Product Support Engineer Jobs in Illinois
Product Support Engineer jobs in Illinois are consistently active across enterprise software, manufacturing technology, and healthcare IT, with openings at every level from entry-level technical support through senior and lead positions. Chicago anchors the bulk of hiring, with additional concentration in Naperville and Schaumburg, where companies like Motorola Solutions, CDW, and Zebra Technologies maintain large operations and steady demand for product support talent. The most sought-after specializations in Illinois include SaaS platform support, hardware diagnostics, and IoT device troubleshooting. Find a role that fits below and apply directly.
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See related jobsWho we are:
Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive.
We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.
Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production.
About the role
As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective tissue that brings product expertise and support knowledge to the broader Fleet Operations org and the Field Service Engineering team specifically.
Your primary responsibility is simple: keep the field moving. When a Field Service Engineer (FSE) encounters a problem they cannot resolve, you will step in to diagnose the issue, develop a troubleshooting path, determine the right remediation plan, and drive toward a solution quickly.
You will also look beyond the individual ticket. You will review failures across the fleet, identify repeat problems, and work with Product Engineering when something needs a permanent product fix. You will become increasingly more knowledgeable on a range of Formic's products, ensuring that we're able to support and deliver on operational needs while minimizing the demand on Product and Software resources.
This is an in-office role based in Bolingbrook, IL or Oakland, CA. You will work closely with Field Service Engineers in the field and directly with Engineering and Design teams in the office.
In this role you will:
- Own technical escalations for your assigned system types
- Support FSEs with complex troubleshooting and root cause identification
- Review logs, system data, configurations, drawings, and failure history to determine next steps
- Reproduce field failures on equipment in the office
- Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory
- Build clear troubleshooting plans that FSEs can execute in the field
- Identify repeat failures and trends across the fleet
- Escalate systemic product issues to Product Engineering with clear data, testing, and recommendations
- Work directly with Engineering and Design to answer technical questions and remove blockers for the field
- Own and improve the knowledge base for your assigned systems
- Maintain troubleshooting guides, known issues, procedures, configurations, and lessons learned
- Look for ways to reduce repeat visits and improve first-time resolution
- Travel occasionally when the job requires it
What makes you a great fit:
- 7+ years of experience with industrial automation, robotics, or manufacturing equipment
- Strong troubleshooting skills across mechanical, electrical, controls, and automation systems
- Experience with PLCs, industrial robots, safety equipment, vision, networking, or other technologies relevant to the product you support
- Comfortable working directly with equipment to reproduce problems and test solutions
- Able to use data and evidence to work through complex technical problems
- Able to recognize when an issue is isolated versus part of a larger product problem
- Strong written and verbal communication
- Comfortable working across Field Engineering, Product Engineering, and Design
- Able to take ownership of an escalation and drive it until there is a clear next step
- Able to work from the Chicago or Oakland office during normal weekday hours
Bonus points if you have:
- Bachelor's degree in engineering or a related technical field
- Experience supporting automation deployed across multiple customer sites
- Experience building technical support documentation or knowledge bases
- Experience working between field service and product engineering teams
- Experience using failure and service data to reduce repeat issues and repeat site visits
What we look for:
We're building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you!
- Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren't paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn't yet exist.
- Create the Magic: You absorb complexity so customers don't have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don't say "not my job." You make things work.
- Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don't confuse activity with results.
- Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You're willing to challenge assumptions, including your own, in pursuit of the best answer.
- Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit.
- One Formic: You operate without silos. You practice radical helpfulness, document clearly, and make clean handoffs. You assume positive intent and prioritize team success over individual credit.
Equal Opportunity Employment:
Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.
AI Use:
At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.
Who we are:
Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive.
We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.
Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production.
About the role
As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective tissue that brings product expertise and support knowledge to the broader Fleet Operations org and the Field Service Engineering team specifically.
Your primary responsibility is simple: keep the field moving. When a Field Service Engineer (FSE) encounters a problem they cannot resolve, you will step in to diagnose the issue, develop a troubleshooting path, determine the right remediation plan, and drive toward a solution quickly.
You will also look beyond the individual ticket. You will review failures across the fleet, identify repeat problems, and work with Product Engineering when something needs a permanent product fix. You will become increasingly more knowledgeable on a range of Formic's products, ensuring that we're able to support and deliver on operational needs while minimizing the demand on Product and Software resources.
This is an in-office role based in Bolingbrook, IL or Oakland, CA. You will work closely with Field Service Engineers in the field and directly with Engineering and Design teams in the office.
