Product Support Engineer Jobs in Alabama

Overview

Department Overview

Technology Support applies technology to streamline and continuously improve our business processes. This division supports a wide range of functions including computer systems, software applications, databases, corporate web servers, local area networks, wide area networks, information security and audio visual equipment.

Primary Responsibilities

The incumbent works to maintain the integrity of the server operating systems, hardware, storage and/or application software per designated area of responsibility. The incumbent will maintain and monitor usage, performance and resources and troubleshoot day to day issues. The incumbent will develop, configure, customize, document and modify configuration, patching and version maintenance. The incumbent will also schedule testing, document audit and disaster recovery planning and maintain technical documentation for assigned home grown or purchased software and hardware management tools and appliances. This position maintains and participates in audit and disaster recovery practices and functions.

Summary of Qualifications

• Five years of experience in an IT related field Or, in lieu of five years of experience, a Bachelor’s degree and three years of experience in an IT related field
• Possess well-developed logical reasoning, problem solving, and analytical skills
• Experience in a position demonstrating project management skills
• Experience working with all levels of staff both internal and external (For example: Business Users, Technical Staff, Management, Customers)
• Strong written and verbal communication skills
• Experience in a position translating technical knowledge for end user
• Experience working in an IBM z/OS mainframe environment preferred
• Knowledge of CICS architecture, internal interfaces and resource management is preferred
• CICS systems programming experience preferred
• SMP/E experience preferred
• CICSPlex configuration and management preferred
• Understanding of common mainframe utilities and programming languages like COBOL, JCL, SQL and REXX preferred
• Performance and capacity management using BMC tools is a plus
• CICS application programming experience is a plus
• Familiarity with other core mainframe products such as Db2 and MQ is a plus
• BMC tools support experience including installation, configuration, and maintenance is a plus
• Automation development experience using languages and tools like REXX, Python, YAML, and Ansible is a plus
• Advanced-level certification in mainframe, Db2 database, network, UNIX/Linux, or storage designations in a systems engineering track is a plus

Can fill at higher level based on experience

Work Location

The work schedule for this position will be full-time remote. Business areas reserve the right to require associates to return to the office as needed, based on performance or other business considerations. A remote work schedule is subject to amendment or termination at any time by the Company.

Terms and Agreements

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews.

We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.

Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association.