Customer Solutions Specialist Jobs in Illinois
Customer Solutions Specialist jobs in Illinois are active and concentrated in financial services, healthcare technology, telecommunications, and enterprise software, with openings at every level from entry-level account support to senior client success roles. Chicago, Naperville, and Schaumburg are the primary hiring centers, anchored by major employers like United Airlines, Allstate, and Motorola Solutions, all of which maintain large customer-facing operations in the state. The most in-demand specialties are B2B account management, CRM-based technical support, and escalation handling for enterprise clients. Find a role that fits below and apply directly.
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Showing 5 of 9+ Customer Solutions Specialist jobs
DESCRIPTION
We are seeking a Sr. Customer Solutions Manager (CSM) to join our Healthcare & Life Sciences (HCLS) team. In this role, you will independently own and drive end-to-end customer initiatives, partnering with Global Account Managers and Solutions Architects to deliver outcomes for the AWS customers.
Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
If you are excited about the prospect of using your cloud architecture experience to assist strategic global customers, tackling challenging problems, have a hand in shaping the future of cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you.
You will be a critical partner to our customers — working across central IT and Lines of Business on AI-led transformation, data strategies, and large-scale migrations. You work backwards from customer business problems to drive adoption and lead discussions that move initiatives forward to increase adoption through business value.
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.
Successful candidates will have a strong technical background, be aware of details that matter, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, and successfully engage virtual teams. Your enterprise cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation. Our team is customer obsessed as we support everything from day-to-day migration work to commercial product launches on AWS.
Key job responsibilities
You will establish a deep understanding of your customer's business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solutions Managers are responsible for six focus areas:
1/ Independent End-to-End Initiative Ownership
Independently own customer initiatives across the full journey — from opportunity identification through delivery and ongoing adoption. Work backwards from customer business problems, lead scoping and architecture discussions with Solutions Architects, and drive initiatives to successful outcomes.
2/ Large Customer Program Ownership
Implement governance structures for large initiatives. Run cadences, drive cross-workstream alignment, and ensure customer stakeholders see progress and value.
3/ Delivery Accountability
Be the steward of business outcomes on initiatives delivered by Professional Services and/or partners. Set governance, monitor progress, and escalate early when delivery is at risk.
4/ Strategic Opportunity Identification & Execution
Work backwards from customer business objectives to identify and drive strategic cloud opportunities — GenAI, agentic AI, migrations, data platforms, commercial innovation. Partner with Global Account Managers and Solutions Architects to drive executive relationships and uncover new opportunities to increase cloud adoption.
5/ Accelerate Adoption & Customer Enablement
Drive consistent AWS adoption across the account. Build customer cloud fluency — helping teams grow their capability through enablement, learning events, and hands-on engagement — so customers unlock the full value of AWS and scale independently.
6/ Builder Mindset (nice to have, growing in importance)
Bring a builder mindset — comfort with emerging technologies and a willingness to get hands-on, prototyping low-complexity solutions alongside Solutions Architects to demonstrate value and build technical credibility with customers.
A day in the life
HCLS customers are rapidly expanding their relationship with AWS across central IT and Lines of Business. You independently own your workstreams. On any given day, you might be: working with a customer stakeholder to shape an opportunity through scoping and architecture discussions; driving adoption through enablement or hands-on engagement; escalating a delivery issue before it becomes a fire; or presenting initiative status at a customer governance meeting. You partner closely with Global Account Managers and Solutions Architects, and operate with entrepreneurial ownership throughout the customer journey.
BASIC QUALIFICATIONS
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
PREFERRED QUALIFICATIONS
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- Experience solving problems with technology in the Healthcare/Life Sciences Industry
- Track record of independently owning and delivering complex, multi-stakeholder initiatives with ambiguous scope
- Demonstrated ability to engage senior business leaders and communicate in business outcomes
- AWS certifications (Solutions Architect Associate, AI Practitioner) or equivalent cloud architecture knowledge. Experience with GenAI, agentic AI, or data platform initiatives
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually
USA, IN, Virtual Location - Indiana - 153,600.00 - 207,800.00 USD annually
DESCRIPTION
We are seeking a Sr. Customer Solutions Manager (CSM) to join our Healthcare & Life Sciences (HCLS) team. In this role, you will independently own and drive end-to-end customer initiatives, partnering with Global Account Managers and Solutions Architects to deliver outcomes for the AWS customers.
Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
If you are excited about the prospect of using your cloud architecture experience to assist strategic global customers, tackling challenging problems, have a hand in shaping the future of cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you.
You will be a critical partner to our customers — working across central IT and Lines of Business on AI-led transformation, data strategies, and large-scale migrations. You work backwards from customer business problems to drive adoption and lead discussions that move initiatives forward to increase adoption through business value.
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.
Successful candidates will have a strong technical background, be aware of details that matter, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, and successfully engage virtual teams. Your enterprise cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation. Our team is customer obsessed as we support everything from day-to-day migration work to commercial product launches on AWS.
Key job responsibilities
You will establish a deep understanding of your customer's business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solutions Managers are responsible for six focus areas:
1/ Independent End-to-End Initiative Ownership
Independently own customer initiatives across the full journey — from opportunity identification through delivery and ongoing adoption. Work backwards from customer business problems, lead scoping and architecture discussions with Solutions Architects, and drive initiatives to successful outcomes.
