Technical Services Manager Jobs in New York
Technical Services Manager jobs in New York represent one of the most active markets in the country, with demand concentrated in financial services technology, healthcare IT, telecommunications, and enterprise infrastructure management, covering roles from team lead to director level. The heaviest hiring runs through New York City, Buffalo, and Albany, where established employers like IBM, JPMorgan Chase, and Verizon maintain large technical operations and service delivery divisions. The most sought-after specializations include IT service management, managed services oversight, and technical support operations leadership. Find a role that fits below and apply directly.
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Showing 5 of 17+ Technical Services Manager jobs
Overview
NYPL Digital is responsible for the digital transformation of the Library, delivering robust core patron-facing services through digital platforms. This is a great opportunity to play a pivotal role in facilitating the next major step forward in enabling NYPL researchers around the world to find and access NYPL’s unique digital collection of materials.
- Understand the functional structure and core mission of NYPL
- Understand the organization, roles, and culture within the Digital Team, stakeholder, and leadership groups
- Organize project documentation and artifacts; take ownership of scrum ceremonies, project deliverables, and build project plans
- Gain an understanding of the institutional strategy and how the projects and deliverables contribute to institutional goals
- Establish strong, collaborative relationships between team members, stakeholders, and leadership
- Identify opportunities for process improvement and develop strategies to address them
- Lead robust, aligned, high performing project teams
- Drive development and execution of sprint, quarterly and annual goals
- Take responsibility for overall delivery and management of all assigned projects
- Lead end-to-end product development processes from inception through delivery
- Develop communication and capacity plans, project timelines, and provide project status updates to department and cross-functional Library partners
- Identify and mitigate project risks and issues
- Lead all scrum ceremonies, with a focus on team process and enabling rapid product development
- Oversee partner vendors or agencies that may be involved in project delivery
- Support annual and quarterly roadmapping for the Institutional Services team
- Own progress tracking of established goals, and proactively adjust processes and plans as needed
- Other duties as assigned
Required Education, Experience & Skills
- Bachelor’s degree - OR - 5 year’s experience managing software and/or web application development projects as a project manager/technical project manager.
- PMP and/or CSM
- 5 years' experience in project or program management with software and/or web application development teams and projects
- Proven ability to:
- Develop and manage project timelines, escalating risks and dependencies as needed
- Proactively identify problems and propose solutions
- Operate both strategically and tactically
- Work both collaboratively and independently to achieve planned results
- Drive highly visible projects with cross-functional teams
- Excellent verbal and written communication; strong presentation skills
- Demonstrated experience as Scrum Master, leading a team of engineers, designers, and QA
- Demonstrated experience managing external vendors, consultancies, or agency teams
- Understanding of backend and frontend technologies
- Innate curiosity in working with emerging technologies, specifically AI
- N/A
More...
All team members are expected and encouraged to embody the NYPL Core Values:
- Be Helpful to patrons and colleagues
- Be Resourceful in solving problems
- Be Curious in all aspects of your work
- Be Welcoming and Inclusive
- Office Environment
- Hybrid Work Environment; 3 days in office in NYC required
- N/A
- No
- Non-Union
- Exempt
- Monday - Friday; 9-5
- Hybrid Work Environment; 3 days a week in office in NYC required
The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
About The New York Public Library
Overview
NYPL Digital is responsible for the digital transformation of the Library, delivering robust core patron-facing services through digital platforms. This is a great opportunity to play a pivotal role in facilitating the next major step forward in enabling NYPL researchers around the world to find and access NYPL’s unique digital collection of materials.
- Understand the functional structure and core mission of NYPL
- Understand the organization, roles, and culture within the Digital Team, stakeholder, and leadership groups
- Organize project documentation and artifacts; take ownership of scrum ceremonies, project deliverables, and build project plans
- Gain an understanding of the institutional strategy and how the projects and deliverables contribute to institutional goals
- Establish strong, collaborative relationships between team members, stakeholders, and leadership
- Identify opportunities for process improvement and develop strategies to address them
- Lead robust, aligned, high performing project teams
- Drive development and execution of sprint, quarterly and annual goals
- Take responsibility for overall delivery and management of all assigned projects
- Lead end-to-end product development processes from inception through delivery
- Develop communication and capacity plans, project timelines, and provide project status updates to department and cross-functional Library partners
- Identify and mitigate project risks and issues
- Lead all scrum ceremonies, with a focus on team process and enabling rapid product development
- Oversee partner vendors or agencies that may be involved in project delivery
- Support annual and quarterly roadmapping for the Institutional Services team
- Own progress tracking of established goals, and proactively adjust processes and plans as needed
- Other duties as assigned
Required Education, Experience & Skills
- Bachelor’s degree - OR - 5 year’s experience managing software and/or web application development projects as a project manager/technical project manager.
