Technical Services Manager Jobs
Technical Services Manager jobs are open across manufacturing, IT services, telecommunications, and healthcare technology, from team lead to director level, with specializations in field service operations, technical support, and client success management. Find a role that fits from the openings below and apply directly.
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Showing 5 of 835+ Technical Services Manager jobs
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
Subject matter expert in pest control strategies for specified market segment/s and LOBs, responsible for developing, and supporting Operations with implementation of best of breed service delivery protocols and processes. Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans. Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians.
Key Performance Indicators
- ESR Rate
- Claims Rate
- Escalation Rate, time(days) on escalation
- Material Usage/FSP Compliance Rate
- Material Cost Revenue %
- CVC
- NPS
- Customer Retention
- Colleague Retention
Principal Duties and Responsibilities
- Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met
- Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan
- Works collaboratively with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers
- Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues
- Develops action plans and SMART goals to improve service quality. Monitors, coaches, and assists Branch leaders in execution of action plans and issue resolution
- Drives technical improvement to protocols, and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention
- Identifies projects to drive improvements and innovation including people, process, and technology-related projects
- Gives input on technical standards and standard operating procedures based on specific expertise to support service delivery excellence in the field
- Recommends projects to drive and incorporates industry-leading practices and develops cutting edge, best of breed practices to enable strong business performance
- Advise and support sales teams in business acquisition, building business relationships, and providing continuous improvement input (processes, data management, product/service) to improve the customer experience
- Participates in industry and market segment trade associations, conferences and symposiums to advance the state of the industry and the drive Rentokil Termimix leadership and demonstration of competency and expertise
- Develops publications and presentations to support sales and marketing initiatives
CANDIDATE SUMMARY
Required Experience
- Four year college biological science degree in entomology or related sciences is preferred, but not required
- Board Certified Entomologist (BCE) or ACE preferred
- A minimum 5 yrs. of related structural pest management experience required
- 2 years+ of Structural Pest Management field experience
- 1 years+ management experience required
Skills
- Strong project management skills
- Strong change management skills
- Written and verbal communication skills, including delivery of formal presentations
- Quantitative and qualitative analytical skills
Required Leadership Traits and Characteristics
- Thinks commercially, acts with urgency and competency
- Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions
- Apply excellent leadership, interpersonal, and communication skills, including the ability to quickly and efficiently troubleshoot problems in a diverse and challenging environment
- Integrity, self-awareness, respect, empathy, and gratitude
- Continuous learner with ability to flex their influence while communicating and delegating effectively
- Ability and desire to listen and learn from colleagues and ability to empower and motivate teams to create and innovate
Formal Education, Qualifications or Training
- Board Certified Entomologist (BCE) or ACE
- 2 years+ of Structural Pest Management field experience
- 1 years+ management experience required
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally
- Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion
- Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion
- Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet
- Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force
- Sitting for long periods of time while using office equipment such as computers, phones and etc.
- Standing, walking for long period of time, accessing hard to reach areas requiring use of ladders to access heights, or bending/crawling to access low areas (under shelving, floors, etc)
- Standing, walking for long periods of time, accessing hard to reach areas requiring use of ladders to access heights, or bending/crawling to access low areas (under shelving, floors, etc)
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment
Incumbent is required to have:
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading
- Must possess a valid driver's license from state of residence
Incumbent will be subject to:
- Inside working conditions: The change of building environment such as with or without air conditioning and heating
Travel requirements:
- Travel, within the US, 50-75% the time or workweek hours
Base Pay Range
Yearly: $80,300.00 - $122,100.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
- 401(k) retirement plan with company-matching contributions
Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
Subject matter expert in pest control strategies for specified market segment/s and LOBs, responsible for developing, and supporting Operations with implementation of best of breed service delivery protocols and processes. Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans. Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians.
Key Performance Indicators
- ESR Rate
- Claims Rate
- Escalation Rate, time(days) on escalation
- Material Usage/FSP Compliance Rate
- Material Cost Revenue %
- CVC
- NPS
- Customer Retention
- Colleague Retention
Principal Duties and Responsibilities
- Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met
- Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan
- Works collaboratively with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers
- Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues
- Develops action plans and SMART goals to improve service quality. Monitors, coaches, and assists Branch leaders in execution of action plans and issue resolution
- Drives technical improvement to protocols, and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention
- Identifies projects to drive improvements and innovation including people, process, and technology-related projects
- Gives input on technical standards and standard operating procedures based on specific expertise to support service delivery excellence in the field
- Recommends projects to drive and incorporates industry-leading practices and develops cutting edge, best of breed practices to enable strong business performance
- Advise and support sales teams in business acquisition, building business relationships, and providing continuous improvement input (processes, data management, product/service) to improve the customer experience
- Participates in industry and market segment trade associations, conferences and symposiums to advance the state of the industry and the drive Rentokil Termimix leadership and demonstration of competency and expertise
- Develops publications and presentations to support sales and marketing initiatives
CANDIDATE SUMMARY
Required Experience
- Four year college biological science degree in entomology or related sciences is preferred, but not required
- Board Certified Entomologist (BCE) or ACE preferred
- A minimum 5 yrs. of related structural pest management experience required
- 2 years+ of Structural Pest Management field experience
- 1 years+ management experience required
Skills
- Strong project management skills
- Strong change management skills
- Written and verbal communication skills, including delivery of formal presentations
- Quantitative and qualitative analytical skills
Required Leadership Traits and Characteristics
- Thinks commercially, acts with urgency and competency
- Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions
- Apply excellent leadership, interpersonal, and communication skills, including the ability to quickly and efficiently troubleshoot problems in a diverse and challenging environment
- Integrity, self-awareness, respect, empathy, and gratitude
- Continuous learner with ability to flex their influence while communicating and delegating effectively
- Ability and desire to listen and learn from colleagues and ability to empower and motivate teams to create and innovate
Formal Education, Qualifications or Training
- Board Certified Entomologist (BCE) or ACE
- 2 years+ of Structural Pest Management field experience
- 1 years+ management experience required
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally
- Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion
- Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion
- Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet
- Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force
- Sitting for long periods of time while using office equipment such as computers, phones and etc.
