Patient Services Manager Jobs
Patient Services Manager jobs are open across hospitals, outpatient clinics, long-term care, and health systems, at every level from coordinator to senior and director, with specializations in patient access, care coordination, and patient experience. Find a role that fits from the openings below and apply directly.
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The Patient Services Scheduler (PSS) is responsible for providing clerical and administrative support necessary to assure delivery of clinical care for the patient and staff schedules and planning for an interdisciplinary team. Provides in-house planning and scheduling support for home visiting staff to ensure patient visits are covered in accordance with agency standards and plans of care. Coordinates and provides excellent customer service for patients and visiting staff. Provides clinical support to Professional Home Visiting (PHV) staff and patients.
Schedule: Monday - Friday, Days 8am to 430pm
Qualifications
Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience:
- Education
- High School diploma or equivalent required.
- Experience
- Minimum of two years of experience in a community health agency or medical setting preferred
Responsibilities
Qualified individuals must be capable of performing the following essential duties and responsibilities, with or without reasonable accommodations:
- Works closely with visiting staff to plan and schedule patient visits effectively and efficiently.
- Plans and schedules ongoing visits and new admissions based on patient needs/preferences and staff availability.
- Utilizes appropriate level staff for each visit taking into account patient needs, geographical location to minimize staff travel and maintaining patient/staff continuity as much as possible.
- Plans and schedules any visits on the uncovered list.
- Proactively works throughout the day to cover/plan for unexpected same day visits, next day or off-shift visits, assuring that patient needs are met. Uses visit trending to anticipate needs and schedules accordingly.
- Generates service orders at least twice daily.
- Actively maintains assigned team scheduling within electronic medical record.
- Corrects/adjusts white boards with staff and CTM to accurately reflect staff’s expected work schedule/availability.
- Completes weekend and off-shift planning as assigned. Minimizes carry-over visits to evenings or weekends whenever possible.
- Provides internal/external customer support, resolving all team based non-clinical customer issues as able.
- Provides clerical support to team in printing/faxing/scanning patient information. Monitors and prints all relevant reports used for visit scheduling purposes.
- Demonstrates ICARE values and behaviors. Promotes positive, supportive, respectful communication to all patients, families, referral sources, physicians, and URMHC staff.
- Maintains patient and staff privacy and confidentiality at all times according to established policy and procedures.
- Utilizes resources, supplies and time efficiently in order to contain costs and increase work process efficiencies. Pursues efforts to reduce/eliminate avoidable costs and errors.
- Prompt notification of scheduling changes to patients and/or PHV staff.
- Manages requests, inquiries and concerns in an expedient and respectful fashion. Handles incoming patient/ family/MD/vendor telephone calls per team/agency protocol.
- Assists PHV staff throughout the day/assigned work hours with non-scheduling tasks.
- Reviews daily SOC/ROC notes and orders for accuracy.
- Reviews any uncovered clinical visits/SOCs/ROCs by 11 am and determines if visit can be rescheduled to evenings/next day or weekends if appropriate. Notifies MD and documents plan in patient record.
- Completes process for hospitalized patients including discharge orders.
- Monitors staffs’ caseloads and collaborates with CTM to support excellent patient care and service and staff satisfaction.
- Reviews follow-up notes and resolves all needed follow-up actions.Completes status calls on high risk patients per team protocol.
- Responsible for the Key Performance Indicators (KPI’s) established by their manager.
- Other duties as assigned.
- Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Knowledge, Skill, & Ability Requirements
- Knowledge of medical terminology.
- Excellent customer service skills.
- Strong interpersonal skills and ability to promote positive work environment.
- Ability to work in high volume atmosphere.
- Good organizational, communication and problem-solving skills.
- Excellent communication skills (written and verbal).
- Strong team player with a positive attitude.
- Ability to multitask and effectively prioritize.
- Ability to identify and implement process improvements.
- High self-initiative to problem solve and effective judgment on when to escalate issues.
Technical & Systems/Equipment Proficiencies
- Word processing and basic computer skills.
- Basic computer aptitude and phone handling skills with willingness to learn new technology.
- Ability to learn and possess advanced knowledge and usage of EMR scheduling features and functions required to perform job responsibilities preferred.
