Mid Level Patient Services Manager Jobs
Mid level patient services manager jobs go to professionals ready to own patient-facing operations, coordinate across clinical teams, and resolve escalated issues without constant oversight. Roles are concentrated in Healthcare & Medical Services, Non-Profit & Social Services, and Retail, with a mix of on-site and remote opportunities, and employers like McLaren Health Care, Banner Health, and Inova Health hiring at this level now.
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Showing 4 of 40+ Mid Level Patient Services Manager jobs
Essential Functions and Responsibilities:
- Maintains operational responsibility for nursing and health care services on the unit.
- Promotes positive customer relations with physicians, patients, families, visitors and employees. Follows up on complaints and provides feedback. Monitors level of patient, staff and physician satisfaction.
- Promotes collaboration regarding patient care issues with various staff levels and disciplines.
- In collaboration with other members of the leadership team and the Education Staff, ensure staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
- Plans unit conferences, educational endeavors, and in-service meetings for staff.
- Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented.
- Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.
- Assures appropriate delegation and supervision of patient care.
- Assists with implementation, maintenance and monitoring of capital needs and operating budgets for patient care services area.
- Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.
- Responsible for analyzing, monitoring, and implementing appropriate customer service techniques on assigned unit.
- Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.
- Maintains regulatory readiness.
- Performs other duties as required or requested.
Qualifications:
Required:
- Bachelor’s degree in nursing with a minimum of 3 years nursing-related experience
OR associate’s degree with 5 years of nursing-related experience
- Licensed as a Registered Nurse to practice nursing in Michigan
- BLS Certification
Preferred:
- Master’s degree in a related program
- A minimum of 2 years’ leadership experience
- ACLS Certification
- Schedule: Full-time
- Requisition ID: 26004828
- Daily Work Times: Variable
- Hours Per Pay Period: 80
- On Call: No
- Weekends: No
About Us
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
Essential Functions and Responsibilities:
- Maintains operational responsibility for nursing and health care services on the unit.
- Promotes positive customer relations with physicians, patients, families, visitors and employees. Follows up on complaints and provides feedback. Monitors level of patient, staff and physician satisfaction.
- Promotes collaboration regarding patient care issues with various staff levels and disciplines.
- In collaboration with other members of the leadership team and the Education Staff, ensure staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
- Plans unit conferences, educational endeavors, and in-service meetings for staff.
- Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented.
- Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.
- Assures appropriate delegation and supervision of patient care.
- Assists with implementation, maintenance and monitoring of capital needs and operating budgets for patient care services area.
- Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.
- Responsible for analyzing, monitoring, and implementing appropriate customer service techniques on assigned unit.
- Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.
- Maintains regulatory readiness.
- Performs other duties as required or requested.
Qualifications:
Required:
- Bachelor’s degree in nursing with a minimum of 3 years nursing-related experience
OR associate’s degree with 5 years of nursing-related experience
- Licensed as a Registered Nurse to practice nursing in Michigan
- BLS Certification
Preferred:
- Master’s degree in a related program
- A minimum of 2 years’ leadership experience
- ACLS Certification
- Schedule: Full-time
- Requisition ID: 26004828
- Daily Work Times: Variable
- Hours Per Pay Period: 80
- On Call: No
- Weekends: No
About Us
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
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Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services32
- Non-Profit & Social Services2
- Retail1
- Education1
- Accounting & Auditing1
Mid Level Patient Services Manager Jobs: Frequently Asked Questions
How do I get a mid level patient services manager job?
Position your experience around ownership, not just task completion. Highlight times you managed a patient complaint process end to end, led a scheduling or access improvement initiative, or coordinated across departments without direction. Applications that show measurable outcomes, such as reduced wait times or improved satisfaction scores, stand out. Tailor your resume to the specific setting, whether clinic, hospital, or health system.
Which companies hire mid level patient services managers?
Companies hiring mid level patient services managers right now include McLaren Health Care, Banner Health, and Inova Health, based on current listings on Migrate Mate as of September 2026. Hiring at this level is driven by health systems, outpatient clinics, and multi-site medical groups that need experienced professionals who can manage patient access workflows with limited day-to-day supervision.
Are there remote mid level patient services manager jobs?
Yes, though availability varies by employer and setting. About 21% of mid level patient services manager openings are remote or hybrid as of September 2026, with fully remote roles more common in revenue cycle, patient access coordination, and telehealth-adjacent positions than in direct clinic or front-desk management roles.
How do I move up to a mid level patient services manager role?
The path from entry level to mid level is built through deepening ownership over time. Take on scheduling, intake, or complaint resolution processes rather than just executing them. Seek out cross-functional projects, document the outcomes you drove, and ask for responsibility over a workflow or small team. Certifications in healthcare operations or patient experience can help differentiate candidates who are ready to step up.
Which industries hire the most mid level patient services managers?
Mid Level patient services manager roles concentrate in Healthcare & Medical Services, Non-Profit & Social Services, and Retail, based on current listings on Migrate Mate as of September 2026. These sectors drive the most hiring because high patient volume, regulatory pressure on access and satisfaction, and complex coordination needs all require experienced managers who can operate with real autonomy.