Product Operations Specialist Jobs

Date: Sep 15, 2026

Location:
Overland Park, KS, US

#job-location.job-location-inline { display: inline; }
Company: Black & Veatch Family of Companies

Together, we own our company, our future, and our shared success.

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Company : Black & Veatch Corporation

Req Id : 117127

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire : No

Visa Sponsorship Available: No

Why Black & Veatch?

At Black & Veatch, you’ll be part of work that matters—designing, creating, and building the infrastructure communities rely on every day, from concept through execution.

We care about how the work gets done as much as what we build. Safety is built into every decision, and people look out for each other—speaking up, collaborating, and doing the right thing because it affects real lives.

You’ll work alongside teams solving complex challenges and turning ideas into solutions that perform in the real world—gaining hands-on experience across projects, technologies, and disciplines.

Ownership shows up in how we work. We take responsibility for outcomes, follow through on commitments, and take pride in what we deliver. As a 100% employee-owned company, employees share in the long-term success we build together.

With flexible ways of working and meaningful development opportunities, you’ll build a career you can be proud to stand behind.

Job Summary

The Digital Product Operations Enablement Specialist supports the successful delivery, adoption, and continuous
improvement of Black & Veatch's Digital Product portfolio. This role serves as the operational hub for product
launch communications, user training, and enablement, UX intake coordination, ServiceNow portfolio
administration, executive communications, and Digital Product Operating Model (DPOM) governance activities.

The position partners closely with Product Managers, UX teams, Engineering, Change Management, and
business stakeholders to ensure products are effectively communicated, successfully launched, effectively
adopted, and operationally governed. The ideal candidate combines effective communication skills,
organizational discipline, and operational rigor with a passion for driving product adoption and business
outcomes.

This role actualizes the Digital Product Operating Model (DPOM) by establishing fit-for-purpose ways of working,
coaching, and working with product and engineering teams, and measuring outcomes that improve value
delivery, predictability, and resilience at scale.

Key Responsibilities

Product Release Communications, Adoption & Enablement

• Establish and drive the process for development of release announcements, product updates, user

communications, adoption campaigns, and stakeholder messaging.

• Lead the creation and maintenance of user-facing support materials including training guides, FAQs, quick

reference guides, and onboarding content.

• Coordinate product demonstrations, training sessions, webinars, and enablement events for internal and

external stakeholders.

• Plan and coordinate user readiness and adoption metrics to support successful product rollout.
• Partner with Product Managers and Product Marketing resources to ensure consistent messaging and value

articulation across product communications.

Executive Communications & DPOM Enablement

• Develop executive-ready communications, presentations, briefing materials, dashboards, and updates for Digital Product leadership.
• Maintain communication calendars and ensure timely distribution of leadership updates.
• Coordinate preparation of quarterly business reviews, portfolio reviews, and strategic planning materials.
• Maintain and continuously improve the Digital Product Operating Model (DPOM) Playbook, templates,

standards, and supporting materials.

• Coordinate DPOM roadshows, leadership presentations, awareness campaigns, and training sessions to

build buy-in and sustain adoption across business and technology.

User Experience (UX) Intake & Execution Coordination

• Serve as operational coordinator for UX intake, prioritization, and scheduling processes.
• Manage intake requests for user research, usability studies, design support, and experience improvements.
• Coordinate intake review meetings and ensure requirements are adequately documented.
• Partner with Product Managers and UX practitioners to prioritize work based on customer value, business

impact, and strategic alignment.

• Track UX requests through execution and communicate status updates to stakeholders.
• Coordinate logistics for stakeholder interviews, user research activities, workshops, and usability testing

sessions.

Product Operations & ServiceNow Administration

• Administer and maintain product portfolio, demand, enhancement, and work intake workflows within

ServiceNow.

• Partner with PMO, Governance, and Product teams to align product planning, sequencing, and delivery with

investment guardrails, stage gates, and portfolio rhythms.

• Support Statement of Work (SOW) creation, entry, approval workflows, and lifecycle management.
• Produce portfolio reports, dashboards, and status summaries from ServiceNow for leadership review.
• Coordinate data quality reviews and ensure timely updates across ServiceNow records.

Key Success Measures

• Timely delivery of release communications, training materials, and enablement support for product launches.
• ServiceNow data quality, timeliness, and reporting accuracy.
• UX intake cycle time and stakeholder satisfaction.
• Timeliness and quality of digital product related enterprise communications.
• DPOM awareness, participation, and governance effectiveness.
• Stakeholder satisfaction with product operations support.
• Consistent governance compliance and delivery transparency through accurate ServiceNow planning, tracking, and reporting.

Management Responsibilities
Individual Contributor
Preferred Qualifications

• Familiarity with Agile principles and digital product delivery.
• Exposure to metrics collection, dashboarding, and data visualization.
• Knowledge of ServiceNow or similar workflow management platforms.
• Fluency in Scrum, Kanban, Lean product discovery, and flow metrics; able to tailor practices to context (no

“one size fits all”).

• Experience leading adoption programs: curriculum design, workshops, team coaching, and leader

enablement.

• Strong data orientation—defining OKRs and delivery metrics and using them to drive decisions and

improvement.

• Experience aligning product portfolio governance with stage gates/exit criteria and investment models.

Minimum Qualifications

• Bachelor's degree or equivalent experience.
• Strong written and verbal communication skills.
• Strong organizational and documentation management skills.
• Proficiency with Microsoft 365 applications, including Copilot, Teams, PowerPoint, Excel, SharePoint, and

Word.

• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Experience coordinating meetings, schedules, and operational activities.
• Experience creating presentations, executive communications, and reporting materials.
• Experience supporting projects or product teams.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Work Environment/Physical Demands
Typical office environment.
Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.
Salary Plan
ITS: Information Technology Service
Job Grade
016

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Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

In accordance with local law, the following Annual compensation range is applicable for the job and location associated with this requisition: -

Nearest Major Market: Olathe
Nearest Secondary Market: Kansas City
Job Segment: Engineer, Engineering