Entry Level Lead Technical Account Manager Jobs
New grad lead technical account manager jobs attract recent graduates and entry level candidates with zero to two years of experience, where a strong portfolio or internship work can matter more than a long resume. Most openings are on-site roles across Technology & Software, Consulting & Professional Services, and Manufacturing, with employers like Google, McLaren Health Care, and Thermo Fisher Scientific hiring at this level now.
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Showing 5 of 384+ Entry Level Lead Technical Account Manager jobs
Primary City/State:
Mesa, Arizona
Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Information Technology
Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
This role is an onsite position based at Banner Corporate Center Mesa. The schedule is Sunday through Saturday, with working hours from 12:00 AM (midnight) to 2:00 AM. Initial training will be conducted during standard business hours, either 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM, depending on the trainer’s availability. Once training is complete, candidates may be assigned to any shift, as we operate a 24/7 call center.
Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Position Summary
The position is the first line of support for enterprise-wide IT services, delivering remote technical assistance to users across the organization. This role balances rapid issue resolution with high-quality service by applying structured troubleshooting processes, remote tools, and customer engagement skills. This position documents and resolves a wide range of Tier 1 and Tier 1.5 technical issues involving hardware, software, applications, and connectivity, and contributes to process improvement through knowledge sharing and data-driven trend identification.
CORE FUNCTIONS
-
Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
-
Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
-
Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style. Documents each support interaction thoroughly in the ITSM system.
-
Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework. Flags recurring issues for review by senior technical teams.
-
Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
-
Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge in a similar role is required.
Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Knowledge of Information Technology in a fast-paced environment is preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Primary City/State:
Mesa, Arizona
Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Information Technology
Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
This role is an onsite position based at Banner Corporate Center Mesa. The schedule is Sunday through Saturday, with working hours from 12:00 AM (midnight) to 2:00 AM. Initial training will be conducted during standard business hours, either 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM, depending on the trainer’s availability. Once training is complete, candidates may be assigned to any shift, as we operate a 24/7 call center.
Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Position Summary
The position is the first line of support for enterprise-wide IT services, delivering remote technical assistance to users across the organization. This role balances rapid issue resolution with high-quality service by applying structured troubleshooting processes, remote tools, and customer engagement skills. This position documents and resolves a wide range of Tier 1 and Tier 1.5 technical issues involving hardware, software, applications, and connectivity, and contributes to process improvement through knowledge sharing and data-driven trend identification.
CORE FUNCTIONS
-
Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
-
Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
-
Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style. Documents each support interaction thoroughly in the ITSM system.
-
Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework. Flags recurring issues for review by senior technical teams.
-
Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
-
Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge in a similar role is required.
Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Knowledge of Information Technology in a fast-paced environment is preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
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Who's Hiring
Top Industries Hiring
- Technology & Software137
- Consulting & Professional Services33
- Manufacturing32
- Healthcare & Medical Services26
- Science & Research19
Entry Level Lead Technical Account Manager Jobs: Frequently Asked Questions
How do I get an entry level lead technical account manager job?
Start by building hands-on experience through internships, campus projects, or junior support roles that involve client communication and technical problem-solving. Employers at this level look for candidates who can demonstrate CRM familiarity, strong written communication, and the ability to manage multiple stakeholders. A portfolio showing real client interactions, onboarding documentation, or technical troubleshooting examples will give you a clear edge over candidates relying on coursework alone.
Which companies hire entry level lead technical account managers?
Companies hiring entry level lead technical account managers right now include Google, McLaren Health Care, and Thermo Fisher Scientific, based on current listings on Migrate Mate as of November 2026. At this experience level, you'll find a mix of fast-growing SaaS companies, managed service providers, and enterprise technology firms that actively recruit recent graduates into client-facing technical roles.
Are there remote entry level lead technical account manager jobs?
Yes, though on-site and hybrid roles are still common at this level. About 34% of entry level lead technical account manager openings are remote or hybrid as of November 2026, reflecting strong demand for client-facing candidates who can work flexibly. Fully remote positions at the entry level often come from larger tech companies and software vendors with distributed teams.
Are these new grad lead technical account manager jobs?
Yes, these listings include new grad, recent graduate, and junior roles that welcome candidates with zero to two years of experience. A new grad-friendly posting typically accepts internship experience or a portfolio in place of full-time history, emphasizes communication and technical aptitude over tenure, and pairs the hire with mentorship or structured onboarding to build client management skills from the ground up.
Which industries hire the most entry level lead technical account managers?
Entry Level lead technical account manager roles concentrate in Technology & Software, Consulting & Professional Services, and Manufacturing, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they rely on ongoing client relationships, product adoption support, and technical onboarding, all areas where motivated recent graduates can contribute quickly with the right foundational skills.