Remote Technical Success Manager Jobs
Remote Technical Success Manager jobs are open across the U.S. in SaaS, cloud infrastructure, and enterprise software, where distributed teams rely on technical success managers to drive product adoption and customer outcomes. Companies hiring remotely right now include Qdrant, Uniti, and KONG. See the openings below and apply to the ones that match your experience.
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Showing 5 of 14+ Remote Technical Success Manager jobs
About Lively
Lively set out to raise the bar on benefit solutions, because we believe no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to provide a full suite of other benefits and services for companies, consumers, and financial institutions.
Lively is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help make getting the value out of your benefits as simple as it should be.
About the Role
Lively has an amazing Customer Success Team that has continued to grow and expand over these past few years. This Technical CSM role requires thorough knowledge of our products and offerings, but also the ability to assist our customers with their EDI or integration setups. With Lively being a cutting edge technology in the benefits industry, we are continually growing our offerings through multiple integration avenues in order to provide the best experience for our customers. You will have the opportunity to grow with these advancements and provide valuable input into the future of the product. As well as work on sharpening your troubleshooting and customer service skills. This role is perfect for you if you have a passion for technology, customer service, and healthcare.
Responsibilities
- Become a subject matter expert on customer support topics.
- Facilitate and monitor EDI Feeds with new customers and their BenAdmin and/or Payroll providers.
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
- Maintain a high level of customer satisfaction by collecting and structuring customer feedback & working closely with internal teams to prioritize requests.
- Learn Lively's Employer product functionality and understand the architecture and technical tools needed to help analyze and triage issues as they arise.
- Write and manage technical documentation for internal teams and external customers.
Skills & Experience
- 2+ years of client facing experience.
- Exceptional level of customer support to enterprise customers.
- Strong project management, organizational, and interpersonal skills.
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Passion for technology and being a part of a fast-growing SaaS company.
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering).
- Skilled at writing feature requests or bug tickets for our product and engineering teams.
- Basic understanding of EDI Feeds, SFTP, and API's.
- Familiarity with Salesforce CRM.
- Experience using Jira.
- Proactive in your communication style, open to raising and escalating issues internally where necessary.
- Willingness and flexibility to support high customer volume during our busy Open Enrollment season, roughly November through the end of January each year.
- Comfortable working with a high level of adaptability and flexibility in a fast-paced environment.
- You're driven; no one needs to push you to excel; it's just who you are.
If you are interested in applying, please submit your resume and complete the writing exercise below
Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.
We encourage you to apply even if you do not meet all of the qualifications, but feel you would be a good fit for the position.
Benefits & Perks
We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy, lifestyle spending accounts, and more!
At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood!
Lively Inc. participates in the E-Verify program. Learn more about E-Verify here:
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
#LI-Remote
About Lively
Lively set out to raise the bar on benefit solutions, because we believe no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to provide a full suite of other benefits and services for companies, consumers, and financial institutions.
Lively is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help make getting the value out of your benefits as simple as it should be.
About the Role
Lively has an amazing Customer Success Team that has continued to grow and expand over these past few years. This Technical CSM role requires thorough knowledge of our products and offerings, but also the ability to assist our customers with their EDI or integration setups. With Lively being a cutting edge technology in the benefits industry, we are continually growing our offerings through multiple integration avenues in order to provide the best experience for our customers. You will have the opportunity to grow with these advancements and provide valuable input into the future of the product. As well as work on sharpening your troubleshooting and customer service skills. This role is perfect for you if you have a passion for technology, customer service, and healthcare.
Responsibilities
- Become a subject matter expert on customer support topics.
- Facilitate and monitor EDI Feeds with new customers and their BenAdmin and/or Payroll providers.
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
- Maintain a high level of customer satisfaction by collecting and structuring customer feedback & working closely with internal teams to prioritize requests.
- Learn Lively's Employer product functionality and understand the architecture and technical tools needed to help analyze and triage issues as they arise.
- Write and manage technical documentation for internal teams and external customers.
Skills & Experience
- 2+ years of client facing experience.
- Exceptional level of customer support to enterprise customers.
