J-1 Visa Guest Services Agent Jobs
Guest Services Agent roles in hotels, resorts, and hospitality venues are available to international exchange visitors through J-1 visa sponsorship under the Intern or Trainee program category. These structured placements connect you with U.S. host employers while a State Department-designated sponsor organization issues your DS-2019 and oversees program compliance.
See All Guest Services Agent JobsOverview
Showing 5 of 8+ Guest Services Agent jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 8+ Guest Services Agent jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Guest Services Agent roles.
Get Access To All JobsJob Title: Guest Service Agent
Company: Shamin Hotels
Organizational Structure:
Department: Operations
Reports To: Front Office Manager
Supervision: Front Office Manager
Pay Structure: Hourly, Paid Bi-weekly
Position Overview:
The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.
Essential Job Functions:
- Greets, registers, and assigns rooms to guests.
- Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Date-stamps, sorts and racks incoming mail and messages.
- Transmits and receives messages using equipment such as telephone, fax and switchboard.
- Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests’ accounts.
- Computes bill, collects payment and makes change for guests.
- May make, confirm and cancel reservations for guests.
- Posts charges such as room, food, liquor or telephone by hand or machine.
- May make restaurant, transportation or entertainment reservations for guests.
- May deposit guests’ valuables in hotel safe or safe-deposit box.
- May order complimentary flowers or Champaign for special guests at management’s direction.
- Understands and enforces the hotel company credit policies.
- Accounts for all cash and makes deposits in accordance with hotel and company policies.
- Communicates effectively with other front office and hotel departments.
- Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Takes the initiative to greet guests in a friendly and warm manner.
- Cross sells other Shamin Hotels.
- Performs other related duties as required.
Job Title: Guest Service Agent
Company: Shamin Hotels
Organizational Structure:
Department: Operations
Reports To: Front Office Manager
Supervision: Front Office Manager
Pay Structure: Hourly, Paid Bi-weekly
Position Overview:
The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.
Essential Job Functions:
- Greets, registers, and assigns rooms to guests.
- Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Date-stamps, sorts and racks incoming mail and messages.
- Transmits and receives messages using equipment such as telephone, fax and switchboard.
- Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests’ accounts.
- Computes bill, collects payment and makes change for guests.
- May make, confirm and cancel reservations for guests.
- Posts charges such as room, food, liquor or telephone by hand or machine.
- May make restaurant, transportation or entertainment reservations for guests.
- May deposit guests’ valuables in hotel safe or safe-deposit box.
- May order complimentary flowers or Champaign for special guests at management’s direction.
- Understands and enforces the hotel company credit policies.
- Accounts for all cash and makes deposits in accordance with hotel and company policies.
- Communicates effectively with other front office and hotel departments.
- Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Takes the initiative to greet guests in a friendly and warm manner.
- Cross sells other Shamin Hotels.
- Performs other related duties as required.
See all 8+ Guest Services Agent jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Guest Services Agent roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Guest Services Agent
Document your hospitality training plan early
Your J-1 Trainee or Intern category requires a formal Training or Internship Placement Plan. Outline specific competencies you'll develop, such as front desk operations, reservation systems, and guest conflict resolution, before approaching host employers.
Target hotels with dedicated HR compliance teams
Larger hotel groups and resort chains have HR departments experienced in coordinating with State Department-designated sponsors and executing DS-2019 paperwork. Independent boutiques often lack this infrastructure, which slows or prevents placement.
Search verified J-1 host employers on Migrate Mate
Use Migrate Mate to identify U.S. hospitality employers actively hosting J-1 exchange visitors in Guest Services roles, filtering by location and program category to match your Intern or Trainee eligibility before applying.
Confirm the two-year home residency requirement applies
Guest Services Trainee placements funded by a government or international organization, or tied to a skills shortage in your home country, may carry a two-year home residency requirement. Check your DS-2019 remarks and your J-1 visa stamp carefully before planning next visa steps.
Align your degree field with the guest services role
Designated sponsors require your academic background in hospitality management, tourism, or a related discipline to match the placement. A mismatch between your field of study and the host employer's training objectives is a common reason sponsors reject DS-2019 applications.
Time your offer acceptance around DS-2019 issuance
Once a host employer extends an offer, your designated sponsor must issue the DS-2019 before you can schedule a consular interview. Budget at least four to six weeks between signed training plan and visa stamp, and don't give notice at a current job prematurely.
Guest Services Agent jobs are hiring across the US. Find yours.
Find Guest Services Agent JobsGuest Services Agent J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Guest Services Agent role?
Current hospitality students completing a placement as part of their degree typically qualify under the Intern category. Early-career professionals with a hospitality degree and at least one year of relevant work experience outside the U.S. generally qualify under the Trainee category. The distinction matters because each category has different maximum program durations and eligibility requirements set by the State Department.
Who actually sponsors my J-1 visa for a Guest Services role?
Your employer is the host organization, not the visa sponsor. The J-1 sponsor is a State Department-designated organization, such as Cultural Vistas or AIPT, that issues your DS-2019, approves your training plan, and monitors compliance throughout your program. The hotel or resort you work for agrees to act as a host but has no authority to issue J-1 documentation independently.
How can I find U.S. employers open to hosting J-1 Guest Services Agents?
Migrate Mate lets you search for U.S. hospitality employers and roles aligned with J-1 exchange visitor programs, so you can identify host opportunities before reaching out to a designated sponsor to arrange the DS-2019. Starting your employer search this way gives you a concrete placement to present when a sponsor evaluates your training plan application.
Does a Guest Services Agent placement trigger the two-year home residency requirement?
It depends on your country and funding source. If your home government or an international organization finances your exchange, or if your home country has a skills shortage designation that covers hospitality roles, the two-year home residency requirement applies. Check the J-1 visa remarks field on your DS-2019 and confirm with your designated sponsor before making post-program plans, including any intent to change status.
Can I extend my J-1 placement if the host employer wants to keep me on longer?
Extensions are possible within the maximum duration for your category. Intern placements cap at 12 months, while Trainee placements cap at 18 months. Your host employer must submit a request through your designated sponsor before your current DS-2019 expires, with a revised training plan showing the additional objectives. Extensions beyond the category cap require you to depart and potentially requalify under a different visa category.
See which Guest Services Agent employers are hiring and sponsoring visas right now.
Search Guest Services Agent Jobs