Customer Solutions Specialist Jobs in Massachusetts
Customer Solutions Specialist jobs in Massachusetts are concentrated in Boston, Worcester, and the Greater Route 128 technology corridor, where employers like Fidelity Investments, Liberty Mutual, and Wayfair maintain large customer-facing operations. The most in-demand specialties include enterprise account management, technical support escalation, and B2B client onboarding, reflecting the state's dense concentration of financial services, insurance, and e-commerce firms. Massachusetts ranks among the most active markets for this role at every level from associate to senior specialist. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 11+ Customer Solutions Specialist jobs
Eaton’s ES AMER NAS division is currently seeking a Customer Account Solutions Representative within 50 miles of Worcester, MA.
The expected annual salary range for this role is $69000 - $101000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
This position will be responsible to provide a variety of sales and support functions for internal and external customers to drive customer satisfaction. Primary functions include: order review and entry, pre and post order management support, daily customer interaction and advocacy, quote generation and management, and technical product support.
ESSENTIAL FUNCTIONS:
A. Provide product and order management support ensuring customer satisfaction, value and business growth
B. Collaborate cross functionally to ensure on time delivery of customer order requirements
C. Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality and other appropriate departments
D. Apply independent thinking skills and technical knowledge to make product selection requirements to meet unique customer application needs for a diverse product offering
E. Maintain quote and order requirements for Eaton customers by executing pre and post order support, order conversion, and escalation requests in a timely manner
F. Manage and resolve Non-Conformance Requests on behalf of the customer by working with sales representative, customer, and install vendor
G. Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan
H. Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs
I. Demonstrate creative problem-solving skills to generate well balanced customer and business solutions
J. Provide interim account coverage in areas that are open due to vacated territories, vacations, extended leave, or other reasons, including business growth.
K. Collaborate on functional and cross functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.
L. Maintain Finese Daily Support
M. Other duties as assigned
Qualifications:
Basic Qualifications:
• Bachelor’s degree from an accredited college required
• Minimum of 2 years’ experience in Customer Service / Inside Account Support
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position. Only candidates within a 50 mile radius of Worcester, MA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
Preferred Qualifications:
• Key enterprise account support
• Critical thinking skills
• Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of AS400, Lotus Notes, and CRM software
• Technical Degree
• Strong presentation and training skills
• Excel expertise
Skills:
Position Criteria:
• Excellent verbal and written communication skills
• Outstanding interpersonal skills with the ability to work with all levels within the organization
• Establishes strong internal and external customer relationships
• Maintains a positive attitude under stress and time constraints
• Ability to adapt to change, to maintain a positive attitude in a stressful work environment
• Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
• Computer skills including knowledge of Microsoft Office applications
• Ability to take direction, work both independently, and as part of a team
• Mechanical aptitude to understand product applications at end user level
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Eaton’s ES AMER NAS division is currently seeking a Customer Account Solutions Representative within 50 miles of Worcester, MA.
The expected annual salary range for this role is $69000 - $101000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
This position will be responsible to provide a variety of sales and support functions for internal and external customers to drive customer satisfaction. Primary functions include: order review and entry, pre and post order management support, daily customer interaction and advocacy, quote generation and management, and technical product support.
ESSENTIAL FUNCTIONS:
A. Provide product and order management support ensuring customer satisfaction, value and business growth
B. Collaborate cross functionally to ensure on time delivery of customer order requirements
C. Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality and other appropriate departments
D. Apply independent thinking skills and technical knowledge to make product selection requirements to meet unique customer application needs for a diverse product offering
E. Maintain quote and order requirements for Eaton customers by executing pre and post order support, order conversion, and escalation requests in a timely manner
F. Manage and resolve Non-Conformance Requests on behalf of the customer by working with sales representative, customer, and install vendor
G. Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan
H. Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs
I. Demonstrate creative problem-solving skills to generate well balanced customer and business solutions
J. Provide interim account coverage in areas that are open due to vacated territories, vacations, extended leave, or other reasons, including business growth.
