INTRODUCTION

We're looking for a customer-empathetic and technically-adept Technical Account Manager to serve as a strategic advisor to our largest, most complex enterprise customers. You will partner deeply with customer stakeholders to drive technical enablement, ensure sustained adoption, and align Asana's capabilities with their long-term business goals. In this highly cross-functional role, you will use your strong critical thinking and collaboration skills to influence both internal teams and external executive stakeholders, making a lasting impact on our customer retention and platform growth.

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

ROLE AND RESPONSIBILITIES

What you'll achieve:

• Own the post-sales technical success of enterprise and strategic customers, serving as their primary advisor and partner as they scale their infrastructure.
• Lead technical onboarding and build joint success plans with clear milestones and measurable outcomes to accelerate customer time-to-value from day one.
• Drive proactive engagement through regular touchpoints, Executive Business Reviews (EBRs), roadmap alignment, and deep platform technical reviews.
• Deliver admin and power-user enablement sessions, sharing best practices on Asana APIs, integrations, authentication protocols, and admin governance.
• Lead technical escalations, migrations, and incident coordination by partnering cross-functionally to resolve complex issues and mitigate account risk.
• Monitor customer health data and usage trends to proactively surface risks, identify expansion opportunities, and support renewal readiness in partnership with Sales.
• Collaborate closely with Support, Product, and Engineering to deliver a unified customer experience and advocate for product roadmap enhancements based on customer needs.
• Contribute to internal playbooks, SOPs, and knowledge resources to help standardize and elevate the broader TAM practice.

BASIC QUALIFICATIONS

About you:

• Brings 5+ years of experience in a customer-facing, consultative technical role (such as TAM, Solutions Engineer, or Implementation Consultant) supporting enterprise SaaS customers.
• Possesses strong technical acumen with a solid understanding of APIs, integrations, authentication protocols (SAML, SCIM), and enterprise IT architecture.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• Comfortable presenting to executive audiences, translating complex technical outcomes into compelling business value narratives.
• Understands the commercial impact of the role, specifically how account health, data-driven insights, and technical risk reduction connect to net revenue retention (NRR) and expansion.
• Thrives in ambiguous, fast-paced environments, using a process-driven and action-oriented approach to manage competing priorities across a large portfolio.
• Communicates proactively, thoroughly, and transparently across both highly technical operations teams and non-technical business executives.

COMPENSATION

• The estimated base salary range is between $120,000 - $136,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about total compensation and benefits.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

LI-Hybrid

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

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