Technical Services Manager Jobs in New York
Technical Services Manager jobs in New York represent one of the most active markets in the country, with demand concentrated in financial services technology, healthcare IT, telecommunications, and enterprise infrastructure management, covering roles from team lead to director level. The heaviest hiring runs through New York City, Buffalo, and Albany, where established employers like IBM, JPMorgan Chase, and Verizon maintain large technical operations and service delivery divisions. The most sought-after specializations include IT service management, managed services oversight, and technical support operations leadership. Find a role that fits below and apply directly.
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Showing 5 of 47+ Technical Services Manager jobs
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
Subject matter expert in pest control strategies for specified market segment/s and LOBs, responsible for developing, and supporting Operations with implementation of best of breed service delivery protocols and processes. Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans. Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians.
Key Performance Indicators
- ESR Rate
- Claims Rate
- Escalation Rate, time(days) on escalation
- Material Usage/FSP Compliance Rate
- Material Cost Revenue %
- CVC
- NPS
- Customer Retention
- Colleague Retention
Principal Duties and Responsibilities
- Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met
- Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan.
- Works collaboratively with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers.
- Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues.
- Develops action plans and SMART goals to improve service quality. Monitors, coaches, and assists Branch leaders in execution of action plans and issue resolution.
- Drives technical improvement to protocols, and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention
- Identifies projects to drive improvements and innovation including people, process, and technology-related projects
- Gives input on technical standards and standard operating procedures based on specific expertise to support service delivery excellence in the field
- Recommends projects to drive and incorporates industry-leading practices and develops cutting edge, best of breed practices to enable strong business performance
- Advise and support sales teams in business acquisition, building business relationships, and providing continuous improvement input (processes, data management, product/service) to improve the customer experience.
- Participates in industry and market segment trade associations, conferences and symposiums to advance the state of the industry and the drive Rentokil Termimix leadership and demonstration of competency and expertise
- Develops publications and presentations to support sales and marketing initiatives.
CANDIDATE SUMMARY
Required Experience
- Four year college biological science degree in entomology or related sciences is preferred, but not required.
- Board Certified Entomologist (BCE) or ACE preferred
- A minimum 5 yrs. of related structural pest management experience required.
- 2 years+ of Structural Pest Management field experience
- 1 years+ management experience required
Skills
- Strong project management skills
- Strong change management skills
- Written and verbal communication skills, including delivery of formal presentations
- Quantitative and qualitative analytical skills
Required Leadership Traits and Characteristics
- Thinks commercially, acts with urgency and competency
- Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions.
- Apply excellent leadership, interpersonal, and communication skills, including the ability to quickly and efficiently troubleshoot problems in a diverse and challenging environment.
- Integrity, self-awareness, respect, empathy, and gratitude
- Continuous learner with ability to flex their influence while communicating and delegating effectively
- Ability and desire to listen and learn from colleagues and ability to empower and motivate teams to create and innovate.
Formal Education, Qualifications or Training
- Board Certified Entomologist (BCE) or ACE
- 2 years+ of Structural Pest Management field experience
- 1 years+ management experience required
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally.
- Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion.
- Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion.
- Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.
- Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force.
- Sitting for long periods of time while using office equipment such as computers, phones and etc.
- Standing, walking for long period of time, accessing hard to reach areas requiring use of ladders to access heights, or bending/crawling to access low areas (under shelving, floors, etc)
- Standing, walking for long periods of time, accessing hard to reach areas requiring use of ladders to access heights, or bending/crawling to access low areas (under shelving, floors, etc)
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
- Must possess a valid driver's license from state of residence
Incumbent will be subject to:
- Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Travel requirements:
- Travel, within the US, 50-75% the time or workweek hours.
Base Pay Range
Yearly: $73,000.00 - $111,000.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
- 401(k) retirement plan with company-matching contributions
Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
Subject matter expert in pest control strategies for specified market segment/s and LOBs, responsible for developing, and supporting Operations with implementation of best of breed service delivery protocols and processes. Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans. Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians.
Key Performance Indicators
- ESR Rate
- Claims Rate
- Escalation Rate, time(days) on escalation
- Material Usage/FSP Compliance Rate
- Material Cost Revenue %
- CVC
- NPS
- Customer Retention
- Colleague Retention
Principal Duties and Responsibilities
- Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met
- Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan.
- Works collaboratively with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers.
- Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues.
- Develops action plans and SMART goals to improve service quality. Monitors, coaches, and assists Branch leaders in execution of action plans and issue resolution.
- Drives technical improvement to protocols, and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention
- Identifies projects to drive improvements and innovation including people, process, and technology-related projects
- Gives input on technical standards and standard operating procedures based on specific expertise to support service delivery excellence in the field
- Recommends projects to drive and incorporates industry-leading practices and develops cutting edge, best of breed practices to enable strong business performance
- Advise and support sales teams in business acquisition, building business relationships, and providing continuous improvement input (processes, data management, product/service) to improve the customer experience.
- Participates in industry and market segment trade associations, conferences and symposiums to advance the state of the industry and the drive Rentokil Termimix leadership and demonstration of competency and expertise
- Develops publications and presentations to support sales and marketing initiatives.
