Technical Services Manager Jobs in Washington
Technical Services Manager jobs in Washington are consistently active, with strong demand concentrated in aerospace and defense, information technology, cloud infrastructure, and advanced manufacturing across a range from early-career supervisors through senior director-level roles. Seattle, Bellevue, and Redmond anchor the largest share of openings, where established employers like Boeing, Microsoft, and Amazon maintain significant technical operations. The most sought-after specialties include IT service delivery management, field engineering leadership, and technical support operations. Find a role that fits below and apply directly.
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Showing 5 of 36+ Technical Services Manager jobs
DESCRIPTION
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.
We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful, simple user experiences. We are looking for a passionate, talented, and experienced Principal Product Manager - Technical, External Services to join us to lead the strategy and roadmap for communication channels in Amazon Connect. The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. You will play a crucial role in developing the next generation of AWS application services and have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus. This team is a great fit for you if:
1. You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
2. You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
3. You'd like to be directly responsible for solving real customer problems.
4. You are a passionate learner and are motivated to take on new challenges.
5. You want to have fun, surround yourself with a highly talented team that likes to solve complex problems, but also enjoys work-life balance.
Our team is focused on building and scaling externally facing services that help businesses of all sizes succeed. We operate with a strong sense of ownership and a commitment to delivering products that customers trust and rely on. We value collaboration, creative problem-solving, and a willingness to tackle hard questions. As we continue to grow, you will play a central role in shaping our product strategy and raising the bar for the services we deliver. If you are excited about working at the intersection of technology, business strategy, and customer impact, we would love to hear from you.
Key job responsibilities
Define and own the multi-year product vision and strategy for one or more RTC product areas (e.g., agentic voice foundations, multimodal communications, turnkey RTC apps, or AI-powered voice/video agents), influencing the direction of a business with $700M+ in annual revenue
Set the long-term technical and product direction by authoring PRFAQs, strategy documents, and 3-year vision narratives that align engineering, design, and senior leadership (L8+/VP) around a shared north star
Identify and drive new-to-world opportunities that expand Amazon Connect's addressable market beyond the traditional contact center (e.g., IT service management, healthcare, recruiting)
Make high-judgment trade-off decisions across competing priorities, customer commitments, and technical investments — operating as the named product decision-maker for your domain
Drive cross-organizational alignment across multiple Amazon Connect product teams, ensuring RTC primitives are composable and reusable across the Connect portfolio
Represent the product externally with strategic enterprise customers (e.g., JPMC, Intuit, Telstra, CalSAWS), translating customer needs into product strategy and unblocking multi-million dollar migrations
Establish mechanisms and frameworks (e.g., quarterly business reviews, OKRs, product tenets) that raise the bar for how the team plans, prioritizes, and measures success
Mentor and develop Senior PMTs on the team, raising the product management bar across the organization
Influence without authority across engineering, science, design, GTM, and finance teams to drive alignment on complex, ambiguous, multi-team initiatives
A day in the life
You might start your morning reviewing customer adoption metrics and preparing a decision narrative for leadership on a proposed service expansion. By midday, you are in a design review with engineering, working through trade-offs on a new feature that addresses a recurring pain point across enterprise customers. In the afternoon, you connect with partner teams to align roadmap priorities, then close out by refining a pricing model or drafting a technical white paper that will guide customer-facing conversations.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 7+ years of working as a Technical Product Manager experience
- 5+ years of technical (software development, network development, IT, other related) experience
- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
PREFERRED QUALIFICATIONS
- Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually
DESCRIPTION
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.
We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful, simple user experiences. We are looking for a passionate, talented, and experienced Principal Product Manager - Technical, External Services to join us to lead the strategy and roadmap for communication channels in Amazon Connect. The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. You will play a crucial role in developing the next generation of AWS application services and have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus. This team is a great fit for you if:
1. You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
2. You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
3. You'd like to be directly responsible for solving real customer problems.
4. You are a passionate learner and are motivated to take on new challenges.
5. You want to have fun, surround yourself with a highly talented team that likes to solve complex problems, but also enjoys work-life balance.
Our team is focused on building and scaling externally facing services that help businesses of all sizes succeed. We operate with a strong sense of ownership and a commitment to delivering products that customers trust and rely on. We value collaboration, creative problem-solving, and a willingness to tackle hard questions. As we continue to grow, you will play a central role in shaping our product strategy and raising the bar for the services we deliver. If you are excited about working at the intersection of technology, business strategy, and customer impact, we would love to hear from you.
