J-1 Visa IT Service Delivery Manager Jobs
IT Service Delivery Manager roles in the United States are accessible to international professionals through J-1 visa sponsorship, typically under the Trainee or Specialist program category. These programs suit experienced IT professionals building managed services, ITSM frameworks, or service desk operations at U.S. host organizations.
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The IT Intern will participate in a Rotational IT Foundations Program designed to strengthen day-to-day IT operations while developing a pipeline of well-rounded IT talent. This role provides hands-on exposure across core IT functions, supporting operational efficiency, system resilience, and scalability through foundational, high-value work.
The internship offers practical experience across Service Desk operations, desktop and endpoint support, systems documentation, networking fundamentals, and enterprise technology services (ETS). The intern will work closely with IT professionals while contributing meaningfully to service readiness, onboarding preparedness, and documentation quality.
Internship Details
- Duration: 12 weeks
- Timing: May/June start through August/September end
- Schedule: Part-time (20 hours per week)
Responsibilities (include, but are not limited to):
Service Desk
- Assist with ticket lifecycle support, including documentation, categorization, and basic troubleshooting.
- Support Service Desk throughput by handling repeatable and foundational support tasks.
Desktop & Endpoints
- Support hardware setup, asset tagging, and inventory accuracy.
- Assist with workstation and conference room readiness to support employee onboarding and daily operations.
Systems
- Help document IT workflows, procedures, and runbooks to improve consistency and reduce single-point dependency.
- Observe and support patching activities and system maintenance processes.
Networking
- Assist with network inventory updates, closet labeling, and documentation.
- Gain exposure to networking fundamentals within an enterprise environment.
Enterprise Technology Services (ETS)
- Support enterprise application readiness, licensing processes, and user access workflows.
- Gain exposure to enterprise tools and platforms used across the organization.
- Perform other duties as assigned.
Required Qualifications:
- Pursuing a Bachelor’s degree in Information Technology, Information Systems, Computer Science, Management Information Systems, Computer Engineering or a related field.
- Strong interest in IT operations, systems, and enterprise technology.
- Willingness to learn and support foundational IT tasks.
- Strong organizational skills and attention to detail.
- Ability to communicate clearly and work effectively in a team environment.
Preferred Qualification:
- Familiarity with basic IT concepts such as hardware, operating systems, networking, or service desk tools.
- Experience with ticketing systems, device imaging, or asset management (academic or practical).
- Interest in enterprise IT environments, systems reliability, and operational excellence.
- Curiosity, initiative, and motivation to build foundational technical skills.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee should have the:
- Ability to frequently use or operate a computer, mouse, and/or other office productivity machinery, such as a calculator, copy machine, computer printer, etc.
- Ability to frequently use hand(s) for repetitive actions (grasping and fine manipulation).
- Ability to frequently walk or move – to regularly move about inside the office.
- Ability to frequently see or detect, identify, recognize, or assess surroundings while in the office.
- Ability to occasionally bend, kneel, crouch, turn, and stoop.
- Ability to frequently sit or be stationary for extended continuous periods of time.
- Ability to stand for occasional periods of time.
- Ability to occasionally lift and/or push/pull up to 20 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing their job.
Total Rewards (Benefits, Perks & Compensation)
Benefits & Perks:
In addition to our competitive compensation, you will also be eligible for the following at Karma:
- 40 hours of paid Sick Time
Compensation:
$25.00/per hour - $35.00/per hour. Compensation will vary depending on the candidate's current level of education.
At Karma, our base pay is one part of our total rewards package.
Compensation offered may vary on multiple factors, including market location, education, skills and experience. The total compensation package for this position may also include other elements dependent on the position being offered.
Karma Automotive, Inc. is an equal employment opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status, intersectionality or any other characteristic and group protected by applicable law. Karma Automotive, Inc complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. Valid driver’s license may be required based on essential duties.
IT Intern
The IT Intern will participate in a Rotational IT Foundations Program designed to strengthen day-to-day IT operations while developing a pipeline of well-rounded IT talent. This role provides hands-on exposure across core IT functions, supporting operational efficiency, system resilience, and scalability through foundational, high-value work.
The internship offers practical experience across Service Desk operations, desktop and endpoint support, systems documentation, networking fundamentals, and enterprise technology services (ETS). The intern will work closely with IT professionals while contributing meaningfully to service readiness, onboarding preparedness, and documentation quality.
Internship Details
- Duration: 12 weeks
- Timing: May/June start through August/September end
- Schedule: Part-time (20 hours per week)
Responsibilities (include, but are not limited to):
Service Desk
- Assist with ticket lifecycle support, including documentation, categorization, and basic troubleshooting.
- Support Service Desk throughput by handling repeatable and foundational support tasks.
Desktop & Endpoints
- Support hardware setup, asset tagging, and inventory accuracy.
- Assist with workstation and conference room readiness to support employee onboarding and daily operations.
Systems
- Help document IT workflows, procedures, and runbooks to improve consistency and reduce single-point dependency.
- Observe and support patching activities and system maintenance processes.
Networking
- Assist with network inventory updates, closet labeling, and documentation.
- Gain exposure to networking fundamentals within an enterprise environment.
Enterprise Technology Services (ETS)
- Support enterprise application readiness, licensing processes, and user access workflows.
- Gain exposure to enterprise tools and platforms used across the organization.
- Perform other duties as assigned.
