Operations Excellence Manager Jobs in Chicago, IL

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Centralized Managed Support Operations organization is dedicated to delivering specialized support with an "always-on" rigor. We build and connect technologies that serve as the foundation for our safety and security ecosystem, passionately "Solving for safer" across all operational fronts.

Job Description

We are looking for an Operations Excellence Analyst to play a pivotal role in optimizing our global support operations. In this role, you will dissect complex challenges to discern whether they stem from people, processes, or tools, providing actionable insights directly to our executive leadership team. You will work within an Inclusive and collaborative environment that empowers professionals to unlock their potential, shape their careers, and deliver high-impact insights that sharpen executive decision-making.

Key Responsibilities:

Operational Analysis & Insights

• Evaluate operational challenges utilizing a holistic approach to determine if root causes stem from people, processes, or tools

• Conduct comprehensive data analysis to uncover underlying patterns and mitigate inefficiencies

• Respond to executive requests by transforming data into clear visualizations that pass the "blink test" and deliver actionable recommendations

Cross-Functional Collaboration

• Partner with Business Operations teams to build and fine-tune interactive dashboards

• Collaborate with cross-functional teams to prioritize high-impact initiatives that help to provide operational efficiency

• Serve as a trusted advisor to leadership by preparing and delivering tailored, logically sound presentations

Job Requirements:

Technical Expertise

• Data Visualization to build reports using Tableau logic and metric definitions

• Data Mining to extract insights from ITSM tools including Salesforce , ServiceNow , and Purecloud

• Presentation Software to craft persuasive, audience-tailored briefings using PowerPoint or Google Slides

Professional Experience

• Critical Thinking to embrace a mindset of continuous optimization and constructive problem-solving

• ITIL Framework to align operational processes with established industry best practices

• Communication Skills to convey complex technical data clearly to both technical and non-technical audiences

Target Base Salary Range: $90,000- $100,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelor's Degree

• 5+ years of experience in data analysis or operational optimization

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

  
  

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

  
  

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.