Operations Support System Specialist Jobs
Operations Support System Specialist jobs are open across telecommunications, defense, utilities, and government contractors, at every level from entry-level technician to senior systems engineer, with specializations in network operations, OSS platform administration, and service assurance. Find a role that fits below and apply directly.
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The Director-IT Operations Support System (OSS) and Center of Excellence (COE) is responsible for leading the strategy, execution, software development, and continuous improvement of the systems and processes that enable end-to-end network service delivery. This leader serves as the IT steward for the Operational Support Systems (OSS) platforms and data that define, manage, and operate the company’s network, ensuring they are reliable, scalable, and aligned to business priorities. The role requires ownership of the technology capabilities that translate network infrastructure into customer-facing services, with a strong emphasis on automation and operational excellence.
This position gives you direct ownership of the full lifecycle of network service management (OSS), including service qualification, order orchestration, provisioning, activation, and service assurance. The Director ensures the seamless flow from customer order through service delivery and ongoing performance management, partnering closely with cross-functional teams. They own the accountability for enabling accurate network inventory, efficient order processing, and proactive monitoring to drive superior customer experience and business revenue growth.
A key focus of the role is leading strategic automation and modernization initiatives across network operations. The Director leads initiatives to reduce manual effort, improve provisioning speed, and increase scale through technologies such as integrations, application development, and process automation. They are responsible for identifying opportunities to streamline complex workflows, enhance data consistency, and improve operational efficiency while supporting ongoing transformation initiatives across fiber expansion, provisioning platforms, and network technologies.
The IT Director also serves as a cross-functional leader, integrating efforts across the organization and customer systems to deliver cohesive, end-to-end solutions. Success in this role requires strong leadership, the ability to operate across organizational boundaries, and a relentless focus on delivering high-quality, reliable services that directly impact customer satisfaction and business performance.
The ideal candidate will be a seasoned people leader of multiple managers and their teams within the OSS realm, with a span of 80+ associates across operations support departments.
Technical Execution: Responsible for the effective software development and SaaS configurations and support of all applications/technologies developed in-house or acquired from external sources. Ensure consistent adherence to technical and application development practices defined for the entire IT organization. Ensure strong management practices are well-established as it relates to system availability, performance, security, and lifecycle management.
Accountable for contributing to the IT Director team and overall IT function. Oversee alignment of IT practices, processes, and solution delivery with business strategy. Ensure consistent application of organizational process, leadership expectations, and IT culture across teams. Responsible for compliance with security and data privacy policies and standards within the scope of the role.
Vendor Management: Ensure effective management of third-party resources, including vendor selection, performance oversight, and adherence to TDS standards, specifications and deliverables.
Demonstration of Business Value: Accountable for aligning technology capabilities and initiatives with business priorities to deliver measurable value. Oversee identification, prioritization, and delivery of solutions that support business outcomes. Ensures visibility and escalation of risks that may compromise in-flight projects and/or threaten the realization of business value and is responsible for providing alternatives for in-flight adjustments.
- Bachelors degree (or higher) -OR- 4+ years professional work experience.
- 8+ years’ experience with increasing levels of responsibility in application development and/or technology management.
- 4+ years’ experience leading projects.
- 5+ years management/supervisory experience.
- Industry experience in a communications company, IT products company (e.g software company), or IT consultancy.
- Proven ability to communicate complex technical issues effectively to business leaders. Distill complex information to its most salient points for key decision-makers.
- Proven leadership ability with attracting and retaining top technical talent.
- Proven ability to effectively interact with peers to develop near-term and long-term strategies.
- Proven ability to engender an innovation culture.
- Established career in motivating and energizing talented IT professionals, while assuring a disciplined method of delivering low-defect software.
- Experience with operating systems, database systems, integration services, application communication protocols, and programming technologies.
- Extensive experience in driving SDLC, agile, CI/CD, ML/AI (a significant plus.
Benefits
Who is TDS Telecom?
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The Director-IT Operations Support System (OSS) and Center of Excellence (COE) is responsible for leading the strategy, execution, software development, and continuous improvement of the systems and processes that enable end-to-end network service delivery. This leader serves as the IT steward for the Operational Support Systems (OSS) platforms and data that define, manage, and operate the company’s network, ensuring they are reliable, scalable, and aligned to business priorities. The role requires ownership of the technology capabilities that translate network infrastructure into customer-facing services, with a strong emphasis on automation and operational excellence.
This position gives you direct ownership of the full lifecycle of network service management (OSS), including service qualification, order orchestration, provisioning, activation, and service assurance. The Director ensures the seamless flow from customer order through service delivery and ongoing performance management, partnering closely with cross-functional teams. They own the accountability for enabling accurate network inventory, efficient order processing, and proactive monitoring to drive superior customer experience and business revenue growth.
A key focus of the role is leading strategic automation and modernization initiatives across network operations. The Director leads initiatives to reduce manual effort, improve provisioning speed, and increase scale through technologies such as integrations, application development, and process automation. They are responsible for identifying opportunities to streamline complex workflows, enhance data consistency, and improve operational efficiency while supporting ongoing transformation initiatives across fiber expansion, provisioning platforms, and network technologies.
The IT Director also serves as a cross-functional leader, integrating efforts across the organization and customer systems to deliver cohesive, end-to-end solutions. Success in this role requires strong leadership, the ability to operate across organizational boundaries, and a relentless focus on delivering high-quality, reliable services that directly impact customer satisfaction and business performance.
The ideal candidate will be a seasoned people leader of multiple managers and their teams within the OSS realm, with a span of 80+ associates across operations support departments.