CANDIDATE SUMMARY
Required Experience
- Four year college biological science degree in entomology or related sciences is preferred, but not required.
- Board Certified Entomologist (BCE) or ACE preferred
- A minimum 5 yrs. of related structural pest management experience required.
- 2 years+ of Structural Pest Management field experience
- 1 years+ management experience required
Skills
- Strong project management skills
- Strong change management skills
- Written and verbal communication skills, including delivery of formal presentations
- Quantitative and qualitative analytical skills
Required Leadership Traits and Characteristics
- Thinks commercially, acts with urgency and competency
- Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions.
- Apply excellent leadership, interpersonal, and communication skills, including the ability to quickly and efficiently troubleshoot problems in a diverse and challenging environment.
- Integrity, self-awareness, respect, empathy, and gratitude
- Continuous learner with ability to flex their influence while communicating and delegating effectively
- Ability and desire to listen and learn from colleagues and ability to empower and motivate teams to create and innovate.
Formal Education, Qualifications or Training
- Board Certified Entomologist (BCE) or ACE
- 2 years+ of Structural Pest Management field experience
- 1 years+ management experience required
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally.
- Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion.
- Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion.
- Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.
- Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force.
- Sitting for long periods of time while using office equipment such as computers, phones and etc.
- Standing, walking for long period of time, accessing hard to reach areas requiring use of ladders to access heights, or bending/crawling to access low areas (under shelving, floors, etc)
- Standing, walking for long periods of time, accessing hard to reach areas requiring use of ladders to access heights, or bending/crawling to access low areas (under shelving, floors, etc)
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
- Must possess a valid driver's license from state of residence
Incumbent will be subject to:
- Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Travel requirements:
- Travel, within the US, 50-75% the time or workweek hours.
Base Pay Range
Yearly: $73,000.00 - $111,000.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
- 401(k) retirement plan with company-matching contributions
Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
See All 47 Technical Services Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsTechnical Services Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Technical Services Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- EY11
- Amazon Web Services3
- Yardi Systems3
- Axon2
- Boston Consulting2
Top Industries Hiring
- Accounting & Auditing12
- Technology & Software12
- Consulting & Professional Services4
- Retail4
- Aerospace & Defense2
What New York Employers Look For
The qualifications that appear most often in technical services manager jobs across New York.
- Bachelor's degree in information technology, computer science, or a related technical field
- Five or more years of experience in technical support, IT operations, or service delivery
- Demonstrated experience managing technical teams in a service or operations environment
- Familiarity with ITIL frameworks and service management best practices
- Strong vendor and client relationship management experience in enterprise environments
- Proficiency with ticketing systems, SLA management tools, and reporting platforms
Technical Services Manager Jobs in New York: Frequently Asked Questions
How do you become a technical services manager in New York?
Most technical services managers in New York enter the role after several years in technical support, systems administration, or IT operations, then move into team lead or supervisor positions before advancing to management. New York employers typically look for a bachelor's degree in a technical field alongside hands-on service delivery experience. Certifications such as ITIL Foundation, PMP, or CompTIA Network+ carry real weight with hiring managers across the state, particularly at financial and healthcare institutions in and around New York City.
How much do technical services managers make in New York?
Technical services managers in New York earn a median of about $214,300 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $134,870 for the lowest 10% to over $323,670 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical services managers in New York?
Employers hiring technical services managers in New York right now include EY, Amazon Web Services, and Yardi Systems, based on current listings on Migrate Mate as of June 2026. New York's concentration of financial institutions, major hospital networks, and global telecommunications firms means consistent, recurring demand for this role across both the metro area and upstate hubs like Buffalo and Albany.
Which New York cities have the most technical services manager jobs?
New York, Long Island, and Albany have the most technical services manager openings in New York. New York City dominates because of its dense concentration of financial services firms, healthcare systems, and enterprise tech companies, while Buffalo and Albany generate steady demand through large healthcare networks, state government IT operations, and regional managed services providers serving upstate businesses.
Are there remote technical services manager jobs in New York?
Yes, but they're selective. About 55% of technical services manager openings tied to New York are remote or hybrid as of June 2026, reflecting that much of the role involves hands-on team oversight, vendor coordination, and on-site service delivery that limits full remote arrangements. The portions of the role most commonly done remotely include reporting, vendor negotiations, escalation handling, and strategic planning work that does not require a physical presence.
How can I get hired as a technical services manager in New York with little or no experience?
The most realistic entry path is moving up from a technical support analyst, help desk supervisor, or systems administrator role within a large New York employer, then taking on informal team lead responsibilities before applying internally. Major healthcare systems like NYC Health and Hospitals and large financial firms in Manhattan regularly hire technical coordinators and service desk leads as stepping stones. Earning an ITIL Foundation certification before applying significantly strengthens a candidate's profile at the associate manager level.
Where can I find and apply to technical services manager jobs in New York?
You can find and apply to technical services manager jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the listings, find roles that match your experience and location, and apply directly to the ones that fit.
See All 47 Technical Services Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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