2/ Large Customer Program Ownership
Implement governance structures for large initiatives. Run cadences, drive cross-workstream alignment, and ensure customer stakeholders see progress and value.
3/ Delivery Accountability
Be the steward of business outcomes on initiatives delivered by Professional Services and/or partners. Set governance, monitor progress, and escalate early when delivery is at risk.
4/ Strategic Opportunity Identification & Execution
Work backwards from customer business objectives to identify and drive strategic cloud opportunities — GenAI, agentic AI, migrations, data platforms, commercial innovation. Partner with Global Account Managers and Solutions Architects to drive executive relationships and uncover new opportunities to increase cloud adoption.
5/ Accelerate Adoption & Customer Enablement
Drive consistent AWS adoption across the account. Build customer cloud fluency — helping teams grow their capability through enablement, learning events, and hands-on engagement — so customers unlock the full value of AWS and scale independently.
6/ Builder Mindset (nice to have, growing in importance)
Bring a builder mindset — comfort with emerging technologies and a willingness to get hands-on, prototyping low-complexity solutions alongside Solutions Architects to demonstrate value and build technical credibility with customers.
A day in the life
HCLS customers are rapidly expanding their relationship with AWS across central IT and Lines of Business. You independently own your workstreams. On any given day, you might be: working with a customer stakeholder to shape an opportunity through scoping and architecture discussions; driving adoption through enablement or hands-on engagement; escalating a delivery issue before it becomes a fire; or presenting initiative status at a customer governance meeting. You partner closely with Global Account Managers and Solutions Architects, and operate with entrepreneurial ownership throughout the customer journey.
BASIC QUALIFICATIONS
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
PREFERRED QUALIFICATIONS
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- Experience solving problems with technology in the Healthcare/Life Sciences Industry
- Track record of independently owning and delivering complex, multi-stakeholder initiatives with ambiguous scope
- Demonstrated ability to engage senior business leaders and communicate in business outcomes
- AWS certifications (Solutions Architect Associate, AI Practitioner) or equivalent cloud architecture knowledge. Experience with GenAI, agentic AI, or data platform initiatives
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually
USA, IN, Virtual Location - Indiana - 153,600.00 - 207,800.00 USD annually
See All 9 Customer Solutions Specialist Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find JobsCustomer Solutions Specialist Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Customer Solutions Specialist Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Cybersecurity
- Technology & Software
What Illinois Employers Look For
The qualifications that appear most often in customer solutions specialist jobs across Illinois.
- Bachelor's degree in business, communications, or a related field preferred by Illinois employers
- One or more years of customer-facing experience in a B2B or enterprise environment
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills with demonstrated problem-solving ability
- Ability to manage multiple client accounts and coordinate cross-functionally with internal teams
- Familiarity with ticketing systems and SLA-based service workflows in a corporate setting
Customer Solutions Specialist Jobs in Illinois: Frequently Asked Questions
How do you become a customer solutions specialist in Illinois?
Most Illinois employers hire customer solutions specialists with a bachelor's degree in business, communications, or a related field, though some accept an associate degree combined with relevant experience. There is no state-issued license required for the role in Illinois. Candidates who build proficiency in CRM tools, complete employer-specific onboarding certifications, and gain experience in customer support or account coordination are the most competitive. Large Illinois companies in finance, healthcare technology, and telecom often post associate-level openings that serve as direct entry points.
Which companies hire customer solutions specialists in Illinois?
Companies currently hiring customer solutions specialists in Illinois include Amazon Web Services, Fastly, and Google, per current listings on Migrate Mate as of August 2026. Illinois's concentration of Fortune 500 headquarters and regional enterprise hubs means steady, year-round demand across industries like insurance, logistics, and technology.
Which Illinois cities have the most customer solutions specialist jobs?
Chicago and Glenview have the most customer solutions specialist openings in Illinois. Chicago drives the bulk of demand given its density of corporate headquarters and financial services firms, while Naperville and Schaumburg attract openings through large suburban campuses operated by technology and insurance companies that anchor the I-88 corridor.
Are there remote customer solutions specialist jobs in Illinois?
Yes, and the role is fairly remote-friendly given its desk-based, communication-driven nature. About 100% of customer solutions specialist openings tied to Illinois are remote or hybrid as of August 2026, reflecting continued flexibility from employers in technology and financial services. The portions of the role most likely to stay fully remote are email and chat-based account support, while enterprise account management roles that involve client visits tend to require at least a hybrid schedule.
How can I get hired as a customer solutions specialist in Illinois with little or no experience?
The most realistic entry path is moving into the role from a related support position such as customer service representative, help desk associate, or sales support coordinator. Illinois employers like Allstate, Motorola Solutions, and large Chicago-area healthcare technology firms regularly hire into associate customer success or junior account support roles that require no prior specialist experience. Building proficiency in a CRM platform and earning a vendor certification, such as Salesforce Certified Administrator, gives candidates a measurable edge when applying to these entry-level openings.
Where can I find and apply to customer solutions specialist jobs in Illinois?
You can find and apply to customer solutions specialist jobs in Illinois on Migrate Mate, which lists current Illinois openings across industries and experience levels. Find roles that fit your background and apply directly from the listing.
See All 9 Customer Solutions Specialist Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
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