J-1 Visa Customer Success Agent Jobs
Customer Success Agent roles in the United States are available to exchange visitors through the J-1 visa Trainee or Intern program category, depending on your career stage. Securing J-1 sponsorship requires a designated sponsor organization to issue your DS-2019 and approve a formal training plan tied to your customer-facing responsibilities.
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Get Access To All JobsINTRODUCTION
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
ABOUT THE ROLE
We are looking for a motivated Data Science Intern to join our team. This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making. You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems.
WHAT YOU'LL DO:
- Collect, clean, and preprocess structured and unstructured data
- Perform exploratory data analysis to identify trends and insights
- Build and evaluate machine learning models under guidance
- Develop data visualizations and dashboards to communicate findings
- Assist in deploying models and monitoring their performance
- Work with large datasets using tools like Python, SQL, and cloud platforms
- Document processes, experiments, and results clearly
- Participate in team demos, feedback sessions, and learning opportunities
- This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment
WHAT WE'RE LOOKING FOR:
- Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field
- Experience writing code in Python (or another general-purpose language)
- Strong interest in artificial intelligence, machine learning, or software engineering
- Basic understanding of statistics and machine learning concepts
- Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch
- Experience with SQL and working with databases
- Strong analytical and problem-solving skills
- Excellent communication skills and willingness to collaborate with teammates and customers
NICE-TO-HAVES
- Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn)
- Familiarity with cloud platforms (AWS, GCP, or Azure)
- Knowledge of version control (Git)
- Exposure to big data tools (Spark, Hadoop) is a plus
This posting will be used to fill a newly-created role.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.
INTRODUCTION
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
ABOUT THE ROLE
We are looking for a motivated Data Science Intern to join our team. This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making. You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems.
WHAT YOU'LL DO:
- Collect, clean, and preprocess structured and unstructured data
- Perform exploratory data analysis to identify trends and insights
- Build and evaluate machine learning models under guidance
- Develop data visualizations and dashboards to communicate findings
- Assist in deploying models and monitoring their performance
- Work with large datasets using tools like Python, SQL, and cloud platforms
- Document processes, experiments, and results clearly
- Participate in team demos, feedback sessions, and learning opportunities
- This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment
WHAT WE'RE LOOKING FOR:
- Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field
- Experience writing code in Python (or another general-purpose language)
- Strong interest in artificial intelligence, machine learning, or software engineering
- Basic understanding of statistics and machine learning concepts
- Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch
- Experience with SQL and working with databases
- Strong analytical and problem-solving skills
- Excellent communication skills and willingness to collaborate with teammates and customers
NICE-TO-HAVES
- Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn)
- Familiarity with cloud platforms (AWS, GCP, or Azure)
- Knowledge of version control (Git)
- Exposure to big data tools (Spark, Hadoop) is a plus
This posting will be used to fill a newly-created role.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.
See all J-1 Visa Customer Success Agent Jobs
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Customer Success Agent
Align your training plan to CRM skills
Your DS-2019 training plan must describe specific, measurable learning objectives. Map your goals to skills like customer lifecycle management, escalation handling, and platform-specific CRM tools so the designated sponsor can approve it without revision requests.
Distinguish Intern from Trainee category eligibility
The J-1 Intern category requires current enrollment or graduation within 12 months. If you graduated more than 12 months ago and have relevant work experience, you qualify for the Trainee category instead. Applying under the wrong category triggers automatic rejection from designated sponsors.
Search roles on Migrate Mate by J-1 compatibility
Not every Customer Success opening will accommodate a J-1 exchange visitor. Use Migrate Mate to filter for U.S. employers whose roles align with J-1 sponsorship, saving you from applying to positions where the host has no experience working with designated sponsors.
Verify host employer E-Verify enrollment before signing
Designated sponsors require host employers to participate in E-Verify as a condition of the placement. Confirm enrollment before you accept an offer, because discovering non-compliance after signing delays your DS-2019 issuance and can void the placement agreement entirely.
Check whether your country triggers the two-year rule
Some Customer Success professionals from countries with exchange agreements are subject to a two-year home residency requirement after their J-1 ends. The State Department's Exchange Visitor Skills List and your DS-2019 will indicate whether this requirement applies to you specifically.
Get your English proficiency documented before outreach
Designated sponsors must verify that J-1 participants can communicate effectively in English before issuing a DS-2019. For customer-facing roles, sponsors scrutinize this requirement closely. Have TOEFL or IELTS scores ready, or prepare a signed employer attestation confirming your proficiency.
Customer Success Agent J-1 Visa: Frequently Asked Questions
Which J-1 program category applies to Customer Success Agent roles?
Most Customer Success Agent positions fall under the J-1 Trainee category if you've graduated and have relevant professional experience, or the Intern category if you're currently enrolled or graduated within the past 12 months. Both categories require a formal training plan that ties your daily responsibilities, such as onboarding clients, managing tickets, and tracking retention metrics, to structured learning objectives.
Who actually sponsors my J-1 visa, the employer or a separate organization?
The employer hosting you is not your J-1 visa sponsor. Your legal sponsor is a U.S. Department of State-designated organization, such as Cultural Vistas, CIEE, or AIPT, that issues your DS-2019 form, approves your training plan, and monitors your compliance throughout the program. The hiring employer is called the host organization and must meet the sponsor's requirements, including E-Verify enrollment, before you can be placed.
How do I find Customer Success employers who will work with a J-1 designated sponsor?
Most job postings don't explicitly advertise J-1 compatibility, so you'll need to target employers who have hosted exchange visitors before or are open to the administrative requirements involved. Migrate Mate lets you search for Customer Success roles at U.S. companies that align with J-1 sponsorship, so you're not cold-applying to employers unfamiliar with the host-organization process.
Does the two-year home residency requirement affect Customer Success professionals?
It depends on your home country and the field you're working in. If your country is on the State Department's Exchange Visitor Skills List and your Customer Success role is in a listed sector, you may be required to return home for two years before applying for an H-1B visa, L-1 visa, or immigrant visa. Check your DS-2019 and consult your designated sponsor before accepting an offer if this affects your long-term plans.
What should my J-1 training plan include for a Customer Success Agent role?
Your training plan, submitted on a DS-7002 form, must outline phase-by-phase learning objectives rather than describing routine job duties. For a Customer Success role, phases might include product knowledge and onboarding methodology in the first phase, followed by independent account management and escalation resolution, then advanced analytics and retention strategy. Designated sponsors will reject plans that read as standard employment descriptions without a clear educational arc.