Technical Success Manager Jobs
Technical Success Manager jobs are open across SaaS, cloud infrastructure, cybersecurity, and enterprise software, at every level from associate to director, with specializations in implementation, post-sales engineering, and customer onboarding. Find a role that fits from the openings below and apply directly.
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Showing 5 of 61+ Technical Success Manager jobs
Go To Market - San Francisco
About the Team
The GTM Enablement team helps OpenAI’s customer-facing organizations turn rapidly evolving AI capabilities into consistent, high-quality customer outcomes. We build the onboarding, learning experiences, playbooks, and knowledge systems that help teams develop technical depth, stay current, and confidently guide customers through successful AI adoption.
About the Role
We’re hiring a Field Enablement Lead, Technical Success to design and scale enablement for our rapidly growing technical customer-facing teams. You will own programs spanning onboarding, continuous skill development, technical pitches and demos, and subject-matter-expert knowledge sharing. Working closely with Technical Success leaders, Product Enablement, and technical SMEs, you will turn complex product knowledge and field experience into practical systems that improve readiness, consistency, and the quality of customer interactions and deployments.
In this role, you will:
Design, implement, and scale comprehensive enablement programs aligned to Technical Success onboarding, role-based skill development, and ongoing readiness needs.
Redefine and operate the Subject Matter Expert (SME) program, creating clear pathways for technical experts to share knowledge and raise technical depth and consistency across GTM.
Own and proactively maintain a versioned repository of technical pitches, demos, playbooks, and launch-ready assets.
Partner with Technical Success leadership, Product Enablement, and product SMEs to identify skill gaps and deliver targeted learning interventions.
Capture, vet, organize, and make field- and SME-generated technical content easy to discover, trust, and reuse.
You might thrive in this role if you have:
5+ years of experience in technical enablement, solutions engineering, solutions architecture, technical success, or a related role.
A proven track record of designing and scaling technical enablement programs in high-growth SaaS or technology environments.
Exceptional communication and organizational skills, with the ability to lead multiple complex programs and align senior cross-functional stakeholders.
Experience building customer-journey-based playbooks, how-to guides, and technical learning assets that drive consistent field behavior.
Direct customer-facing experience as a Solutions Engineer, Solutions Architect, or similar technical practitioner, or experience leading these teams.
Strong judgment and the ability to independently define, prioritize, and lead ambiguous, high-impact initiatives while influencing across organizational boundaries.
Nice to have:
Strong understanding of enablement methodologies, instructional design principles, and adult learning theory.
Familiarity with AI/ML technologies products, or other deeply technical SaaS offerings.
Led SME programs, communities of practice, or other knowledge-sharing systems.
Background in technical content creation, curriculum design, or training facilitation.
Have shaped strategic enablement programs that measurably improve onboarding speed, technical readiness, and execution across diverse GTM roles.
Use technology and automation to personalize learning, scale enablement, and continuously improve programs through feedback and measurable outcomes.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity.
We are an equal opportunity employeration, or other applicable legally protected characteristic.
Background checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities.
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Compensation
$272K – $302K + Offers Equity
Go To Market - San Francisco
About the Team
The GTM Enablement team helps OpenAI’s customer-facing organizations turn rapidly evolving AI capabilities into consistent, high-quality customer outcomes. We build the onboarding, learning experiences, playbooks, and knowledge systems that help teams develop technical depth, stay current, and confidently guide customers through successful AI adoption.
About the Role
We’re hiring a Field Enablement Lead, Technical Success to design and scale enablement for our rapidly growing technical customer-facing teams. You will own programs spanning onboarding, continuous skill development, technical pitches and demos, and subject-matter-expert knowledge sharing. Working closely with Technical Success leaders, Product Enablement, and technical SMEs, you will turn complex product knowledge and field experience into practical systems that improve readiness, consistency, and the quality of customer interactions and deployments.
In this role, you will:
Design, implement, and scale comprehensive enablement programs aligned to Technical Success onboarding, role-based skill development, and ongoing readiness needs.
Redefine and operate the Subject Matter Expert (SME) program, creating clear pathways for technical experts to share knowledge and raise technical depth and consistency across GTM.
Own and proactively maintain a versioned repository of technical pitches, demos, playbooks, and launch-ready assets.
Partner with Technical Success leadership, Product Enablement, and product SMEs to identify skill gaps and deliver targeted learning interventions.
Capture, vet, organize, and make field- and SME-generated technical content easy to discover, trust, and reuse.
You might thrive in this role if you have:
5+ years of experience in technical enablement, solutions engineering, solutions architecture, technical success, or a related role.
A proven track record of designing and scaling technical enablement programs in high-growth SaaS or technology environments.
