Technical Services Manager Jobs
Technical Services Manager jobs are open across manufacturing, IT services, telecommunications, and healthcare technology, from team lead to director level, with specializations in field service operations, technical support, and client success management. Find a role that fits from the openings below and apply directly.
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Manager of Technical Services
- DEPARTMENT OF INVESTIGATION
Posted on
07/31/2026
- Full-time
Location
MANHATTAN
- No exam required
Department
Law Enforcement Technology
Save
Job Description
The New York City Department of Investigation (“DOI”) is one of the oldest law enforcement agencies in the country; its mission is to combat municipal corruption. DOI serves the people of New York City by acting as an independent and nonpartisan watchdog for New York City government, City agencies, and City employees, vendors with City contracts, individuals and entities that receive City funds.
DOI seeks an experienced leader to oversee the Law Enforcement Technology (LET) Technical Services Unit (TSU). Reporting directly to the Assistant Commissioner of LET, you will supervise and support a team that provides technical assistance and operational support to investigative units. Responsibilities include deploying, operating, and maintaining specialized surveillance and monitoring equipment, and assisting with lawful electronic surveillance operations in strict compliance with court orders and legal requirements. You will support audio, video, and data capture operations for criminal investigations; troubleshoot, configure, and maintain technical systems in both field and controlled environments; and prepare detailed reports and documentation related to the operations.
The ideal candidate will collaborate with investigators, supervisors, and prosecutors to ensure effective, compliant, and timely investigative support. You will also testify in court proceedings as needed. Due to the nature of the work, candidates may occasionally be required to work non-traditional hours to accomplish the unit's mission.
If selected, the candidate will be fingerprinted and undergo a background investigation.
SPECIAL INVESTIGATOR - 31130
Minimum Qualifications
1. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in an industrial or governmental agency in the field of investigation, auditing, law enforcement, security, inspections, or in a major operational area of the agency in which the appointment is to be made; or
2. A baccalaureate degree from an accredited college or university; or
3. Education and/or experience equivalent to "1" or "2" above.
Preferred Skills
1.Baccalaureate degree (preferably in Forensic Computing, Computer Science, Computer Security, Systems/Electrical engineering or a related field) from an accredited college. 2.Professional certifications such as CCE, CFCE, EnCE, GCFA, GCFE, SCERS, COMPTIA, CHFI, CEH, GBFA, NATIA CTI or comparable credentials. 3.Experience with investigative and forensic tools used in the acquisition, examination, and analysis of digital evidence. 4.Strong understanding of configuring and programing IP Cameras, including experience acting as a system administrator and technical understanding of encrypted radio communications. 5.Ability to disassemble, configure, and troubleshoot a wide range of computer hardware. 6.Designing, fabricating, and customizing specialized enclosures and technical housings for surveillance, monitoring, and electronic evidence-collection devices.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Save
Job ID
789064
Posted until
09/29/2026
Title code
31130
Civil service title
SPECIAL INVESTIGATOR
Title classification
Exempt-4
Business title
Manager of Technical Services
- Experience level: Experienced (non-manager)
Job level
00
Number of positions
1
Work location
180 Maiden Lane
- Category: Technology, Data & Innovation
Manager of Technical Services
Manager of Technical Services
- DEPARTMENT OF INVESTIGATION
Posted on
07/31/2026
- Full-time
Location
MANHATTAN
- No exam required
Department
Law Enforcement Technology
Save
Job Description
The New York City Department of Investigation (“DOI”) is one of the oldest law enforcement agencies in the country; its mission is to combat municipal corruption. DOI serves the people of New York City by acting as an independent and nonpartisan watchdog for New York City government, City agencies, and City employees, vendors with City contracts, individuals and entities that receive City funds.
DOI seeks an experienced leader to oversee the Law Enforcement Technology (LET) Technical Services Unit (TSU). Reporting directly to the Assistant Commissioner of LET, you will supervise and support a team that provides technical assistance and operational support to investigative units. Responsibilities include deploying, operating, and maintaining specialized surveillance and monitoring equipment, and assisting with lawful electronic surveillance operations in strict compliance with court orders and legal requirements. You will support audio, video, and data capture operations for criminal investigations; troubleshoot, configure, and maintain technical systems in both field and controlled environments; and prepare detailed reports and documentation related to the operations.
The ideal candidate will collaborate with investigators, supervisors, and prosecutors to ensure effective, compliant, and timely investigative support. You will also testify in court proceedings as needed. Due to the nature of the work, candidates may occasionally be required to work non-traditional hours to accomplish the unit's mission.
If selected, the candidate will be fingerprinted and undergo a background investigation.
