Customer Solutions Specialist Jobs in Virginia
Customer Solutions Specialist jobs in Virginia are concentrated in the Northern Virginia, Richmond, and Virginia Beach metros, where technology contractors, federal agencies, and large financial services firms maintain significant customer operations. Companies like Leidos, Capital One, and Booz Allen Hamilton have long-standing Virginia presences and consistently hire customer solutions specialists across IT support, account management, and enterprise client services. Demand is especially strong for specialists with experience in government contracting environments and cloud-based service platforms. Find a role that fits below and apply directly.
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Showing 5 of 9+ Customer Solutions Specialist jobs
Attention: Kapitus is aware that individuals posing as recruiters may be communicating with job seekers about supposed positions with Kapitus. Kapitus has received reports that the content and method of communication can vary, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive financial information.
Kapitus will never ask a candidate for employment for payment or financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at www.kapitus.com/careers All legitimate Kapitus job postings on employment sites will direct candidates to complete an application through these portals before completion of the hiring process.
Candidates with additional questions or concerns regarding any recruiting communications or Kapitus' recruiting process in general should email recruiting@kapitus.com
The Manager, Customer Retention Solutions is responsible for staffing and managing the sales renewal team, delivering on individual and team performance goals, providing consistent and timely coaching to staff, while promoting a positive and inclusive environment throughout the department. The Team Lead will work with other business areas and senior management to increase account penetration, revenue growth, and customer satisfaction in a remote/hybrid environment. Candidates must be located in the tri-state area (New York, New Jersey, Connecticut) as in-office presence is required monthly.
What You Will Do:
- Monitor, assess, and address the team's customer approach and outreach through various sales tools, and in accordance with company policies and procedures
- Manage reporting system and financial information pipeline in salesforce with management team
- Review Dashboards and generate reports within salesforce and deliver findings to team members to align performance and accountability
- Act as a player/coach to maintain both individual and team sales unit and volume goals, including offsetting monthly department goals as required
- Contact, manage, and follow up with merchants' requests, concerns, and needs in a timely fashion
- Act as escalation contact for team and merchants, as appropriate
- Maintain, grow, and build good rapport with key decision makers with client(s)
- Review, facilitate, and expedite renewal submissions and contract funding for individual and team sales
- Inspire and create a motivating environment through coaching, mentoring, and enablement
- Provide opportunities to participate in both formal and informal developmental activities
- Collaborate with team to build short- and long-term learning plans
- Encourage open, candid exchange of ideas, and respectful challenges to status quo
- Work with senior leaders and department head, to set expectations for all team members and hold employees accountable for results
- Define objectives, identify, and evaluate trends and options
- Promptly address performance issues, working with HR as appropriate
- Lead hiring, performance management, compensation, and evaluation of team members
- Collaborate with Kapitus leadership and HR to continually refine and modify career growth and succession plans to meet changing business needs
- Other tasks and duties, as required by management
What We're Looking For:
- Bachelor's degree preferred or equivalent combination of education and job experience
- 3+ years of prior Sales Representative experience, ideally in Financial Services and/or consultative sales with demonstrable experience delivering
- 4+ years of people management and coaching experience
- Experience being a SME contributor for policies and procedures
- Experience driving metric and quality performance within a 30-day cycle
- Experience in performance management
- Excellent verbal, written, and interpersonal communication skills
- Excellent organization and time management skills
- Ability to deal with ambiguity and change
- Ability to perform in a high intensity environment
- Ability to compute business math
- Proficient in Microsoft Suite, CRM
Kapitus Total Rewards Package Includes:
- Competitive Base of $100,000. Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant's final salary will depend on a number of factors including the applicant's geographic location, skills, and experience.
- Incentive Commission Compensation Eligibility – earned monthly
- Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. Additional perks through UHC include: Sweat Equity, free subscription to the Calm App, UHC rewards, Real Appeal, and Quit For Life.
- Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses.
- Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being.
- 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
- Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
- Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
- Commuter Benefits: We offer pre-tax benefits on parking and commuter expenses to cover travel to and from work.
- LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:
- Pet and car insurance discounts.
- Financial services such as LegalShield.
- Relaxation and stress management tools.
- Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
- Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events. Managed through our LSA plan, Kapitus Academy.
- Travel Reimbursement: We also offer travel reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
- Paid Time Off and Sick Time.
- Retirement Benefits: Our 401K plan is managed through Fidelity. To support your long-term financial goals, the company provides a 25% match on your contributions, up to 6% of your annual salary.
About Kapitus:
Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed. We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth.
Company Mission: At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner's story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity.
Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.
Attention: Kapitus is aware that individuals posing as recruiters may be communicating with job seekers about supposed positions with Kapitus. Kapitus has received reports that the content and method of communication can vary, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive financial information.
Kapitus will never ask a candidate for employment for payment or financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at www.kapitus.com/careers All legitimate Kapitus job postings on employment sites will direct candidates to complete an application through these portals before completion of the hiring process.
Candidates with additional questions or concerns regarding any recruiting communications or Kapitus' recruiting process in general should email recruiting@kapitus.com
The Manager, Customer Retention Solutions is responsible for staffing and managing the sales renewal team, delivering on individual and team performance goals, providing consistent and timely coaching to staff, while promoting a positive and inclusive environment throughout the department. The Team Lead will work with other business areas and senior management to increase account penetration, revenue growth, and customer satisfaction in a remote/hybrid environment. Candidates must be located in the tri-state area (New York, New Jersey, Connecticut) as in-office presence is required monthly.
