J-1 Visa Customer Service Management Jobs
Customer Service Management roles in the United States are available to international professionals through the J-1 Trainee and Intern program categories, which provide structured work-based sponsorship in business operations and service leadership. A U.S. Department of State-designated sponsor organization issues your DS-2019 and oversees your training plan throughout the placement.
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Get Access To All JobsJob Description:
BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE
Location: Roanoke, VA
Hours: Monday to Friday, 7:00 AM - 4:30 PM
Bachelor’s Degree Required
This Rental Management Trainee is fast-paced and touches every aspect of the business unit. This program is designed to be completed in 18-24 months. In this role, you will acquire proven industry knowledge, skills, and resources to develop your relationship-building. We allow you to carve out your own career path and promote from within, based on performance. The incumbent will be assigned to operational and administrative tasks in support of location and regional management. If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place.
Essential Functions
- Handling the sales and process for inbound calls as well as outbound solicitation
- Maintain current and accurate data within the company's marketing database
- Responsible for generating rental, lease and used vehicle sales leads
- Manage all rental asset processes to include Vehicle Pm and cleanliness standards
- Meet overall Ryder market share by successfully executing the sales and marketing initiatives
- Maintain compliance with company, local, state, federal and other regulatory agencies
- Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base
Additional Responsibilities
- On a voluntary basis as well as based on scheduling, the Rental Management Trainee will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.
- Performs other duties as assigned.
Skills and Abilities
- Strong verbal and written communication skills
- Excellent communication and interpersonal skills
- Possesses flexibility to work in a fast paced, dynamic environment
- High energy, self motivated, self directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast-paced environment
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
- Detail oriented with strong follow-up practices
- Possess a high degree of common sense and the aptitude to learn quickly
- Ability to relocate in the region/US at the conclusion of the training program
- Must be computer literate intermediate required
Qualifications
- Bachelor's degree required business administration or similar related degree
- One (1) year or more customer service with issues resolution experience preferred
- Must be computer literate intermediate required
Travel: None
DOT Regulated: No
Job Category: Operations and Support
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$55,000
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description:
BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE
Location: Roanoke, VA
Hours: Monday to Friday, 7:00 AM - 4:30 PM
Bachelor’s Degree Required
This Rental Management Trainee is fast-paced and touches every aspect of the business unit. This program is designed to be completed in 18-24 months. In this role, you will acquire proven industry knowledge, skills, and resources to develop your relationship-building. We allow you to carve out your own career path and promote from within, based on performance. The incumbent will be assigned to operational and administrative tasks in support of location and regional management. If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place.
Essential Functions
- Handling the sales and process for inbound calls as well as outbound solicitation
- Maintain current and accurate data within the company's marketing database
- Responsible for generating rental, lease and used vehicle sales leads
- Manage all rental asset processes to include Vehicle Pm and cleanliness standards
- Meet overall Ryder market share by successfully executing the sales and marketing initiatives
- Maintain compliance with company, local, state, federal and other regulatory agencies
- Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base
Additional Responsibilities
- On a voluntary basis as well as based on scheduling, the Rental Management Trainee will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.
- Performs other duties as assigned.
Skills and Abilities
- Strong verbal and written communication skills
- Excellent communication and interpersonal skills
- Possesses flexibility to work in a fast paced, dynamic environment
- High energy, self motivated, self directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast-paced environment
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
- Detail oriented with strong follow-up practices
- Possess a high degree of common sense and the aptitude to learn quickly
- Ability to relocate in the region/US at the conclusion of the training program
- Must be computer literate intermediate required
Qualifications
- Bachelor's degree required business administration or similar related degree
- One (1) year or more customer service with issues resolution experience preferred
- Must be computer literate intermediate required
Travel: None
DOT Regulated: No
Job Category: Operations and Support
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$55,000
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 369+ Customer Service Management jobs
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Customer Service Management
Build a training plan before applying
J-1 Trainee applications require a detailed Training/Internship Placement Plan (DS-7002) outlining your learning objectives by phase. Draft yours around customer service operations, team leadership, and complaint resolution before you approach any host employer.
Verify your category eligibility early
The Intern category requires current enrollment or graduation within 12 months. The Trainee category covers professionals with a relevant degree plus one year of experience, or five years of work history without a degree. Confirm which applies to your situation before submitting documents to a designated sponsor.
Target employers with host organization history
Use Migrate Mate to find U.S. employers in hospitality, retail operations, and contact center management who have previously hosted J-1 exchange visitors, so you're approaching companies already familiar with the DS-2019 process and training plan requirements.
Frame your role using O*NET classifications
Designated sponsors and host employers often reference O*NET occupation codes when validating that a Customer Service Management role qualifies as a specialty training field. Pull the relevant code and use its task language in your DS-7002 to strengthen your application.
Clarify the 2-year home residency rule upfront
Some J-1 participants in business and management fields are subject to a 2-year home-country residency requirement before changing to most other U.S. visa categories. Ask your designated sponsor whether your specific training program and nationality trigger this requirement before accepting an offer.
Confirm wage compliance with your host employer
Host employers must pay J-1 trainees the same wage paid to comparable U.S. workers in the same role. Run the relevant title through the OFLC Wage Search to confirm the prevailing rate for your work location and use that figure when negotiating your training agreement.
Customer Service Management jobs are hiring across the US. Find yours.
Find Customer Service Management JobsCustomer Service Management J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Service Management role?
Current students or recent graduates typically use the J-1 Intern category, which covers placements completed within 12 months of graduation. Working professionals with a degree in business or a related field plus at least one year of relevant experience use the J-1 Trainee category. Trainee programs can run up to 18 months and are the more common path for mid-career customer service professionals seeking management-level host placements in the United States.
Who actually sponsors my J-1 visa for a Customer Service Management placement?
Your visa sponsor is a U.S. Department of State-designated sponsor organization, such as Cultural Vistas, CIEE, or AIPT, not your host employer. The designated sponsor issues your DS-2019, reviews and co-signs your DS-7002 training plan, and monitors your program compliance throughout. The company where you work is your host organization. They provide the training environment and pay your wages, but they don't hold sponsorship authority under the Exchange Visitor Program.
How do I find U.S. employers willing to host a J-1 Customer Service Management trainee?
Search Migrate Mate to identify U.S. employers in retail, hospitality, and operations management who list J-1-compatible roles. Focus on mid-size and enterprise companies in service-intensive industries, as they're more likely to have existing relationships with designated sponsors and internal HR capacity to manage the training plan documentation and DS-2019 coordination the program requires.
Does the J-1 Trainee category cover team leadership and supervisory responsibilities?
Yes, provided those responsibilities are framed as structured learning objectives in your DS-7002. Customer Service Management trainees can include modules on staff scheduling, performance coaching, escalation handling, and operational reporting. The key distinction is that your training plan must demonstrate skill development at each phase, not just task execution. Designated sponsors will review whether the supervisory components reflect genuine learning progression rather than routine employment duties.
Can the 2-year home residency requirement affect my plans after a J-1 Customer Service Management placement?
Yes, and it's one of the most consequential details to clarify before you accept an offer. If your home country is listed on the Exchange Visitor Skills List or if your program is government-funded, you may be required to return home for two years before applying for an H-1B, L-1, or immigrant visa. Ask your designated sponsor to assess your specific situation during the intake process, not after your DS-2019 is issued.
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