SPECIAL INVESTIGATOR - 31130
Minimum Qualifications
1. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in an industrial or governmental agency in the field of investigation, auditing, law enforcement, security, inspections, or in a major operational area of the agency in which the appointment is to be made; or
2. A baccalaureate degree from an accredited college or university; or
3. Education and/or experience equivalent to "1" or "2" above.
Preferred Skills
1.Baccalaureate degree (preferably in Forensic Computing, Computer Science, Computer Security, Systems/Electrical engineering or a related field) from an accredited college. 2.Professional certifications such as CCE, CFCE, EnCE, GCFA, GCFE, SCERS, COMPTIA, CHFI, CEH, GBFA, NATIA CTI or comparable credentials. 3.Experience with investigative and forensic tools used in the acquisition, examination, and analysis of digital evidence. 4.Strong understanding of configuring and programing IP Cameras, including experience acting as a system administrator and technical understanding of encrypted radio communications. 5.Ability to disassemble, configure, and troubleshoot a wide range of computer hardware. 6.Designing, fabricating, and customizing specialized enclosures and technical housings for surveillance, monitoring, and electronic evidence-collection devices.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Save
Job ID
789064
Posted until
09/29/2026
Title code
31130
Civil service title
SPECIAL INVESTIGATOR
Title classification
Exempt-4
Business title
Manager of Technical Services
- Experience level: Experienced (non-manager)
Job level
00
Number of positions
1
Work location
180 Maiden Lane
- Category: Technology, Data & Innovation
Manager of Technical Services
Technical Services Manager Jobs by Experience Level
Top Cities Hiring Technical Services Managers
Explore technical services manager openings in the cities hiring most right now.
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Find JobsTechnical Services Manager Job Market
Who's Hiring
- Amazon Web Services27
- Amazon26
- Northrop Grumman11N
- ENFRA10
- Fearless9F
Top Industries Hiring
- Technology & Software41
- Retail12
- E-Commerce & Online Marketplaces11
- Agriculture & Farming10
- Distribution & Wholesale9
What Employers Look For
The qualifications that appear most often in technical services manager jobs.
- Bachelor's degree in engineering, information technology, or a related technical field
- 5 or more years of experience in technical support, field service, or IT service management
- ITIL Foundation certification or equivalent service management framework knowledge
- Proven experience managing and developing teams of technical support professionals
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- Strong written and verbal communication skills for cross-functional stakeholder reporting
Tips for Your Technical Services Manager Job Search
Quantify your service metrics on your resume
Technical services manager hiring managers scan for measurable outcomes. Replace vague claims with numbers: first-call resolution rates, average ticket closure time, team size managed, and uptime percentages. Reviewers skip resumes that describe responsibilities without showing what improved under your leadership.
Target openings by vertical, not just title
A technical services manager role in medical devices is fundamentally different from one in enterprise software. Filter your search by industry so your application experience aligns with the product and customer base the employer actually supports, which makes your cover letter and interview much sharper.
Apply early to roles that fit
Migrate Mate lists technical services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a service escalation example for interviews
Most technical services manager interviews include a scenario question about a major service failure or customer escalation. Have a specific story ready that covers how you identified the root cause, coordinated your team's response, communicated with stakeholders, and documented the outcome to prevent recurrence.
Match your certifications to the job description
ITIL, PMP, and CompTIA certifications each signal different priorities to employers. If a posting emphasizes ITSM processes, lead with ITIL. If it stresses project delivery, put PMP front and center. Listing every credential without context lets the most relevant one get buried.
Negotiate scope, not just base compensation
When an offer comes in, push for clarity on budget authority, headcount decisions, and escalation limits before accepting. Technical services managers who don't clarify these boundaries before starting often find themselves accountable for outcomes they can't actually influence.
Technical Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most technical services managers?
The companies hiring the most technical services managers right now include Amazon Web Services, Amazon, and Northrop Grumman, with the largest share of openings in Texas, California, and Washington, based on current listings on Migrate Mate as of August 2026. Demand is particularly concentrated in companies with large installed customer bases that require ongoing post-sale technical support.
How many technical services manager jobs are remote?
About 43% of technical services manager openings are fully remote or hybrid as of August 2026, with remote availability highest in software and SaaS companies where technical support is delivered digitally rather than on-site. Roles tied to hardware, field service, or manufacturing typically require regular on-site presence and are less likely to be listed as remote.
How do you become a technical services manager?
Most technical services managers start as individual contributors in technical support, field service, or systems administration before moving into a team lead role. From there, building experience managing escalations, tracking service metrics, and coaching direct reports is what positions you for a manager title. Earning an ITIL certification and demonstrating process improvement results accelerates that transition significantly.
Can you get a technical services manager job with limited management experience?
Yes, if you can show informal leadership experience such as mentoring junior technicians, owning an escalation queue, or leading a process improvement project. Employers hiring their first technical services manager from within often prioritize deep product knowledge and customer relationship skills over formal management tenure, so frame those experiences explicitly in your resume and interview.
What does the technical services manager interview process look like?
Most processes include an initial recruiter screen, a hiring manager conversation focused on your service operations background, and a panel round with cross-functional stakeholders such as engineering leads or customer success directors. You'll typically face scenario questions about team performance issues, customer escalations, and service improvement initiatives. Some employers add a take-home case study or a presentation on how you'd structure the team.
Where can I find and apply to technical services manager jobs?
You can find and apply to technical services manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
See All 413+ Technical Services Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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