Technical Execution: Responsible for the effective software development and SaaS configurations and support of all applications/technologies developed in-house or acquired from external sources. Ensure consistent adherence to technical and application development practices defined for the entire IT organization. Ensure strong management practices are well-established as it relates to system availability, performance, security, and lifecycle management.
Accountable for contributing to the IT Director team and overall IT function. Oversee alignment of IT practices, processes, and solution delivery with business strategy. Ensure consistent application of organizational process, leadership expectations, and IT culture across teams. Responsible for compliance with security and data privacy policies and standards within the scope of the role.
Vendor Management: Ensure effective management of third-party resources, including vendor selection, performance oversight, and adherence to TDS standards, specifications and deliverables.
Demonstration of Business Value: Accountable for aligning technology capabilities and initiatives with business priorities to deliver measurable value. Oversee identification, prioritization, and delivery of solutions that support business outcomes. Ensures visibility and escalation of risks that may compromise in-flight projects and/or threaten the realization of business value and is responsible for providing alternatives for in-flight adjustments.
- Bachelors degree (or higher) -OR- 4+ years professional work experience.
- 8+ years’ experience with increasing levels of responsibility in application development and/or technology management.
- 4+ years’ experience leading projects.
- 5+ years management/supervisory experience.
- Industry experience in a communications company, IT products company (e.g software company), or IT consultancy.
- Proven ability to communicate complex technical issues effectively to business leaders. Distill complex information to its most salient points for key decision-makers.
- Proven leadership ability with attracting and retaining top technical talent.
- Proven ability to effectively interact with peers to develop near-term and long-term strategies.
- Proven ability to engender an innovation culture.
- Established career in motivating and energizing talented IT professionals, while assuring a disciplined method of delivering low-defect software.
- Experience with operating systems, database systems, integration services, application communication protocols, and programming technologies.
- Extensive experience in driving SDLC, agile, CI/CD, ML/AI (a significant plus.
Benefits
Who is TDS Telecom?
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
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Who's Hiring
Top Industries Hiring
- Staffing & Recruiting
- Healthcare & Medical Services
- Human Resources
- Technology & Software
What Employers Look For
The qualifications that appear most often in operations support system specialist jobs.
- Experience with OSS platforms such as network management systems or service assurance tools
- Proficiency in troubleshooting telecom or IP network infrastructure at a system level
- Familiarity with ITIL service management frameworks and incident response processes
- Knowledge of network protocols including TCP/IP, SNMP, and related operations interfaces
- Ability to interpret system alarms and performance data to identify root causes
- Bachelor's degree in information technology, telecommunications, computer science, or a related field
Tips for Your Operations Support System Specialist Job Search
Tailor your resume to OSS stack specifics
Generic IT resumes fall flat for OSS roles. List the exact platforms you've worked with, such as network management systems, service provisioning tools, or fault management software, and name the protocols and interfaces you've configured or monitored in production environments.
Get certified in relevant OSS domains
Certifications in ITIL, TM Forum's Frameworx, or vendor-specific network management platforms signal readiness to hiring managers who need someone operational on day one, not someone who needs months of product ramp-up before contributing.
Apply early to roles that fit
Migrate Mate lists operations support system specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by OSS environment type
OSS roles differ significantly between wireline, wireless, and satellite environments. Reading job descriptions carefully for the underlying network architecture lets you apply to openings where your hands-on environment experience transfers directly instead of requiring retraining.
Prepare technical scenarios for the interview
Interviewers for OSS specialist roles routinely ask how you've handled alarm storms, service degradation incidents, or provisioning failures. Prepare two or three concrete examples with the system context, your actions, and the resolution outcome before your first screen.
Negotiate scope alongside compensation
OSS specialists sometimes carry on-call obligations or rotation duties that significantly affect your workload. Clarify rotation frequency, escalation expectations, and tool access during the offer stage so you understand the full picture before you accept.
Operations Support System Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most operations support system specialists?
The most active employers for operations support system specialists right now are Amazon, Naval Nuclear Laboratory, and Metropolitan Transportation Authority, and the most openings are in Texas, Virginia, and Illinois, based on current listings on Migrate Mate as of November 2026. Defense contractors, telecommunications carriers, and managed network service providers consistently post the highest volume of these roles.
How many operations support system specialist jobs are remote?
About 33% of operations support system specialist openings are fully remote or hybrid as of November 2026, though availability varies by employer and function. Roles centered on software configuration, reporting, and OSS platform administration tend to offer the most remote flexibility, while positions requiring hands-on lab access or on-site network operations center presence typically remain on-site.
How do you become an operations support system specialist?
Start by building a foundation in networking or telecommunications through a relevant degree or hands-on technical training. Gain experience with network monitoring tools, service provisioning systems, or fault management platforms in a junior IT or NOC role. Earning certifications in ITIL or vendor-specific network management software strengthens your candidacy. From there, applying to OSS-specific roles and demonstrating incident response experience will position you for specialist-level positions.
Can you get hired as an operations support system specialist with little experience?
Yes, entry points exist through network operations center analyst roles, junior systems administrator positions, or telecommunications technician jobs that expose you to OSS environments. Employers looking to fill junior OSS specialist seats often prioritize hands-on exposure to monitoring dashboards, alarm handling, or provisioning workflows over formal OSS-specific job titles, so framing transferable technical experience clearly in your application matters.
What does the operations support system specialist interview process look like?
Most processes begin with a recruiter screen focused on your OSS platform experience and environment background. A technical interview follows, where you'll be asked to walk through how you've handled service incidents, configured systems, or managed alarms in a live environment. Some employers add a scenario-based exercise or a short written assessment before a final panel interview with operations leadership.
Where can I find and apply to operations support system specialist jobs?
You can find and apply to operations support system specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing without leaving the platform.
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