Technical Services Manager Jobs in Massachusetts
Technical Services Manager jobs in Massachusetts are concentrated in the state's life sciences corridor, defense technology sector, and enterprise software industry, with demand at every level from team lead through director of technical services. The heaviest hiring is in Greater Boston, Cambridge, and Worcester, where anchor employers such as Raytheon Technologies, Thermo Fisher Scientific, and MathWorks maintain large technical operations and service organizations. The most in-demand specialties are field service management, laboratory instrumentation support, and IT service delivery. Find a role that fits below and apply directly.
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Showing 5 of 18+ Technical Services Manager jobs
DESCRIPTION
As an Amazon Robotics Mechanical Engineer, you will be the Subject Matter Expert for all robotic HW systems. develop innovative custom hardware tools for our robotic solutions. The ideal candidate has experience designing and analyzing mechanical systems, enjoys analytical problem solving and possesses practical knowledge of manufacturing methods.
Key job responsibilities
The Mechanical Engineer will be responsible for:
- Work with cross-functional team to analyze HW systems and own reliability of these systems.
- Own and run FRBs for HW systems
- Working with the Operations, Manufacturing, Supply Chain and Quality organizations as well as vendors to ensure systems maintainability
- Exhibit role model behaviors of thorough engineering analysis and cradle to grave ownership
- Working with an cross-functional team to execute tool designs from concept to production including specification, design, prototyping, validation and testing
- Writing functional specifications, design verification plans, and functional test procedures
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- Experience in developing functional specifications, design verification plans and functional test procedures
- Bachelor's degree or above in Mechanical Engineering
- Experience in Systems engineering, site reliability engineering, building and operating systems at scale
PREFERRED QUALIFICATIONS
- Master's degree in electrical engineering, computer engineering, or equivalent
- Experience working with interdisciplinary teams to execute product design from concept to production
- Experience with the project management of technical projects
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, North Reading - 137,300.00 - 185,700.00 USD annually
DESCRIPTION
As an Amazon Robotics Mechanical Engineer, you will be the Subject Matter Expert for all robotic HW systems. develop innovative custom hardware tools for our robotic solutions. The ideal candidate has experience designing and analyzing mechanical systems, enjoys analytical problem solving and possesses practical knowledge of manufacturing methods.
Key job responsibilities
The Mechanical Engineer will be responsible for:
- Work with cross-functional team to analyze HW systems and own reliability of these systems.
- Own and run FRBs for HW systems
- Working with the Operations, Manufacturing, Supply Chain and Quality organizations as well as vendors to ensure systems maintainability
- Exhibit role model behaviors of thorough engineering analysis and cradle to grave ownership
- Working with an cross-functional team to execute tool designs from concept to production including specification, design, prototyping, validation and testing
- Writing functional specifications, design verification plans, and functional test procedures
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- Experience in developing functional specifications, design verification plans and functional test procedures
- Bachelor's degree or above in Mechanical Engineering
- Experience in Systems engineering, site reliability engineering, building and operating systems at scale
PREFERRED QUALIFICATIONS
- Master's degree in electrical engineering, computer engineering, or equivalent
- Experience working with interdisciplinary teams to execute product design from concept to production
- Experience with the project management of technical projects
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, North Reading - 137,300.00 - 185,700.00 USD annually
See All 18 Technical Services Manager Jobs in Massachusetts
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Find JobsTechnical Services Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Technical Services Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Science & Research
- E-Commerce & Online Marketplaces
What Massachusetts Employers Look For
The qualifications that appear most often in technical services manager jobs across Massachusetts.
- Bachelor's degree in engineering, computer science, or a related technical field required
- Five or more years managing technical support, field service, or systems engineering teams
- Demonstrated experience with SLA management, escalation protocols, and customer success metrics
- Proficiency with service management platforms such as ServiceNow, Salesforce Service Cloud, or similar tools
- Strong cross-functional communication skills bridging engineering, sales, and operations teams
- ITIL Foundation certification or equivalent service management framework knowledge preferred
Technical Services Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a technical services manager in Massachusetts?
The typical path starts with a bachelor's degree in engineering, computer science, or a closely related technical discipline, followed by several years in a hands-on technical role such as field service engineer or systems administrator. Massachusetts employers in life sciences and defense often require domain-specific experience before moving into management. Earning an ITIL certification and building a record of team leadership or project ownership strengthens candidacy at companies headquartered in the Greater Boston area.
How much do technical services managers make in Massachusetts?
Technical services managers in Massachusetts earn a median of about $214,960 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $134,390 for the lowest 10% to over $308,250 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical services managers in Massachusetts?
Employers hiring technical services managers in Massachusetts right now include Amazon, InterSystems, and Axis Communications, based on current listings on Migrate Mate as of August 2026. Massachusetts's dense concentration of medical device, defense, and enterprise software companies means openings frequently appear at both large multinationals and well-funded regional firms.
Which Massachusetts cities have the most technical services manager jobs?
Boston, North Reading, and Chelmsford have the most technical services manager openings in Massachusetts. Greater Boston dominates because it anchors the state's life sciences, defense technology, and enterprise software ecosystems, while Worcester and other suburban Route 128 corridor communities host satellite offices and manufacturing campuses for many of the same employers, generating consistent service management demand outside the urban core.
Are there remote technical services manager jobs in Massachusetts?
Yes, but they are less common than in purely analytical roles because technical services managers frequently need to be on-site to oversee field teams, manage lab instrumentation, or coordinate with hardware-focused operations. About 63% of technical services manager openings tied to Massachusetts are remote or hybrid as of August 2026. The tasks most suited to remote work include vendor escalations, reporting, scheduling, and cross-functional coordination that does not require physical presence.
How can I get hired as a technical services manager in Massachusetts with little or no experience?
The most realistic entry path is moving up from a senior individual-contributor technical role, such as field service engineer, technical support specialist, or applications scientist, at a Massachusetts life sciences or technology employer. Companies like Thermo Fisher Scientific and Raytheon Technologies run formal associate or rotational programs that expose high-performing technicians to management responsibilities. Pursuing an ITIL Foundation certification and volunteering to lead a small project or on-call schedule demonstrates readiness before a formal promotion.
Where can I find and apply to technical services manager jobs in Massachusetts?
You can find and apply to technical services manager jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings. Search the listings for roles that match your experience level and specialty area, then apply directly to the ones that fit.
See All 18 Technical Services Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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