Technical Services Manager Jobs in Seattle, WA

DESCRIPTION

We are looking for a Senior Product Manager – Technical to own the product and service roadmap for Amazon Connectivity Service (ACS) as we expand our connectivity offerings — including cellular (eSIM/iSIM), Wi-Fi access, integration with satellite (Leo), and Amazon Sidewalk. This is a high-impact, high-visibility role at the intersection of connectivity technology, cloud services, and enterprise product management. You will define what ACS builds next, why it matters, and the customer connectivity experience.

Key job responsibilities
Own the end-to-end product strategy and multi-year roadmap for ACS connectivity services, including eSIM/iSIM orchestration, multi-network switching, Wi-Fi offload, and emerging technologies (satellite, Amazon Sidewalk), encompassing both internal development and partner integration. Gather customer inputs to develop product strategy, translate complex connectivity capabilities into customer-centric offerings, and manage the interplay between consumer and IoT connectivity technologies. Evaluate build-vs-partner delivery options and contribute to ongoing business cases including financial models and ROI analysis. Deeply understand the needs of Amazon customers (eero, Ring, Kindle, FleetEdge, Prime Air, Zoox, Lab126) and apply customer segmentation models to prioritize and scale ACS capabilities as the customer base grows. Conduct competitive analysis, partner with AWS sales teams on go-to-market motions, and drive AWS Marketplace integration. Define crisp product requirements, user stories, and KPIs for each initiative. Manage feature prioritization and sprint planning with internal and external partners, lead product lifecycle management including launches, deprecations, and continuous improvement, and work cross-functionally with engineering, solutions architecture, legal, finance, and business development from conception through launch and ongoing optimization.

A day in the life
Days center on customer engagement—meeting internal teams (eero, FleetEdge) and external partners to capture connectivity requirements. This feeds directly into developing detailed specifications for external development partners and defining ACS feature requirements that live on other teams' roadmaps, such as Leo's billing and packet core or AWS AI tools. Close partnership with the ACS TPM ensures customer feedback is synthesized into prioritized backlog items and new service deployments stay on track. The constant thread is translating customer needs into clear technical requirement documents that drive execution across internal teams, external partners, and cross-organizational dependencies.

About the team
Amazon Connectivity Services (ACS) is a centralized team within Amazon Devices that provides affordable, reliable multi-modal across Amazon. ACS manages data agreements with global MNOs (e.g. AT&T, Vodafone), operates cloud-based eSIM infrastructure, and delivers connectivity orchestration for 5+ million active devices across 42+ Amazon programs—including Kindle, eero, Zoox, FleetEdge, and Prime Air . The team drives connectivity innovation and cost optimization as they manage $40M+ in annual connectivity spend. ACS works with leading connectivity service providers in the industry. We partner with AWS and Leo on new service offerings and target customers.

BASIC QUALIFICATIONS

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience with end to end product delivery
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

• Experience in building and driving adoption of new tools
• Experience designing and launching new products from the ground up
• Experience with cellular connectivity technologies including eSIM, iSIM, SGP.32, and connectivity ecosystems, primarily cellular.
• Background in AWS, telecom, or enterprise SaaS product management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually