Remote Technical Success Manager Jobs
Remote Technical Success Manager jobs are in active demand at remote-first companies and large distributed teams, including employers like Uniti, Appian, and Qdrant, from junior to senior. See the openings below and apply to the ones that match your experience.
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Showing 5 of 23+ Remote Technical Success Manager jobs
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian's software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers' business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.
Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.
In this role, you will:
- Uncover and shape each customer's business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
- Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
- Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to customers' evolving business strategies.
- Identify opportunities to expand Appian's footprint and articulate clear, data-backed business value cases for additional investment.
- Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
- Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
- Build deep expertise in Appian's products, implementation methodology, and best practices to guide customers effectively.
- Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
- Communicate confidently across technical teams, business stakeholders, and C-level executives.
- Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.
Basic Qualifications:
- Bachelor's degree, ideally in a technical field.
- 10+ years of combined experience in technology or technical consulting.
- Experience with agile and software development.
- Proven ability to act as a trusted advisor and drive measurable business value for customers.
- Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
- Excellent consulting, communication, and presentation skills with executive and technical audiences.
- Strong organization and project management skills with close attention to detail.
- Expected travel averages around 25%, with higher travel demands during select months.
Preferred Qualifications:
- 5+ of experience within success management, program management, account management or advisory services.
- Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
- Strong understanding of system integration, data architecture, or enterprise architecture.
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, Youtube, Instagram, Facebook
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Appian's Applicant & Candidate Privacy Notice
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian's software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers' business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.
Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.
In this role, you will:
- Uncover and shape each customer's business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
- Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
- Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to customers' evolving business strategies.
- Identify opportunities to expand Appian's footprint and articulate clear, data-backed business value cases for additional investment.
- Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
- Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
- Build deep expertise in Appian's products, implementation methodology, and best practices to guide customers effectively.
- Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
- Communicate confidently across technical teams, business stakeholders, and C-level executives.
- Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.
Basic Qualifications:
- Bachelor's degree, ideally in a technical field.
- 10+ years of combined experience in technology or technical consulting.
- Experience with agile and software development.
- Proven ability to act as a trusted advisor and drive measurable business value for customers.
- Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
- Excellent consulting, communication, and presentation skills with executive and technical audiences.
- Strong organization and project management skills with close attention to detail.
- Expected travel averages around 25%, with higher travel demands during select months.
Preferred Qualifications:
- 5+ of experience within success management, program management, account management or advisory services.
- Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
- Strong understanding of system integration, data architecture, or enterprise architecture.
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, Youtube, Instagram, Facebook
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Appian's Applicant & Candidate Privacy Notice
See All 23 Remote Technical Success Manager Jobs
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Find JobsRemote Technical Success Manager Job Market
Who's Hiring
- Uniti3
- Appian3
- Qdrant2Q
- CINT1
- SNYK1
Top Industries Hiring
- Technology & Software10
- Non-Profit & Social Services1
- Healthcare & Medical Services1
What Employers Look For
The qualifications that appear most often in remote technical success manager jobs.
- 3 or more years in a customer-facing technical role such as solutions engineering or implementation
- Hands-on experience with SaaS platforms, APIs, or enterprise software integrations
- Proven ability to manage a portfolio of accounts while driving product adoption and retention
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently
- Experience with CRM or customer success tools such as Salesforce, Gainsight, or Totango
- Bachelor's degree in computer science, information systems, engineering, or a related technical field
Tips for Your Remote Technical Success Manager Job Search
Quantify customer outcomes on your resume
Technical success manager roles reward measurable impact. Replace vague claims with numbers that show retention lift, time-to-value reduction, or expansion revenue you influenced. Hiring managers scan for proof that you moved a business metric, not just managed accounts.
Highlight your technical depth clearly
Many candidates undersell their product knowledge. Call out the specific platforms, APIs, or integration environments you've supported. If you've handled Tier 2 escalations or built internal runbooks, name them so recruiters can match your background to their stack.
Target openings by product complexity
A technical success manager role at a data infrastructure company demands different skills than one at a CRM vendor. Filter openings by the underlying product category, then tailor your application to show fluency with that type of technology before you apply.
Apply early to roles that fit
Migrate Mate lists technical success manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a customer scenario for interviews
Most technical success manager interviews include a situational round where you walk through a real escalation or churn-risk situation. Prepare a tight two-minute story covering the problem, your technical diagnosis, and the outcome. Vague answers here cost offers.
Negotiate scope, not just base pay
When an offer arrives, clarify the account portfolio size, escalation expectations, and whether the role carries a quota. Those variables affect your day-to-day load more than title does, and they're negotiable before you sign.
Remote Technical Success Manager Jobs: Frequently Asked Questions
How do I get a remote technical success manager job?
Target companies that already run distributed teams, since they hire remotely by default and know how to onboard someone they never meet in person. Remote technical success manager employers screen hard for self-direction and clear written communication on top of the core skills, so show evidence you can own work without someone over your shoulder. Apply to the openings above that match your experience.
Which companies hire remote technical success managers?
Remote technical success manager roles are posted by Uniti, Appian, and Qdrant and others right now, based on current remote listings on Migrate Mate as of June 2026. Remote-first firms and large companies running distributed teams post the most remote technical success manager roles.
Can you get a remote technical success manager job with no experience?
Yes, but it is harder than an on-site role, because remote work expects you to operate independently from the start. Entry-level remote technical success manager openings do exist, especially at remote-first companies, and a portfolio of real work helps more than a long resume. Applying broadly to the roles that fit improves your odds.
Do you need a degree for remote technical success manager jobs?
Not always. Many employers hire remote technical success managers on demonstrated skills and prior work rather than a specific degree, though some larger companies still prefer one. Showing relevant results matters more than a credential for most remote technical success manager roles.
Which industries hire the most remote technical success managers?
Remote technical success manager roles concentrate in Technology & Software, Non-Profit & Social Services, and Healthcare & Medical Services, based on current remote listings on Migrate Mate as of June 2026. These sectors run distributed teams and hire technical success managers remotely most consistently.
See All 23 Remote Technical Success Manager Jobs
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