- Strong project management, organizational, and interpersonal skills.
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Passion for technology and being a part of a fast-growing SaaS company.
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering).
- Skilled at writing feature requests or bug tickets for our product and engineering teams.
- Basic understanding of EDI Feeds, SFTP, and API's.
- Familiarity with Salesforce CRM.
- Experience using Jira.
- Proactive in your communication style, open to raising and escalating issues internally where necessary.
- Willingness and flexibility to support high customer volume during our busy Open Enrollment season, roughly November through the end of January each year.
- Comfortable working with a high level of adaptability and flexibility in a fast-paced environment.
- You're driven; no one needs to push you to excel; it's just who you are.
If you are interested in applying, please submit your resume and complete the writing exercise below
Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.
We encourage you to apply even if you do not meet all of the qualifications, but feel you would be a good fit for the position.
Benefits & Perks
We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy, lifestyle spending accounts, and more!
At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood!
Lively Inc. participates in the E-Verify program. Learn more about E-Verify here:
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
#LI-Remote
See All 14 Remote Technical Success Manager Jobs
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Find JobsRemote Technical Success Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote technical success manager jobs.
- 3 or more years in a customer-facing technical role such as solutions engineering or implementation
- Hands-on experience with SaaS platforms, APIs, or enterprise software integrations
- Proven ability to manage a portfolio of accounts while driving product adoption and retention
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently
- Experience with CRM or customer success tools such as Salesforce, Gainsight, or Totango
- Bachelor's degree in computer science, information systems, engineering, or a related technical field
Tips for Your Remote Technical Success Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote technical success manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Prove async communication in your application
Remote technical success managers communicate product value and troubleshoot issues almost entirely in writing. Include a concise, well-structured cover note that mirrors the tone of a customer-facing message, showing employers you can work effectively without live back-and-forth.
Document customer outcomes you drove independently
Remote hiring managers want evidence you can manage accounts without a manager nearby. Build a concise record of onboarding timelines you shortened, adoption rates you improved, or escalations you resolved without escalating further, and reference these in every application.
Target companies with documented remote cultures
Remote-first SaaS and cloud companies have established async workflows, dedicated remote onboarding programs, and clear communication norms that make remote technical success work sustainable. Prioritizing these employers means you join a team built for distributed work, not one adapting to it.
Remote Technical Success Manager Jobs: Frequently Asked Questions
How do I get a remote technical success manager job?
Target remote-first SaaS and cloud companies, which hire technical success managers almost exclusively through distributed teams and expect candidates to demonstrate strong async communication and self-direction from day one. Highlight experience managing complex onboarding or technical escalations independently, comfort with tools like Slack, Notion, and Zoom, and a history of driving measurable customer outcomes without in-person oversight. A portfolio of customer health metrics or adoption results gives you a clear edge.
Which companies hire remote technical success managers?
Remote technical success manager roles are posted by Qdrant, Uniti, and KONG and others right now, based on current remote listings on Migrate Mate as of August 2026. These tend to be remote-first or fully distributed software and technology companies that rely on technical success managers to support customers across time zones.
Can you get a remote technical success manager job with no experience?
Yes, but remote entry-level roles in this field are competitive because employers expect you to work independently with minimal oversight from the start. Early-career candidates do best by targeting smaller SaaS startups or PLG companies that hire junior technical success associates, and by showing hands-on technical fluency, strong written communication samples, and any experience helping users solve software problems, even in support or consulting roles.
Do you need a degree for remote technical success manager jobs?
Not always. Remote employers in this field weigh demonstrated technical ability, customer-facing results, and product knowledge heavily alongside formal education. Candidates who can show a history of reducing churn, accelerating onboarding, or improving product adoption often compete well against degree holders, particularly at growth-stage software companies where practical outcomes matter more than credentials.
Which industries hire the most remote technical success managers?
Remote technical success manager roles concentrate in Technology & Software, based on current remote listings on Migrate Mate as of August 2026. These sectors rely on distributed technical success teams to manage customer relationships and product adoption across geographies without requiring in-person presence.
See All 14 Remote Technical Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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