Senior Level Lead Service Designer Jobs

ADP is hiring a Lead UX Designer.

Are you inspired by transformation and making an impact on the lives of millions of people every day? Are you empathic to client needs and committed to leveraging research to create elegant, easy-to-use experiences?

If so, this may be the role for you. Ready to design what's next?

In this role, you will be a key design leader on a highly creative and intelligent team building innovative solutions for everyday workers. As our Lead UX Designer for Lyric’s Talent Management Suite of products, you will shape design direction, coach other designers, and ensure the team builds tools that our customers love. Your work will touch millions of end-users (no pressure), and your leadership will raise the bar for what great design looks like at ADP.

As a Lead UX Designer, you will leverage your full range of user experience design, design systems, and service design expertise to craft and guide innovative solutions for our Talent UX team. Our best UX Leads balance holistic thinking with hands-on design execution, influencing at both strategic and tactical levels. You’ll use your curiosity to uncover client problems, apply systems thinking to complex workflows, and mentor others in building thoughtful, scalable experiences.

To thrive in this role, you should have experience influencing product direction, leading design critiques, and partnering with senior stakeholders. Integrity, resilience, and creativity are must-haves in this job. As with any role in UX design, you will have challenges that should inspire you to create something better, not weigh you down. We're looking for an IC leader with a hunger to try new things, elevate design practices, and deliver impact at scale. You'll be accountable for something significant: the uncompromising quality and usability of products that impact people's lives.

About Lyric (the product you’ll be working on)

Lyric is our next-generation, AI-powered platform transforming how users engage with their performance and career. Designed to be intuitive, intelligent, and deeply personalized, Lyric leverages cutting-edge AI to simplify complex decisions and deliver meaningful experiences across their employee experience.

Like what you see? Apply now!

Here’s what you can expect on a typical day:

• Lead Experience Strategy. Own the vision and end-to-end UX strategy for Talent and Performance experiences within Lyric, including AI-powered capabilities that simplify complex decisions.
• Drive Product Discovery and Delivery. Partner with product and engineering to define problems, shape solutions, align priorities, and guide execution from concept through release.
• Champion Customer Insight. Leverage user research, content strategy, and data-driven insights to uncover opportunities and influence product direction.
• Elevate Design Excellence. Mentor designers, foster a culture of craft and systems thinking, and help scale design through standards, processes, and design systems.
• Lead Through Craft and Innovation. Balance strategic leadership with hands-on design, creating experiences, prototypes, and patterns that raise the quality bar while exploring emerging technologies.

TO SUCCEED IN THIS ROLE

• Bachelor’s degree OR equivalent.
• 7+ years of experience in UX design (product, interaction, visual, or service design), with at least 2+ years in a lead, principal, or managerial capacity.
• Demonstrated ability to lead design vision and execution across large, complex products or platforms.
• Strong expertise in tools like Figma and other modern design/prototyping/AI tools, as well as working knowledge of front-end frameworks (HTML5, CSS3, JavaScript).
• Proven track record of mentoring designers, influencing senior stakeholders, and driving measurable impact through design.
• Comfortable working on next-generation products with innovative tech stacks and complex user ecosystems.

BONUS POINTS

• Familiarity with Talent platforms, HR tech, or decision-support tools.
• Experience with conversational UI or natural language interfaces.
• Background in behavioral design or decision science.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner - doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $93,400.00 - USD $230,000.00 / Year*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.