J-1 Visa Customer Success Agent Jobs
Customer Success Agent roles in the United States are available to exchange visitors through the J-1 Trainee or Intern program category, depending on your career stage. Securing J-1 sponsorship requires a designated sponsor organization to issue your DS-2019 and approve a formal training plan tied to your customer-facing responsibilities.
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Get Access To All JobsAbout The Role
As a Customer Success Manager at Newsela, you will own and grow a large portfolio of customers, driving measurable outcomes across retention, adoption, and expansion. You will operate like the CEO of your book of business - managing 150–300 accounts with urgency, focus, and accountability. This is a high-volume, outcomes-driven role that blends Customer Success with an account management mindset. Success is defined by impact: helping more teachers and students succeed while meaningfully growing the business. You will prioritize the highest-impact work, proactively engage customers through calls and meetings, and use data and systems to identify risks and opportunities early. You will proactively anticipate issues and take direct ownership to solve root causes, influence outcomes, and consistently raise the bar on results. This role requires strong judgment, autonomy, and execution discipline. You’ll be trusted to make decisions, adapt quickly, and drive measurable business results across your portfolio.
What You'll Be Doing
- Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
- Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
- Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions
- Lead renewal strategy and execution, reducing risk and securing long-term partnerships
- Identify and drive expansion opportunities in partnership with Sales
- Run efficient, scalable motions (segmentation, automation, 1:many engagement) to maximize reach and impact
- Conduct discovery to understand goals, align on outcomes, and position Newsela as a strategic partner
- Solve root causes of customer challenges rather than addressing surface-level symptoms
- Maintain accurate forecasting, planning, and execution tracking in our systems
- Leverage core tools (ex. Salesforce, Gainsight, Gong, Salesloft) to manage your book of business with consistency, operational rigor, and clear process adherence
- Continuously seek feedback and improve your approach to raise the bar on performance and outcomes
About You
- 2+ years of experience managing a large or high-volume portfolio of accounts
- Proven success owning renewals, retention, or expansion targets
- Comfortable making frequent proactive calls and running many customer conversations weekly
- Strong prioritization skills and ability to manage 150–300 accounts effectively
- Data-driven and outcomes-focused; you measure success and adjust quickly
- Experience with scalable or tech-touch customer motions
- Direct, clear communicator who builds trust quickly
- Naturally takes ownership and follows through on commitments
- Proactively seeks feedback and continuously improves
- Skilled at diagnosing root causes and solving problems independently
- Track record of meeting or exceeding goals/OKRs
- Experience with Gong, Salesloft, Salesforce, or similar tools is a plus
- Background in education is a plus but not required
Why You’ll Love Working At Newsela
- Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul.
- Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
- Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more!
- Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
- Time Off: Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st).
- Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
- Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.
About Newsela
Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.
Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. This role will also be eligible for variable compensation.
On-Target Earnings (OTE) Range
$72,500—$87,500 USD
About The Role
As a Customer Success Manager at Newsela, you will own and grow a large portfolio of customers, driving measurable outcomes across retention, adoption, and expansion. You will operate like the CEO of your book of business - managing 150–300 accounts with urgency, focus, and accountability. This is a high-volume, outcomes-driven role that blends Customer Success with an account management mindset. Success is defined by impact: helping more teachers and students succeed while meaningfully growing the business. You will prioritize the highest-impact work, proactively engage customers through calls and meetings, and use data and systems to identify risks and opportunities early. You will proactively anticipate issues and take direct ownership to solve root causes, influence outcomes, and consistently raise the bar on results. This role requires strong judgment, autonomy, and execution discipline. You’ll be trusted to make decisions, adapt quickly, and drive measurable business results across your portfolio.
What You'll Be Doing
- Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
- Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
- Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions
- Lead renewal strategy and execution, reducing risk and securing long-term partnerships
- Identify and drive expansion opportunities in partnership with Sales
- Run efficient, scalable motions (segmentation, automation, 1:many engagement) to maximize reach and impact
- Conduct discovery to understand goals, align on outcomes, and position Newsela as a strategic partner
- Solve root causes of customer challenges rather than addressing surface-level symptoms
- Maintain accurate forecasting, planning, and execution tracking in our systems
- Leverage core tools (ex. Salesforce, Gainsight, Gong, Salesloft) to manage your book of business with consistency, operational rigor, and clear process adherence
- Continuously seek feedback and improve your approach to raise the bar on performance and outcomes
About You
- 2+ years of experience managing a large or high-volume portfolio of accounts
- Proven success owning renewals, retention, or expansion targets
- Comfortable making frequent proactive calls and running many customer conversations weekly
- Strong prioritization skills and ability to manage 150–300 accounts effectively
- Data-driven and outcomes-focused; you measure success and adjust quickly
- Experience with scalable or tech-touch customer motions
- Direct, clear communicator who builds trust quickly
- Naturally takes ownership and follows through on commitments
- Proactively seeks feedback and continuously improves
- Skilled at diagnosing root causes and solving problems independently
- Track record of meeting or exceeding goals/OKRs
- Experience with Gong, Salesloft, Salesforce, or similar tools is a plus
- Background in education is a plus but not required
Why You’ll Love Working At Newsela
- Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul.
- Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
- Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more!
- Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
- Time Off: Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st).
- Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
- Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.
About Newsela
Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.
Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. This role will also be eligible for variable compensation.
On-Target Earnings (OTE) Range
$72,500—$87,500 USD
See all 144+ Customer Success Agent jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Agent roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Customer Success Agent
Align your training plan to CRM skills
Your DS-2019 training plan must describe specific, measurable learning objectives. Map your goals to skills like customer lifecycle management, escalation handling, and platform-specific CRM tools so the designated sponsor can approve it without revision requests.
Distinguish Intern from Trainee category eligibility
The J-1 Intern category requires current enrollment or graduation within 12 months. If you graduated more than 12 months ago and have relevant work experience, you qualify for the Trainee category instead. Applying under the wrong category triggers automatic rejection from designated sponsors.
Search roles on Migrate Mate by J-1 compatibility
Not every Customer Success opening will accommodate a J-1 exchange visitor. Use Migrate Mate to filter for U.S. employers whose roles align with J-1 sponsorship, saving you from applying to positions where the host has no experience working with designated sponsors.
Verify host employer E-Verify enrollment before signing
Designated sponsors require host employers to participate in E-Verify as a condition of the placement. Confirm enrollment before you accept an offer, because discovering non-compliance after signing delays your DS-2019 issuance and can void the placement agreement entirely.
Check whether your country triggers the two-year rule
Some Customer Success professionals from countries with exchange agreements are subject to a two-year home residency requirement after their J-1 ends. The State Department's Exchange Visitor Skills List and your DS-2019 will indicate whether this requirement applies to you specifically.
Get your English proficiency documented before outreach
Designated sponsors must verify that J-1 participants can communicate effectively in English before issuing a DS-2019. For customer-facing roles, sponsors scrutinize this requirement closely. Have TOEFL or IELTS scores ready, or prepare a signed employer attestation confirming your proficiency.
Customer Success Agent jobs are hiring across the US. Find yours.
Find Customer Success Agent JobsCustomer Success Agent J-1 Visa: Frequently Asked Questions
Which J-1 program category applies to Customer Success Agent roles?
Most Customer Success Agent positions fall under the J-1 Trainee category if you've graduated and have relevant professional experience, or the Intern category if you're currently enrolled or graduated within the past 12 months. Both categories require a formal training plan that ties your daily responsibilities, such as onboarding clients, managing tickets, and tracking retention metrics, to structured learning objectives.
Who actually sponsors my J-1 visa, the employer or a separate organization?
The employer hosting you is not your J-1 visa sponsor. Your legal sponsor is a U.S. Department of State-designated organization, such as Cultural Vistas, CIEE, or AIPT, that issues your DS-2019 form, approves your training plan, and monitors your compliance throughout the program. The hiring employer is called the host organization and must meet the sponsor's requirements, including E-Verify enrollment, before you can be placed.
How do I find Customer Success employers who will work with a J-1 designated sponsor?
Most job postings don't explicitly advertise J-1 compatibility, so you'll need to target employers who have hosted exchange visitors before or are open to the administrative requirements involved. Migrate Mate lets you search for Customer Success roles at U.S. companies that align with J-1 sponsorship, so you're not cold-applying to employers unfamiliar with the host-organization process.
Does the two-year home residency requirement affect Customer Success professionals?
It depends on your home country and the field you're working in. If your country is on the State Department's Exchange Visitor Skills List and your Customer Success role is in a listed sector, you may be required to return home for two years before applying for an H-1B, L-1, or immigrant visa. Check your DS-2019 and consult your designated sponsor before accepting an offer if this affects your long-term plans.
What should my J-1 training plan include for a Customer Success Agent role?
Your training plan, submitted on a DS-7002 form, must outline phase-by-phase learning objectives rather than describing routine job duties. For a Customer Success role, phases might include product knowledge and onboarding methodology in the first phase, followed by independent account management and escalation resolution, then advanced analytics and retention strategy. Designated sponsors will reject plans that read as standard employment descriptions without a clear educational arc.
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