Remote Technical Services Manager Jobs
Remote technical services manager jobs are open across the U.S. in software, managed IT services, cloud infrastructure, and enterprise SaaS, with distributed teams at technology companies, professional services firms, and B2B software vendors doing most of the hiring. Employers currently hiring remote technical services managers include SOLV Energy, Samsara, and Siemens. Find a role that fits below and apply directly.
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Overview:
We are seeking an Associate Technical Services Engineer who will provide frontline product and technical support to customers, troubleshooting issues, identifying solutions, and ensuring timely resolution within SLA guidelines. This role requires strong problem-solving skills, effective communication, and collaboration with cross-functional teams to deliver exceptional customer experiences and drive continuous improvement. The ideal candidate will demonstrate a proactive learning mindset and thrive in a fast-paced environment where priorities can shift rapidly based on customer needs.
Our Products:
HealthEdge® delivers an entire healthcare ecosystem, providing customers with one set of healthcare solutions to manage all their complex needs and prepare for the future. Deployed individually or in combination, these healthcare solutions deliver what health plans need to succeed in an ever-changing market while ushering in the future of healthcare.
Key Responsibilities:
- Provide first-line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelines
- Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to identify root causes and implement effective solutions
- Triage and prioritize customer issues, delivering timely workarounds and guiding users on best practices and preventive measures
- Escalate complex issues appropriately while maintaining clear communication with customers throughout the resolution process
- Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service capabilities
- Maintain flexible availability to support customer needs across time zones, including occasional early morning or evening shifts (India time) for US team collaboration
What you bring:
Education & Experience:
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
- 0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies.
- Preferably, experience in the health insurance industry, particularly with healthcare payors.
- 1+ years of experience as a Business Analyst is a plus.
Business & Analytical Skills:
- Strong aptitude for critical thinking, analytical reasoning, and problem-solving.
- Ability to document standard operating procedures and manage ticket lifecycles using tools like Salesforce and Jira.
- Experience engaging with customers and managing competing priorities effectively.
Technical Proficiency:
We're looking for associates with technical curiosity and strong learning aptitude. While prior experience is a plus, we value the ability to quickly absorb new concepts and grow into these technical areas:
- Java-based applications and troubleshooting
- SQL query development and debugging
- Relational databases and version control
- Web services (SOAP/REST)
- Data formats and log analysis
- UNIX command-line basics
Soft Skills:
- Excellent communication and interpersonal skills.
- Ability to prioritize issues, manage schedules, and work collaboratively in a fast-paced environment.
- A proactive, driven mindset with a strong desire to understand both business and technical problems.
Geographic Responsibility: Remote, US
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work across multiple time zones in a hybrid or remote work environment.
- Long periods of time sitting and/or standing in front of a computer using video technology.
- May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
Compensation:
- The annual US base salary range for this position is $52,000 to $56,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
Overview:
We are seeking an Associate Technical Services Engineer who will provide frontline product and technical support to customers, troubleshooting issues, identifying solutions, and ensuring timely resolution within SLA guidelines. This role requires strong problem-solving skills, effective communication, and collaboration with cross-functional teams to deliver exceptional customer experiences and drive continuous improvement. The ideal candidate will demonstrate a proactive learning mindset and thrive in a fast-paced environment where priorities can shift rapidly based on customer needs.
Our Products:
HealthEdge® delivers an entire healthcare ecosystem, providing customers with one set of healthcare solutions to manage all their complex needs and prepare for the future. Deployed individually or in combination, these healthcare solutions deliver what health plans need to succeed in an ever-changing market while ushering in the future of healthcare.
Key Responsibilities:
- Provide first-line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelines
- Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to identify root causes and implement effective solutions
- Triage and prioritize customer issues, delivering timely workarounds and guiding users on best practices and preventive measures
- Escalate complex issues appropriately while maintaining clear communication with customers throughout the resolution process
- Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service capabilities
- Maintain flexible availability to support customer needs across time zones, including occasional early morning or evening shifts (India time) for US team collaboration
What you bring:
Education & Experience:
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
- 0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies.
- Preferably, experience in the health insurance industry, particularly with healthcare payors.
- 1+ years of experience as a Business Analyst is a plus.
Business & Analytical Skills:
- Strong aptitude for critical thinking, analytical reasoning, and problem-solving.
- Ability to document standard operating procedures and manage ticket lifecycles using tools like Salesforce and Jira.
- Experience engaging with customers and managing competing priorities effectively.