- Standing, walking for long period of time, accessing hard to reach areas requiring use of ladders to access heights, or bending/crawling to access low areas (under shelving, floors, etc)
- Standing, walking for long periods of time, accessing hard to reach areas requiring use of ladders to access heights, or bending/crawling to access low areas (under shelving, floors, etc)
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment
Incumbent is required to have:
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading
- Must possess a valid driver's license from state of residence
Incumbent will be subject to:
- Inside working conditions: The change of building environment such as with or without air conditioning and heating
Travel requirements:
- Travel, within the US, 50-75% the time or workweek hours
Base Pay Range
Yearly: $80,300.00 - $122,100.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
- 401(k) retirement plan with company-matching contributions
Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
See All 835+ Technical Services Manager Jobs
Jump back to the full list of openings and apply to any technical services manager role that fits.
Find JobsTechnical Services Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Tata Consultancy Services (TCS)61
- Amazon Web Services55
- EY22
- Google22
- Yardi Systems20
Top Industries Hiring
- Technology & Software282
- Consulting & Professional Services90
- Manufacturing68
- Electronics & Hardware44
- Distribution & Wholesale43
What Employers Look For
The qualifications that appear most often in technical services manager jobs.
- Bachelor's degree in engineering, information technology, or a related technical field
- 5 or more years of experience in technical support, field service, or IT service management
- ITIL Foundation certification or equivalent service management framework knowledge
- Proven experience managing and developing teams of technical support professionals
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- Strong written and verbal communication skills for cross-functional stakeholder reporting
Tips for Your Technical Services Manager Job Search
Quantify your service metrics on your resume
Technical services manager hiring managers scan for measurable outcomes. Replace vague claims with numbers: first-call resolution rates, average ticket closure time, team size managed, and uptime percentages. Reviewers skip resumes that describe responsibilities without showing what improved under your leadership.
Target openings by vertical, not just title
A technical services manager role in medical devices is fundamentally different from one in enterprise software. Filter your search by industry so your application experience aligns with the product and customer base the employer actually supports, which makes your cover letter and interview much sharper.
Apply early to roles that fit
Migrate Mate lists technical services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a service escalation example for interviews
Most technical services manager interviews include a scenario question about a major service failure or customer escalation. Have a specific story ready that covers how you identified the root cause, coordinated your team's response, communicated with stakeholders, and documented the outcome to prevent recurrence.
Match your certifications to the job description
ITIL, PMP, and CompTIA certifications each signal different priorities to employers. If a posting emphasizes ITSM processes, lead with ITIL. If it stresses project delivery, put PMP front and center. Listing every credential without context lets the most relevant one get buried.
Negotiate scope, not just base compensation
When an offer comes in, push for clarity on budget authority, headcount decisions, and escalation limits before accepting. Technical services managers who don't clarify these boundaries before starting often find themselves accountable for outcomes they can't actually influence.
Technical Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most technical services managers?
The companies hiring the most technical services managers right now include Tata Consultancy Services (TCS), Amazon Web Services, and EY, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of June 2026. Demand is particularly concentrated in companies with large installed customer bases that require ongoing post-sale technical support.
How many technical services manager jobs are remote?
About 30% of technical services manager openings are fully remote or hybrid as of June 2026, with remote availability highest in software and SaaS companies where technical support is delivered digitally rather than on-site. Roles tied to hardware, field service, or manufacturing typically require regular on-site presence and are less likely to be listed as remote.
How do you become a technical services manager?
Most technical services managers start as individual contributors in technical support, field service, or systems administration before moving into a team lead role. From there, building experience managing escalations, tracking service metrics, and coaching direct reports is what positions you for a manager title. Earning an ITIL certification and demonstrating process improvement results accelerates that transition significantly.
Can you get a technical services manager job with limited management experience?
Yes, if you can show informal leadership experience such as mentoring junior technicians, owning an escalation queue, or leading a process improvement project. Employers hiring their first technical services manager from within often prioritize deep product knowledge and customer relationship skills over formal management tenure, so frame those experiences explicitly in your resume and interview.
What does the technical services manager interview process look like?
Most processes include an initial recruiter screen, a hiring manager conversation focused on your service operations background, and a panel round with cross-functional stakeholders such as engineering leads or customer success directors. You'll typically face scenario questions about team performance issues, customer escalations, and service improvement initiatives. Some employers add a take-home case study or a presentation on how you'd structure the team.
Where can I find and apply to technical services manager jobs?
You can find and apply to technical services manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
See All 835+ Technical Services Manager Jobs
Jump back to the full list of openings and apply to any technical services manager role that fits.
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