Partner Success Manager Jobs in Maine

INTRODUCTION

Looking for a knowledgeable, live-in hospitality leader to join our management team at the Mountainview Resort in Jackman, Maine!

This opportunity includes the requirement of living onsite, with residency subject to lease terms. Those relocating to the area are preferred.

Work Type: Full-time, salaried position.
Work Hours: Monday-Friday.
This position requires on-call availability.
HOA Board and timeshares experience preferred.
Robust benefits package available.

Position Summary:

Functions as the primary strategic business leader with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, and revenue generation and delivering a return on investment. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit, and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position ensures all operations are leveraged and initiates independent and proactive project completion. Ensures the objectives and goals of company and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents brand values in all leadership actions.

Key Duties/Accountabilities:

• Business Strategy Development

• Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with brand business strategies; translates global strategic plan into one that can be executed on property.

• Business Strategy Execution

• Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

• Talent Management and Organizational Capability

• Creates a cohesive and high-performance team by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

• Customer and Public Relations Management

• Interacts with guests and owners on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by partnering with business development Vice President developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; ensures that products, services, and events attain the appropriate publicity (“PR buzz”).

• Company/Brand Policy, Procedures, and Standards Compliance

• Ensures property compliance with legal, safety, operations, labor, and company brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.

• General Property Operations

• Responsible for and Knowledge of the operating principles and practices of all brand/property-specific functions to support successful operations of the overall property operation (e.g., Front Office Management, Basic Accounting, Housekeeping, Engineering/Maintenance, Human Resources, Legal/Contracting). This includes but is not limited to: Inspects the resort and grounds for cleanliness and all safety issues; Assist with maintenance tasks where experienced with the exception of any electrical or plumbing tasks; Assists with maintaining the outside grounds, i.e. leaf blowing and snow removal; Follows all aspects of the lease agreement.
• Travel may be required up to 25% of the time.

Qualities & Characteristics:

• Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others.
• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Brand Engagement: Knowledge of brand strategies, business plans, brand positioning, customer psychographics; shares value system and can personally relate with target guest profile.
• General Property Operations - Knowledge of the operating principles and practices of all brand/property-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Business Acumen - Understanding and utilizing business information (to manage everyday operations and generate innovative solutions to approach business and administrative challenges).
• Applied Business Knowledge - Evaluates market conditions, organizational objectives, and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
• Management of Capital Resources - Determines the appropriate allocation of money used to accomplish work goals and submits expenses according to guidelines; appropriately utilizes and maintains equipment, facilities, and materials needed to perform work activities.
• Administration and Management - Understands and applies the business and management information involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Revenue Management - Knowledge of total property revenue management concepts, processes, and strategies (including trends, account management, pricing, and inventory management).

PREFERRED QUALIFICATIONS:

Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.

• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, marketing, finance and accounting, or related professional area.
• HOA boards and timeshares experience preferred.

Company Culture:

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric