Remote Technical Success Manager Jobs
Remote Technical Success Manager jobs are open across the U.S. in SaaS, cloud infrastructure, and enterprise software, where distributed teams rely on technical success managers to drive product adoption and customer outcomes. Companies hiring remotely right now include ServiceNow, Black Duck Software, and SAP. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 19+ Remote Technical Success Manager jobs
WHAT IS THE OPPORTUNITY?
WHAT WILL YOU DO?
- Create and complete sales file import templates
- Import and track sales files for services clients
- Document and standardize our recurring processes
- Assist in running regular royalty processing to meet fixed client deadlines
- Communicate with clients daily to troubleshoot issues and assign help desk tickets for Customer Success team
- Monitor intern workflow and provide instruction on intern tasks Assist the Manager of Operations with ad hoc projects as needed
- Minimum 3 years of experience in customer service operations
- Minimum 3 years experience working in royalties within the music industry at a record label, publisher, music distributor, or business management firm
- A strong understanding of general Entertainment Residuals and Royalty terms and contractual information
- High attention to detail and accuracy in data management
- Advanced skills in Excel, including VLOOKUP’s, pivot tables and macro creation
- Client focused mindset with ability to problem solve and follow through on issue resolution
- Good computer skills, including Word, Excel, Powerpoint, and Outlook.
- College degree preferred
WHAT'S IN IT FOR YOU?
Benefits and Perks
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
ABOUT US
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
WHAT IS THE OPPORTUNITY?
WHAT WILL YOU DO?
- Create and complete sales file import templates
- Import and track sales files for services clients
- Document and standardize our recurring processes
- Assist in running regular royalty processing to meet fixed client deadlines
- Communicate with clients daily to troubleshoot issues and assign help desk tickets for Customer Success team
- Monitor intern workflow and provide instruction on intern tasks Assist the Manager of Operations with ad hoc projects as needed
- Minimum 3 years of experience in customer service operations
- Minimum 3 years experience working in royalties within the music industry at a record label, publisher, music distributor, or business management firm
- A strong understanding of general Entertainment Residuals and Royalty terms and contractual information
- High attention to detail and accuracy in data management
- Advanced skills in Excel, including VLOOKUP’s, pivot tables and macro creation
- Client focused mindset with ability to problem solve and follow through on issue resolution
- Good computer skills, including Word, Excel, Powerpoint, and Outlook.
- College degree preferred
WHAT'S IN IT FOR YOU?
Benefits and Perks
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
ABOUT US
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
See All 19 Remote Technical Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Technical Success Manager Job Market
Who's Hiring
Top Industries Hiring
- Telecommunications
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote technical success manager jobs.
- 3 or more years in a customer-facing technical role such as solutions engineering or implementation
- Hands-on experience with SaaS platforms, APIs, or enterprise software integrations
- Proven ability to manage a portfolio of accounts while driving product adoption and retention
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently
- Experience with CRM or customer success tools such as Salesforce, Gainsight, or Totango
- Bachelor's degree in computer science, information systems, engineering, or a related technical field
Tips for Your Remote Technical Success Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote technical success manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Prove async communication in your application
Remote technical success managers communicate product value and troubleshoot issues almost entirely in writing. Include a concise, well-structured cover note that mirrors the tone of a customer-facing message, showing employers you can work effectively without live back-and-forth.
Document customer outcomes you drove independently
Remote hiring managers want evidence you can manage accounts without a manager nearby. Build a concise record of onboarding timelines you shortened, adoption rates you improved, or escalations you resolved without escalating further, and reference these in every application.
Target companies with documented remote cultures
Remote-first SaaS and cloud companies have established async workflows, dedicated remote onboarding programs, and clear communication norms that make remote technical success work sustainable. Prioritizing these employers means you join a team built for distributed work, not one adapting to it.
Remote Technical Success Manager Jobs: Frequently Asked Questions
How do I get a remote technical success manager job?
Target remote-first SaaS and cloud companies, which hire technical success managers almost exclusively through distributed teams and expect candidates to demonstrate strong async communication and self-direction from day one. Highlight experience managing complex onboarding or technical escalations independently, comfort with tools like Slack, Notion, and Zoom, and a history of driving measurable customer outcomes without in-person oversight. A portfolio of customer health metrics or adoption results gives you a clear edge.
Which companies hire remote technical success managers?
Remote technical success manager roles are posted by ServiceNow, Black Duck Software, and SAP and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first or fully distributed software and technology companies that rely on technical success managers to support customers across time zones.
Can you get a remote technical success manager job with no experience?
Yes, but remote entry-level roles in this field are competitive because employers expect you to work independently with minimal oversight from the start. Early-career candidates do best by targeting smaller SaaS startups or PLG companies that hire junior technical success associates, and by showing hands-on technical fluency, strong written communication samples, and any experience helping users solve software problems, even in support or consulting roles.
Do you need a degree for remote technical success manager jobs?
Not always. Remote employers in this field weigh demonstrated technical ability, customer-facing results, and product knowledge heavily alongside formal education. Candidates who can show a history of reducing churn, accelerating onboarding, or improving product adoption often compete well against degree holders, particularly at growth-stage software companies where practical outcomes matter more than credentials.
Which industries hire the most remote technical success managers?
Remote technical success manager roles concentrate in Telecommunications and Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed technical success teams to manage customer relationships and product adoption across geographies without requiring in-person presence.
See All 19 Remote Technical Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs