Commercial Lead Jobs in Massachusetts
Commercial Lead jobs in Massachusetts are in strong demand, with openings concentrated in life sciences, defense contracting, clean energy, and enterprise software, and seniority levels stretching from emerging commercial roles through senior account leadership. Boston, Cambridge, and Waltham anchor most of the hiring, with established employers like Raytheon Technologies, Thermo Fisher Scientific, and HubSpot consistently seeking commercial leads to manage complex client relationships and revenue pipelines. The most in-demand specialties include strategic accounts management, biopharma commercial partnerships, and SaaS-driven growth roles. Find a role that fits below and apply directly.
Find Commercial Lead JobsOverview
Showing 5 of 14+ Commercial Lead jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Lead Director, Member Experience is responsible for shaping the experience strategy and portfolio presentation approach for new and enhanced payor-focused products and capabilities, with a particular emphasis on member-facing communications as a core part of the end-to-end experience. This role drives consistency in how experiences are designed, communicated, and represented across the portfolio, ensuring that product experiences and member communications work together to support clarity, engagement, and adoption. Serving as a cross-functional leader across product, design, marketing, and communications partners, this role sets strategic direction, priorities, and requirements while orchestrating aligned execution across teams.
**The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location
- Define and drive a consistent member experience strategy across the payor product portfolio, ensuring experiences are cohesive, intuitive, and aligned to customer and business needs
- Elevate member communications as a core component of product orchestration, ensuring communications are clear, connected, and integrated into the broader member experience
- Partner with product owners, design, marketing, and leadership to align experience strategy, communication priorities, and portfolio direction
- Drive consistency in how products and experiences are represented across the portfolio, including experience principles, communication patterns, and member-facing interactions
- Serve as a strategic liaison across teams to translate product and experience priorities into clear asks, direction, and execution requirements
- Guide cross-functional alignment on priorities, dependencies, and sequencing related to member experience and communications
- Influence development of experience frameworks, communication approaches, design guidance, and supporting materials that improve usability, engagement, and consistency
- Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across the broader portfolio
- Support strategic initiatives across the product organization that strengthen experience quality, communication effectiveness, and cross-functional orchestration
- Monitor experience signals, member feedback, and adoption patterns to inform future prioritization and design direction
Required Qualifications
- 10+ years of experience in customer experience, member experience, digital experience, product experience, communications strategy, or related leadership roles
- Strong experience in healthcare, payor, digital product, or customer experience environments
- Proven ability to define strategic direction for experience across complex products or portfolios
- Experience integrating member communications, content strategy, or customer-facing messaging into broader experience and product strategy
- Demonstrated success leading highly matrixed work across product, design, marketing, and communications teams
- Strong strategic thinking and systems thinking skills, with the ability to connect journey-level decisions to portfolio-level impact
- Strong executive communication and stakeholder influence skills
- Ability to influence without direct ownership and drive alignment across multiple teams with different accountabilities
- Strong prioritization, organizational, and cross-functional leadership skills
Success Profile
The strongest candidates for this role will bring:
- A strong portfolio mindset around experience consistency and member clarity
- Deep appreciation for how communications shape the actual member experience
- The ability to connect product, experience, and communications into a single strategic narrative
- Strong judgment in balancing member needs, business priorities, and cross-functional realities
- Executive presence and the ability to set direction across a broad stakeholder set
- A disciplined, orchestration-oriented approach to turning complexity into aligned action
What Success Looks Like
- Member experiences are more consistent across the portfolio and easier to navigate
- Member communications are treated as a strategic part of the experience rather than a downstream deliverable
- Cross-functional teams have clearer direction on priorities, requirements, and sequencing tied to experience and communications
- Products are represented in ways that feel more connected, intuitive, and member-centered
- The broader product organization benefits from stronger experience coherence, clearer member messaging, and better cross-functional alignment
Education
Bachelor's degree preferred/specialized training/relevant professional qualification.
Pay Range
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 09/10/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Lead Director, Member Experience is responsible for shaping the experience strategy and portfolio presentation approach for new and enhanced payor-focused products and capabilities, with a particular emphasis on member-facing communications as a core part of the end-to-end experience. This role drives consistency in how experiences are designed, communicated, and represented across the portfolio, ensuring that product experiences and member communications work together to support clarity, engagement, and adoption. Serving as a cross-functional leader across product, design, marketing, and communications partners, this role sets strategic direction, priorities, and requirements while orchestrating aligned execution across teams.
