Patient Service Coordinator Jobs in Illinois

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pediatric Neurology Research

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Pay Range: $23.12 - $32.66 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

SUMMARY

The Clinical Research Coordinator I (CRC I) supports the conduct of clinical research studies across a range of disciplines. Receives direction from principal investigator, supervisor, or other staff involved in research protocol(s). Responsibilities include participant recruitment and interaction, study data collection and entry, maintenance of study and regulatory documentation, sponsor communication, and adherence to study protocols and policies. The CRC I executes defined study tasks with guidance, ensuring operational compliance, accurate data entry, and participant safety. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

REQUIRED JOB QUALIFICATIONS:

Education:

• Bachelor’s degree

Experience:

• 0-2 years of experience in a research study or other relevant experience

OR

Experience (in lieu of a degree)

• Two (2) years’ total experience, where 1 year is supporting or coordinating research studies

Knowledge, Skills, & Abilities:

• Time Management – Ability to meet deadlines and manage assigned study tasks.
• Problem-Solving – Ability to troubleshoot routine field issues and use discretion to escalate appropriately when unplanned events arise.
• Attention to Detail – Strong attention to accuracy in data collection and documentation.
• Participant Relations – Ability to build rapport, navigate sensitive topics, and maintain participant confidentiality.
• Communication Skills – Effective verbal and written communication skills with participants and internal study teams.
• Team Collaboration – Ability to collaborate within multi-disciplinary team settings and follow established workflows.
• Flexibility – Availability to work evenings, overnight shifts, or weekends if required by study protocols.
• Travel Readiness – Availability for local travel as necessary.
• Other duties as assigned.

PREFERRED JOB QUALIFICATIONS:

Experience:

• Two (2) or more years prior experience in clinical research or related field

Responsibilities:

1. Recruits, consents, screens, schedules, tracks and provides study updates to study participants throughout the conduct of the study.
2. Collects and enters data into study case report forms and/or electronic data capture system and responds to queries in a timely manner.
3. Assists in preparing simple data summaries, reports, or charts to support study documentation and reporting requirements.
4. Maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
5. Verifies data against 100% of source documentation for accuracy before entry into case report forms and electronic data capture systems to ensure timeliness and audit readiness.
6. May collect, process and ship potentially biohazardous specimens.
7. Administers structured tests and questionnaires according to research study protocols. May utilize study-related technology and equipment as part of assessment procedures.
8. Provide ongoing study status updates and responds to questions from PI, Administrator, department stakeholders, Sponsor and Compliance throughout the conduct of the study.
9. Maintains study flow by communicating promptly with study participants and coordinating with study team members as directed.
10. Participate in auditing and monitoring visits. Gather and communicate unanticipated problems (protocol deviations, adverse events, and serious adverse events).
11. Work with PI(s), sponsor, compliance, clinical staff and/or manager to identify and improve routine processes as it relates to the conduct of the research study.
12. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.