Customer Solutions Specialist Jobs in California
Customer Solutions Specialist jobs in California concentrate in technology, financial services, and enterprise software, with the state's scale making it one of the most active markets in the country for this role at every level from associate to senior. The largest share of openings is in the San Francisco Bay Area, Los Angeles, and San Diego, where companies like Salesforce, Wells Fargo, and Oracle maintain major operations and consistently hire for customer solutions functions. The most in-demand specialties are SaaS platform support, B2B account onboarding, and technical solutions consulting. Find a role that fits below and apply directly.
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Showing 5 of 52+ Customer Solutions Specialist jobs
DESCRIPTION
AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
In this role, you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.
At AWS we value critical thinking, self-motivation, and ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.
Key job responsibilities
Key job responsibilities
- Execute a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team
- Demonstrate excellent customer engagement skills and develop long term relationships based on excellence
- Maintain a broad and in-depth knowledge and understanding of existing and developing technologies, to unlock opportunities for customers
- Accelerate customer adoption through education and enablement
- Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
- Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
- Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends
About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
BASIC QUALIFICATIONS
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing roles
- Travel up to 25% of the time
PREFERRED QUALIFICATIONS
- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, East Palo Alto - 151,000.00 - 204,300.00 USD annually
USA, CA, San Francisco - 151,000.00 - 204,300.00 USD annually
USA, CA, Santa Clara - 151,000.00 - 204,300.00 USD annually
DESCRIPTION
AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
In this role, you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.
At AWS we value critical thinking, self-motivation, and ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.
Key job responsibilities
Key job responsibilities
- Execute a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team
- Demonstrate excellent customer engagement skills and develop long term relationships based on excellence
- Maintain a broad and in-depth knowledge and understanding of existing and developing technologies, to unlock opportunities for customers
- Accelerate customer adoption through education and enablement
- Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
- Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
- Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends
About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
BASIC QUALIFICATIONS
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing roles
- Travel up to 25% of the time
PREFERRED QUALIFICATIONS
- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, East Palo Alto - 151,000.00 - 204,300.00 USD annually
USA, CA, San Francisco - 151,000.00 - 204,300.00 USD annually
USA, CA, Santa Clara - 151,000.00 - 204,300.00 USD annually
See All 52 Customer Solutions Specialist Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Solutions Specialist Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Solutions Specialist Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Google18
- Amazon Web Services11
- KONE2
- Fastly2
- Intel Corporation2
Top Industries Hiring
- Technology & Software
- Retail
- Cybersecurity
- Manufacturing
- E-Commerce & Online Marketplaces
What California Employers Look For
The qualifications that appear most often in customer solutions specialist jobs across California.
- Two or more years of customer-facing solutions or account support experience
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills for client-facing interactions
- Ability to diagnose customer issues and coordinate cross-functional resolution
- Experience supporting B2B clients or enterprise software environments
- Bachelor's degree in business, communications, or a related field preferred
Customer Solutions Specialist Jobs in California: Frequently Asked Questions
How do you become a customer solutions specialist in California?
Most customer solutions specialist roles in California do not require a state-issued license, but employers consistently look for a combination of relevant work experience and a bachelor's degree in business, communications, or information technology. Certifications from platforms common in California's tech sector, such as Salesforce Administrator or ITIL Foundation, strengthen a candidacy. Large California-based technology and financial services firms often post associate-level openings that accept candidates with a degree and strong communication skills in place of direct experience.
Which companies hire customer solutions specialists in California?
Companies currently hiring customer solutions specialists in California include Google, Amazon Web Services, and KONE, per current listings on Migrate Mate as of October 2026. California's concentration of enterprise software, fintech, and cloud services firms means openings tend to cluster around companies with large B2B client bases.
Which California cities have the most customer solutions specialist jobs?
San Francisco, Los Angeles, and Sunnyvale have the most customer solutions specialist openings in California. The Bay Area leads because of its density of enterprise technology and SaaS headquarters, while Los Angeles reflects demand from media, fintech, and healthcare technology firms, and San Diego draws openings from its established biotech and defense-adjacent software sector.
Are there remote customer solutions specialist jobs in California?
Yes, and more than most fields, because customer solutions work is fundamentally communication and software-based rather than hands-on. About 70% of customer solutions specialist openings tied to California are remote or hybrid as of October 2026, reflecting the role's compatibility with distributed teams. Fully remote openings are most common in SaaS onboarding and technical account support, where client interaction happens over video and ticketing platforms.
How can I get hired as a customer solutions specialist in California with little or no experience?
The most realistic entry path is through a customer support or technical support associate role at a California-based technology company, which provides the account management and platform fluency employers look for. Large California firms including enterprise software companies in the Bay Area and financial technology companies in Los Angeles regularly post associate customer success or solutions support roles designed for recent graduates. A Salesforce Administrator certification or completion of a community college business technology program adds a concrete credential that distinguishes applicants without direct experience.
Where can I find and apply to customer solutions specialist jobs in California?
You can find and apply to customer solutions specialist jobs in California on Migrate Mate, which lists current California openings across technology, financial services, and enterprise software employers. Find roles that fit your experience level and location, then apply directly to the ones that match.
See All 52 Customer Solutions Specialist Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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