Technical Implementation Specialist Jobs
Technical Implementation Specialist jobs are open across enterprise software, healthcare IT, fintech, and SaaS companies, from associate to senior and principal levels, with specializations in ERP deployment, API integration, and client onboarding. Find a role that fits from the openings below and apply directly.
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Showing 5 of 33+ Technical Implementation Specialist jobs
Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
As part of the Enterprise Onboarding Team, the Enterprise Technical Implementation Specialists work with customers in executing the technical onboarding of Global Relay’s services. The Enterprise Technical Implementation Specialists work in collaboration with the Onboarding Team and customer IT resources to implement services in scope, provide guidance on best practices, and drive implementation progress. Technical Implementation Specialists are trusted client advisors helping ensure that the solutions meet each customer’s unique requirement while setting up services correctly and smoothly. This team is available 24x7 for working with customers globally.
The primary function of the Enterprise Technical Implementation Specialists is to participate in the provisioning of our most strategic and demanding accounts and work to ensure the success of the customer’s implementation. Working collaboratively as part of the Enterprise Onboarding Team the Technical Implementation Specialists will assist in the mentoring of internal resources, and championing Provisioning’s requirements throughout the development cycle of Product releases.
Your responsibilities:
- Responsible for the setup, and implementation of the Global Relay product suite, including third party services.
- Provide world class service in the deployment of Global Relay services and resolving customer enquiries.
- Build strong relationships with Customers, Partners, and other Global Relay Teams.
- Ensure client project deadlines are met in an efficient and professional manner.
- Work with clients to determine required workflows and implement solution leveraging best practices.
- Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations.
- Complete implementations for clients with unlimited number of users and highest complexity.
- Validate data and message flow meets compliance requirements.
- Ensure errors or omissions in Provisioning documentation or wiki articles are addressed.
- Perform peer reviews of new service implementations.
- Manage high profile client setups independently while providing guidance to Project Managers and Business Development.
- Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment.
- Setup archiving for services requiring Global Relay software deployed in customer environments.
- Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers.
- Manage multi-tenant setups with a variety of technical and non-technical contacts.
- Attend Sprint demos to champion client and implementation interests to Product.
- Review standard release and emergency fix deployment plans and communicate any perceived risks.
- Ensure product updates are cascaded into the team’s knowledge base and to client facing documentation.
About you:
- Post-secondary education (minimum of an undergraduate degree is preferred).
- 5+ years Technical, enterprise systems administration experience
- Minimum 2 years SaaS implementations experience which must include experience in a customer facing role.
- Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle.
- Ability to understand technical as well as business requirements and accurately capture technical notes.
- Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience.
- Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio)
- Strong analytical and problem-solving skills with significant attention to the smallest details.
- Strong understanding of domains, networking principles, message flow, email protocols, and DNS.
- Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required.
- Proficiency with MS Windows Server / workstations and command line interface.
- Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset.
- Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred.
- Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable.
Working conditions:
Enterprise Technical Implementation Specialists coverage is needed 24x7 leveraging a follow the sun model. Specialists are required to work professional work days. Weekend and off hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations is required.
Compensation:
Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.
For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!
Base salary range
$90,000 - $150,000 USD
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
As part of the Enterprise Onboarding Team, the Enterprise Technical Implementation Specialists work with customers in executing the technical onboarding of Global Relay’s services. The Enterprise Technical Implementation Specialists work in collaboration with the Onboarding Team and customer IT resources to implement services in scope, provide guidance on best practices, and drive implementation progress. Technical Implementation Specialists are trusted client advisors helping ensure that the solutions meet each customer’s unique requirement while setting up services correctly and smoothly. This team is available 24x7 for working with customers globally.
The primary function of the Enterprise Technical Implementation Specialists is to participate in the provisioning of our most strategic and demanding accounts and work to ensure the success of the customer’s implementation. Working collaboratively as part of the Enterprise Onboarding Team the Technical Implementation Specialists will assist in the mentoring of internal resources, and championing Provisioning’s requirements throughout the development cycle of Product releases.
Your responsibilities:
- Responsible for the setup, and implementation of the Global Relay product suite, including third party services.
- Provide world class service in the deployment of Global Relay services and resolving customer enquiries.
- Build strong relationships with Customers, Partners, and other Global Relay Teams.
- Ensure client project deadlines are met in an efficient and professional manner.
- Work with clients to determine required workflows and implement solution leveraging best practices.
- Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations.
- Complete implementations for clients with unlimited number of users and highest complexity.
- Validate data and message flow meets compliance requirements.
- Ensure errors or omissions in Provisioning documentation or wiki articles are addressed.
- Perform peer reviews of new service implementations.
- Manage high profile client setups independently while providing guidance to Project Managers and Business Development.
- Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment.
- Setup archiving for services requiring Global Relay software deployed in customer environments.
- Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers.
- Manage multi-tenant setups with a variety of technical and non-technical contacts.
- Attend Sprint demos to champion client and implementation interests to Product.
- Review standard release and emergency fix deployment plans and communicate any perceived risks.