Key job responsibilities
Define and own the multi-year product vision and strategy for one or more RTC product areas (e.g., agentic voice foundations, multimodal communications, turnkey RTC apps, or AI-powered voice/video agents), influencing the direction of a business with $700M+ in annual revenue
Set the long-term technical and product direction by authoring PRFAQs, strategy documents, and 3-year vision narratives that align engineering, design, and senior leadership (L8+/VP) around a shared north star
Identify and drive new-to-world opportunities that expand Amazon Connect's addressable market beyond the traditional contact center (e.g., IT service management, healthcare, recruiting)
Make high-judgment trade-off decisions across competing priorities, customer commitments, and technical investments — operating as the named product decision-maker for your domain
Drive cross-organizational alignment across multiple Amazon Connect product teams, ensuring RTC primitives are composable and reusable across the Connect portfolio
Represent the product externally with strategic enterprise customers (e.g., JPMC, Intuit, Telstra, CalSAWS), translating customer needs into product strategy and unblocking multi-million dollar migrations
Establish mechanisms and frameworks (e.g., quarterly business reviews, OKRs, product tenets) that raise the bar for how the team plans, prioritizes, and measures success
Mentor and develop Senior PMTs on the team, raising the product management bar across the organization
Influence without authority across engineering, science, design, GTM, and finance teams to drive alignment on complex, ambiguous, multi-team initiatives
A day in the life
You might start your morning reviewing customer adoption metrics and preparing a decision narrative for leadership on a proposed service expansion. By midday, you are in a design review with engineering, working through trade-offs on a new feature that addresses a recurring pain point across enterprise customers. In the afternoon, you connect with partner teams to align roadmap priorities, then close out by refining a pricing model or drafting a technical white paper that will guide customer-facing conversations.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 7+ years of working as a Technical Product Manager experience
- 5+ years of technical (software development, network development, IT, other related) experience
- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
PREFERRED QUALIFICATIONS
- Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually
See All 36 Technical Services Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find JobsTechnical Services Manager Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Technical Services Manager Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon Web Services18
- Amazon11
- ENFRA1
- Fluke1
- ilani1
Top Industries Hiring
- Distribution & Wholesale
- Retail
- Technology & Software
- E-Commerce & Online Marketplaces
- Consulting & Professional Services
What Washington Employers Look For
The qualifications that appear most often in technical services manager jobs across Washington.
- Bachelor's degree in engineering, computer science, information technology, or a related technical field
- Five or more years of progressive experience in technical services or IT support operations
- Demonstrated experience leading cross-functional technical teams of at least five people
- Proficiency with ITIL frameworks, service management platforms, or enterprise ticketing systems
- Strong vendor management and contract negotiation experience in a technical environment
- Industry certifications such as PMP, ITIL Foundation, or relevant technology vendor credentials
Technical Services Manager Jobs in Washington: Frequently Asked Questions
How do you become a technical services manager in Washington?
Most technical services managers in Washington follow a path that begins with a bachelor's degree in engineering, computer science, or information technology, followed by several years in hands-on technical roles before moving into team leadership. Washington does not require a state-issued license specific to this management role, but employers in aerospace, defense contracting, and regulated industries often expect certifications like PMP or ITIL. Building experience with Washington's dominant sectors, particularly cloud services, aerospace systems, and enterprise IT, strengthens candidacy considerably.
How much do technical services managers make in Washington?
Technical services managers in Washington earn a median of about $209,370 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $130,010 for the lowest 10% to over $327,300 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical services managers in Washington?
Employers hiring technical services managers in Washington right now include Amazon Web Services, Amazon, and ENFRA, based on current listings on Migrate Mate as of October 2026. Washington's concentration of technology headquarters, aerospace prime contractors, and large healthcare systems means hiring is spread across both global enterprise names and regional anchor institutions.
Which Washington cities have the most technical services manager jobs?
Seattle, Bellevue, and Tacoma account for the most technical services manager openings in Washington. Seattle and the Eastside corridor, including Bellevue and Redmond, drive the majority of postings because of the concentration of technology headquarters, cloud infrastructure operations, and aerospace contractors that depend on large-scale technical service functions.
Are there remote technical services manager jobs in Washington?
Yes, and more than many management roles, because a significant portion of the work involves overseeing distributed teams, vendor relationships, and digital service delivery rather than hands-on physical work. About 75% of technical services manager openings tied to Washington are remote or hybrid as of October 2026, reflecting the state's strong technology employer base. Fully remote roles are most common in IT service management and cloud operations, while roles in aerospace, manufacturing, and facilities-dependent environments typically require on-site presence.
How can I get hired as a technical services manager in Washington with little or no experience?
The most realistic entry path is moving into a technical lead or team lead role from a hands-on technical position such as systems administrator, IT support specialist, or field service technician, then stepping up to management. Large Washington employers like Boeing, Microsoft, and major healthcare systems regularly hire for associate technical program coordinator and IT operations supervisor roles that serve as a bridge. Earning an ITIL Foundation certification or a project management credential while in a technical contributor role signals readiness for management and gives candidates a concrete edge in Washington's competitive market.
Where can I find and apply to technical services manager jobs in Washington?
You can find and apply to technical services manager jobs in Washington on Migrate Mate, which lists current openings across the state updated regularly. Find roles that fit your experience and apply directly to the employers posting them.
See All 36 Technical Services Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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