Partner Success Manager Jobs in Louisiana

INTRODUCTION

Looking for a committed, knowledgeable leader to join our Facilities team at our Hotel De L'eau Vive in New Orleans, Louisiana!

Work Type: Full-time, year-round. Salaried.
Work Schedule: 40 hours a week, 8-hour shifts.
This position requires weekend availability.
Must be available for rotating on-call schedules.
Robust benefits packages available.

Position Summary:

Installs, maintains, performs preventative maintenance on, and recommends replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Orders, marks, and stocks parts and supplies as needed. Maintains inventory and purchase orders log. Inspects tools, equipment, or machines. Enters and locates work-related information using computers. Operates power lift. Reports accidents, injuries, and unsafe work conditions utilizing incident reporting document to general manager & HR; and complete safety training and certifications.

Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcomes and acknowledges all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speaks with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Develops and maintains positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other Team members. Complies with quality assurance expectations and standards. Stands, sits, or walks for an extended period or for an entire work shift. Performs other reasonable job duties as requested by Supervisors. Assists management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching Team members.

Key Duties/Safety Accountabilities:

• Complies with quality assurance expectations and standards.
• Standardize processes, reporting, product specifications, and training among all properties.
• Supporting resort managers in preparing and updating Reserve Studies and maintenance inventory systems.
• Preparing semi-monthly reports to the Lemonjuice Senior Management Team on facilities management projects, issues, and standards.
• Identifies and recommends new ideas, technologies, or processes to increase efficiency, productivity, quality, safety, and/or cost-savings.
• Monitors the performance of others to ensure adherence to quality expectations and standards.
• Reports work related accidents, or other injuries immediately upon occurrence by completing an incident report and alerting HR and executive leadership.
• Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follows property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Maintains daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.
• Reports any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
• Maintains proper maintenance inventory and requisition parts and supplies as needed.
• Identifies, locates, and operates all shut-off valves for equipment.
• Calibrates all controls, gauges, meters, and other equipment as required.
• Assists in training mechanical level and other departmental hires on equipment, policies, and procedures.
• Uses the Lockout/Tagout system before performing any maintenance work.
• Ensures that all flammable materials are stored in OSHA (Occupational Safety and Health Administration) and EPA (Environmental Protection Agency) approved containment devices.
• Recommends replacement of defective/outdated appliances, electronics, and equipment.
• Performs preventative maintenance on tools and equipment, including cleaning and lubrication.

Coordinate with the Lemonjuice HR team in ensuring Safety Protocols are implemented and followed at all sites including:

• Holding regular Safety Committee meetings, no less frequently than monthly
• Facilitating safety training for resort maintenance, housekeeping and administrative teams
• Being familiar with safety equipment & protocols and ensuring both are properly supported at each company location

Performs resort inspections for safety compliance, and clean and positive workspaces for maintenance and housekeeping teams.
RHEA- support front office as needed with check ins and collecting dues or fees.
RHEA- ensure all maintenance work orders are placed in RHEA and managed in RHEA.

Expected Conduct

• Utilizes professional language at all times.
• Consistently models professional behavior.
• Remains calm during stressful and hectic periods.
• Self manages time and appropriate commitment to meeting goals.
• Plans accordingly for job duties to be fulfilled when absent or taking leave.
• Always presents a positive attitude with respect to the Company and co-workers.
• Always represents the Company, especially when in the presence of team, vendors, and guests.
• Stays compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
• Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environment.

Qualities & Characteristics

• Advanced maintenance facilities and technical knowledge.
• Strong customer service orientation and skills.
• Highly organized.
• Excellent time management and multi-tasking skills.
• Exceptional teamwork.
• Clear, concise communications skills (verbal and written).

Physical Demands

• Visually inspects tools, equipment, or machines (e.g., to identify defects).
• Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 75 pounds without assistance.
• Grasps, turns, manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enters and locates work-related information using computers and/or point of sale systems.
• Moves over sloping, uneven, or slippery surfaces.

PREFERRED QUALIFICATIONS

Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.

• High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
• One Year of Work-Related Experience and Minimum of One year of supervisory experience.
• Technical Trade or Vocational School Degree.
• OSHA Certification preferred.

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric