J-1 Visa Customer Success Professional Jobs
Customer Success Professional roles in the United States are accessible to exchange visitors through J-1 visa Trainee or Intern program categories, depending on your career stage. Securing sponsorship requires a designated sponsor organization to issue your DS-2019 before you can join a U.S. host employer. No lottery or annual cap applies to J-1 placements.
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Get Access To All JobsINTRODUCTION
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
ABOUT THE ROLE
We are looking for a motivated Data Science Intern to join our team. This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making. You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems.
WHAT YOU'LL DO:
- Collect, clean, and preprocess structured and unstructured data
- Perform exploratory data analysis to identify trends and insights
- Build and evaluate machine learning models under guidance
- Develop data visualizations and dashboards to communicate findings
- Assist in deploying models and monitoring their performance
- Work with large datasets using tools like Python, SQL, and cloud platforms
- Document processes, experiments, and results clearly
- Participate in team demos, feedback sessions, and learning opportunities
- This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment
WHAT WE'RE LOOKING FOR:
- Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field
- Experience writing code in Python (or another general-purpose language)
- Strong interest in artificial intelligence, machine learning, or software engineering
- Basic understanding of statistics and machine learning concepts
- Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch
- Experience with SQL and working with databases
- Strong analytical and problem-solving skills
- Excellent communication skills and willingness to collaborate with teammates and customers
NICE-TO-HAVES
- Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn)
- Familiarity with cloud platforms (AWS, GCP, or Azure)
- Knowledge of version control (Git)
- Exposure to big data tools (Spark, Hadoop) is a plus
This posting will be used to fill a newly-created role.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.
INTRODUCTION
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
ABOUT THE ROLE
We are looking for a motivated Data Science Intern to join our team. This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making. You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems.
WHAT YOU'LL DO:
- Collect, clean, and preprocess structured and unstructured data
- Perform exploratory data analysis to identify trends and insights
- Build and evaluate machine learning models under guidance
- Develop data visualizations and dashboards to communicate findings
- Assist in deploying models and monitoring their performance
- Work with large datasets using tools like Python, SQL, and cloud platforms
- Document processes, experiments, and results clearly
- Participate in team demos, feedback sessions, and learning opportunities
- This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment
WHAT WE'RE LOOKING FOR:
- Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field
- Experience writing code in Python (or another general-purpose language)
- Strong interest in artificial intelligence, machine learning, or software engineering
- Basic understanding of statistics and machine learning concepts
- Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch
- Experience with SQL and working with databases
- Strong analytical and problem-solving skills
- Excellent communication skills and willingness to collaborate with teammates and customers
NICE-TO-HAVES
- Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn)
- Familiarity with cloud platforms (AWS, GCP, or Azure)
- Knowledge of version control (Git)
- Exposure to big data tools (Spark, Hadoop) is a plus
This posting will be used to fill a newly-created role.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.
See all J-1 Visa Customer Success Professional Jobs
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Customer Success Professional
Document your customer-facing experience clearly
Compile performance metrics, client retention outcomes, and CRM proficiency records before applying. Sponsor organizations evaluate your training plan against your prior background, so a vague resume creates delays in DS-2019 issuance for Trainee category applicants.
Distinguish Intern from Trainee eligibility early
If you're currently enrolled in a degree program or graduated within the last 12 months, the J-1 Intern category applies. If you have at least one year of post-degree professional experience, the Trainee category is correct. Applying under the wrong category forces a restart.
Target host employers with structured onboarding programs
Sponsor organizations require a detailed Training/Internship Placement Plan (Form DS-7002) from your host employer. Customer success teams with documented onboarding tracks, defined skill benchmarks, and a named supervisor are far easier to place than informal arrangements.
Search Migrate Mate to find J-1-aligned roles
Use Migrate Mate to identify U.S. companies actively hosting exchange visitors in customer success functions. Filtering by visa type surfaces employers already familiar with the DS-2019 process, which shortens the time between offer and sponsor approval.
Confirm the 2-year home residency requirement before accepting
Certain J-1 participants, particularly those funded by their home government or whose country appears on the Exchange Visitor Skills List, must return home for two years after their program ends. Verify your obligation with your designated sponsor before signing any offer letter.
Negotiate the training plan scope before your sponsor submits
The DS-7002 training plan locks in your authorized activities at the host employer. Customer success roles spanning account management, technical onboarding, and renewal negotiations need each function explicitly listed, otherwise your sponsor may restrict your day-to-day work scope.
Customer Success Professional J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Success Professional role?
The J-1 Trainee category fits most Customer Success Professional placements where you hold a degree and at least one year of relevant professional experience. If you're a current student or a recent graduate within 12 months of completing your degree, the Intern category applies instead. Your designated sponsor confirms the correct category based on your specific background before issuing the DS-2019.
Who actually sponsors the J-1 visa for this role, the employer or a separate organization?
A U.S. Department of State-designated sponsor organization, such as Cultural Vistas, CIEE, or AIPT, issues your DS-2019 and acts as the official visa sponsor. The company hiring you is the host employer, not the sponsor. The host employer cannot sponsor your J-1 directly. Both parties must agree to the training plan before the sponsor submits your program documentation to the State Department.
How do I find U.S. employers open to hosting a J-1 exchange visitor in a customer success role?
Use Migrate Mate to search for customer success positions at companies with a record of hosting international professionals. Many employers are open to J-1 arrangements but don't advertise it explicitly. Searching by visa type on Migrate Mate surfaces roles at companies already familiar with the DS-2019 process and the host employer obligations it requires.
What does the DS-7002 training plan require for a customer success placement?
The DS-7002 is a formal Training and Internship Placement Plan that your host employer and designated sponsor complete together. For a customer success role, it must specify each phase of your training, the skills you'll develop, supervision details, and weekly schedules. Vague plans describing only general account management duties are frequently rejected, so each function, including onboarding, retention strategy, and CRM tools, should appear by name.
Can I extend my J-1 placement if the host employer wants to keep me on longer?
Extensions are possible but not automatic. Your designated sponsor must approve any extension, the host employer must justify the continued training need, and the cumulative program length cannot exceed the maximum allowed for your category. Trainee programs cap at 18 months for most fields. You must request the extension before your current DS-2019 expiration date, not after.