INTRODUCTION

Join Deloitte's Customer Strategy & Design practice to support healthcare clients in product strategy, design, and implementation. Our teams help health plans, providers, and pharmacy organizations shape and deliver digital experiences for their members, patients, and providers. In this client-facing consulting role, you will turn customer research, journey mapping, and service design into product requirements and experiences, partnering with client product teams and Deloitte engineering, data, and design teams. The role offers the opportunity to build your healthcare and consulting expertise, contribute to pursuits, and take on increasing ownership of client work.

Recruiting for this role ends on Feb 1, 2027

Work you'll do

As a Healthcare Product Strategy & Design Senior Consultant, you will support healthcare clients with product strategy, design, and implementation. Specifically, you will be responsible for:

• Conduct customer research, journey mapping, and service design to identify and address high-friction experiences across benefits, pharmacy, and navigation.
• Define product requirements and shape epics, user stories, and acceptance criteria, partnering with client product teams and Deloitte engineering, data, and design teams to bring experiences to life.
• Support product strategy and roadmap development for member, patient, and provider experiences, balancing experience outcomes with cost.
• Synthesize research and analysis into clear insights and recommendations for client stakeholders.
• Use AI tools to accelerate everyday work, such as research synthesis, drafting, and analysis, and help clients explore AI-enabled member and provider experiences.
• Senior Consultants: lead a workstream or project, guide team members, and manage day-to-day client interactions.
• Consultants: contribute to workstreams, with a focus on research, synthesis, and analysis.

A successful candidate would possess these skills:

• Understand the unique context of healthcare providers and insurers, and how to design innovative products within those constraints.
• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Curiosity and comfort using AI tools to accelerate everyday work.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Senior Consultants: ability to lead workstreams or projects and mentor others.

THE TEAM

Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital. We excel in customer experience, marketing strategy, commercial transformation, and innovation/design, offering insights to navigate disruption and shape client agendas. Our team includes business strategists, operations experts, designers, and technologists focused on customer-centered solutions. We specialize in customer segmentation, go-to-market strategy, channel optimization, service design, UX design, and customer analytics. Join us to drive impactful customer experiences and market success.

QUALIFICATIONS

Required:

• 5+ years of experience in consulting, in-house strategy, customer experience (CX), or product roles, including leading a workstream or project.
• 5+ years of experience working with or within health plans, healthcare providers, and/or pharmacy organizations.
• 5+ years of experience in experience-driven product work, including defining requirements, shaping user stories, and partnering with product and engineering teams to bring experiences to life.
• 4+ years of experience in customer research, journey mapping, or service design.
• 2+ years of experience using AI tools to accelerate everyday work, such as research synthesis, drafting, and analysis.
• Ability to travel 50%, on average, is based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Experience in management consulting advising health plans, healthcare providers, pharmacy benefit manager (PBM) organizations, specialty pharmacies, or digital pharmacies.
• Experience in engineering, software development, data, or technical product management.
• Experience participating in client working sessions and presenting analyses or recommendations to stakeholders.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000 - $252,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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