Technical Proficiency:
We're looking for associates with technical curiosity and strong learning aptitude. While prior experience is a plus, we value the ability to quickly absorb new concepts and grow into these technical areas:
- Java-based applications and troubleshooting
- SQL query development and debugging
- Relational databases and version control
- Web services (SOAP/REST)
- Data formats and log analysis
- UNIX command-line basics
Soft Skills:
- Excellent communication and interpersonal skills.
- Ability to prioritize issues, manage schedules, and work collaboratively in a fast-paced environment.
- A proactive, driven mindset with a strong desire to understand both business and technical problems.
Geographic Responsibility: Remote, US
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work across multiple time zones in a hybrid or remote work environment.
- Long periods of time sitting and/or standing in front of a computer using video technology.
- May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
Compensation:
- The annual US base salary range for this position is $52,000 to $56,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
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Find JobsRemote Technical Services Manager Job Market
Who's Hiring
- SOLV Energy47
- Samsara12
- Siemens8
- Ameriprise Financial8
- TE Connectivity7
Top Industries Hiring
- Technology & Software48
- Electronics & Hardware22
- Consulting & Professional Services12
- Distribution & Wholesale9
- Manufacturing8
What Employers Look For
The qualifications that appear most often in remote technical services manager jobs.
- Bachelor's degree in engineering, information technology, or a related technical field
- 5 or more years of experience in technical support, field service, or IT service management
- ITIL Foundation certification or equivalent service management framework knowledge
- Proven experience managing and developing teams of technical support professionals
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- Strong written and verbal communication skills for cross-functional stakeholder reporting
Tips for Your Remote Technical Services Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote technical services manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without hunting across multiple sources.
Show async leadership in your application materials
Remote employers screen for candidates who manage teams and resolve escalations without relying on in-person check-ins. Call out specific examples of leading technical projects through written communication, ticketing systems, or async video updates in your resume and cover letter.
Get certified in remote-relevant technical frameworks
ITIL, cloud platform certifications, and remote service desk tools like Zendesk or ServiceNow appear frequently in remote technical services manager postings. Adding credentials that match the tooling distributed teams actually use makes your application more competitive before the first interview.
Prepare for remote-specific interview scenarios
Remote hiring managers for this role commonly ask how you've handled a critical service escalation without being on-site, or how you keep a distributed technical team accountable. Walk through a concrete situation using your actual tools, including how you documented the resolution and communicated to stakeholders.
Highlight distributed team management in your portfolio
Build a short portfolio or case study document showing how you've managed service delivery, SLAs, or technical team performance across remote or distributed environments. Remote employers respond to evidence of structured remote management, not just claims of it.
Remote Technical Services Manager Jobs: Frequently Asked Questions
How do I get a remote technical services manager job?
Remote employers in this role screen hard for self-direction and written communication because you'll coordinate technical teams, resolve escalations, and report to leadership without being in the same room. Companies that hire technical services managers remotely, including cloud platforms and managed service providers, want candidates who can own outcomes asynchronously. Demonstrating async project management, clear documentation habits, and experience leading distributed technical teams gives you a real edge.
Which companies hire remote technical services managers?
Employers currently hiring remote technical services managers include SOLV Energy, Samsara, and Siemens, per current remote listings on Migrate Mate as of June 2026. Remote-first technology firms, enterprise software companies, and managed IT service providers make up the largest share of hiring, often building distributed service delivery teams that operate across multiple time zones.
Can you get a remote technical services manager job with no experience?
Yes, but remote entry-level roles in this function are harder to land because you're expected to troubleshoot independently and manage client or team expectations without on-site support. Companies most likely to hire early-career remote candidates are smaller SaaS firms and IT service companies. Showing hands-on technical projects, certifications in relevant platforms, and any experience coordinating remote work, even in adjacent roles, opens the door.
Do you need a degree for remote technical services manager jobs?
Not always. Remote employers in this role consistently weigh practical experience managing technical teams, service delivery outcomes, and client relationships alongside formal credentials. A demonstrated history of resolving complex technical issues, leading cross-functional projects, or holding relevant certifications in ITIL, cloud platforms, or networking can carry as much weight as a four-year degree, particularly at technology-focused companies.
Which industries hire the most remote technical services managers?
Most remote technical services manager openings sit in Technology & Software, Electronics & Hardware, and Consulting & Professional Services, per current remote listings on Migrate Mate as of June 2026. These sectors rely on distributed technical teams to deliver services to clients and internal stakeholders across multiple locations, making remote service management a natural fit for how they operate.
See All 211+ Remote Technical Services Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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