Senior Level Patient Representative Jobs
Senior level patient representative jobs place experienced professionals in charge of patient advocacy programs, cross-functional escalations, and the teams or workflows that deliver consistent service outcomes. Hiring is concentrated in Biotechnology & Pharmaceuticals, Healthcare & Medical Services, and Science & Research, with a mix of on-site, remote, and hybrid openings at employers like Revolution Medicines, UCB, and AbbVie hiring at this level now.
Find JobsOverview
Showing 5 of 91+ Senior Level Patient Representative jobs
INTRODUCTION
1.0 FTE Full time Day - 08 Hour R2657924 Onsite 107085012 Oncology Multi Spec CC EHC Allied Health EMERYVILLE, 5800 Hollis St, California
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
A Brief Overview
As the top-tiered level in the Patient Care Coordinator (PCC) ladder, a PCC IV has mastered PCC III responsibilities and is recognized as a subject matter expert and role model in our healthcare delivery process. The PCC IV should strive for excellence, fostering a culture of continuous improvement and serving as a mentor and example to other PCC team members.
What you will do
Their responsibilities include, but are not limited to:
- Medical Transcription and Documentation: Capture provider-directed patient history, including present illness (HPI), past medical history (PMH), family and/or social history, and physical examination (PE). Document pertinent positives and negatives accurately.
- Medical Records Coordination: Assist providers by gathering and reviewing relevant information from nurses' notes, EMS reports, referral notes from other healthcare facilities, and prior hospital records such as admission notes, discharge summaries, and operative/procedure notes.
- Test Results Recording: Document procedures and results of laboratory tests and radiographic images efficiently and accurately.
- Patient Flow Management: Collaborate with the care team to ensure efficient patient flow, including patient transport coordination, exam room allocations, and emergency responses.
- Team Mentorship: Serve as a mentor to new PCC staff and support and guide all team members.
- Additional Duties: Fulfill higher-functioning duties as defined by the department.
- Workforce Health and wellness: Collaborate with inter-entity leaders to maintain and enhance an effective transitional return to work (TRTW) infrastructure, including a matching system for healthcare personnel in the TRTW program and departments with operational needs.
- Ambulatory Multispecialty: Auditing PCC charts
- Allergy Asthma Immunodeficiency Clinic: N/A
- Anesthesia: Authority to alter providers Schedule (must be signed off by SL Exec Dir to be qualified for level IV)
- Gynecology: Collaborate and attend gyn division meetings to report out about PCC challenges, improvements etc.
EDUCATION QUALIFICATIONS
- High School Diploma or GED equivalent AND Medical Assistant Certification through a certifying organization approved by the Medical Board of California.
- All current SHC Patient Care Coordinators IVs as of 9/29/2024 must obtain CMA by 12/31/2025.
- In-lieu of CMA, an Athletic Trainer certificate is acceptable.
- In-lieu of CMA, a LVN (Licensed Vocational Nurse) license is acceptable.
EXPERIENCE QUALIFICATIONS
- At least six years of overall experience (Including external experience).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
- Knowledge of and ability to use and apply medical terminology in performing his/her duties.
- Knowledge of coding and billing regulations.
- Knowledge of computer systems and software used in functional area.
- Ability to speak and write effectively at a level appropriate for the job.
- Ability to solve problems and identify solutions.
- Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
- Ability to work independently as well as an integral part of the patient care team.
- Ability to follow instructions and standard operating procedures.
- Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
- Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports).
- Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
- Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
LICENSES AND CERTIFICATIONS
- American Heart Association Basic Life Support (BLS) certification
- CMA - Certified Or Registered Medical Assistant required
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
LI-BS1
Equal Opportunity Employer
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
COMPENSATION
- Base Pay Scale: Generally starting at $38.15 - $42.96 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
INTRODUCTION
1.0 FTE Full time Day - 08 Hour R2657924 Onsite 107085012 Oncology Multi Spec CC EHC Allied Health EMERYVILLE, 5800 Hollis St, California
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
A Brief Overview
As the top-tiered level in the Patient Care Coordinator (PCC) ladder, a PCC IV has mastered PCC III responsibilities and is recognized as a subject matter expert and role model in our healthcare delivery process. The PCC IV should strive for excellence, fostering a culture of continuous improvement and serving as a mentor and example to other PCC team members.
What you will do
Their responsibilities include, but are not limited to:
- Medical Transcription and Documentation: Capture provider-directed patient history, including present illness (HPI), past medical history (PMH), family and/or social history, and physical examination (PE). Document pertinent positives and negatives accurately.
