Technical Services Manager Jobs in New York
Technical Services Manager jobs in New York represent one of the most active markets in the country, with demand concentrated in financial services technology, healthcare IT, telecommunications, and enterprise infrastructure management, covering roles from team lead to director level. The heaviest hiring runs through New York City, Buffalo, and Albany, where established employers like IBM, JPMorgan Chase, and Verizon maintain large technical operations and service delivery divisions. The most sought-after specializations include IT service management, managed services oversight, and technical support operations leadership. Find a role that fits below and apply directly.
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Showing 4 of 29+ Technical Services Manager jobs
Overview:
The Emerging Application Solutions [EAS] team effectively manages transitions of care via enterprise system-wide standardizations driving improved patient and provider experience. This team plays a pivotal role in our Digital Transformation efforts resulting in innovations that change the way we think about the current and future state of patient care at Northwell. Our goal, together with our vendors and partners, is to standardize and stabilize the application foundations in all our areas, while providing an enhanced patient and provider experience, seamlessly connecting monitoring solutions with the transparency of the care team, digitalization of alarms and alerting, ambient listening, data collection, transition, mobility, and much more.
Highly Preferred:
Ability to understand Service set
Experience SQL, HL7 integrations, APIs
Problem Solver
Project management skills
Epic knowledge is helpful
Ability to be scheduled to be on call after hours and weekends
Job Description
Analyzes, verifies, tracks and recommends for Project, Product and Solution implementation and maintenance. Liaises between various agile teams and project teams. Recommends and delivers product and solution plans and training materials throughout implementation and helps ensure smooth operations post implementation.
Job Responsibility
- Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery.
- Serves as a liaison between business and technology teams.
- Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures.
- Assists implementation team in configuring HIPAA rules based on System policies and legal requirements.
- Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
- Performs solution audits; resolves discrepancies, as required.
- Collaborates with implementation teams to resolve user issues.
- Consults with departments to provide customer support during and post implementation.
- Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans.
- Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
- Bachelor's Degree required, or equivalent combination of education and related experience.
- Bachelor's degree in Computer Science, Business, or Engineering, preferred.
- Minimum of 3 years of relevant experience, required. Experience working in a dynamic, high-technology environment, preferred.
- Excellent communication, interpersonal & leadership skills, preferred.
Additional Salary Detail
Overview:
The Emerging Application Solutions [EAS] team effectively manages transitions of care via enterprise system-wide standardizations driving improved patient and provider experience. This team plays a pivotal role in our Digital Transformation efforts resulting in innovations that change the way we think about the current and future state of patient care at Northwell. Our goal, together with our vendors and partners, is to standardize and stabilize the application foundations in all our areas, while providing an enhanced patient and provider experience, seamlessly connecting monitoring solutions with the transparency of the care team, digitalization of alarms and alerting, ambient listening, data collection, transition, mobility, and much more.
Highly Preferred:
Ability to understand Service set
Experience SQL, HL7 integrations, APIs
Problem Solver
Project management skills
Epic knowledge is helpful
Ability to be scheduled to be on call after hours and weekends
Job Description
Analyzes, verifies, tracks and recommends for Project, Product and Solution implementation and maintenance. Liaises between various agile teams and project teams. Recommends and delivers product and solution plans and training materials throughout implementation and helps ensure smooth operations post implementation.
Job Responsibility
- Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery.
- Serves as a liaison between business and technology teams.
- Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures.
- Assists implementation team in configuring HIPAA rules based on System policies and legal requirements.
- Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
- Performs solution audits; resolves discrepancies, as required.
- Collaborates with implementation teams to resolve user issues.
- Consults with departments to provide customer support during and post implementation.
- Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans.
- Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
- Bachelor's Degree required, or equivalent combination of education and related experience.
- Bachelor's degree in Computer Science, Business, or Engineering, preferred.
- Minimum of 3 years of relevant experience, required. Experience working in a dynamic, high-technology environment, preferred.
- Excellent communication, interpersonal & leadership skills, preferred.
Additional Salary Detail
See All 29 Technical Services Manager Jobs in New York
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Find JobsTechnical Services Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Technical Services Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
- Banking & Financial Services
- E-Commerce & Online Marketplaces
What New York Employers Look For
The qualifications that appear most often in technical services manager jobs across New York.
- Bachelor's degree in information technology, computer science, or a related technical field
- Five or more years of experience in technical support, IT operations, or service delivery
- Demonstrated experience managing technical teams in a service or operations environment
- Familiarity with ITIL frameworks and service management best practices
- Strong vendor and client relationship management experience in enterprise environments
- Proficiency with ticketing systems, SLA management tools, and reporting platforms
Technical Services Manager Jobs in New York: Frequently Asked Questions
How do you become a technical services manager in New York?
Most technical services managers in New York enter the role after several years in technical support, systems administration, or IT operations, then move into team lead or supervisor positions before advancing to management. New York employers typically look for a bachelor's degree in a technical field alongside hands-on service delivery experience. Certifications such as ITIL Foundation, PMP, or CompTIA Network+ carry real weight with hiring managers across the state, particularly at financial and healthcare institutions in and around New York City.
How much do technical services managers make in New York?
Technical services managers in New York earn a median of about $214,300 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $134,870 for the lowest 10% to over $323,670 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical services managers in New York?
Employers hiring technical services managers in New York right now include Trane Technologies, Amazon Web Services, and Amazon, based on current listings on Migrate Mate as of October 2026. New York's concentration of financial institutions, major hospital networks, and global telecommunications firms means consistent, recurring demand for this role across both the metro area and upstate hubs like Buffalo and Albany.
Which New York cities have the most technical services manager jobs?
New York, Manhattan, and Middletown have the most technical services manager openings in New York. New York City dominates because of its dense concentration of financial services firms, healthcare systems, and enterprise tech companies, while Buffalo and Albany generate steady demand through large healthcare networks, state government IT operations, and regional managed services providers serving upstate businesses.
Are there remote technical services manager jobs in New York?
Yes, but they're selective. About 64% of technical services manager openings tied to New York are remote or hybrid as of October 2026, reflecting that much of the role involves hands-on team oversight, vendor coordination, and on-site service delivery that limits full remote arrangements. The portions of the role most commonly done remotely include reporting, vendor negotiations, escalation handling, and strategic planning work that does not require a physical presence.
How can I get hired as a technical services manager in New York with little or no experience?
The most realistic entry path is moving up from a technical support analyst, help desk supervisor, or systems administrator role within a large New York employer, then taking on informal team lead responsibilities before applying internally. Major healthcare systems like NYC Health and Hospitals and large financial firms in Manhattan regularly hire technical coordinators and service desk leads as stepping stones. Earning an ITIL Foundation certification before applying significantly strengthens a candidate's profile at the associate manager level.
Where can I find and apply to technical services manager jobs in New York?
You can find and apply to technical services manager jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the listings, find roles that match your experience and location, and apply directly to the ones that fit.
See All 29 Technical Services Manager Jobs in New York
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