Required Qualifications:
- Pursuing a Bachelor’s degree in Information Technology, Information Systems, Computer Science, Management Information Systems, Computer Engineering or a related field.
- Strong interest in IT operations, systems, and enterprise technology.
- Willingness to learn and support foundational IT tasks.
- Strong organizational skills and attention to detail.
- Ability to communicate clearly and work effectively in a team environment.
Preferred Qualification:
- Familiarity with basic IT concepts such as hardware, operating systems, networking, or service desk tools.
- Experience with ticketing systems, device imaging, or asset management (academic or practical).
- Interest in enterprise IT environments, systems reliability, and operational excellence.
- Curiosity, initiative, and motivation to build foundational technical skills.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee should have the:
- Ability to frequently use or operate a computer, mouse, and/or other office productivity machinery, such as a calculator, copy machine, computer printer, etc.
- Ability to frequently use hand(s) for repetitive actions (grasping and fine manipulation).
- Ability to frequently walk or move – to regularly move about inside the office.
- Ability to frequently see or detect, identify, recognize, or assess surroundings while in the office.
- Ability to occasionally bend, kneel, crouch, turn, and stoop.
- Ability to frequently sit or be stationary for extended continuous periods of time.
- Ability to stand for occasional periods of time.
- Ability to occasionally lift and/or push/pull up to 20 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing their job.
Total Rewards (Benefits, Perks & Compensation)
Benefits & Perks:
In addition to our competitive compensation, you will also be eligible for the following at Karma:
- 40 hours of paid Sick Time
Compensation:
$25.00/per hour - $35.00/per hour. Compensation will vary depending on the candidate's current level of education.
At Karma, our base pay is one part of our total rewards package.
Compensation offered may vary on multiple factors, including market location, education, skills and experience. The total compensation package for this position may also include other elements dependent on the position being offered.
Karma Automotive, Inc. is an equal employment opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status, intersectionality or any other characteristic and group protected by applicable law. Karma Automotive, Inc complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. Valid driver’s license may be required based on essential duties.
See all J-1 Visa IT Service Delivery Manager Jobs
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship as an IT Service Delivery Manager
Align your IT experience to J-1 Trainee criteria
The Trainee category requires at least one year of post-degree work experience or five years of professional experience in IT. Document your service management credentials, such as ITIL certification or incident lifecycle ownership, before approaching designated sponsors.
Target host organizations with formal ITSM structures
Designated sponsors require a signed training plan between you and the host employer. Employers without a defined IT service management function struggle to fulfill that obligation, so prioritize companies running formal service desk or managed services operations.
Search for J-1-compatible IT roles using Migrate Mate
Use Migrate Mate to filter U.S. IT Service Delivery Manager positions at organizations that have hosted exchange visitors before. Targeting employers familiar with DS-2019 requirements reduces friction when you raise J-1 visa sponsorship during the offer stage.
Verify whether your role triggers the home residency requirement
If your home country appears on the U.S. Department of State skills list, or if your exchange is government-funded, you face a two-year home residency requirement after your program ends. Confirm your status early, since this affects any future H-1B visa or green card plans.
Request a training plan that reflects actual service delivery duties
The DS-7002 training plan must map your daily responsibilities, such as SLA governance, escalation management, or CMDB oversight, to measurable learning objectives. Generic descriptions like 'IT operations support' are routinely flagged by designated sponsors during review.
Confirm the host employer will sign the inter-agency agreement
Designated sponsors such as Cultural Vistas or AIPT require a formal host organization agreement before issuing your DS-2019. Raise this requirement with the hiring manager before accepting an offer, so legal or HR teams can begin internal approvals without delaying your start date.
IT Service Delivery Manager J-1 Visa: Frequently Asked Questions
Which J-1 program category fits an IT Service Delivery Manager?
Most IT Service Delivery Manager candidates qualify under the Trainee or Specialist category. Trainee applies if you hold a relevant degree plus at least one year of IT experience, or five years of professional experience without a degree. Specialist is appropriate for seasoned professionals with expertise in a specific discipline, such as ITIL-based service management, who are not primarily seeking on-the-job training.
Who actually sponsors the J-1 visa for this role?
The J-1 visa sponsor is not your employer. It is a U.S. Department of State-designated sponsor organization, such as Cultural Vistas or AIPT, that issues your DS-2019 form and monitors program compliance. Your employer is the host organization. Both parties sign the DS-7002 training plan, but only the designated sponsor has legal authority to issue or terminate your J-1 status.
How do I find U.S. employers open to hosting J-1 IT professionals?
Use Migrate Mate to search for IT Service Delivery Manager positions at U.S. organizations that have experience hosting exchange visitors. Many employers in this field have worked with J-1 participants before but do not advertise it explicitly. Identifying them early lets you have a productive conversation about the host organization agreement before an offer is extended.
Does the two-year home residency requirement apply to IT Service Delivery Managers?
It depends on your home country and funding source. If your nationality appears on the Department of State skills list for your field, or if your exchange program is funded by your home government or the U.S. government, the two-year home residency requirement applies after your J-1 program ends. This bars you from changing to H-1B or adjusting status until the requirement is fulfilled or waived.
What does the DS-7002 training plan need to include for this role?
The DS-7002 must describe specific, measurable learning objectives tied to your IT service delivery work, covering areas such as incident and problem management, SLA reporting, or service improvement planning. Vague objectives are rejected by designated sponsors. Your host employer drafts the plan, the designated sponsor approves it, and both parties sign before your DS-2019 is issued.