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Company
World Services LLC
Experience Level
Technical Training Lead — relevant infrastructure training experience recommended
Employment type
Full-time position(s)
Location:
Remote | CONUS-Based
Salary Range:
To be determined
Position Overview
World Services LLC seeks a Technical Training Lead and Technical Writer to develop and deliver technical training and maintain program documentation for the Department of Veterans Affairs enterprise NetScaler/Citrix ADC load-balancing platform. This combined position brings together curriculum development, live instructor-led delivery, hands-on learning, and technical documentation. The successful candidate will translate engineering and security information into accurate program deliverables and practical instruction that prepares Government personnel to independently operate, troubleshoot, and sustain the platform. The role focuses on the NetScaler environment and its architecture, configuration, migration, security, and operational procedures.
Key Responsibilities
Technical Training and Knowledge Transfer
· Develop and maintain the Knowledge Transfer Curriculum Document, aligned to Government SME role profiles established with the Contracting Officer’s Representative and program office.
· Create learning objectives and instructional materials covering platform architecture, configuration, operational runbooks, troubleshooting trees, and practical case studies.
· Personally deliver live instructor-led training, coordinating specialized instruction with engineering and security SMEs as needed.
· Deliver no fewer than 80 classroom hours per cohort, with at least two cohorts during the base year and at least one refresher cohort during each exercised option year.
· Record instructor-led sessions and maintain an organized video asset library for Department retention and reuse.
· Develop and facilitate hands-on lab exercises in an approved non-production environment.
· Create job aids, demonstrations, troubleshooting exercises, and assessments supporting operational proficiency.
· Coordinate shadowing and reverse-shadowing rotations in which Government SMEs first observe contractor activities and subsequently lead activities under contractor advisory.
· Define competency gates with Government stakeholders and produce Quarterly Competency Assessment Reports documenting progress toward operational self-sufficiency.
· Update training materials as platform configurations, procedures, and operational lessons evolve.
Technical and Program Documentation
· Draft, organize, and maintain program deliverables with input and technical validation from accountable engineering, security, operations, and program-management personnel.
· Support development of the Target Architecture Design Document, Migration Plan, Standardized Service Offering Catalog, Deployment and Cutover Playbook, and Wave Migration Reports.
· Maintain the Operational Runbook Library, including SOPs, sustainment procedures, troubleshooting guides, and configuration documentation.
· Structure operational procedures with prerequisites, required permissions, execution steps, expected results, validation, rollback, and escalation guidance.
· Partner with the Security Architect to prepare Authority to Operate and Compliance Mapping documentation and supporting authorization artifacts.
· Assemble and maintain the Hardware Documentation Package, Appliance Configuration Baseline Document, and STIG/SCAP compliance reports using evidence supplied and validated by engineering, security, and OEM personnel.
· Prepare and consolidate Monthly Operations Reports, phase-gate review materials, quarterly competency and program-review records, and final program-review and lessons-learned documentation.
· Maintain document version history, review and approval workflows, consistent terminology, and traceability to approved configurations and procedures.
· Validate documentation through SME reviews, procedural walkthroughs, and lab exercises; incorporate Government feedback and prepare editable, accessible deliverables for review and acceptance.
Required Qualifications
· Demonstrated experience in both technical writing and technical training, including curriculum development and live instructor-led delivery.
· Prior experience supporting a federal agency as a contractor, including familiarity with Government deliverables, stakeholder coordination, security and access requirements, and formal review and approval processes.
· Experience documenting or teaching IT infrastructure, networking, cybersecurity, application delivery, or production operations.
· Sufficient technical fluency to explain platform architecture, configuration, operational procedures, and troubleshooting concepts accurately, with engineering SME support for specialized topics.
· Experience developing hands-on labs, practical assessments, and measurable learning objectives that demonstrate readiness for independent operations.
· Ability to interview engineers, interpret technical diagrams and configuration information, and translate technical content into clear procedures and instruction.
· Experience managing documentation and training updates concurrently as systems and operational practices change.
· Strong writing, editing, facilitation, presentation, and review-coordination skills.
· Proficiency with Microsoft Word, PowerPoint, collaborative documentation tools, and virtual training and recording platforms.
· Ability to provide sanitized technical writing and training samples and participate in a brief instructional demonstration.
· U.S. citizenship and ability to perform work from within CONUS.
· Ability to satisfy the required Tier 4 / High Risk background investigation and VA credentialing, training, and access requirements.
Preferred Qualifications
· Direct VA experience is strongly preferred and will be a significant factor in candidate selection, particularly experience supporting VA Office of Information and Technology infrastructure, operations, training, or technical deliverables.
· NetScaler/Citrix ADC documentation or instructional experience, including familiarity with load balancing, high availability, GSLB, certificates, monitoring, and sustainment procedures.
· Experience documenting federal authorization and compliance artifacts, configuration baselines, DISA STIG findings, and security-control mappings.
