Remote Patient Services Manager Jobs
Remote patient services manager jobs are open across the U.S. in healthcare, health tech, and insurance, at remote-first firms, distributed health systems, and telehealth companies hiring managers from entry level through senior leadership. Employers hiring remotely right now include Norton Healthcare, Slipstream IT, and TOC. Scan the live roles below and apply to whichever ones fit.
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Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valerisâ„¢ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
The Vice President (VP) of Patient Support Services provides executive leadership and operational oversight for all HUB programs and patient affordability programs delivered on behalf of biopharma clients. This individual will design and scale patient access and affordability solutions that drive superior outcomes, optimize reimbursement processes, and elevate the overall patient and provider experience.
As a senior leader within a third-party patient services and patient affordability organization, the VP will oversee multiple program teams spanning HUB, copay, and other patient affordability services supporting diverse therapeutic areas and clients, ensuring service delivery excellence, compliance, and innovation in every engagement.
This position can be REMOTE.
Key Responsibilities:
Strategic Leadership & Client Partnership
- Define and execute the strategic vision for operations including copay programs, patient affordability solutions, and patient support services across multiple biopharma partnerships.
- Serve as a senior strategic partner to clients, ensuring alignment between program design, brand strategy, and operational delivery.
- Identify new opportunities to expand and enhance service offerings, including technology integration, digital engagement, and patient insights.
- Collaborate with Business Development and Program Implementation teams to support new client onboarding, RFP responses, and program launches.
Operational Excellence
- Lead all aspects of HUB operations and patient affordability programs, including benefits verification, prior authorization, financial assistance, copay assistance, patient affordability program design and administration, patient onboarding, adherence programs, and nursing/clinical support (as applicable).
- Establish and monitor performance metrics, ensuring achievement of client SLAs, KPIs, and quality standards.
- Drive continuous improvement initiatives that increase efficiency, scalability, and patient satisfaction.
- Oversee the strategic design, implementation, and ongoing management of copay assistance and patient affordability programs, ensuring compliance with manufacturer program rules and applicable regulations.
- Partner with Technology and Analytics teams to leverage data insights for proactive decision-making and performance optimization.
Leadership & Team Development
- Lead a team of senior directors and program managers responsible for day-to-day HUB, copay, and patient affordability operations and client program execution.
- Build a strong leadership pipeline and culture of accountability, collaboration, and high performance.
- Oversee workforce planning, training, and talent development to ensure organizational readiness and capability to meet evolving client needs.
Compliance, Quality, & Risk Management
- Ensure all operations adhere to client-specific requirements, industry regulations, and company compliance policies (HIPAA, FDA, OIG, and manufacturer guidelines).
- Partner with the Quality and Compliance teams to maintain robust auditing, monitoring, and corrective action processes.
- Champion a culture of compliance and ethical behavior across all levels of the organization.
Financial & Operational Performance
- Manage operational budgets, staffing models, and resource allocation to ensure profitability and efficiency.
- Partner with Finance to forecast program costs, margins, and scalability opportunities.
- Support strategic pricing and contract renewal discussions through operational insight and performance data.
Other Responsibilities:
- Utilize Valeris’ values as the driving force behind the team’s success
- On time adherence to training deadlines for all corporate policies and procedures
- Ensure all SOPs are followed with consistency
- Perform additional tasks or projects as assigned
Qualifications:
- Bachelor’s degree in Healthcare Administration, Business, or related field required; MBA, MHA, or related advanced degree preferred.
- 10+ years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services.
- Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment.
- Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process.
- Demonstrated experience managing client relationships at the executive level.
- Strong leadership, financial acumen, and operational management skills.
- Commitment to service excellence, innovation, and compliance integrity.
Physical Demands & Work Environment
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Flexibility to travel up to 30% to account for QBRs, Client Meetings, or other onsite meetings as needed.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris?
We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Team members receive nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Physical Demands & Work Environment
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris?
We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valerisâ„¢ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
The Vice President (VP) of Patient Support Services provides executive leadership and operational oversight for all HUB programs and patient affordability programs delivered on behalf of biopharma clients. This individual will design and scale patient access and affordability solutions that drive superior outcomes, optimize reimbursement processes, and elevate the overall patient and provider experience.
As a senior leader within a third-party patient services and patient affordability organization, the VP will oversee multiple program teams spanning HUB, copay, and other patient affordability services supporting diverse therapeutic areas and clients, ensuring service delivery excellence, compliance, and innovation in every engagement.
This position can be REMOTE.
Key Responsibilities:
Strategic Leadership & Client Partnership
- Define and execute the strategic vision for operations including copay programs, patient affordability solutions, and patient support services across multiple biopharma partnerships.
- Serve as a senior strategic partner to clients, ensuring alignment between program design, brand strategy, and operational delivery.
- Identify new opportunities to expand and enhance service offerings, including technology integration, digital engagement, and patient insights.
- Collaborate with Business Development and Program Implementation teams to support new client onboarding, RFP responses, and program launches.
Operational Excellence
- Lead all aspects of HUB operations and patient affordability programs, including benefits verification, prior authorization, financial assistance, copay assistance, patient affordability program design and administration, patient onboarding, adherence programs, and nursing/clinical support (as applicable).
- Establish and monitor performance metrics, ensuring achievement of client SLAs, KPIs, and quality standards.
