Senior Level Technical Success Manager Jobs
Senior level technical success manager jobs put experienced professionals in charge of technical strategy, customer outcomes, and the cross-functional teams that deliver long-term client success. Openings are concentrated in Technology & Software and Artificial Intelligence, with 100% remote or hybrid availability, and employers like Appian, GitHub, and Google hiring at this level now.
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See related jobsHere at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian's software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers' business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.
Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.
In this role, you will:
- Uncover and shape each customer's business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
- Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
- Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to customers' evolving business strategies.
- Identify opportunities to expand Appian's footprint and articulate clear, data-backed business value cases for additional investment.
- Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
- Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
- Build deep expertise in Appian's products, implementation methodology, and best practices to guide customers effectively.
- Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
- Communicate confidently across technical teams, business stakeholders, and C-level executives.
- Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.
Basic Qualifications:
- Bachelor's degree, ideally in a technical field.
- 10+ years of combined experience in technology or technical consulting.
- Experience with agile and software development.
- Proven ability to act as a trusted advisor and drive measurable business value for customers.
- Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
- Excellent consulting, communication, and presentation skills with executive and technical audiences.
- Strong organization and project management skills with close attention to detail.
- Expected travel averages around 25%, with higher travel demands during select months.
Preferred Qualifications:
- 5+ of experience within success management, program management, account management or advisory services.
- Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
- Strong understanding of system integration, data architecture, or enterprise architecture.
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, Youtube, Instagram, Facebook
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Appian's Applicant & Candidate Privacy Notice
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian's software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers' business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.
Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.
In this role, you will:
- Uncover and shape each customer's business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
- Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
- Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to customers' evolving business strategies.
- Identify opportunities to expand Appian's footprint and articulate clear, data-backed business value cases for additional investment.
- Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
- Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
- Build deep expertise in Appian's products, implementation methodology, and best practices to guide customers effectively.
- Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
- Communicate confidently across technical teams, business stakeholders, and C-level executives.
- Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.
Basic Qualifications:
- Bachelor's degree, ideally in a technical field.
- 10+ years of combined experience in technology or technical consulting.
- Experience with agile and software development.
- Proven ability to act as a trusted advisor and drive measurable business value for customers.
- Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
- Excellent consulting, communication, and presentation skills with executive and technical audiences.
- Strong organization and project management skills with close attention to detail.
- Expected travel averages around 25%, with higher travel demands during select months.
Preferred Qualifications:
- 5+ of experience within success management, program management, account management or advisory services.
- Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
- Strong understanding of system integration, data architecture, or enterprise architecture.
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, Youtube, Instagram, Facebook
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Appian's Applicant & Candidate Privacy Notice
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Find JobsSenior Level Technical Success Manager Job Market
Who's Hiring
- Appian2
- GitHub1
- Google1
- Snyk1
Top Industries Hiring
- Technology & Software5
- Artificial Intelligence1
Senior Level Technical Success Manager Jobs: Frequently Asked Questions
How do I get a senior level technical success manager job?
Employers at this level look for candidates who have owned complex customer portfolios, led technical onboarding or implementation programs, and influenced product direction through customer feedback. Demonstrating measurable outcomes, such as reduced churn or accelerated time-to-value, gives candidates a clear edge. Experience mentoring junior success managers and collaborating across engineering, product, and sales signals the readiness these roles require.
Which companies hire senior level technical success managers?
Companies hiring senior level technical success managers right now include Appian, GitHub, and Google, based on current listings on Migrate Mate as of July 2026. Hiring at this level tends to concentrate in enterprise software, cloud platforms, and technology-enabled services companies that manage large, strategic customer accounts requiring deep technical engagement.
Are there remote senior level technical success manager jobs?
Yes, and remote availability is strong at this level. About 100% of senior level technical success manager openings are remote or hybrid as of July 2026, reflecting the fact that senior professionals in this field are expected to operate independently and manage complex relationships without requiring daily on-site presence.
What makes a technical success manager role senior level?
Senior level roles carry broader scope and real ownership. Where mid-level technical success managers execute defined playbooks, senior roles involve building or refining those frameworks, owning a strategic segment of the customer base, and leading cross-functional initiatives. Mentoring junior team members, contributing to hiring decisions, and shaping the technical success methodology are all expected at this stage.
Which industries hire the most senior level technical success managers?
Senior Level technical success manager roles concentrate in Technology & Software and Artificial Intelligence, based on current listings on Migrate Mate as of July 2026. These sectors drive demand because they sell technically complex products or platforms where deep post-sale guidance directly determines customer retention, expansion, and long-term contract value.