- PMP and/or CSM
- 5 years' experience in project or program management with software and/or web application development teams and projects
- Proven ability to:
- Develop and manage project timelines, escalating risks and dependencies as needed
- Proactively identify problems and propose solutions
- Operate both strategically and tactically
- Work both collaboratively and independently to achieve planned results
- Drive highly visible projects with cross-functional teams
- Excellent verbal and written communication; strong presentation skills
- Demonstrated experience as Scrum Master, leading a team of engineers, designers, and QA
- Demonstrated experience managing external vendors, consultancies, or agency teams
- Understanding of backend and frontend technologies
- Innate curiosity in working with emerging technologies, specifically AI
- N/A
More...
All team members are expected and encouraged to embody the NYPL Core Values:
- Be Helpful to patrons and colleagues
- Be Resourceful in solving problems
- Be Curious in all aspects of your work
- Be Welcoming and Inclusive
- Office Environment
- Hybrid Work Environment; 3 days in office in NYC required
- N/A
- No
- Non-Union
- Exempt
- Monday - Friday; 9-5
- Hybrid Work Environment; 3 days a week in office in NYC required
The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
About The New York Public Library
See All 17 Technical Services Manager Jobs in New York
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Find JobsTechnical Services Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Technical Services Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
- Banking & Financial Services
- E-Commerce & Online Marketplaces
What New York Employers Look For
The qualifications that appear most often in technical services manager jobs across New York.
- Bachelor's degree in information technology, computer science, or a related technical field
- Five or more years of experience in technical support, IT operations, or service delivery
- Demonstrated experience managing technical teams in a service or operations environment
- Familiarity with ITIL frameworks and service management best practices
- Strong vendor and client relationship management experience in enterprise environments
- Proficiency with ticketing systems, SLA management tools, and reporting platforms
Technical Services Manager Jobs in New York: Frequently Asked Questions
How do you become a technical services manager in New York?
Most technical services managers in New York enter the role after several years in technical support, systems administration, or IT operations, then move into team lead or supervisor positions before advancing to management. New York employers typically look for a bachelor's degree in a technical field alongside hands-on service delivery experience. Certifications such as ITIL Foundation, PMP, or CompTIA Network+ carry real weight with hiring managers across the state, particularly at financial and healthcare institutions in and around New York City.
How much do technical services managers make in New York?
Technical services managers in New York earn a median of about $214,300 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $134,870 for the lowest 10% to over $323,670 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical services managers in New York?
Employers hiring technical services managers in New York right now include The New York Public Library, Stripe, and Regeneron, based on current listings on Migrate Mate as of August 2026. New York's concentration of financial institutions, major hospital networks, and global telecommunications firms means consistent, recurring demand for this role across both the metro area and upstate hubs like Buffalo and Albany.
Which New York cities have the most technical services manager jobs?
New York, Manhattan, and Nyc have the most technical services manager openings in New York. New York City dominates because of its dense concentration of financial services firms, healthcare systems, and enterprise tech companies, while Buffalo and Albany generate steady demand through large healthcare networks, state government IT operations, and regional managed services providers serving upstate businesses.
Are there remote technical services manager jobs in New York?
Yes, but they're selective. About 43% of technical services manager openings tied to New York are remote or hybrid as of August 2026, reflecting that much of the role involves hands-on team oversight, vendor coordination, and on-site service delivery that limits full remote arrangements. The portions of the role most commonly done remotely include reporting, vendor negotiations, escalation handling, and strategic planning work that does not require a physical presence.
How can I get hired as a technical services manager in New York with little or no experience?
The most realistic entry path is moving up from a technical support analyst, help desk supervisor, or systems administrator role within a large New York employer, then taking on informal team lead responsibilities before applying internally. Major healthcare systems like NYC Health and Hospitals and large financial firms in Manhattan regularly hire technical coordinators and service desk leads as stepping stones. Earning an ITIL Foundation certification before applying significantly strengthens a candidate's profile at the associate manager level.
Where can I find and apply to technical services manager jobs in New York?
You can find and apply to technical services manager jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the listings, find roles that match your experience and location, and apply directly to the ones that fit.
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