Customer Solutions Specialist Jobs in Virginia
Customer Solutions Specialist jobs in Virginia are concentrated in the Northern Virginia, Richmond, and Virginia Beach metros, where technology contractors, federal agencies, and large financial services firms maintain significant customer operations. Companies like Leidos, Capital One, and Booz Allen Hamilton have long-standing Virginia presences and consistently hire customer solutions specialists across IT support, account management, and enterprise client services. Demand is especially strong for specialists with experience in government contracting environments and cloud-based service platforms. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 14+ Customer Solutions Specialist jobs
DESCRIPTION
This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.
For more information, visit https://aws.amazon.com/government-education/defense/
Key job responsibilities
- Meet regularly with DoW mission owners and mission workload development teams to determine workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
- Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.
- Work with mission owners and workload development teams to coordinate access to AWS subject matter experts, solutions architects, and professional service engineers.
- Track and report workload transformation and capacity planning metrics to mission owners and internal stakeholders to ensure capacity and professional resources are provided ahead of demand.
- Meet regularly with enterprise account managers to update status and manage transfer of new opportunities from prospect to workload in progress.
- Participate in and support enterprise account manager customer engagements focused on moving from first-call to active customer engagement.
- Up to 25% travel required.
A day in the life
The CSM for this DoW customer serves as operational orchestrator across customer groups, driving execution and accountability across a large, rapidly growing portfolio. Aligned with the Account Executive(s) and broader account team, this role executes against the account plan and prioritizes opportunities to accelerate AWS progress against the DoW Director's strategic pillars. The customer's highest-visibility programs carry shifting timelines, incomplete acquisition frameworks, and competing stakeholder priorities that demand someone who creates clarity rather than waiting for it. The CSM builds trusted advisor relationships with senior decision makers, shaping strategies that influence investment decisions and anticipating new adoption opportunities.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Experience in customer-facing roles
- US government security clearance of top secret or above
PREFERRED QUALIFICATIONS
- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually
DESCRIPTION
This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.
For more information, visit https://aws.amazon.com/government-education/defense/
Key job responsibilities
- Meet regularly with DoW mission owners and mission workload development teams to determine workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
- Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.
- Work with mission owners and workload development teams to coordinate access to AWS subject matter experts, solutions architects, and professional service engineers.
- Track and report workload transformation and capacity planning metrics to mission owners and internal stakeholders to ensure capacity and professional resources are provided ahead of demand.
- Meet regularly with enterprise account managers to update status and manage transfer of new opportunities from prospect to workload in progress.
- Participate in and support enterprise account manager customer engagements focused on moving from first-call to active customer engagement.
- Up to 25% travel required.
A day in the life
The CSM for this DoW customer serves as operational orchestrator across customer groups, driving execution and accountability across a large, rapidly growing portfolio. Aligned with the Account Executive(s) and broader account team, this role executes against the account plan and prioritizes opportunities to accelerate AWS progress against the DoW Director's strategic pillars. The customer's highest-visibility programs carry shifting timelines, incomplete acquisition frameworks, and competing stakeholder priorities that demand someone who creates clarity rather than waiting for it. The CSM builds trusted advisor relationships with senior decision makers, shaping strategies that influence investment decisions and anticipating new adoption opportunities.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Experience in customer-facing roles
- US government security clearance of top secret or above
PREFERRED QUALIFICATIONS
- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually
See All 14 Customer Solutions Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsCustomer Solutions Specialist Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Solutions Specialist Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
What Virginia Employers Look For
The qualifications that appear most often in customer solutions specialist jobs across Virginia.
- Bachelor's degree in business, communications, or a related field preferred by most Virginia employers
- Two or more years of experience in customer service, account management, or client-facing roles
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for resolving complex client issues
- Ability to obtain or maintain a federal security clearance for government contracting roles
- Experience with ticketing systems and service-level agreement tracking in enterprise environments
Customer Solutions Specialist Jobs in Virginia: Frequently Asked Questions
How do you become a customer solutions specialist in Virginia?
Most Virginia employers require a bachelor's degree in business, communications, or a related field, though some accept an associate degree combined with relevant work experience. Virginia does not issue a state license specific to this role, so candidates typically build their qualifications through CRM certifications such as Salesforce Administrator or Microsoft Certified credentials. For roles supporting federal agencies, obtaining a public trust clearance or security clearance through a Virginia contractor strengthens candidacy considerably.
Which companies hire customer solutions specialists in Virginia?
Employers hiring customer solutions specialists in Virginia right now include Amazon Web Services, Adobe, and Airbus, based on current listings on Migrate Mate as of October 2026. Virginia's concentration of federal contractors, financial institutions, and technology firms in Northern Virginia and Richmond makes it one of the more active markets for this role on the East Coast.
Which Virginia cities have the most customer solutions specialist jobs?
The cities with the most customer solutions specialist openings in Virginia are Arlington, Wise, and McLean. Northern Virginia drives the largest share of postings because of its dense cluster of federal contractors and technology firms, while Richmond's financial services sector and Virginia Beach's military and logistics base account for strong demand in those corridors.
Are there remote customer solutions specialist jobs in Virginia?
Yes, and they are fairly common given how much of the role involves phone, email, and platform-based client interaction. About 50% of customer solutions specialist openings tied to Virginia are remote or hybrid as of October 2026, reflecting the desk-based nature of the work. Account management and software support sub-roles tend to offer the most remote flexibility, while roles tied to federal contracts often require on-site presence for clearance reasons.
How can I get hired as a customer solutions specialist in Virginia with little or no experience?
The most realistic entry path is through a customer service associate or client support coordinator role at a Virginia-based technology contractor or financial institution, then moving into solutions work after demonstrating performance. Capital One's campus recruitment programs in Richmond and Northern Virginia actively bring in new graduates for client-facing roles. Earning a Salesforce or Microsoft Dynamics certification before applying gives candidates without direct experience a concrete credential employers recognize, and lateral moves from help desk or technical support positions are common in Virginia's contractor-heavy market.
Where can I find and apply to customer solutions specialist jobs in Virginia?
You can find and apply to customer solutions specialist jobs in Virginia on Migrate Mate, which lists current Virginia openings. Find roles that match your experience and location and apply directly to the employers posting them.
See All 14 Customer Solutions Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Jobs