Remote Cloud Support Engineer Jobs

The physical location for the candidate selected must be within the contiguous United States and ideally in either Eastern or Central standard time zone.

WHO WE ARE!

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

What you will be doing in the role of a Sr. Director of Cloud Engineering

The Sr. Director of Cloud Engineering & Support is responsible for overseeing and coordinating the support and delivery of highly available I.T. services and software engineering development services. I.T. services include but are not limited to WAN, LAN, Cloud, Help Desk, Desktop Support, and Server Administration. In addition, this position is responsible for managing I.T. application support, engineering, and outsourced IT vendor relationships that are shared across business units. The Sr Director of Cloud Engineering and Support manages a budget and staff which includes IT, hardware, software, network management and application support. This position requires a player/coach mentality with high customer service delivery.

What you will bring to the table

• Designing, implementing, and maintaining high availability systems with load balancing, redundancy, and clustering features.
• Responsible to deliver unified communication tools such as Teams Voice, Chat, and Video
• This position will ensure that one technology can leverage the other for maximum efficiency, cost savings, and customer experience.
• Establishing the vision, strategy and team development that results in the effective delivery of all internally managed systems, cloud-based infrastructure and 3rd party services used across the Komen enterprise.
• Developing collaborative relationships with business leaders in order to drive our IT transformation agenda and corporate strategy.
• Continuously manage and update IT Cloud to match current business applications integration requirements. Manage a pool of engineering resources that can be leveraged to deliver cost-effective/customer focused I.T. initiatives.
• Oversee response of IT Department as a whole to IT service needs. Design procedures, track responses and recommend changes to the VP of IT as necessary to improve overall IT service. Develops, enforces and oversees production change methodology.
• Responsible for the HelpDesk of the organization. Must maintain the highest level of service during the busiest time of the year. Manages and directs the customer service SLAs and technological interactions such as online chat, email and coaching phone/communication etiquette for all technicians
• Oversees multiple levels of action plans from individual client IT help desk issues to major corporate wide implementations and changes.
• Be responsible for final quality assurance on all IT software and equipment rollouts. Design and test implementation procedures for deployment of software and hardware, ensure adequate user notification/documentation exists.
• Oversee IT Projects that help form the IT backbone of the Komen organization. This includes working with the VP of IT on developing technology in the cloud that will help the Foundation cut costs and enhance performance.
• To lead by example and coach/mentor staff to be customer focused in all that we do.
• Develops and maintains infrastructure budgets, contract negotiations and delivery of services.
• Implement and maintain the necessary IT standards to efficiently and effectively optimize the Komen production environments.
• Implement and maintain the necessary IT metrics, SLA's and OLA's to deliver a world class service.
• Responsible for the ongoing evolution of the infrastructure to focus on execution and quality, while at the same time, consistently and predictably delivering service through standard, repeatable processes.
• Plan and carry out threat assessments and vulnerability management activities related to design, coding, configuration, auditing, scanning, testing, assessing, reporting and managing ticketing queue in conjunction with appropriate supporting team, ensuring remediations based upon SLA’s and retesting after completion.
• Ability to design technical, administrative or physical controls to meet the requirements defined in industry standards such as the NIST 800 series, PCI, HIPAA, Cloud Security Alliance, OWASP, and other standards or laws.
• Provide technical responses as needed for our due diligence process for our constituents.
• Define and complete goals, set security metrics, and provide reports on results.
• This role is critical in ensuring end-to-end DR and BCP practices exist and are exercised with cadence to meet all regulatory and business best practices
• Responsible for the ongoing evolution of the infrastructure to focus on execution and quality, while at the same time, consistently and predictably delivering service through standard, repeatable processes
• Supervises the work of 5 contributors, including planning, assigning, scheduling and reviewing work, ensuring quality standards. Is responsible for hiring, training and developing, terminating decisions.
• Creates the experiences and beliefs for team members to deliver the desired results.

We know you will have and be able to

• Excellent hands-on knowledge of a wide range of Cloud technologies - network, server, storage, security, enterprise applications, databases, and desktop.
• Working knowledge of the interdependencies between/across businesses to proactively identify risks/issues that could have an impact on business results.
• Deliver digital style guides and pattern libraries and partner with Brand, Digital, and designers and developers across the organization to manage its evolution and ensure consistency of our digital properties.
• High level of working knowledge of router and switch configuration and WAN/LAN management.
• Strong working knowledge and understanding of key concepts in ITIL, SDLC, Dev/Ops, and cloud services.
• 15+ years of relevant work experience including proven ability to successfully lead and oversee critical projects and cross-functional efforts.
• Minimum of Bachelors’ Degree.

We would love if you also have and are able to

• Helping organizations successfully implement compliance programs.
• Implementing PCI and NIST or HITRUST or HIPAA compliance programs.
• Sharp analytical and problem-solving skills.
• Creative thinker with a vision.
• Adaptable to competing demands, organizational changes, and new responsibilities.
• High customer service focus.
• Innovative mindset always looking to improve our delivery.
• CISSP or CISM or CCSP Certification is a must.
• Azure DevOps or Security Certification is a plus.

So, what’s in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer:

• Competitive salary of $151,000 to $193,000/annual, exact compensation ranges are based on a range of factors including but not limited to the labor market, job level, internal equity, and budget. Offers given will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.
• Health, dental, vision and a retirement plan with a 6% employer match
• Unlimited Paid Time Off Plan
• Flexible work arrangement in a fully remote working environment
• Bi-weekly work from home stipend
• Parental leave
• Tuition Reimbursement
• A culture of learning and development, and so much more!

Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.

Susan G. Komen is fair and equal in all its employment practices for people without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

SORRY, NO AGENCIES

#LI-REMOTE

The physical location for the candidate selected must remain within the contiguous United States. In the event a move is expected to occur by the candidate selected, it must be pre-approved by Komen's HR team prior to the move.