Exceptional communication and organizational skills, with the ability to lead multiple complex programs and align senior cross-functional stakeholders.
Experience building customer-journey-based playbooks, how-to guides, and technical learning assets that drive consistent field behavior.
Direct customer-facing experience as a Solutions Engineer, Solutions Architect, or similar technical practitioner, or experience leading these teams.
Strong judgment and the ability to independently define, prioritize, and lead ambiguous, high-impact initiatives while influencing across organizational boundaries.
Nice to have:
Strong understanding of enablement methodologies, instructional design principles, and adult learning theory.
Familiarity with AI/ML technologies products, or other deeply technical SaaS offerings.
Led SME programs, communities of practice, or other knowledge-sharing systems.
Background in technical content creation, curriculum design, or training facilitation.
Have shaped strategic enablement programs that measurably improve onboarding speed, technical readiness, and execution across diverse GTM roles.
Use technology and automation to personalize learning, scale enablement, and continuously improve programs through feedback and measurable outcomes.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity.
We are an equal opportunity employeration, or other applicable legally protected characteristic.
Background checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities.
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Compensation
$272K – $302K + Offers Equity
Technical Success Manager Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Technology & Software10
- Cybersecurity2
- Electronics & Hardware2
What Employers Look For
The qualifications that appear most often in technical success manager jobs.
- 3 or more years in a customer-facing technical role such as solutions engineering or implementation
- Hands-on experience with SaaS platforms, APIs, or enterprise software integrations
- Proven ability to manage a portfolio of accounts while driving product adoption and retention
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently
- Experience with CRM or customer success tools such as Salesforce, Gainsight, or Totango
- Bachelor's degree in computer science, information systems, engineering, or a related technical field
Tips for Your Technical Success Manager Job Search
Quantify customer outcomes on your resume
Technical success manager roles reward measurable impact. Replace vague claims with numbers that show retention lift, time-to-value reduction, or expansion revenue you influenced. Hiring managers scan for proof that you moved a business metric, not just managed accounts.
Highlight your technical depth clearly
Many candidates undersell their product knowledge. Call out the specific platforms, APIs, or integration environments you've supported. If you've handled Tier 2 escalations or built internal runbooks, name them so recruiters can match your background to their stack.
Target openings by product complexity
A technical success manager role at a data infrastructure company demands different skills than one at a CRM vendor. Filter openings by the underlying product category, then tailor your application to show fluency with that type of technology before you apply.
Apply early to roles that fit
Migrate Mate lists technical success manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a customer scenario for interviews
Most technical success manager interviews include a situational round where you walk through a real escalation or churn-risk situation. Prepare a tight two-minute story covering the problem, your technical diagnosis, and the outcome. Vague answers here cost offers.
Negotiate scope, not just base pay
When an offer arrives, clarify the account portfolio size, escalation expectations, and whether the role carries a quota. Those variables affect your day-to-day load more than title does, and they're negotiable before you sign.
Technical Success Manager Jobs: Frequently Asked Questions
Which companies are hiring the most technical success managers?
The companies hiring the most technical success managers right now include Check Point Software Technologies, KONG, and Armis, with the largest share of openings in California, Texas, and Illinois, based on current listings on Migrate Mate as of September 2026. Demand is concentrated at mid-stage and enterprise SaaS companies expanding their post-sales teams.
How many technical success manager jobs are remote?
About 84% of technical success manager openings are fully remote or hybrid as of September 2026, making it one of the more location-flexible roles in the post-sales space. Implementation-heavy and enterprise-tier positions tend to require more on-site presence, while product-led growth companies skew toward fully remote arrangements.
How do you become a technical success manager?
Start by building hands-on experience in a technical customer-facing role such as support engineering, implementation consulting, or solutions engineering. Develop fluency with SaaS architecture, APIs, and at least one enterprise platform. Then move laterally into a technical success manager position by highlighting retention outcomes, escalation handling, and cross-functional collaboration you've already demonstrated.
Can you get a technical success manager job with little experience?
Yes, but you'll need to compensate with strong technical credentials and demonstrated customer-facing work. Roles titled associate or junior technical success manager are the most accessible entry points. Candidates who come from technical support, QA, or implementation roles and can show product fluency often make the transition without a long tenure in a dedicated customer success title.
What does the technical success manager interview process look like?
Most hiring processes run three to four rounds. The first is typically a recruiter screen focused on your background and motivation. Next comes a technical conversation where you'll troubleshoot a realistic product scenario or walk through an integration concept. A final round usually includes a case study or presentation, often followed by a panel with members from product, sales, or support leadership.
Where can I find and apply to technical success manager jobs?
You can find and apply to technical success manager jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background and apply directly to each one that fits.
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