J-1 Visa Customer Success Consultant Jobs
Customer Success Consultant roles in the United States are open to exchange visitors through J-1 visa sponsorship, typically under the Trainee or Intern program category. Designated sponsors issue your DS-2019 and oversee your training plan while you build client-facing skills with a U.S. host employer.
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Get Access To All JobsCompany Description
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company. We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. As a semiconductor market Client Relationship Manager at Olsson, you'll serve as a subject matter expert across the organization focusing on semiconductor and advanced manufacturing markets. Your role is responsible for the client management and growth strategy for a specific client or a group of clients, advising technical teams and project leads during client pursuits, and leveraging your technical expertise in business development strategy. As the primary point of contact, you will establish key contacts across the firm, cross-sell overall services, and manage strategic project pursuits with the specified client. As a brand ambassador for the firm, you’ll naturally connect with people and the local community. This role is critical in driving and executing client growth strategy while ensuring excellent client service through consistent communication both internally and externally.
Responsibilities
- Develops, drives, and executes an overall client growth strategy, identifying new opportunities for the firm to provide services to the client(s).
- Anticipate and understand client needs, preferences, goals, and current satisfaction level through a deep understanding of the client’s business and industry. Provide customized solutions to meet those needs.
- Initiate and maintain relationships with key contacts, including clients, partners, community stakeholders, and political entities. Guide relationships with key clients.
- May lead or collaborate with other internal staff on community-wide engagement efforts to strengthen the firm’s brand and connections to key decision-makers relevant to the client based on client type.
- Serve as the main point of contact for the specified client(s), ensuring their satisfaction and addressing any concerns or issues promptly.
- Align technical and project management expertise to meet client needs and coordinate with leadership to ensure client objectives and standards are met.
- Manage project pursuits with the client and have high-level understanding of all projects with the client to ensure contractual obligations are being met and client satisfaction.
- Lead the pursuit effort for proposals related to the client. This includes coordinating with internal staff to describe the project and identify resources to best position for the opportunity. Also, it includes working with marketing staff to prepare resumes and formal proposals.
- May serve as a project manager, or have technical involvement with one or more projects with the client.
- Leads all client negotiations and ensures client-specific billing and contract standards are applied.
- Serves as a brand ambassador for the firm at applicable conferences and events.
Qualifications
You are passionate about:
- Working collaboratively with others.
- Having ownership in the work you do.
- Using your talents to positively affect communities.
You Bring To The Team
- Strong communication and presentation skills.
- Ability to contribute and work well on a team.
- Bachelor’s degree in engineering preferred.
- Existing relationships and local knowledge within the semiconductor industry in Arizona.
- Has a proven track record in meeting and exceeding client expectations through excellent project management and technical expertise (preferred).
- Minimum of 8 years of experience in the semiconductor industry, facilities construction or operations preferred.
- Minimum of 3 years of leadership experience managing teams.
- Minimum 5 years of experience managing facilities infrastructure projects.
- Good interpersonal, problem-solving, and decision-making skills.
- Ability to develop and foster effective professional relationships internally and externally.
- Familiarity with community and statewide engagement strategies.
- Ability to build and maintain relationships with key stakeholders.
- Proactive problem-solving and strategic thinking.
- Knowledge of engineering, construction, land development, and business development terms.
Additional Information
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As An Olsson Employee, You Will
- Receive a competitive 401(k) match.
- Be empowered to build your career with tailored development paths.
- Have the possibility for flexible work arrangements.
- Engage in work that has a positive impact on communities.
- Participate in a wellness program promoting balanced lifestyles.
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.
Company Description
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company. We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. As a semiconductor market Client Relationship Manager at Olsson, you'll serve as a subject matter expert across the organization focusing on semiconductor and advanced manufacturing markets. Your role is responsible for the client management and growth strategy for a specific client or a group of clients, advising technical teams and project leads during client pursuits, and leveraging your technical expertise in business development strategy. As the primary point of contact, you will establish key contacts across the firm, cross-sell overall services, and manage strategic project pursuits with the specified client. As a brand ambassador for the firm, you’ll naturally connect with people and the local community. This role is critical in driving and executing client growth strategy while ensuring excellent client service through consistent communication both internally and externally.
Responsibilities
- Develops, drives, and executes an overall client growth strategy, identifying new opportunities for the firm to provide services to the client(s).
- Anticipate and understand client needs, preferences, goals, and current satisfaction level through a deep understanding of the client’s business and industry. Provide customized solutions to meet those needs.
- Initiate and maintain relationships with key contacts, including clients, partners, community stakeholders, and political entities. Guide relationships with key clients.
- May lead or collaborate with other internal staff on community-wide engagement efforts to strengthen the firm’s brand and connections to key decision-makers relevant to the client based on client type.
- Serve as the main point of contact for the specified client(s), ensuring their satisfaction and addressing any concerns or issues promptly.
- Align technical and project management expertise to meet client needs and coordinate with leadership to ensure client objectives and standards are met.
- Manage project pursuits with the client and have high-level understanding of all projects with the client to ensure contractual obligations are being met and client satisfaction.
- Lead the pursuit effort for proposals related to the client. This includes coordinating with internal staff to describe the project and identify resources to best position for the opportunity. Also, it includes working with marketing staff to prepare resumes and formal proposals.