What You Will Do:
- Monitor, assess, and address the team's customer approach and outreach through various sales tools, and in accordance with company policies and procedures
- Manage reporting system and financial information pipeline in salesforce with management team
- Review Dashboards and generate reports within salesforce and deliver findings to team members to align performance and accountability
- Act as a player/coach to maintain both individual and team sales unit and volume goals, including offsetting monthly department goals as required
- Contact, manage, and follow up with merchants' requests, concerns, and needs in a timely fashion
- Act as escalation contact for team and merchants, as appropriate
- Maintain, grow, and build good rapport with key decision makers with client(s)
- Review, facilitate, and expedite renewal submissions and contract funding for individual and team sales
- Inspire and create a motivating environment through coaching, mentoring, and enablement
- Provide opportunities to participate in both formal and informal developmental activities
- Collaborate with team to build short- and long-term learning plans
- Encourage open, candid exchange of ideas, and respectful challenges to status quo
- Work with senior leaders and department head, to set expectations for all team members and hold employees accountable for results
- Define objectives, identify, and evaluate trends and options
- Promptly address performance issues, working with HR as appropriate
- Lead hiring, performance management, compensation, and evaluation of team members
- Collaborate with Kapitus leadership and HR to continually refine and modify career growth and succession plans to meet changing business needs
- Other tasks and duties, as required by management
What We're Looking For:
- Bachelor's degree preferred or equivalent combination of education and job experience
- 3+ years of prior Sales Representative experience, ideally in Financial Services and/or consultative sales with demonstrable experience delivering
- 4+ years of people management and coaching experience
- Experience being a SME contributor for policies and procedures
- Experience driving metric and quality performance within a 30-day cycle
- Experience in performance management
- Excellent verbal, written, and interpersonal communication skills
- Excellent organization and time management skills
- Ability to deal with ambiguity and change
- Ability to perform in a high intensity environment
- Ability to compute business math
- Proficient in Microsoft Suite, CRM
Kapitus Total Rewards Package Includes:
- Competitive Base of $100,000. Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant's final salary will depend on a number of factors including the applicant's geographic location, skills, and experience.
- Incentive Commission Compensation Eligibility – earned monthly
- Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. Additional perks through UHC include: Sweat Equity, free subscription to the Calm App, UHC rewards, Real Appeal, and Quit For Life.
- Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses.
- Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being.
- 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
- Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
- Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
- Commuter Benefits: We offer pre-tax benefits on parking and commuter expenses to cover travel to and from work.
- LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:
- Pet and car insurance discounts.
- Financial services such as LegalShield.
- Relaxation and stress management tools.
- Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
- Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events. Managed through our LSA plan, Kapitus Academy.
- Travel Reimbursement: We also offer travel reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
- Paid Time Off and Sick Time.
- Retirement Benefits: Our 401K plan is managed through Fidelity. To support your long-term financial goals, the company provides a 25% match on your contributions, up to 6% of your annual salary.
About Kapitus:
Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed. We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth.
Company Mission: At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner's story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity.
Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.
See All 9 Customer Solutions Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsCustomer Solutions Specialist Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Solutions Specialist Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Distribution & Wholesale
What Virginia Employers Look For
The qualifications that appear most often in customer solutions specialist jobs across Virginia.
- Bachelor's degree in business, communications, or a related field preferred by most Virginia employers
- Two or more years of experience in customer service, account management, or client-facing roles
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for resolving complex client issues
- Ability to obtain or maintain a federal security clearance for government contracting roles
- Experience with ticketing systems and service-level agreement tracking in enterprise environments
Customer Solutions Specialist Jobs in Virginia: Frequently Asked Questions
How do you become a customer solutions specialist in Virginia?
Most Virginia employers require a bachelor's degree in business, communications, or a related field, though some accept an associate degree combined with relevant work experience. Virginia does not issue a state license specific to this role, so candidates typically build their qualifications through CRM certifications such as Salesforce Administrator or Microsoft Certified credentials. For roles supporting federal agencies, obtaining a public trust clearance or security clearance through a Virginia contractor strengthens candidacy considerably.
Which companies hire customer solutions specialists in Virginia?
Employers hiring customer solutions specialists in Virginia right now include Amazon Web Services, Adobe, and Kapitus, based on current listings on Migrate Mate as of August 2026. Virginia's concentration of federal contractors, financial institutions, and technology firms in Northern Virginia and Richmond makes it one of the more active markets for this role on the East Coast.
Which Virginia cities have the most customer solutions specialist jobs?
The cities with the most customer solutions specialist openings in Virginia are Arlington, McLean, and Vienna. Northern Virginia drives the largest share of postings because of its dense cluster of federal contractors and technology firms, while Richmond's financial services sector and Virginia Beach's military and logistics base account for strong demand in those corridors.
Are there remote customer solutions specialist jobs in Virginia?
Yes, and they are fairly common given how much of the role involves phone, email, and platform-based client interaction. About 50% of customer solutions specialist openings tied to Virginia are remote or hybrid as of August 2026, reflecting the desk-based nature of the work. Account management and software support sub-roles tend to offer the most remote flexibility, while roles tied to federal contracts often require on-site presence for clearance reasons.
How can I get hired as a customer solutions specialist in Virginia with little or no experience?
The most realistic entry path is through a customer service associate or client support coordinator role at a Virginia-based technology contractor or financial institution, then moving into solutions work after demonstrating performance. Capital One's campus recruitment programs in Richmond and Northern Virginia actively bring in new graduates for client-facing roles. Earning a Salesforce or Microsoft Dynamics certification before applying gives candidates without direct experience a concrete credential employers recognize, and lateral moves from help desk or technical support positions are common in Virginia's contractor-heavy market.
Where can I find and apply to customer solutions specialist jobs in Virginia?
You can find and apply to customer solutions specialist jobs in Virginia on Migrate Mate, which lists current Virginia openings. Find roles that match your experience and location and apply directly to the employers posting them.
See All 9 Customer Solutions Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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