J-1 Visa IT Service Management Jobs
IT Service Management roles in the U.S. are accessible to exchange visitors through the J-1 Trainee or Intern program category, depending on your career stage. Finding a host employer willing to support J-1 sponsorship through a designated sponsor organization is the critical first step.
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Get Access To All JobsIT Intern
The IT Intern will participate in a Rotational IT Foundations Program designed to strengthen day-to-day IT operations while developing a pipeline of well-rounded IT talent. This role provides hands-on exposure across core IT functions, supporting operational efficiency, system resilience, and scalability through foundational, high-value work.
The internship offers practical experience across Service Desk operations, desktop and endpoint support, systems documentation, networking fundamentals, and enterprise technology services (ETS). The intern will work closely with IT professionals while contributing meaningfully to service readiness, onboarding preparedness, and documentation quality.
Internship Details
- Duration: 12 weeks
- Timing: May/June start through August/September end
- Schedule: Part-time (20 hours per week)
Responsibilities (include, but are not limited to):
Service Desk
- Assist with ticket lifecycle support, including documentation, categorization, and basic troubleshooting.
- Support Service Desk throughput by handling repeatable and foundational support tasks.
Desktop & Endpoints
- Support hardware setup, asset tagging, and inventory accuracy.
- Assist with workstation and conference room readiness to support employee onboarding and daily operations.
Systems
- Help document IT workflows, procedures, and runbooks to improve consistency and reduce single-point dependency.
- Observe and support patching activities and system maintenance processes.
Networking
- Assist with network inventory updates, closet labeling, and documentation.
- Gain exposure to networking fundamentals within an enterprise environment.
Enterprise Technology Services (ETS)
- Support enterprise application readiness, licensing processes, and user access workflows.
- Gain exposure to enterprise tools and platforms used across the organization.
- Perform other duties as assigned.
Required Qualifications:
- Pursuing a Bachelor’s degree in Information Technology, Information Systems, Computer Science, Management Information Systems, Computer Engineering or a related field.
- Strong interest in IT operations, systems, and enterprise technology.
- Willingness to learn and support foundational IT tasks.
- Strong organizational skills and attention to detail.
- Ability to communicate clearly and work effectively in a team environment.
Preferred Qualification:
- Familiarity with basic IT concepts such as hardware, operating systems, networking, or service desk tools.
- Experience with ticketing systems, device imaging, or asset management (academic or practical).
- Interest in enterprise IT environments, systems reliability, and operational excellence.
- Curiosity, initiative, and motivation to build foundational technical skills.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee should have the:
- Ability to frequently use or operate a computer, mouse, and/or other office productivity machinery, such as a calculator, copy machine, computer printer, etc.
- Ability to frequently use hand(s) for repetitive actions (grasping and fine manipulation).
- Ability to frequently walk or move – to regularly move about inside the office.
- Ability to frequently see or detect, identify, recognize, or assess surroundings while in the office.
- Ability to occasionally bend, kneel, crouch, turn, and stoop.
- Ability to frequently sit or be stationary for extended continuous periods of time.
- Ability to stand for occasional periods of time.
- Ability to occasionally lift and/or push/pull up to 20 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing their job.
Total Rewards (Benefits, Perks & Compensation)
Benefits & Perks:
In addition to our competitive compensation, you will also be eligible for the following at Karma:
- 40 hours of paid Sick Time
Compensation:
$25.00/per hour - $35.00/per hour. Compensation will vary depending on the candidate's current level of education.
At Karma, our base pay is one part of our total rewards package.
Compensation offered may vary on multiple factors, including market location, education, skills and experience. The total compensation package for this position may also include other elements dependent on the position being offered.
Karma Automotive, Inc. is an equal employment opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status, intersectionality or any other characteristic and group protected by applicable law. Karma Automotive, Inc complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. Valid driver’s license may be required based on essential duties.
IT Intern
The IT Intern will participate in a Rotational IT Foundations Program designed to strengthen day-to-day IT operations while developing a pipeline of well-rounded IT talent. This role provides hands-on exposure across core IT functions, supporting operational efficiency, system resilience, and scalability through foundational, high-value work.
The internship offers practical experience across Service Desk operations, desktop and endpoint support, systems documentation, networking fundamentals, and enterprise technology services (ETS). The intern will work closely with IT professionals while contributing meaningfully to service readiness, onboarding preparedness, and documentation quality.
Internship Details
- Duration: 12 weeks
- Timing: May/June start through August/September end
- Schedule: Part-time (20 hours per week)
Responsibilities (include, but are not limited to):
Service Desk
- Assist with ticket lifecycle support, including documentation, categorization, and basic troubleshooting.
- Support Service Desk throughput by handling repeatable and foundational support tasks.
Desktop & Endpoints
- Support hardware setup, asset tagging, and inventory accuracy.
- Assist with workstation and conference room readiness to support employee onboarding and daily operations.
Systems
- Help document IT workflows, procedures, and runbooks to improve consistency and reduce single-point dependency.
- Observe and support patching activities and system maintenance processes.
Networking
- Assist with network inventory updates, closet labeling, and documentation.
- Gain exposure to networking fundamentals within an enterprise environment.
Enterprise Technology Services (ETS)
- Support enterprise application readiness, licensing processes, and user access workflows.
- Gain exposure to enterprise tools and platforms used across the organization.