**The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location
- Define and drive a consistent member experience strategy across the payor product portfolio, ensuring experiences are cohesive, intuitive, and aligned to customer and business needs
- Elevate member communications as a core component of product orchestration, ensuring communications are clear, connected, and integrated into the broader member experience
- Partner with product owners, design, marketing, and leadership to align experience strategy, communication priorities, and portfolio direction
- Drive consistency in how products and experiences are represented across the portfolio, including experience principles, communication patterns, and member-facing interactions
- Serve as a strategic liaison across teams to translate product and experience priorities into clear asks, direction, and execution requirements
- Guide cross-functional alignment on priorities, dependencies, and sequencing related to member experience and communications
- Influence development of experience frameworks, communication approaches, design guidance, and supporting materials that improve usability, engagement, and consistency
- Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across the broader portfolio
- Support strategic initiatives across the product organization that strengthen experience quality, communication effectiveness, and cross-functional orchestration
- Monitor experience signals, member feedback, and adoption patterns to inform future prioritization and design direction
Required Qualifications
- 10+ years of experience in customer experience, member experience, digital experience, product experience, communications strategy, or related leadership roles
- Strong experience in healthcare, payor, digital product, or customer experience environments
- Proven ability to define strategic direction for experience across complex products or portfolios
- Experience integrating member communications, content strategy, or customer-facing messaging into broader experience and product strategy
- Demonstrated success leading highly matrixed work across product, design, marketing, and communications teams
- Strong strategic thinking and systems thinking skills, with the ability to connect journey-level decisions to portfolio-level impact
- Strong executive communication and stakeholder influence skills
- Ability to influence without direct ownership and drive alignment across multiple teams with different accountabilities
- Strong prioritization, organizational, and cross-functional leadership skills
Success Profile
The strongest candidates for this role will bring:
- A strong portfolio mindset around experience consistency and member clarity
- Deep appreciation for how communications shape the actual member experience
- The ability to connect product, experience, and communications into a single strategic narrative
- Strong judgment in balancing member needs, business priorities, and cross-functional realities
- Executive presence and the ability to set direction across a broad stakeholder set
- A disciplined, orchestration-oriented approach to turning complexity into aligned action
What Success Looks Like
- Member experiences are more consistent across the portfolio and easier to navigate
- Member communications are treated as a strategic part of the experience rather than a downstream deliverable
- Cross-functional teams have clearer direction on priorities, requirements, and sequencing tied to experience and communications
- Products are represented in ways that feel more connected, intuitive, and member-centered
- The broader product organization benefits from stronger experience coherence, clearer member messaging, and better cross-functional alignment
Education
Bachelor's degree preferred/specialized training/relevant professional qualification.
Pay Range
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 09/10/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 14 Commercial Lead Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Commercial Lead JobsCommercial Lead Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Commercial Lead Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Biotechnology & Pharmaceuticals
- Healthcare & Medical Services
- Consulting & Professional Services
What Massachusetts Employers Look For
The qualifications that appear most often in commercial lead jobs across Massachusetts.
- Bachelor's degree in business, engineering, or a related field required by most Massachusetts employers
- Three or more years managing commercial accounts or B2B sales cycles in a relevant industry
- Demonstrated ability to negotiate contracts and close deals with enterprise or institutional clients
- Experience working with CRM platforms such as Salesforce to track pipelines and forecast revenue
- Strong cross-functional collaboration skills with marketing, legal, and product teams
- Familiarity with Massachusetts-based regulated industries such as life sciences, defense, or clean energy
Commercial Lead Jobs in Massachusetts: Frequently Asked Questions
How do you become a commercial lead in Massachusetts?
Most commercial lead roles in Massachusetts require a bachelor's degree in business, marketing, engineering, or a related field, followed by several years in sales, account management, or business development. Massachusetts does not require a state-issued license for commercial lead roles in most sectors. Candidates targeting life sciences or defense firms in the state benefit from industry-specific knowledge and a record of managing complex, multi-stakeholder deals common to those regulated environments.
Which companies hire commercial leads in Massachusetts?
Employers hiring commercial leads in Massachusetts right now include CVS Health, Biogen, and Merck KGaA, based on current listings on Migrate Mate as of August 2026. Massachusetts's deep concentration of biopharma, defense, and enterprise tech companies means commercial lead demand is spread across both global headquarters and large regional offices anchored in the Greater Boston area.
Which Massachusetts cities have the most commercial lead jobs?
Boston, Waltham, and Cambridge have the most commercial lead openings in Massachusetts. Boston and Cambridge drive the largest share of postings, fueled by a dense cluster of life sciences firms, technology companies, and financial services employers, while Waltham and other Route 128 corridor communities contribute substantially through the defense, biotech, and enterprise software companies headquartered there.
Are there remote commercial lead jobs in Massachusetts?
Yes, and they are more common than in many fields, since much of the commercial lead role involves client calls, proposal writing, and pipeline management that can be done remotely. About 73% of commercial lead openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting strong employer flexibility across the tech and biopharma sectors. Client-facing relationship work and in-person deal negotiations are the parts most likely to require periodic on-site presence.
How can I get hired as a commercial lead in Massachusetts with little or no experience?
The most realistic entry path is a business development representative or inside sales role at a Massachusetts technology or life sciences company, where you build the account management and pipeline skills employers look for in a commercial lead. Large Massachusetts employers like Thermo Fisher Scientific and MathWorks run structured sales development programs that place new graduates into commercial tracks. Completing a Salesforce certification or earning a HubSpot sales credential strengthens a junior candidate's application considerably before making the move into a commercial lead position.
Where can I find and apply to commercial lead jobs in Massachusetts?
You can find and apply to commercial lead jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated regularly. Find roles that match your experience and target industry, then apply directly to each position from the listing.
See All 14 Commercial Lead Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Commercial Lead Jobs