Customer Solutions Specialist Jobs in New York
Customer Solutions Specialist jobs in New York are concentrated in New York City, Buffalo, and Albany, where financial services, telecommunications, and enterprise software companies maintain large customer-facing teams. Employers like JPMorgan Chase, Verizon, and IBM have sustained demand for specialists skilled in account management, technical support escalation, and CRM platform administration. Openings range from entry-level associate roles to senior client success positions, making New York one of the most active markets for this profession. Find a role that fits below and apply directly.
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Showing 5 of 17+ Customer Solutions Specialist jobs
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a quota-carrying sales role.
- Experience in online sales, acquisition, business development, or cold calling.
- Experience in a customer-facing role working with digital advertising products.
Preferred qualifications:
- Experience in media account management or the advertising industry.
- Experience in managing and customizing for a customer base.
- Ability to multi-task and manage multiple projects at a time while paying attention to detail.
- Ability to reach out to customers and assist them in adding value to their business.
- Excellent creative thinking and problem-solving skills.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
The Onboarding team plays a critical role in Google’s Acquisitions organization and is responsible for a substantial portion of Google’s advertising business growth across the globe.
As a New Business Account Strategist, you will be a critical member of our Onboarding team, managing the onboarding of new advertising customers for Google throughout the region. You will be engaging with customers and supporting them in learning how to utilize Google solutions for their business while also developing digital advertising solutions that meet their growth goals and business objectives. You will manage the relationship with our acquisitions and business teams for customers. You will work with an engaged team and grow/transform the business while also understanding our advertisers needs and delivering measurable solutions.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $88000 - $124000 (USD) + 35% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Drive new business growth by consistently achieving and exceeding assigned business goals for onboarding advertisers.
- Own the post-sale customer journey, guiding new advertisers through their initial setup and ensuring successful campaign launches to accelerate their path to sustained investment.
- Collaborate closely with New Business Sales (NBS) and Google Customer Solutions (GCS) teams to ensure seamless customer transitions and identify opportunities for account expansion and promotion.
- Engage with advertisers proactively via phone and email to understand their business objectives, provide expert guidance, and recommend tailored Google advertising solutions that drive measurable Return on Investment (ROI).
- Develop and implement strategies to optimize advertiser performance and product adoption, directly contributing to their long-term success and Google's business growth.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a quota-carrying sales role.
- Experience in online sales, acquisition, business development, or cold calling.
- Experience in a customer-facing role working with digital advertising products.
Preferred qualifications:
- Experience in media account management or the advertising industry.
- Experience in managing and customizing for a customer base.
- Ability to multi-task and manage multiple projects at a time while paying attention to detail.
- Ability to reach out to customers and assist them in adding value to their business.
- Excellent creative thinking and problem-solving skills.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
The Onboarding team plays a critical role in Google’s Acquisitions organization and is responsible for a substantial portion of Google’s advertising business growth across the globe.
As a New Business Account Strategist, you will be a critical member of our Onboarding team, managing the onboarding of new advertising customers for Google throughout the region. You will be engaging with customers and supporting them in learning how to utilize Google solutions for their business while also developing digital advertising solutions that meet their growth goals and business objectives. You will manage the relationship with our acquisitions and business teams for customers. You will work with an engaged team and grow/transform the business while also understanding our advertisers needs and delivering measurable solutions.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $88000 - $124000 (USD) + 35% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Drive new business growth by consistently achieving and exceeding assigned business goals for onboarding advertisers.
- Own the post-sale customer journey, guiding new advertisers through their initial setup and ensuring successful campaign launches to accelerate their path to sustained investment.
- Collaborate closely with New Business Sales (NBS) and Google Customer Solutions (GCS) teams to ensure seamless customer transitions and identify opportunities for account expansion and promotion.
- Engage with advertisers proactively via phone and email to understand their business objectives, provide expert guidance, and recommend tailored Google advertising solutions that drive measurable Return on Investment (ROI).
- Develop and implement strategies to optimize advertiser performance and product adoption, directly contributing to their long-term success and Google's business growth.
See All 17 Customer Solutions Specialist Jobs in New York
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Find JobsCustomer Solutions Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Solutions Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
- Chemicals & Materials
- Electronics & Hardware
- Distribution & Wholesale
What New York Employers Look For
The qualifications that appear most often in customer solutions specialist jobs across New York.
- Bachelor's degree in business, communications, or a related field preferred by most New York employers
- Two or more years of customer-facing experience in a service, sales, or support environment
- Proficiency with CRM platforms such as Salesforce, HubSpot, or ServiceNow
- Strong written and verbal communication skills for client correspondence and internal escalation
- Demonstrated ability to manage multiple client accounts and prioritize competing deadlines
- Experience with data reporting tools or ticketing systems to track resolution metrics
Customer Solutions Specialist Jobs in New York: Frequently Asked Questions
How do you become a customer solutions specialist in New York?
Most New York employers hire customer solutions specialists with a bachelor's degree in business, communications, or a related field, though some accept equivalent experience in lieu of a degree. No state-issued license is required for the role itself. Candidates strengthen their candidacy by earning vendor-recognized credentials such as Salesforce Administrator certification or gaining experience in adjacent roles like account coordinator or technical support analyst at New York-based firms.
Which companies hire customer solutions specialists in New York?
New York customer solutions specialist roles are posted by Google, Amazon Web Services, and ITRS and others right now, based on current listings on Migrate Mate as of August 2026. New York's concentration of financial services, media, and enterprise technology firms creates consistent demand across both corporate headquarters and regional operations centers.
Which New York cities have the most customer solutions specialist jobs?
New York, Corning, and Blauvelt have the most customer solutions specialist openings in New York. New York City dominates because of its density of financial institutions, insurance carriers, and enterprise software companies that maintain large client-facing teams, while Buffalo and Albany see steady demand from regional healthcare systems, utilities, and state-contracted service providers.
Are there remote customer solutions specialist jobs in New York?
Yes, and more than most fields, since the role centers on communication, account management, and platform-based workflows that translate well to remote settings. About 50% of customer solutions specialist openings tied to New York are remote or hybrid as of August 2026, reflecting broad employer acceptance of distributed work in this function. Fully remote openings are most common in software, insurance, and financial services segments.
How can I get hired as a customer solutions specialist in New York with little or no experience?
The most realistic entry path is applying to associate or junior customer solutions roles at large New York employers that run structured onboarding programs, including insurance carriers, fintech companies, and enterprise software vendors headquartered in New York City. Candidates moving from adjacent roles such as retail banking associate, help desk technician, or inside sales representative are commonly considered. Earning a Salesforce Administrator or HubSpot certification before applying gives candidates a measurable edge in competitive New York applicant pools.
Where can I find and apply to customer solutions specialist jobs in New York?
You can find and apply to customer solutions specialist jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your background and location, and apply directly to each position.
See All 17 Customer Solutions Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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