Customer Solutions Specialist Jobs in California

INTRODUCTION

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

THE OPPORTUNITY

This position is a remote opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives. As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels.

As an Enterprise Solutions Specialist (ESS), you will support the Strategic Account Executives (SAEs) to drive the adoption of the Abbott Diabetes Care (ADC) product portfolio, which includes continuous glucose monitoring (CGM), at health systems within an assigned territory. The role will partner with key clinical and administrative stakeholders on the design, implementation, and adoption of health system solutions to integrate ADC’s product portfolio within healthcare facilities at target health systems with direction from the SAE.

This is a filed based opportunity. The territory will be Northern California.

• Collaborate with SAEs as necessary on development of account strategy and execution plans at priority health systems within assigned territory.
• Develop and maintain strong working relationships with customer stakeholders at healthcare facilities and HQ at target health systems throughout the clinical workflow advisory, implementation, and adoption process.
• Conduct existing workflow analyses and consult on workflow changes that need to occur with the implementation of new functionality and solutions in ADC’s portfolio.
• Support solution implementation across customer facilities, effectively partnering with internal technical specialists, as needed, to develop and refine the solution.
• Facilitate proper change management in the clinical or operational environment, ensure proper testing of the solution, and establish a comprehensive training plan to provide for a smooth transition of the solution to the customer.
• Provide staff support and training on workflows for onboarding patients.
• Define and document desired outcomes and KPIs according to identified customer needs.
• Serve as an active member of professional IT / EMR implementation organizations (e.g., HIMSS, AMIA, etc.) and proactively share knowledge, experience, and lessons learned.

EXPERIENCE YOU'LL BRING

Required

• Bachelor’s degree
• 5+ years of work experience in one or more of the following: clinical consulting, field sales, product marketing, systems analysis, agency or medical/clinical experience within the medical device, pharmaceutical and/or biotech industry.
• Excellent problem solving, relationship building, cross-functional collaboration, and project management skills. Solution-oriented mindset.
• Process management skills, including end-to-end mapping and systems analyses abilities.
• Professionalism when interacting with customers.
• Ability to prepare and deliver effective oral and written communications.
• Skilled in crafting and executing change management actions and communications.
• Proven ability to manage both projects and time.
• Prior clinical training and adult education delivery experience.
• Willingness and ability to travel, including overnight 50% - 75%.

Preferred

• Registered Dietitian (RD/RDN) or Certified Diabetes Care and Education Specialist (CDCES) with experience in a hospital and/or outpatient setting.
• Experience developing or consulting on clinical protocols and/or workflows.
• Diabetes disease area knowledge and experience with related products (e.g. glucose monitors, pumps).

COMPENSATION

• The base pay for this position is $86,700.00 – $173,300.00. In specific locations, the pay range may vary from the range posted.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.