J-1 Visa Customer Support Jobs
Customer Support roles in the United States are available to international exchange visitors through the J-1 Intern and Trainee program categories, both of which require a designated sponsor organization to issue your DS-2019 and provide sponsorship. Host employers range from tech companies to healthcare organizations, and no lottery applies.
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Get Access To All JobsYour tasks
As a Customer Support Intern, you will be responsible for:
- Coordinating with Production to establish accurate lead times.
- Answering customer phone calls.
- Partnering with the Customer Service team to ensure accurate information is relayed to customers.
- Serving as a back-up by entering customer orders into ERP system within 24 hours from when the order comes in.
- Sending order confirmations to customers.
- Assisting with internal sales calls.
Other duties as assigned.
Your profile
BASIC QUALIFICATIONS
- Highschool Diploma or Equivalent (GED).
- Must be actively enrolled at an accredited college or university.
- Experience with Microsoft Office (Word, Excel, Outlook).
- Ability to communicate effectively through oral and written communications.
- Ability to work with others collaboratively.
- Strong organizational skills.
PREFERRED QUALIFICATIONS
- Minimum of 1 year of customer service experience, preferably in a Manufacturing environment.
Our offer
All your information will be kept confidential according to EEO guidelines
EEO-Statement:
EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 800-821-2727. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
Ready to drive with Continental? Take the first step and fill in the online application.
About us
About us
The Company
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation. In 2023, Continental generated sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets.
ContiTech is one of the world’s leading industry specialists. The Continental group sector offers its customers connected, environment-friendly, safe, and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 42,000 employees in more than 40 countries and sales of some 6.8 billion euros (2023), the global industrial partner is active with core branches in Asia, Europe and North and South America. Are you ready to shape the future with us?
Keyfacts
Job ID
REF96685A
Field of work
Marketing and Sales
Location
Valparaiso
Legal Entity
ContiTech USA, Inc.
Your tasks
As a Customer Support Intern, you will be responsible for:
- Coordinating with Production to establish accurate lead times.
- Answering customer phone calls.
- Partnering with the Customer Service team to ensure accurate information is relayed to customers.
- Serving as a back-up by entering customer orders into ERP system within 24 hours from when the order comes in.
- Sending order confirmations to customers.
- Assisting with internal sales calls.
Other duties as assigned.
Your profile
BASIC QUALIFICATIONS
- Highschool Diploma or Equivalent (GED).
- Must be actively enrolled at an accredited college or university.
- Experience with Microsoft Office (Word, Excel, Outlook).
- Ability to communicate effectively through oral and written communications.
- Ability to work with others collaboratively.
- Strong organizational skills.
PREFERRED QUALIFICATIONS
- Minimum of 1 year of customer service experience, preferably in a Manufacturing environment.
Our offer
All your information will be kept confidential according to EEO guidelines
EEO-Statement:
EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 800-821-2727. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
Ready to drive with Continental? Take the first step and fill in the online application.
About us
About us
The Company
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation. In 2023, Continental generated sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets.
ContiTech is one of the world’s leading industry specialists. The Continental group sector offers its customers connected, environment-friendly, safe, and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 42,000 employees in more than 40 countries and sales of some 6.8 billion euros (2023), the global industrial partner is active with core branches in Asia, Europe and North and South America. Are you ready to shape the future with us?
Keyfacts
Job ID
REF96685A
Field of work
Marketing and Sales
Location
Valparaiso
Legal Entity
ContiTech USA, Inc.
See all 2,967+ Customer Support jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Customer Support
Align your background with program categories
The J-1 Intern category applies if you're currently enrolled in a degree program, while Trainee applies if you've graduated within the past year. Clarify which fits your situation before targeting roles, since host employers screen for this distinction.
Document your English proficiency for CRM tools
Customer Support roles rely heavily on written and verbal communication in English. Gather evidence of your proficiency upfront, such as test scores or letters from previous supervisors, since designated sponsors review this when approving your DS-2019 application.
Search Migrate Mate to find J-1 compatible roles
Use Migrate Mate to identify U.S. employers actively hosting exchange visitors in Customer Support functions. Filtering by visa compatibility saves time compared to applying broadly and discovering late that a host has no sponsor relationship.
Confirm the host employer has an existing sponsor relationship
Not every employer who wants to hire you can facilitate J-1 status. Ask directly whether the company has worked with a State Department-designated sponsor like CIEE, Cultural Vistas, or AIPT before. If not, the timeline to establish one can delay your start date significantly.
Review your training plan before signing
Your designated sponsor will require a formal training plan outlining the skills you'll develop in the Customer Support role. Read it carefully, since the activities listed lock in what your host employer can assign you. Scope creep outside the plan can trigger compliance issues.
Check whether the 2-year home residency requirement applies
Some J-1 participants are subject to a requirement to return home for two years after their exchange program ends. This is determined by your country of nationality and funding source. Confirm your status early, as it affects whether you can change visa categories afterward.
Customer Support jobs are hiring across the US. Find yours.
Find Customer Support JobsCustomer Support J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Support role?
The Intern category applies if you're currently a student pursuing a degree, while Trainee is the right fit if you've completed your studies within the past 12 months or have at least five years of relevant work experience. Both categories allow placements in Customer Support functions, provided your training plan demonstrates clear professional development goals tied to the role.
Who actually sponsors my J-1 visa for a Customer Support position?
The visa sponsor is a U.S. Department of State-designated organization, not your employer. Organizations like CIEE, Cultural Vistas, and AIPT issue your DS-2019 form and remain responsible for monitoring your compliance throughout the program. Your employer is the host organization. The two roles are separate, and your employer alone cannot sponsor a J-1 visa independently.
How do I find Customer Support employers that work with J-1 sponsors?
Start your search on Migrate Mate, which surfaces U.S. employers in Customer Support and related fields that are compatible with exchange visitor programs. Targeting employers who already have an established sponsor relationship significantly shortens the process, since setting up a new arrangement between a host and a designated sponsor adds weeks to your timeline.
Does the 2-year home residency requirement affect Customer Support J-1 participants?
It can. The 2-year home residency requirement applies based on your country of nationality, your funding source, and whether your skill set appears on your home country's exchange visitor skills list. If the requirement applies to you, you cannot directly change to H-1B or most immigrant visa categories after your J-1 ends without first obtaining a waiver or returning home.
What does a training plan need to include for a J-1 Customer Support placement?
Your designated sponsor requires a written training plan that details the specific competencies you'll develop, such as CRM system proficiency, escalation handling, or cross-functional communication skills. The plan must show that the placement has genuine educational value, not just that you'll be performing routine support duties. Activities outside the approved plan can put your status at risk.
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