Mid Level Technical Success Manager Jobs
Mid level technical success manager jobs go to professionals ready to own customer outcomes end to end, mentor newer team members, and drive adoption decisions with limited oversight. Hiring runs across Technology & Software, Cybersecurity, and Telecommunications, with 80% remote or hybrid availability, and employers like JFrog, Armis, and Workday competing for technical success managers at this level now.
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Showing 5 of 9+ Mid Level Technical Success Manager jobs
At JFrog, we're reinventing DevOps to help the world's greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?
We are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.
As a Technical Success Manager in JFrog, you will...
- Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform.
- Partner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with customer stakeholders to build and execute Success Plans aligned to business goals and success metrics.
- Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption.
- Engage senior decision-makers, understand industry trends and evolving strategies, develop customer champions, and serve as the voice of the customer internally.
- Lead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation.
- Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics.
To be a Technical Success Manager in JFrog you need...
- Customer-facing experience - including crisis management, priority management inbound, and outbound.
- BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company.
- Experience with supporting products with impact on business/productivity.
- Experience with supporting international enterprise customers.
- Excellent analytical and problem-solving skills.
- Customer orientation and excellent interpersonal skills.
- Excellent English verbal and written communication skills.
- To work weekends and holidays (on occasion).
- 2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus).
- Deep understanding of working with dockerized applications (K8s - a plus).
- Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus.
- Experience with Software Architecture design and product development -> a plus.
- Experience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus.
- An uncompromising desire to learn.
WHAT JFROG CAN OFFER…
- Open to remote work for candidates outside a reasonable commuting distance to the Atlanta Swamp
- At JFrog, base salary is only one component of our compensation package.
- This position has a base salary range between $125,000 to $140,000. Base salary will be based on your skills, qualifications, experience, and location.
- This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
- JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.
At JFrog, we're reinventing DevOps to help the world's greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?
We are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.
As a Technical Success Manager in JFrog, you will...
- Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform.
- Partner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with customer stakeholders to build and execute Success Plans aligned to business goals and success metrics.
- Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption.
- Engage senior decision-makers, understand industry trends and evolving strategies, develop customer champions, and serve as the voice of the customer internally.
- Lead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation.
- Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics.
To be a Technical Success Manager in JFrog you need...
- Customer-facing experience - including crisis management, priority management inbound, and outbound.
- BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company.
- Experience with supporting products with impact on business/productivity.
- Experience with supporting international enterprise customers.
- Excellent analytical and problem-solving skills.
- Customer orientation and excellent interpersonal skills.
- Excellent English verbal and written communication skills.
- To work weekends and holidays (on occasion).
- 2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus).
- Deep understanding of working with dockerized applications (K8s - a plus).
- Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus.
- Experience with Software Architecture design and product development -> a plus.
- Experience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus.
- An uncompromising desire to learn.
WHAT JFROG CAN OFFER…
- Open to remote work for candidates outside a reasonable commuting distance to the Atlanta Swamp
- At JFrog, base salary is only one component of our compensation package.
- This position has a base salary range between $125,000 to $140,000. Base salary will be based on your skills, qualifications, experience, and location.
- This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
- JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.
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Top Industries Hiring
- Technology & Software
- Cybersecurity
- Telecommunications
Mid Level Technical Success Manager Jobs: Frequently Asked Questions
How do I get a mid level technical success manager job?
Lead your application with evidence of autonomous ownership: accounts you managed without constant supervision, onboarding programs you built, or churn you reduced through your own initiative. Hiring managers at this level want to see that you can run a book of business or a product segment independently. Tailor your resume to show measurable customer outcomes and cross-functional collaboration, not just task completion.
Which companies hire mid level technical success managers?
Companies hiring mid level technical success managers right now include JFrog, Armis, and Workday, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from growth-stage SaaS companies scaling their customer success functions alongside enterprise technology firms expanding dedicated technical post-sales teams.
Are there remote mid level technical success manager jobs?
Yes, and the share is meaningful. About 80% of mid level technical success manager openings are remote or hybrid as of November 2026, reflecting how broadly distributed software and technology customers have become. Many employers at this level expect you to manage enterprise relationships across time zones, which makes remote setup a practical fit rather than a perk.
How do I move up to a mid level technical success manager role?
The transition from entry level to mid level centers on shifting from task execution to outcome ownership. That means moving beyond onboarding tickets to owning a named segment of customers, proactively surfacing expansion or risk signals, and leading internal projects like playbook development or tooling improvements. Consistent, documented impact on retention or adoption metrics is what separates mid level candidates from those still building.
Which industries hire the most mid level technical success managers?
Mid Level technical success manager roles concentrate in Technology & Software, Cybersecurity, and Telecommunications, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their products require ongoing technical guidance to deliver value, making a dedicated mid level layer between junior CSMs and senior strategists essential for customer retention at scale.