· Experience preparing Section 508-accessible documents, presentations, and recorded instructional materials.
· Familiarity with ServiceNow, SharePoint, Confluence, version-controlled documentation, and structured knowledge repositories.
· Experience supporting operational transitions through shadowing, reverse-shadowing, competency assessments, and Government handoff.
· Relevant NetScaler/Citrix certification or technical training credentials.
Work Schedule and Location
This is a full-time remote position within CONUS. Work and virtual instruction will be coordinated with standard VA business operations and the approved program schedule. No routine contractor travel or per-diem is contemplated.
Scope of Assignment
This position is responsible for both developing the curriculum and delivering live instruction and hands-on labs, while maintaining the program’s technical documentation. Engineering and security personnel retain responsibility for technical designs, configurations, control determinations, and validation of supporting evidence.
Recorded live instruction will form part of VA’s reusable knowledge library. Development of standalone, interactive computer-based training modules is subject to separate scope confirmation.
EDUCATION
· Bachelor’s degree in education, instructional design, information technology, or a related field, or equivalent directly relevant experience.
· Technical instructor or instructional-design credentials are preferred.
Pay: $69,600.00 - $83,900.00 per year
Work Location: Hybrid remote in Washington, DC 20590
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Who's Hiring



What Employers Look For
The qualifications that appear most often in lead writer jobs.
- Five or more years of professional writing experience with at least one year in a lead or senior role
- Demonstrated ability to manage and edit the work of other writers or contributors
- Proficiency with a content management system such as WordPress or a comparable platform
- Strong command of SEO principles and content strategy across owned digital channels
- Experience building or enforcing a brand style guide for a team or publication
- Bachelor's degree in English, journalism, communications, or a related field
Tips for Your Lead Writer Job Search
Tailor your portfolio to the industry
Lead writer roles in fintech want very different writing samples than those in consumer lifestyle. Pull two or three pieces that match the company's voice and audience, and lead your portfolio with those rather than your most broadly impressive work.
Quantify editorial impact on your resume
Hiring managers for lead writer roles want proof your content drove results. Replace vague credits like 'wrote blog posts' with specifics: how many pieces you managed, how traffic or engagement shifted, or how a campaign you led performed against its goal.
Apply early to roles that fit
Migrate Mate lists lead writer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show editorial leadership, not just writing
Lead writer postings almost always ask for evidence of guiding junior writers, owning a content calendar, or setting style standards. If your resume only lists solo bylines, add a bullet that describes any time you reviewed someone else's copy or drove a content process.
Prepare a writing test with your own brief
Many lead writer interview processes include a paid or unpaid writing task. Ask for the brief in advance and, if one isn't provided, write your own one-paragraph brief before you start. Submitting work that reflects a clear strategic rationale consistently stands out.
Negotiate scope before you negotiate salary
Lead writer offers vary widely based on whether the role owns a team, a channel, or just a content type. Before discussing compensation, clarify what you'd actually lead. The scope of ownership affects title, growth path, and what leverage you have when you counter.
Lead Writer Jobs: Frequently Asked Questions
Which companies are hiring the most lead writers?
The most active employers for lead writers right now are DHL, Anduril, and SkyRyse, and the most openings are in California, Texas, and Virginia, based on current listings on Migrate Mate as of November 2026. Demand tends to concentrate in companies with active content marketing programs, in-house editorial teams, or large-scale digital publishing operations.
How many lead writer jobs are remote?
About 50% of lead writer openings are fully remote or hybrid as of November 2026, reflecting how broadly editorial work has shifted away from mandatory on-site arrangements. Brand content, SEO-driven roles, and content strategy positions tend to be the most remote-friendly, while editorial leads at print-adjacent or broadcast organizations are more likely to require in-person presence.
How do you become a lead writer?
Start by building a body of published work that shows range and voice, then move into roles where you own a content type or channel rather than just contributing to one. From there, take on any opportunity to review or mentor other writers, manage a content calendar, or define style standards. Those editorial responsibilities are what separate a lead writer from a strong individual contributor, and they're what hiring managers screen for.
Can you get hired as a lead writer with little experience?
Some employers will consider candidates with fewer years of experience if the portfolio is strong and focused. The most effective approach is to build clips that match the specific industry you're targeting, contribute to a publication or content team in a volunteer or freelance capacity to gain editorial responsibility, and apply to roles framed as 'senior writer' rather than 'lead' while you build the management side of your experience.
What does the lead writer interview process look like?
Most lead writer processes include a portfolio review, a phone or video screen focused on your editorial approach and past ownership, and at least one in-depth interview with a hiring manager or editorial director. A written assessment is common, often asking you to draft content or provide a brief critique of existing copy. Final rounds may involve meeting a cross-functional team to assess how you'd collaborate with design, marketing, or product.
Where can I find and apply to lead writer jobs?
You can find and apply to lead writer jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings to find roles that match your background and the type of content you want to lead, then apply directly to each one that fits.
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