Technical Account Manager Jobs in Massachusetts

Job Description

Are you a dynamic security engineering professional with experience in large enterprise environments?

Are you passionate about building relationships and ensuring customer success?
Join Guardicore (now Akamai Enterprise Security Group)

Our Security Professional Services team helps protect some of the most well-known organizations around the world. We support our security and enterprise products (e.g. Zero Trust solutions, Web Application Firewall, anti-DDoS solutions, Bot Management).

Partner with the best

As a Technical Account Manager II, you will lead a large deployment process. You will help to build, innovate, improve performance and security strategies. Becoming an industry expert, delivering innovative outcomes for customers through efficient relationships and operational focus.

As a Technical Account Manager II, you will be responsible for:
- Being the focal point for technical vendor related issues in front of the customer
- Providing product best practice and design guidance, to enhance technical and business outcomes, overseeing scale and performance over time.
- Working closely with Support and Engineering teams to quickly resolve any issues and drive customer satisfaction
- Assisting with deployment, configuration and customization of the platform while adapting to changes in the Customer's environment.
- Monitoring performance to determine how well the systems are running and what improvements can be made
- Briefing the customer on upcoming features and updates, and provide training in cooperation with Guardicore training team

Do What You Love

To be successful in this role you will:
- Have a High School / Bachelor's degree in Computer Science, Engineering, another related field or its equivalent
- Have 7-10 years of experience in technical customer-facing roles - TAM, solutions engineer, solutions architect
- Have experience with microsegmentation platforms, EDR, or network security and Zero trust products
- Have experience working with cloud platforms (AWS, Azure, GCP)
- Be Familiar with virtualization (VMware, Hyper-V)
- Possess experience working with Kubernetes is advantageous.
- Have understanding of networking, security, and operating systems (Linux/Windows)
- Demonstrate expertise in account management with effective communication abilities.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

This role covers a specific sales territory. In order to accommodate time zone and travel requirements for this role, successful candidates will be based in Cambridge, MA or Dallas, TX.

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

Benefits

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - The On Target Earnings (OTE, base salary + commissions) for this position ranges from $88,900 - $160,100/year; a candidate’s OTE is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.