- Ensure product updates are cascaded into the team’s knowledge base and to client facing documentation.
About you:
- Post-secondary education (minimum of an undergraduate degree is preferred).
- 5+ years Technical, enterprise systems administration experience
- Minimum 2 years SaaS implementations experience which must include experience in a customer facing role.
- Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle.
- Ability to understand technical as well as business requirements and accurately capture technical notes.
- Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience.
- Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio)
- Strong analytical and problem-solving skills with significant attention to the smallest details.
- Strong understanding of domains, networking principles, message flow, email protocols, and DNS.
- Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required.
- Proficiency with MS Windows Server / workstations and command line interface.
- Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset.
- Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred.
- Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable.
Working conditions:
Enterprise Technical Implementation Specialists coverage is needed 24x7 leveraging a follow the sun model. Specialists are required to work professional work days. Weekend and off hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations is required.
Compensation:
Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.
For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!
Base salary range
$90,000 - $150,000 USD
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
Technical Implementation Specialist Jobs by Experience Level
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Find JobsTechnical Implementation Specialist Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Technology & Software
What Employers Look For
The qualifications that appear most often in technical implementation specialist jobs.
- Experience deploying or configuring enterprise software such as ERP, CRM, or SaaS platforms
- Strong API integration knowledge including REST, SOAP, or webhook-based data flows
- Bachelor's degree in computer science, information systems, or a related technical field
- Ability to manage multiple client implementations simultaneously across different project stages
- Proficiency with project tracking and documentation tools such as Jira, Confluence, or similar
- Relevant vendor or platform certifications such as Salesforce, ServiceNow, AWS, or equivalent
Tips for Your Technical Implementation Specialist Job Search
Quantify your deployment outcomes on your resume
Instead of listing tools you've used, show what changed because of your work. How many systems did you migrate, how many clients did you onboard, and how fast? Technical implementation specialist hiring managers scan for measurable delivery results, not just platform familiarity.
Highlight your escalation and troubleshooting method
Interviewers for this role almost always ask how you handle a client environment that breaks mid-rollout. Prepare a clear, repeatable framework you've actually used. Candidates who describe a structured triage approach stand out from those who give vague answers about collaboration.
Target openings by the tech stack, not just the title
Technical implementation specialist roles at a Salesforce shop require a completely different skill set than those at a healthcare EHR vendor. Filter openings by the platforms mentioned in the job description so your application speaks directly to what the team actually deploys.
Apply early to roles that fit
Migrate Mate lists technical implementation specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a live demo or walkthrough for interviews
Many technical implementation specialist interviews include a practical exercise where you walk through a configuration, integration, or onboarding scenario. Practice narrating your decision-making out loud as you work, because interviewers are evaluating your process as much as your technical accuracy.
Negotiate scope clarity before accepting an offer
Ask specifically whether the role owns post-go-live support or hands off to a separate team. Technical implementation specialists who discover they're also expected to run ongoing support often face burnout. Clarifying this before you sign protects your capacity and sets realistic expectations with the team.
Technical Implementation Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most technical implementation specialists?
The companies hiring the most technical implementation specialists right now include Airwallex, ADP, and JPMorganChase, with the largest share of openings in New York, California, and North Carolina, based on current listings on Migrate Mate as of September 2026. Demand tends to be highest at software vendors, healthcare IT firms, and managed service providers scaling their client onboarding teams.
How many technical implementation specialist jobs are remote?
About 78% of technical implementation specialist openings are fully remote or hybrid as of September 2026, reflecting the role's reliance on video calls, screen sharing, and cloud-based tooling over on-site presence. Roles focused on software configuration and API integration are more likely to be fully remote, while positions requiring on-site system installation or hardware setup tend to be in-person or hybrid.
How do you become a technical implementation specialist?
Start by building hands-on experience with enterprise software platforms through coursework, personal projects, or an entry-level IT or support role. Earn a vendor certification in a widely deployed platform such as Salesforce or ServiceNow to demonstrate practical knowledge. Then pursue roles in technical support or solutions consulting, where you gain direct client-facing deployment experience that prepares you for a full implementation specialist position.
Can you get a technical implementation specialist job with little experience?
Yes, entry-level technical implementation specialist roles exist, particularly at SaaS companies that hire candidates from IT support, helpdesk, or QA backgrounds. Employers in this space often value platform certifications and demonstrated troubleshooting ability over years of experience. Building a portfolio of personal configuration projects or contributing to open-source integrations can substitute for professional experience when applying to these roles.
What does the technical implementation specialist interview process look like?
The process typically includes an initial recruiter screen, a technical interview covering platform knowledge and integration concepts, and a practical exercise where you walk through a deployment scenario or configuration task. Some employers add a client-facing simulation to assess how you communicate technical decisions to non-technical stakeholders. Final rounds often involve a hiring manager conversation focused on project management and escalation handling.
Where can I find and apply to technical implementation specialist jobs?
You can find and apply to technical implementation specialist jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings to find roles that match your background and apply directly to each one that fits.
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