Patient Service Coordinator Jobs
Patient Service Coordinator jobs are open across hospitals, outpatient clinics, specialty practices, and health systems, at every level from entry-level to senior and lead, with specializations in scheduling, referral coordination, and insurance verification. See the openings below and apply to the ones that match your experience.
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Showing 5 of 128+ Patient Service Coordinator jobs
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under direction, receives incoming phone calls and online requests from both patients and referring providers interested in accessing care. Verifies patient information and utilizes decision trees and other guidelines to schedule patient visits and coordinate care. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. This is a telephone/computer-based position; there is limited to no face-to-face interaction with patients or other customers.
Does this position require Patient Care? No
Essential Functions
- Functions as the front line of the organization to coordinate registration and initiate scheduling for new patient appointments.
- Verifies and updates patient demographic, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of scheduling of an appointment.
- Answers telephone, takes accurate and detailed messages using professional and courteous customer service techniques.
- Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
- Maintains confidentiality and privacy consistent with HIPAA guidelines.
- Completely and accurately transcribes call, referral and scheduling information
- Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
Qualifications
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
customer service work experience, specifically in a contact/call center environment 0-1 year required experience in a medical office or health care setting, with Epic experience 0-1 year preferred
Knowledge, Skills and Abilities
- Excellent customer service skills.
- Knowledge of basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality.
- Strong communication, interpersonal and team skills.
- Ability to exercise judgment in dealing with sensitive, confidential information.
- Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
- Ability to handle a high volume of calls and work in a fast-paced environment.
- Requires ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available.
- Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
Grade
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under direction, receives incoming phone calls and online requests from both patients and referring providers interested in accessing care. Verifies patient information and utilizes decision trees and other guidelines to schedule patient visits and coordinate care. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. This is a telephone/computer-based position; there is limited to no face-to-face interaction with patients or other customers.
Does this position require Patient Care? No
Essential Functions
- Functions as the front line of the organization to coordinate registration and initiate scheduling for new patient appointments.
- Verifies and updates patient demographic, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of scheduling of an appointment.
- Answers telephone, takes accurate and detailed messages using professional and courteous customer service techniques.
- Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
- Maintains confidentiality and privacy consistent with HIPAA guidelines.
- Completely and accurately transcribes call, referral and scheduling information
- Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
Qualifications
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
customer service work experience, specifically in a contact/call center environment 0-1 year required experience in a medical office or health care setting, with Epic experience 0-1 year preferred
Knowledge, Skills and Abilities
- Excellent customer service skills.
- Knowledge of basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality.
- Strong communication, interpersonal and team skills.
- Ability to exercise judgment in dealing with sensitive, confidential information.
- Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
- Ability to handle a high volume of calls and work in a fast-paced environment.
- Requires ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available.
- Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
Grade
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Patient Service Coordinator Jobs by Experience Level
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Find JobsPatient Service Coordinator Job Market
Who's Hiring
- Hartford HealthCare24
- MedStar Health11
- Johns Hopkins University7
- UPMC6
- National Spine and Pain Centers5
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in patient service coordinator jobs.
- Experience with electronic health record systems such as Epic, Cerner, or Athenahealth
- Strong patient-facing communication and customer service skills in a healthcare setting
- Knowledge of insurance verification, prior authorization, and benefits eligibility processes
- High school diploma or equivalent, with preference for medical administrative coursework or certification
- Proficiency in scheduling software and multi-line phone systems in a clinical environment
- Ability to maintain accurate patient records and comply with HIPAA privacy requirements
Tips for Your Patient Service Coordinator Job Search
Tailor your resume to the front desk
Patient service coordinator postings screen for EHR systems by name, so list every platform you've used, whether Epic, Cerner, or Athenahealth. Generic phrases like 'medical software' get skipped by applicant tracking systems before a human ever reads your resume.
Highlight insurance verification experience clearly
Employers weigh prior authorization and benefits verification heavily for this role. If you've handled those tasks, put them in your bullet points with the payer types you worked with, not just a vague reference to 'insurance experience.'
Apply early to roles that fit
Migrate Mate lists patient service coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by care setting not just title
A patient service coordinator role at a multispecialty clinic runs differently than one at a behavioral health practice or a surgical center. Filter your search by care setting so your cover letter can speak directly to that environment's scheduling and intake demands.
Prepare concrete answers about high-volume situations
Interviewers for this role consistently ask how you manage a packed appointment queue or an upset patient at check-in. Prepare two or three specific examples from past work that show your process, not just that you stayed calm.
Follow up on applications within five business days
Healthcare front-office roles fill fast because teams are short-staffed. A brief, professional follow-up email to the hiring coordinator after applying keeps your name visible and signals the communication skills the job requires every single day.
Patient Service Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most patient service coordinators?
Hartford HealthCare, MedStar Health, and Johns Hopkins University are hiring the most patient service coordinators right now, with openings concentrated in Connecticut, Maryland, and Virginia, based on current listings on Migrate Mate as of September 2026. Large health systems and multispecialty outpatient groups tend to post the highest volume of openings consistently.
How many patient service coordinator jobs are remote?
About 3% of patient service coordinator openings are fully remote or hybrid as of September 2026, with remote roles most common in telehealth platforms, insurance navigation, and centralized scheduling centers rather than in-clinic front-desk positions, which continue to require an on-site presence.
How do you become a patient service coordinator?
Most patient service coordinators start with a high school diploma and gain experience in a customer-facing or administrative role, then move into a medical office setting. Completing a medical administrative assistant certificate program strengthens your candidacy. From there, learning an EHR system on the job and building familiarity with insurance verification processes positions you for full patient service coordinator responsibilities.
Can you get hired as a patient service coordinator with no experience?
Yes, many entry-level patient service coordinator roles accept candidates with strong customer service backgrounds even without direct healthcare experience. Retail, hospitality, or call center work translates well if you can show you've handled high volumes of people, managed competing requests, and communicated clearly under pressure. A medical administrative certificate helps close the gap and signals commitment to the field.
What does the patient service coordinator interview process look like?
Most hiring teams run one or two rounds, starting with a phone screen focused on availability, EHR familiarity, and experience handling patients or customers. An in-person or video interview follows, where you can expect scenario questions about scheduling conflicts, difficult patients, or insurance issues. Some practices ask you to do a brief role-play or a short data-entry exercise to assess accuracy and speed.
Where can I find and apply to patient service coordinator jobs?
You can find and apply to patient service coordinator jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your experience and care setting preference, then apply directly to each listing that fits.
See All 128+ Patient Service Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
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