In this role you will:
- Own technical escalations for your assigned system types
- Support FSEs with complex troubleshooting and root cause identification
- Review logs, system data, configurations, drawings, and failure history to determine next steps
- Reproduce field failures on equipment in the office
- Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory
- Build clear troubleshooting plans that FSEs can execute in the field
- Identify repeat failures and trends across the fleet
- Escalate systemic product issues to Product Engineering with clear data, testing, and recommendations
- Work directly with Engineering and Design to answer technical questions and remove blockers for the field
- Own and improve the knowledge base for your assigned systems
- Maintain troubleshooting guides, known issues, procedures, configurations, and lessons learned
- Look for ways to reduce repeat visits and improve first-time resolution
- Travel occasionally when the job requires it
What makes you a great fit:
- 7+ years of experience with industrial automation, robotics, or manufacturing equipment
- Strong troubleshooting skills across mechanical, electrical, controls, and automation systems
- Experience with PLCs, industrial robots, safety equipment, vision, networking, or other technologies relevant to the product you support
- Comfortable working directly with equipment to reproduce problems and test solutions
- Able to use data and evidence to work through complex technical problems
- Able to recognize when an issue is isolated versus part of a larger product problem
- Strong written and verbal communication
- Comfortable working across Field Engineering, Product Engineering, and Design
- Able to take ownership of an escalation and drive it until there is a clear next step
- Able to work from the Chicago or Oakland office during normal weekday hours
Bonus points if you have:
- Bachelor's degree in engineering or a related technical field
- Experience supporting automation deployed across multiple customer sites
- Experience building technical support documentation or knowledge bases
- Experience working between field service and product engineering teams
- Experience using failure and service data to reduce repeat issues and repeat site visits
What we look for:
We're building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you!
- Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren't paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn't yet exist.
- Create the Magic: You absorb complexity so customers don't have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don't say "not my job." You make things work.
- Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don't confuse activity with results.
- Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You're willing to challenge assumptions, including your own, in pursuit of the best answer.
- Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit.
- One Formic: You operate without silos. You practice radical helpfulness, document clearly, and make clean handoffs. You assume positive intent and prioritize team success over individual credit.
Equal Opportunity Employment:
Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.
AI Use:
At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.
See All 5 Product Support Engineer Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Product Support Engineer JobsProduct Support Engineer Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Product Support Engineer Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Fintech
What Illinois Employers Look For
The qualifications that appear most often in product support engineer jobs across Illinois.
- Bachelor's degree in computer science, information technology, or a related technical field
- Hands-on experience troubleshooting hardware, software, or integrated technology products
- Proficiency with ticketing and CRM systems such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for customer-facing technical escalations
- Familiarity with APIs, log analysis, or scripting languages like Python or Bash
- Ability to collaborate cross-functionally with engineering and product development teams
Product Support Engineer Jobs in Illinois: Frequently Asked Questions
How do you become a product support engineer in Illinois?
Product support engineering in Illinois does not require a state-issued license, so the path centers on education and demonstrated technical skill. Most Illinois employers expect at least a bachelor's degree in computer science, information systems, or engineering technology. Candidates who earn vendor certifications from companies like CompTIA, Cisco, or Salesforce move through hiring pipelines faster. Illinois's dense concentration of enterprise technology and manufacturing firms means hands-on internship experience, even at smaller Midwest companies, carries real weight with recruiters.
Which companies hire product support engineers in Illinois?
Employers hiring product support engineers in Illinois right now include Adyen, KOMAX, and Formic, based on current listings on Migrate Mate as of August 2026. Illinois's mix of global technology headquarters and large manufacturing firms means openings appear across both software-focused and hardware-integrated product lines throughout the year.
Which Illinois cities have the most product support engineer jobs?
Chicago, Joliet, and Rockford are the Illinois cities with the most product support engineer openings. Chicago leads because of its density of enterprise software firms, financial technology companies, and major corporate headquarters, while Naperville and Schaumburg draw significant hiring from established technology manufacturers like Motorola Solutions and Zebra Technologies anchored in the western and northwestern suburbs.
Are there remote product support engineer jobs in Illinois?
Yes, and more than most technical roles, because a significant portion of product support work involves diagnosing software issues, responding to tickets, and communicating with customers through digital channels rather than handling physical equipment on site. About 33% of product support engineer openings tied to Illinois are remote or hybrid as of August 2026, reflecting broad adoption across SaaS and cloud-focused employers. Roles involving hardware troubleshooting or on-site client visits remain predominantly in-person.
How can I get hired as a product support engineer in Illinois with little or no experience?
The most realistic entry path is a technical support associate or help desk role at an Illinois-based technology company, which provides the troubleshooting and customer communication foundation employers look for before promoting into product support engineering. Companies like CDW and Zebra Technologies in the Chicago suburbs run associate and rotational programs designed for recent graduates. Earning a CompTIA A+ or a Salesforce administrator credential strengthens any application and signals readiness for a product-facing environment without prior job titles to point to.
Where can I find and apply to product support engineer jobs in Illinois?
You can find and apply to product support engineer jobs in Illinois on Migrate Mate, which lists current Illinois openings updated regularly. Search the listings for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 5 Product Support Engineer Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
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