Technical Account Manager Jobs in Chicago, IL

Anomali, headquartered in Silicon Valley, delivers the first Intelligence-Native Agentic SOC Platform — unifying a security data lake, the world's largest IOC repository, threat intelligence, and agentic AI into a single modern experience. The platform accelerates detection, investigation, and response, delivering earlier insights, faster action, and scalable modernization across any environment.

Whether augmenting existing tools or delivering complete SOC capabilities end-to-end, Anomali empowers security teams to operate faster, smarter, and with confidence.

Beyond Detecting. Start Deciding. Start Acting.

Learn more at www.anomali.com.

We are looking for a dedicated, ambitious, curious and self-driven Senior Technical Account Manager (TAM) to join the US Customer Success team. The TAM is the most accountable individual for a customer's adoption journey - end to end, from onboarding through full production use. You will pair deep technical fluency with the executive presence to build lasting relationships with analysts, directors, and CISOs, and you'll own the cadence of QBRs/EBRs that turn technical wins into renewed and expanded business.

As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals. You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires.

By using your knowledge of CTI and SecOps, you’ll provide technical advice to ensure customers use the technology effectively. You will have an intimate knowledge of your customer’s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face. You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts. The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.

o Serve as an Anomali Platform power user; help our customers achieve success with the technology

o Own and drive the customer's adoption lifecycle from onboarding through full production maturity, serving as the single accountable owner of that ourcome

o Plan and lead QBRs/EBRs with analyst, director, and CISO level stakeholders, translating technical usage into business value and security outcomes

Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners

o Address customer’s technical requests; proactively identify and resolve issues

o Provide advice, guidance, and technical know-how to ensure successful usage and adoption

o Manage customer expectations while holding them accountable

o Be your customer’s advocate and internal champion

o Promote advocacy

o Track key account metrics; communicate progress to internal and external stakeholders

o Engage with the Onboarding Engineers to ensure a smooth transition

o Engage with Technical Support to ensure speedy resolution of customer issues

o Engage with Engineering to resolve customer reported issues

o Partner with Sales to ensure an exceptional customer experience

o Engage with Product Management to promote customer feature requests

Qualifications
Skills and Experience Requirements:

Compensation Transparency

$150,000 - $180,000 USD

Please note that the annual base salary range is a guideline and, for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as, knowledge, skills and experience of the candidate. In addition to base pay, this position is eligible for benefits, and may be eligible for a bonus and/or equity.