Hourly Range: $16.63 - $30.69
#URM2
The Patient Services Scheduler (PSS) is responsible for providing clerical and administrative support necessary to assure delivery of clinical care for the patient and staff schedules and planning for an interdisciplinary team. Provides in-house planning and scheduling support for home visiting staff to ensure patient visits are covered in accordance with agency standards and plans of care. Coordinates and provides excellent customer service for patients and visiting staff. Provides clinical support to Professional Home Visiting (PHV) staff and patients.
Schedule: Monday - Friday, Days 8am to 430pm
Qualifications
Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience:
- Education
- High School diploma or equivalent required.
- Experience
- Minimum of two years of experience in a community health agency or medical setting preferred
Responsibilities
Qualified individuals must be capable of performing the following essential duties and responsibilities, with or without reasonable accommodations:
- Works closely with visiting staff to plan and schedule patient visits effectively and efficiently.
- Plans and schedules ongoing visits and new admissions based on patient needs/preferences and staff availability.
- Utilizes appropriate level staff for each visit taking into account patient needs, geographical location to minimize staff travel and maintaining patient/staff continuity as much as possible.
- Plans and schedules any visits on the uncovered list.
- Proactively works throughout the day to cover/plan for unexpected same day visits, next day or off-shift visits, assuring that patient needs are met. Uses visit trending to anticipate needs and schedules accordingly.
- Generates service orders at least twice daily.
- Actively maintains assigned team scheduling within electronic medical record.
- Corrects/adjusts white boards with staff and CTM to accurately reflect staff’s expected work schedule/availability.
- Completes weekend and off-shift planning as assigned. Minimizes carry-over visits to evenings or weekends whenever possible.
- Provides internal/external customer support, resolving all team based non-clinical customer issues as able.
- Provides clerical support to team in printing/faxing/scanning patient information. Monitors and prints all relevant reports used for visit scheduling purposes.
- Demonstrates ICARE values and behaviors. Promotes positive, supportive, respectful communication to all patients, families, referral sources, physicians, and URMHC staff.
- Maintains patient and staff privacy and confidentiality at all times according to established policy and procedures.
- Utilizes resources, supplies and time efficiently in order to contain costs and increase work process efficiencies. Pursues efforts to reduce/eliminate avoidable costs and errors.
- Prompt notification of scheduling changes to patients and/or PHV staff.
- Manages requests, inquiries and concerns in an expedient and respectful fashion. Handles incoming patient/ family/MD/vendor telephone calls per team/agency protocol.
- Assists PHV staff throughout the day/assigned work hours with non-scheduling tasks.
- Reviews daily SOC/ROC notes and orders for accuracy.
- Reviews any uncovered clinical visits/SOCs/ROCs by 11 am and determines if visit can be rescheduled to evenings/next day or weekends if appropriate. Notifies MD and documents plan in patient record.
- Completes process for hospitalized patients including discharge orders.
- Monitors staffs’ caseloads and collaborates with CTM to support excellent patient care and service and staff satisfaction.
- Reviews follow-up notes and resolves all needed follow-up actions.Completes status calls on high risk patients per team protocol.
- Responsible for the Key Performance Indicators (KPI’s) established by their manager.
- Other duties as assigned.
- Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Knowledge, Skill, & Ability Requirements
- Knowledge of medical terminology.
- Excellent customer service skills.
- Strong interpersonal skills and ability to promote positive work environment.
- Ability to work in high volume atmosphere.
- Good organizational, communication and problem-solving skills.
- Excellent communication skills (written and verbal).
- Strong team player with a positive attitude.
- Ability to multitask and effectively prioritize.
- Ability to identify and implement process improvements.
- High self-initiative to problem solve and effective judgment on when to escalate issues.
Technical & Systems/Equipment Proficiencies
- Word processing and basic computer skills.
- Basic computer aptitude and phone handling skills with willingness to learn new technology.
- Ability to learn and possess advanced knowledge and usage of EMR scheduling features and functions required to perform job responsibilities preferred.
