Remote Technical Services Manager Jobs
Remote technical services manager jobs are open across the U.S. in software, managed IT services, cloud infrastructure, and enterprise SaaS, with distributed teams at technology companies, professional services firms, and B2B software vendors doing most of the hiring. Employers currently hiring remote technical services managers include Fearless, Databricks, and ATG. Find a role that fits below and apply directly.
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Hi! I'm Montana, the Technical Services Manager at EnsoData. The VP of Customer Success, Kelsey, and I are looking for a new team member who is passionate about making healthcare better and being a great teammate!
EnsoData is seeking a Senior Technical Services Engineer (Healthcare and/or Software as a Medical Device - SaMD) to contribute to our customer-facing technical services team, ensuring the successful implementation, deployment, and support of our software solutions in the healthcare industry. This position offers a flexible work environment, competitive salary of $100,000 - $105,000, stock options, plus benefits such as paid time off, healthcare insurance, and more.
About the Role
As the Senior Technical Services Engineer, you will be part of a technical support team while working closely with our Customer Success and Engineering teams. You will play a vital role in shaping the customer experience and ensuring that our SaMD offerings are effectively integrated into healthcare environments. Your work will help drive efficiency, effectiveness, and overall customer satisfaction.
Key Responsibilities:
- Manage and prioritize multiple incoming customer issues, balancing urgency and impact to ensure timely resolution
- Effectively troubleshoot complex technical issues within web-based, mobile, and desktop applications
- Document and follow standard operating procedures (SOPs) for appropriate escalation of issues to internal teams as needed, develop documentation to assist other TSEs with processes
- Responsible for driving internal projects, maintaining clear documentation and proactive communication with stakeholders to ensure alignment and follow-through
- Responsible for becoming a subject matter expert on complex technical areas and mentoring team members in these areas
- Provide timely and appropriate communication with the customer to explain the steps required to solve their issue
- Take ownership of escalated customers and independently make thoughtful yet impactful decisions that best suit the customer and company
As EnsoData continues to grow across multiple teams, we may consider qualified candidates for other current or future opportunities that closely align with their experience, skills, and career interests. If another role appears to be a strong mutual fit, our team may reach out to discuss it with you.
Requirements
Qualifications:
- Bachelor’s degree in a relevant field (e.g., computer science, engineering, or healthcare)
- 7+ years of experience in technical services, customer support, or related fields within the healthcare or software industries
- 3+ years in a healthcare or healthcare adjacent role
- Experience troubleshooting and debugging code, ideally within web-based applications hosted in cloud environments (e.g., GCP, AWS, or Azure), including performance issues, API failures, and infrastructure-related problems
- Exceptional communication and problem-solving abilities, both technical and non-technical
- Ability to manage complex technical customer escalations and ensure communication and resolution in a timely manner.
- Demonstrated experience with Software as a Medical Device (SaMD) and a solid understanding of healthcare regulations such as HIPAA and FDA guidelines (preferred)
- Strong understanding of RESTful APIs, including how to design, troubleshoot and integrate with them
- Experience in Python, React, React Native, MongoDB, Postgres, and/or GCP
About EnsoData
EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s. For more information about our products, please visit ensodata.com.
Company Culture - Embrace the Pineapple! How do we do this?
Make Healthcare Better - is passionate about moving healthcare to a better place for everyone everywhere
Put Customers First - delights customers by working closely with them to support their initiatives
Be a Great Teammate - spreads the good vibes and is a joy to work with; also understands the value of helping one's teammates
Gets $#!t Done - bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams
We also practice a Focus on Quality and look for teammates who don't cut corners and demonstrate integrity and attention to detail
Benefits
The benefits package includes, but is not limited to, the following:
Hybrid/Remote Company - we are a company with hybrid and remote options. That being said, we have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work from at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)!
Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.
Paid time off options - we want our employees to rest, recharge, and feel better.
Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.
Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program.
401k to help people invest in the future.
Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time. (Hint: check out our blog for info from former team gatherings!)
Interview Process
- Submit a resume online and our hiring team will choose those that seem like the best candidates.
- We look forward to meeting you face-to-face! A few candidates will be chosen for a video call to get to know each other, discuss your experience, and explain the position in more detail.
- Expect an opportunity to show your skills.
- The final candidates will have a chance to meet a few people from the team.