- Perform other duties as assigned.
Required Qualifications:
- Pursuing a Bachelor’s degree in Information Technology, Information Systems, Computer Science, Management Information Systems, Computer Engineering or a related field.
- Strong interest in IT operations, systems, and enterprise technology.
- Willingness to learn and support foundational IT tasks.
- Strong organizational skills and attention to detail.
- Ability to communicate clearly and work effectively in a team environment.
Preferred Qualification:
- Familiarity with basic IT concepts such as hardware, operating systems, networking, or service desk tools.
- Experience with ticketing systems, device imaging, or asset management (academic or practical).
- Interest in enterprise IT environments, systems reliability, and operational excellence.
- Curiosity, initiative, and motivation to build foundational technical skills.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee should have the:
- Ability to frequently use or operate a computer, mouse, and/or other office productivity machinery, such as a calculator, copy machine, computer printer, etc.
- Ability to frequently use hand(s) for repetitive actions (grasping and fine manipulation).
- Ability to frequently walk or move – to regularly move about inside the office.
- Ability to frequently see or detect, identify, recognize, or assess surroundings while in the office.
- Ability to occasionally bend, kneel, crouch, turn, and stoop.
- Ability to frequently sit or be stationary for extended continuous periods of time.
- Ability to stand for occasional periods of time.
- Ability to occasionally lift and/or push/pull up to 20 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing their job.
Total Rewards (Benefits, Perks & Compensation)
Benefits & Perks:
In addition to our competitive compensation, you will also be eligible for the following at Karma:
- 40 hours of paid Sick Time
Compensation:
$25.00/per hour - $35.00/per hour. Compensation will vary depending on the candidate's current level of education.
At Karma, our base pay is one part of our total rewards package.
Compensation offered may vary on multiple factors, including market location, education, skills and experience. The total compensation package for this position may also include other elements dependent on the position being offered.
Karma Automotive, Inc. is an equal employment opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status, intersectionality or any other characteristic and group protected by applicable law. Karma Automotive, Inc complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. Valid driver’s license may be required based on essential duties.
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship in IT Service Management
Document your ITSM credentials before applying
Gather certifications like ITIL, CompTIA, or ISO 20000 credentials alongside transcripts that confirm your field of study. Designated sponsors review training plans closely, and clear documentation speeds up DS-2019 issuance significantly.
Target host employers with established training infrastructure
ITSM roles at mid-to-large IT departments or managed service providers are more likely to have structured training programs, which designated sponsors require before issuing the DS-2019. Service desk and ITIL-process teams are your strongest targets.
Search Migrate Mate to find J-1-aligned ITSM roles
Use Migrate Mate to filter for IT Service Management positions at U.S. employers open to exchange visitors. It surfaces roles where host organizations have prior experience working with designated J-1 sponsor organizations.
Verify the 2-year home residency requirement early
Some J-1 participants in government-funded or skills-list programs must return home for two years before changing status or applying for certain U.S. visas. Confirm with your designated sponsor whether your specific training category triggers this requirement.
Align your training plan with O*NET ITSM competencies
Designated sponsors and host employers must submit a detailed training plan. Reference O*NET's occupational profile for IT support and service management roles to frame your objectives in language that matches DOL expectations.
Confirm DS-2019 timelines before accepting an offer
Once your host employer secures a designated sponsor, DS-2019 issuance typically takes two to four weeks. Factor this into your start-date negotiation so your employer doesn't schedule an onboarding date before your paperwork clears.
IT Service Management jobs are hiring across the US. Find yours.
Find IT Service Management JobsIT Service Management J-1 Visa: Frequently Asked Questions
Which J-1 program category fits IT Service Management roles?
Current students enrolled in a degree program typically qualify for the J-1 Intern category. Early-career professionals who have graduated within the past year or are already working in ITSM abroad usually qualify for the J-1 Trainee category. The distinction matters because each category has different duration limits and training plan requirements set by the designated sponsor.
Who actually sponsors the J-1 visa for an ITSM role?
A U.S. Department of State-designated sponsor organization, such as Cultural Vistas or AIPT, issues your DS-2019 form and acts as the official visa sponsor. Your hiring employer is the host organization, not the sponsor. The host designs the training program, but the designated sponsor signs off on compliance, monitors your progress, and is legally responsible for your exchange experience.
How do I find U.S. employers open to hosting J-1 ITSM trainees?
Use Migrate Mate to search for IT Service Management roles at U.S. companies that are familiar with the J-1 host process. Many ITSM positions at technology firms, healthcare IT departments, and financial services companies have hosted J-1 participants before and understand the training plan and DS-2019 requirements involved.
Does the 2-year home residency requirement apply to ITSM J-1 participants?
It depends on your funding source and nationality. If your training is funded by your home government or the U.S. government, or if your home country's occupation is on the Exchange Visitor Skills List, the two-year requirement likely applies. Your designated sponsor will assess this at the time of DS-2019 issuance and must inform you before your program begins.
What does the training plan need to cover for an ITSM J-1 application?
The training plan must outline specific ITSM skills you will develop, such as incident management workflows, service desk operations, or ITIL process implementation, broken into phases with measurable goals. Vague plans referencing general IT exposure are commonly rejected. Designated sponsors cross-reference submissions against DOL expectations, so grounding your plan in O*NET ITSM competencies strengthens approval odds.
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