Hourly Range: $16.63 - $30.69
#URM2
Patient Services Manager Jobs by Experience Level
Top Cities Hiring Patient Services Managers
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Find Patient Services Manager JobsPatient Services Manager Job Market
Who's Hiring
- Sutter Health38
- Morrison Healthcare30M
- PathGroup26
- UPMC17
- Banner Health16
Top Industries Hiring
- Healthcare & Medical Services93
- Biotechnology & Pharmaceuticals7
- Food & Beverage5
- Education3
- Technology & Software3
What Employers Look For
The qualifications that appear most often in patient services manager jobs.
- Bachelor's degree in healthcare administration, business, or a related field
- Two or more years of supervisory experience in a healthcare or clinical setting
- Proficiency with electronic health record systems such as Epic or Cerner
- Demonstrated knowledge of patient access, registration, and scheduling workflows
- Strong communication and conflict resolution skills for handling patient concerns
- Familiarity with HIPAA compliance, billing processes, and quality improvement initiatives
Tips for Your Patient Services Manager Job Search
Quantify patient satisfaction outcomes on your resume
Hiring managers in this role look for concrete proof you moved the needle. Pull scores from HCAHPS surveys, patient complaint resolution rates, or wait time reductions you owned. Numbers tied to real initiatives outperform vague responsibility lists every time.
Apply early to roles that fit
Migrate Mate lists patient services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor applications to the care setting
A patient services manager role in an ambulatory surgery center differs significantly from one in an inpatient psychiatric unit. Read each posting for setting-specific language like 'high-volume ED,' 'outpatient access,' or 'value-based care,' and mirror that phrasing in your cover letter.
Highlight cross-functional collaboration experience
Patient services managers routinely coordinate between clinical staff, billing, scheduling, and administration. Call out specific teams you've partnered with and what those partnerships produced, whether that's reduced denials, faster discharge planning, or improved referral workflows.
Prepare scenario answers about difficult patient interactions
Interview panels almost always ask how you've handled escalated complaints or emotionally charged situations. Prepare two or three specific examples using the STAR format, focusing on your de-escalation approach and the policy or process change that followed.
Negotiate using operational impact, not title alone
When discussing offers, anchor your case in the scope of responsibility: team size, patient volume, budget oversight, or accreditation duties you'd carry. Concrete operational context strengthens your position far more than years of experience cited in isolation.
Patient Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most patient services managers?
The companies hiring the most patient services managers right now include Sutter Health, Morrison Healthcare, and PathGroup, with the largest share of openings in California, Texas, and Pennsylvania, based on current listings on Migrate Mate as of August 2026. Health systems and large multisite outpatient groups tend to post the highest volume of openings.
How many patient services manager jobs are remote?
About 17% of patient services manager openings are fully remote or hybrid as of August 2026, with most in-person roles tied to clinical sites that require direct staff supervision. Sub-areas such as patient access management, telehealth coordination, and patient relations administration are most likely to offer remote or hybrid arrangements.
How do you become a patient services manager?
Most patient services managers start in frontline healthcare roles such as patient registration, scheduling, or medical reception to build operational familiarity. From there, moving into a team lead or supervisor position is the most common path. A bachelor's degree in healthcare administration or a related field strengthens your candidacy, and earning a certification such as the Certified Healthcare Access Manager credential signals readiness for management-level responsibility.
Can you get hired as a patient services manager with little experience?
Some employers will consider candidates with limited direct management experience if they have a strong background in patient-facing healthcare roles and can demonstrate leadership in practice, such as training new staff, handling escalations, or leading process improvement projects. Smaller outpatient practices and federally qualified health centers often offer more flexibility on experience requirements than large academic medical centers.
What does the patient services manager interview process look like?
The process typically starts with a phone screen from HR focused on your background and role fit. A panel interview with clinical operations leaders, HR, and sometimes frontline staff follows, covering behavioral questions about conflict resolution, team management, and patient satisfaction. Some employers add a written scenario or case exercise before extending an offer, particularly for roles overseeing large teams or multiple departments.
Where can I find and apply to patient services manager jobs?
You can find and apply to patient services manager jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that fit your experience and the care setting you want to work in, then apply directly to each listing.
See All 917+ Patient Services Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Patient Services Manager Jobs