- Offer!
Let’s talk
EnsoData seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don't necessarily check every box on the job description, please still get in touch.
To learn more about our ongoing commitment to diversity, see our updated website here.
Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships so candidates must be legally eligible to work and reside in the United States now and in the future.
Equal Employment Opportunity
EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any basis of race, color, protective hairstyles, national, social, or ethnic origin, gender, pregnancy, childbirth, gender orientation, identity or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, protected veteran status, arrest record, expunged or sealed convictions, criminal history, source of income, credit history, housing status, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate.
We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a diverse candidate pool. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, intersectional individuals, foreign-born residents, and veterans to apply. We have a deep conviction that diversity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally.
If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application, please contact Angela at angela@ensodata.com.
Hi! I'm Montana, the Technical Services Manager at EnsoData. The VP of Customer Success, Kelsey, and I are looking for a new team member who is passionate about making healthcare better and being a great teammate!
EnsoData is seeking a Senior Technical Services Engineer (Healthcare and/or Software as a Medical Device - SaMD) to contribute to our customer-facing technical services team, ensuring the successful implementation, deployment, and support of our software solutions in the healthcare industry. This position offers a flexible work environment, competitive salary of $100,000 - $105,000, stock options, plus benefits such as paid time off, healthcare insurance, and more.
About the Role
As the Senior Technical Services Engineer, you will be part of a technical support team while working closely with our Customer Success and Engineering teams. You will play a vital role in shaping the customer experience and ensuring that our SaMD offerings are effectively integrated into healthcare environments. Your work will help drive efficiency, effectiveness, and overall customer satisfaction.
Key Responsibilities:
- Manage and prioritize multiple incoming customer issues, balancing urgency and impact to ensure timely resolution
- Effectively troubleshoot complex technical issues within web-based, mobile, and desktop applications
- Document and follow standard operating procedures (SOPs) for appropriate escalation of issues to internal teams as needed, develop documentation to assist other TSEs with processes
- Responsible for driving internal projects, maintaining clear documentation and proactive communication with stakeholders to ensure alignment and follow-through
- Responsible for becoming a subject matter expert on complex technical areas and mentoring team members in these areas
- Provide timely and appropriate communication with the customer to explain the steps required to solve their issue
- Take ownership of escalated customers and independently make thoughtful yet impactful decisions that best suit the customer and company
As EnsoData continues to grow across multiple teams, we may consider qualified candidates for other current or future opportunities that closely align with their experience, skills, and career interests. If another role appears to be a strong mutual fit, our team may reach out to discuss it with you.
Requirements
Qualifications:
- Bachelor’s degree in a relevant field (e.g., computer science, engineering, or healthcare)
- 7+ years of experience in technical services, customer support, or related fields within the healthcare or software industries
- 3+ years in a healthcare or healthcare adjacent role
- Experience troubleshooting and debugging code, ideally within web-based applications hosted in cloud environments (e.g., GCP, AWS, or Azure), including performance issues, API failures, and infrastructure-related problems
- Exceptional communication and problem-solving abilities, both technical and non-technical
- Ability to manage complex technical customer escalations and ensure communication and resolution in a timely manner.
- Demonstrated experience with Software as a Medical Device (SaMD) and a solid understanding of healthcare regulations such as HIPAA and FDA guidelines (preferred)
- Strong understanding of RESTful APIs, including how to design, troubleshoot and integrate with them
- Experience in Python, React, React Native, MongoDB, Postgres, and/or GCP
About EnsoData
EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s. For more information about our products, please visit ensodata.com.
Company Culture - Embrace the Pineapple! How do we do this?
Make Healthcare Better - is passionate about moving healthcare to a better place for everyone everywhere
Put Customers First - delights customers by working closely with them to support their initiatives
Be a Great Teammate - spreads the good vibes and is a joy to work with; also understands the value of helping one's teammates
Gets $#!t Done - bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams
We also practice a Focus on Quality and look for teammates who don't cut corners and demonstrate integrity and attention to detail
Benefits
The benefits package includes, but is not limited to, the following:
Hybrid/Remote Company - we are a company with hybrid and remote options. That being said, we have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work from at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)!
Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.
Paid time off options - we want our employees to rest, recharge, and feel better.
Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.
Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program.