- Medical Records Coordination: Assist providers by gathering and reviewing relevant information from nurses' notes, EMS reports, referral notes from other healthcare facilities, and prior hospital records such as admission notes, discharge summaries, and operative/procedure notes.
- Test Results Recording: Document procedures and results of laboratory tests and radiographic images efficiently and accurately.
- Patient Flow Management: Collaborate with the care team to ensure efficient patient flow, including patient transport coordination, exam room allocations, and emergency responses.
- Team Mentorship: Serve as a mentor to new PCC staff and support and guide all team members.
- Additional Duties: Fulfill higher-functioning duties as defined by the department.
- Workforce Health and wellness: Collaborate with inter-entity leaders to maintain and enhance an effective transitional return to work (TRTW) infrastructure, including a matching system for healthcare personnel in the TRTW program and departments with operational needs.
- Ambulatory Multispecialty: Auditing PCC charts
- Allergy Asthma Immunodeficiency Clinic: N/A
- Anesthesia: Authority to alter providers Schedule (must be signed off by SL Exec Dir to be qualified for level IV)
- Gynecology: Collaborate and attend gyn division meetings to report out about PCC challenges, improvements etc.
EDUCATION QUALIFICATIONS
- High School Diploma or GED equivalent AND Medical Assistant Certification through a certifying organization approved by the Medical Board of California.
- All current SHC Patient Care Coordinators IVs as of 9/29/2024 must obtain CMA by 12/31/2025.
- In-lieu of CMA, an Athletic Trainer certificate is acceptable.
- In-lieu of CMA, a LVN (Licensed Vocational Nurse) license is acceptable.
EXPERIENCE QUALIFICATIONS
- At least six years of overall experience (Including external experience).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
- Knowledge of and ability to use and apply medical terminology in performing his/her duties.
- Knowledge of coding and billing regulations.
- Knowledge of computer systems and software used in functional area.
- Ability to speak and write effectively at a level appropriate for the job.
- Ability to solve problems and identify solutions.
- Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
- Ability to work independently as well as an integral part of the patient care team.
- Ability to follow instructions and standard operating procedures.
- Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
- Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports).
- Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
- Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
LICENSES AND CERTIFICATIONS
- American Heart Association Basic Life Support (BLS) certification
- CMA - Certified Or Registered Medical Assistant required
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
LI-BS1
Equal Opportunity Employer
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
COMPENSATION
- Base Pay Scale: Generally starting at $38.15 - $42.96 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
See All 91 Senior Level Patient Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsSenior Level Patient Representative Job Market
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals44
- Healthcare & Medical Services34
- Science & Research6
- Medical Devices3
- Consulting & Professional Services3
Senior Level Patient Representative Jobs: Frequently Asked Questions
How do I get a senior level patient representative job?
Employers at this level look for candidates who have independently managed complex patient cases, trained or mentored other representatives, and contributed to policy or process improvements. Demonstrating ownership over outcomes rather than task completion sets strong candidates apart. Highlighting experience with escalation management, cross-department coordination, and measurable service improvements will give you an edge over other applicants.
Which companies hire senior level patient representatives?
Companies hiring senior level patient representatives right now include Revolution Medicines, UCB, and AbbVie, based on current listings on Migrate Mate as of July 2026. Hiring at this level comes primarily from large health systems, integrated care networks, and specialty practices that need experienced professionals to lead patient relations functions.
Are there remote senior level patient representative jobs?
Yes, though availability varies by employer and setting. About 38% of senior level patient representative openings are remote or hybrid as of July 2026, with many remote roles focused on telephone or digital patient communications. On-site positions remain common in clinical environments where direct patient interaction is part of the role.
What makes a patient representative role senior level?
Senior level patient representative roles involve ownership of complex or escalated patient concerns, responsibility for setting team standards, and accountability for program-wide outcomes rather than individual cases. They typically require mentoring junior staff, collaborating with clinical or administrative leadership, and contributing to policy development or quality improvement initiatives that affect the broader patient experience.
Which industries hire the most senior level patient representatives?
Senior Level patient representative roles concentrate in Biotechnology & Pharmaceuticals, Healthcare & Medical Services, and Science & Research, based on current listings on Migrate Mate as of July 2026. These sectors drive hiring at this level because of their scale, regulatory complexity, and ongoing pressure to improve patient satisfaction and retention across large or multi-site operations.