Technical Success Manager Jobs
Technical Success Manager jobs are open across SaaS, cloud infrastructure, cybersecurity, and enterprise software, at every level from associate to director, with specializations in implementation, post-sales engineering, and customer onboarding. Find a role that fits from the openings below and apply directly.
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Showing 5 of 57+ Technical Success Manager jobs
About the team
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.About the role
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.Who you are
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025 , and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
About the team
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.About the role
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.Who you are
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025 , and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Technical Success Manager Jobs by Experience Level
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Find JobsTechnical Success Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software14
- Consulting & Professional Services3
- Cybersecurity1
- Electronics & Hardware1
- Distribution & Wholesale1
What Employers Look For
The qualifications that appear most often in technical success manager jobs.
- 3 or more years in a customer-facing technical role such as solutions engineering or implementation
- Hands-on experience with SaaS platforms, APIs, or enterprise software integrations
- Proven ability to manage a portfolio of accounts while driving product adoption and retention
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently
- Experience with CRM or customer success tools such as Salesforce, Gainsight, or Totango
- Bachelor's degree in computer science, information systems, engineering, or a related technical field
Tips for Your Technical Success Manager Job Search
Quantify customer outcomes on your resume
Technical success manager roles reward measurable impact. Replace vague claims with numbers that show retention lift, time-to-value reduction, or expansion revenue you influenced. Hiring managers scan for proof that you moved a business metric, not just managed accounts.
Highlight your technical depth clearly
Many candidates undersell their product knowledge. Call out the specific platforms, APIs, or integration environments you've supported. If you've handled Tier 2 escalations or built internal runbooks, name them so recruiters can match your background to their stack.
Target openings by product complexity
A technical success manager role at a data infrastructure company demands different skills than one at a CRM vendor. Filter openings by the underlying product category, then tailor your application to show fluency with that type of technology before you apply.
Apply early to roles that fit
Migrate Mate lists technical success manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a customer scenario for interviews
Most technical success manager interviews include a situational round where you walk through a real escalation or churn-risk situation. Prepare a tight two-minute story covering the problem, your technical diagnosis, and the outcome. Vague answers here cost offers.
Negotiate scope, not just base pay
When an offer arrives, clarify the account portfolio size, escalation expectations, and whether the role carries a quota. Those variables affect your day-to-day load more than title does, and they're negotiable before you sign.
Technical Success Manager Jobs: Frequently Asked Questions
Which companies are hiring the most technical success managers?
The companies hiring the most technical success managers right now include Armis, Qdrant, and Darktrace, with the largest share of openings in California, Texas, and Illinois, based on current listings on Migrate Mate as of August 2026. Demand is concentrated at mid-stage and enterprise SaaS companies expanding their post-sales teams.
How many technical success manager jobs are remote?
About 72% of technical success manager openings are fully remote or hybrid as of August 2026, making it one of the more location-flexible roles in the post-sales space. Implementation-heavy and enterprise-tier positions tend to require more on-site presence, while product-led growth companies skew toward fully remote arrangements.
How do you become a technical success manager?
Start by building hands-on experience in a technical customer-facing role such as support engineering, implementation consulting, or solutions engineering. Develop fluency with SaaS architecture, APIs, and at least one enterprise platform. Then move laterally into a technical success manager position by highlighting retention outcomes, escalation handling, and cross-functional collaboration you've already demonstrated.
Can you get a technical success manager job with little experience?
Yes, but you'll need to compensate with strong technical credentials and demonstrated customer-facing work. Roles titled associate or junior technical success manager are the most accessible entry points. Candidates who come from technical support, QA, or implementation roles and can show product fluency often make the transition without a long tenure in a dedicated customer success title.
What does the technical success manager interview process look like?
Most hiring processes run three to four rounds. The first is typically a recruiter screen focused on your background and motivation. Next comes a technical conversation where you'll troubleshoot a realistic product scenario or walk through an integration concept. A final round usually includes a case study or presentation, often followed by a panel with members from product, sales, or support leadership.
Where can I find and apply to technical success manager jobs?
You can find and apply to technical success manager jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background and apply directly to each one that fits.
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