- May serve as a project manager, or have technical involvement with one or more projects with the client.
- Leads all client negotiations and ensures client-specific billing and contract standards are applied.
- Serves as a brand ambassador for the firm at applicable conferences and events.
Qualifications
You are passionate about:
- Working collaboratively with others.
- Having ownership in the work you do.
- Using your talents to positively affect communities.
You Bring To The Team
- Strong communication and presentation skills.
- Ability to contribute and work well on a team.
- Bachelor’s degree in engineering preferred.
- Existing relationships and local knowledge within the semiconductor industry in Arizona.
- Has a proven track record in meeting and exceeding client expectations through excellent project management and technical expertise (preferred).
- Minimum of 8 years of experience in the semiconductor industry, facilities construction or operations preferred.
- Minimum of 3 years of leadership experience managing teams.
- Minimum 5 years of experience managing facilities infrastructure projects.
- Good interpersonal, problem-solving, and decision-making skills.
- Ability to develop and foster effective professional relationships internally and externally.
- Familiarity with community and statewide engagement strategies.
- Ability to build and maintain relationships with key stakeholders.
- Proactive problem-solving and strategic thinking.
- Knowledge of engineering, construction, land development, and business development terms.
Additional Information
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As An Olsson Employee, You Will
- Receive a competitive 401(k) match.
- Be empowered to build your career with tailored development paths.
- Have the possibility for flexible work arrangements.
- Engage in work that has a positive impact on communities.
- Participate in a wellness program promoting balanced lifestyles.
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.
See all 5+ Customer Success Consultant jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Consultant roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Customer Success Consultant
Frame your training plan around skill gaps
Designated sponsors require a detailed training plan showing what you'll learn, not just what you'll do. Map your Customer Success coursework or prior experience to specific U.S. competencies, like SaaS onboarding workflows or churn analysis, that you can't access at home.
Distinguish Intern from Trainee eligibility before applying
The Intern category requires current enrollment in a degree program outside the U.S. The Trainee category is for professionals with at least one year of relevant experience or a related degree. Applying under the wrong category will stall your DS-2019 issuance.
Search for roles on Migrate Mate to surface J-1-aligned host employers
Most Customer Success openings don't advertise J-1 compatibility upfront. Use Migrate Mate to filter for U.S. employers whose hiring patterns and role structures align with exchange visitor placements, saving you from pursuing positions that can't support your status.
Verify the host employer's E-Verify enrollment status
Some designated sponsors require host employers to be enrolled in E-Verify before issuing a DS-2019. Confirm this with your sponsor early, since small SaaS startups, common hirers for Customer Success roles, frequently aren't enrolled and may need to complete registration first.
Request a written offer letter before sponsor submission
Your designated sponsor needs confirmation of the host employer's intent before processing your DS-2019 and training plan. A formal offer letter naming the role, location, and start date prevents delays caused by informal commitments that sponsors can't act on.
Check the 2-year home residency requirement for your country
If you're from a country on the Exchange Visitor Skills List or your program is government-funded, you may face a two-year home residency requirement after your J-1 ends. This affects whether you can transition to an H-1B or other work visa directly from your Customer Success host placement.
Customer Success Consultant jobs are hiring across the US. Find yours.
Find Customer Success Consultant JobsCustomer Success Consultant J-1 Visa: Frequently Asked Questions
Which J-1 program category applies to Customer Success Consultant roles?
It depends on where you are in your career. If you're currently enrolled in a university program outside the U.S., the Intern category applies. If you've already graduated and have at least one year of relevant work experience or a related degree, the Trainee category is the correct fit. Customer Success roles rarely qualify under the Research Scholar or Specialist categories.
Who actually sponsors my J-1 visa, the employer or someone else?
The J-1 visa sponsor is a U.S. Department of State-designated organization, not your employer. Organizations like Cultural Vistas, IIE, and CIEE are examples of designated sponsors that issue your DS-2019 form, approve your training plan, and monitor compliance. Your host employer provides the placement, but they are not the legal visa sponsor under the Exchange Visitor Program.
How do I find Customer Success employers that can work with a J-1 designated sponsor?
Most Customer Success job postings don't mention J-1 compatibility, so you need to identify host employers independently and then loop in a designated sponsor. Use Migrate Mate to discover U.S. employers whose roles and hiring patterns are aligned with exchange visitor placements, then confirm J-1 acceptability directly with the employer before approaching a sponsor.
What happens if my Customer Success role ends before my J-1 program dates expire?
You have a 30-day grace period after your J-1 program end date to prepare to depart the U.S. Your designated sponsor may be able to shorten your DS-2019 end date to match the actual placement end. If the role ends early due to circumstances beyond your control, contact your sponsor immediately, since the grace period is fixed and doesn't extend with inactivity.
Can I work for multiple clients or employers as a Customer Success Consultant on a J-1?
No. The J-1 Trainee and Intern categories tie your authorization to a single approved host employer and training plan. Customer Success roles that involve consulting across multiple unrelated clients or employers fall outside the scope of what a designated sponsor can approve. Your training plan must name one host organization with a defined scope of work.
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