K. Collaborate on functional and cross functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.
L. Maintain Finese Daily Support
M. Other duties as assigned
Qualifications:
Basic Qualifications:
• Bachelor’s degree from an accredited college required
• Minimum of 2 years’ experience in Customer Service / Inside Account Support
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position. Only candidates within a 50 mile radius of Worcester, MA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
Preferred Qualifications:
• Key enterprise account support
• Critical thinking skills
• Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of AS400, Lotus Notes, and CRM software
• Technical Degree
• Strong presentation and training skills
• Excel expertise
Skills:
Position Criteria:
• Excellent verbal and written communication skills
• Outstanding interpersonal skills with the ability to work with all levels within the organization
• Establishes strong internal and external customer relationships
• Maintains a positive attitude under stress and time constraints
• Ability to adapt to change, to maintain a positive attitude in a stressful work environment
• Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
• Computer skills including knowledge of Microsoft Office applications
• Ability to take direction, work both independently, and as part of a team
• Mechanical aptitude to understand product applications at end user level
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
See All 11 Customer Solutions Specialist Jobs in Massachusetts
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Find JobsCustomer Solutions Specialist Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Solutions Specialist Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Distribution & Wholesale
- Technology & Software
What Massachusetts Employers Look For
The qualifications that appear most often in customer solutions specialist jobs across Massachusetts.
- Bachelor's degree in business, communications, or a related field
- Two or more years of experience in customer-facing service or account management roles
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for handling complex client needs
- Ability to collaborate cross-functionally with sales, technical, and operations teams
- Experience managing escalations and resolving issues with measurable customer outcomes
Customer Solutions Specialist Jobs in Massachusetts: Frequently Asked Questions
How do you become a customer solutions specialist in Massachusetts?
Most employers in Massachusetts require a bachelor's degree in business, communications, or a related field, though relevant experience can substitute in some cases. There is no state-issued license specific to this role in Massachusetts. Candidates typically build their path through entry-level customer service or account support roles at financial services firms, insurers, or technology companies, then move into specialist positions as they develop product knowledge and client management skills.
Which companies hire customer solutions specialists in Massachusetts?
Massachusetts customer solutions specialist roles are posted by Amazon Web Services, Eaton, and AWeber and others right now, based on current listings on Migrate Mate as of August 2026. Massachusetts's dense cluster of financial services, insurance carriers, and technology firms creates consistent year-round demand for this role.
Which Massachusetts cities have the most customer solutions specialist jobs?
Boston, Massachusetts, and Norton have the most customer solutions specialist openings in Massachusetts. Boston drives the largest share of postings due to its concentration of financial services headquarters, large insurers, and enterprise technology companies, while Worcester and suburban Route 128 corridor employers contribute steady openings in manufacturing support and regional operations roles.
Are there remote customer solutions specialist jobs in Massachusetts?
Yes, and more than most fields, since the core responsibilities involve communication, CRM management, and account coordination that translate well to remote settings. About 50% of customer solutions specialist openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting broader adoption across the financial services and technology sectors. Client onboarding and technical escalation roles tend to offer the most remote flexibility.
How can I get hired as a customer solutions specialist in Massachusetts with little or no experience?
The most realistic entry path is through a customer service associate or client support coordinator role at a Massachusetts financial services firm, insurer, or technology company, then moving laterally into a solutions specialist position. Large Massachusetts employers like Fidelity Investments and Liberty Mutual run structured associate programs that place candidates without direct specialist experience into client-facing support tracks. A Salesforce certification or a demonstrated record of handling client escalations in an adjacent role gives candidates a meaningful edge.
Where can I find and apply to customer solutions specialist jobs in Massachusetts?
You can find and apply to customer solutions specialist jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings. Search the available roles, find the ones that match your experience and location, and apply directly to the ones that fit.
See All 11 Customer Solutions Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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