- Drive continuous improvement initiatives that increase efficiency, scalability, and patient satisfaction.
- Oversee the strategic design, implementation, and ongoing management of copay assistance and patient affordability programs, ensuring compliance with manufacturer program rules and applicable regulations.
- Partner with Technology and Analytics teams to leverage data insights for proactive decision-making and performance optimization.
Leadership & Team Development
- Lead a team of senior directors and program managers responsible for day-to-day HUB, copay, and patient affordability operations and client program execution.
- Build a strong leadership pipeline and culture of accountability, collaboration, and high performance.
- Oversee workforce planning, training, and talent development to ensure organizational readiness and capability to meet evolving client needs.
Compliance, Quality, & Risk Management
- Ensure all operations adhere to client-specific requirements, industry regulations, and company compliance policies (HIPAA, FDA, OIG, and manufacturer guidelines).
- Partner with the Quality and Compliance teams to maintain robust auditing, monitoring, and corrective action processes.
- Champion a culture of compliance and ethical behavior across all levels of the organization.
Financial & Operational Performance
- Manage operational budgets, staffing models, and resource allocation to ensure profitability and efficiency.
- Partner with Finance to forecast program costs, margins, and scalability opportunities.
- Support strategic pricing and contract renewal discussions through operational insight and performance data.
Other Responsibilities:
- Utilize Valeris’ values as the driving force behind the team’s success
- On time adherence to training deadlines for all corporate policies and procedures
- Ensure all SOPs are followed with consistency
- Perform additional tasks or projects as assigned
Qualifications:
- Bachelor’s degree in Healthcare Administration, Business, or related field required; MBA, MHA, or related advanced degree preferred.
- 10+ years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services.
- Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment.
- Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process.
- Demonstrated experience managing client relationships at the executive level.
- Strong leadership, financial acumen, and operational management skills.
- Commitment to service excellence, innovation, and compliance integrity.
Physical Demands & Work Environment
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Flexibility to travel up to 30% to account for QBRs, Client Meetings, or other onsite meetings as needed.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris?
We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Team members receive nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Physical Demands & Work Environment
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris?
We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
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Find JobsRemote Patient Services Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote patient services manager jobs.
- Bachelor's degree in healthcare administration, business, or a related field
- Two or more years of supervisory experience in a healthcare or clinical setting
- Proficiency with electronic health record systems such as Epic or Cerner
- Demonstrated knowledge of patient access, registration, and scheduling workflows
- Strong communication and conflict resolution skills for handling patient concerns
- Familiarity with HIPAA compliance, billing processes, and quality improvement initiatives
Tips for Your Remote Patient Services Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote patient services manager openings from across the U.S. in one place. Search the current roles, find the ones that match your background, and apply directly without chasing postings across multiple sites.
Show async communication skills concretely
Remote patient services manager roles depend on clear written handoffs, ticketing systems, and documentation. Name the platforms you've used, such as Zendesk, Salesforce Health Cloud, or similar tools, and describe how you kept distributed teams aligned without real-time meetings.
Highlight remote-relevant patient services results
Remote employers want evidence you can hit patient satisfaction, resolution time, or case management targets without in-person supervision. Quantify outcomes you owned directly, even if the original role was hybrid, and frame them around independent execution.
Prepare for scenario-based remote interviews
Remote hiring managers for patient services roles often test judgment through written scenarios or asynchronous video screens before live interviews. Practice answering patient escalation and team coordination questions in writing, because your written response style becomes part of the evaluation.
Remote Patient Services Manager Jobs: Frequently Asked Questions
How do I get a remote patient services manager job?
Target companies with distributed teams or fully remote operations, particularly in telehealth, health insurance, and digital health platforms, because those are the environments where patient services managers consistently work remotely. Remote employers screen for self-direction, clear written communication, and experience coordinating care or patient workflows without in-person oversight. Candidates who can show async collaboration skills and measurable results in patient satisfaction or service delivery stand out most.
Which companies hire remote patient services managers?
Employers currently hiring remote patient services managers include Norton Healthcare, Slipstream IT, and TOC, per current remote listings on Migrate Mate as of November 2026. Remote openings tend to concentrate at telehealth providers, managed care organizations, health insurance carriers, and digital health startups that run distributed operations.
Can you get a remote patient services manager job with no experience?
Yes, but remote entry-level roles in this field are competitive because employers expect you to manage patient interactions and workflows independently from day one without on-site support. Remote-first telehealth startups and smaller digital health companies are the most likely to hire emerging candidates. Showing familiarity with EHR platforms, strong written communication, and any customer-facing healthcare work, even internship or volunteer experience, helps close the gap.
Do you need a degree for remote patient services manager jobs?
Not always. Many remote employers care more about demonstrated experience coordinating patient services, handling escalations, and leading support teams than about a specific credential. A background in healthcare administration or a related field helps, and some employers do list a bachelor's degree as preferred, but candidates who can show concrete results in patient experience or service operations regularly get hired without one.
Which industries hire the most remote patient services managers?
The sectors hiring the most remote patient services managers are Technology & Software and Healthcare & Medical Services, based on current remote listings on Migrate Mate as of November 2026. These industries hire patient services managers remotely because their patient or member populations are geographically distributed and their service operations are built to run across time zones.
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