401k to help people invest in the future.
Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time. (Hint: check out our blog for info from former team gatherings!)
Interview Process
- Submit a resume online and our hiring team will choose those that seem like the best candidates.
- We look forward to meeting you face-to-face! A few candidates will be chosen for a video call to get to know each other, discuss your experience, and explain the position in more detail.
- Expect an opportunity to show your skills.
- The final candidates will have a chance to meet a few people from the team.
- Offer!
Let’s talk
EnsoData seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don't necessarily check every box on the job description, please still get in touch.
To learn more about our ongoing commitment to diversity, see our updated website here.
Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships so candidates must be legally eligible to work and reside in the United States now and in the future.
Equal Employment Opportunity
EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any basis of race, color, protective hairstyles, national, social, or ethnic origin, gender, pregnancy, childbirth, gender orientation, identity or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, protected veteran status, arrest record, expunged or sealed convictions, criminal history, source of income, credit history, housing status, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate.
We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a diverse candidate pool. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, intersectional individuals, foreign-born residents, and veterans to apply. We have a deep conviction that diversity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally.
If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application, please contact Angela at angela@ensodata.com.
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Non-Profit & Social Services
- Consulting & Professional Services
- Waste Management & Environmental Services
What Employers Look For
The qualifications that appear most often in remote technical services manager jobs.
- Bachelor's degree in engineering, information technology, or a related technical field
- 5 or more years of experience in technical support, field service, or IT service management
- ITIL Foundation certification or equivalent service management framework knowledge
- Proven experience managing and developing teams of technical support professionals
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- Strong written and verbal communication skills for cross-functional stakeholder reporting
Tips for Your Remote Technical Services Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote technical services manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without hunting across multiple sources.
Show async leadership in your application materials
Remote employers screen for candidates who manage teams and resolve escalations without relying on in-person check-ins. Call out specific examples of leading technical projects through written communication, ticketing systems, or async video updates in your resume and cover letter.
Get certified in remote-relevant technical frameworks
ITIL, cloud platform certifications, and remote service desk tools like Zendesk or ServiceNow appear frequently in remote technical services manager postings. Adding credentials that match the tooling distributed teams actually use makes your application more competitive before the first interview.
Prepare for remote-specific interview scenarios
Remote hiring managers for this role commonly ask how you've handled a critical service escalation without being on-site, or how you keep a distributed technical team accountable. Walk through a concrete situation using your actual tools, including how you documented the resolution and communicated to stakeholders.
Remote Technical Services Manager Jobs: Frequently Asked Questions
How do I get a remote technical services manager job?
Remote employers in this role screen hard for self-direction and written communication because you'll coordinate technical teams, resolve escalations, and report to leadership without being in the same room. Companies that hire technical services managers remotely, including cloud platforms and managed service providers, want candidates who can own outcomes asynchronously. Demonstrating async project management, clear documentation habits, and experience leading distributed technical teams gives you a real edge.
Which companies hire remote technical services managers?
Employers currently hiring remote technical services managers include Fearless, Databricks, and ATG, per current remote listings on Migrate Mate as of November 2026. Remote-first technology firms, enterprise software companies, and managed IT service providers make up the largest share of hiring, often building distributed service delivery teams that operate across multiple time zones.
Can you get a remote technical services manager job with no experience?
Yes, but remote entry-level roles in this function are harder to land because you're expected to troubleshoot independently and manage client or team expectations without on-site support. Companies most likely to hire early-career remote candidates are smaller SaaS firms and IT service companies. Showing hands-on technical projects, certifications in relevant platforms, and any experience coordinating remote work, even in adjacent roles, opens the door.
Do you need a degree for remote technical services manager jobs?
Not always. Remote employers in this role consistently weigh practical experience managing technical teams, service delivery outcomes, and client relationships alongside formal credentials. A demonstrated history of resolving complex technical issues, leading cross-functional projects, or holding relevant certifications in ITIL, cloud platforms, or networking can carry as much weight as a four-year degree, particularly at technology-focused companies.
Which industries hire the most remote technical services managers?
Most remote technical services manager openings sit in Technology & Software, Non-Profit & Social Services, and Consulting & Professional Services, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed technical teams to deliver services to clients and internal stakeholders across multiple locations, making remote service management a natural fit for how they operate.
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