Solutions Analyst Jobs in Massachusetts

RPA Solutions Analyst

MSC USA - Boston

60,000.00 - 65,000.00 USD

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary/ Key Responsibilities:

The Robotic Process Automation (RPA) team in the Business Transformation division builds bots critical to business operations. As a member of the RPA team, the Solutions Analyst will assist with the design and creation of software automations, tasks consolidation, and improvement of departmental efficiencies.

Assists in the translation of business requirements into automated solutions and supports projects throughout their lifetime. The Solutions Analyst regularly interacts with a diverse group of stakeholders to determine what tasks may be automated, does all the coding necessary for the project as assigned by the Solutions Engineers and Managers, and performs extensive quality assurance and training.

Key Responsibilities

• Assists the Solutions Engineers with the design and building of production-grade solutions on the Power Automate RPA platform that are resilient, efficient, and easily maintained.
• Assists in all aspects of the development life cycle, including architecture, requirement gathering, development, testing, training, implementation, and support for applications as well as reporting.
• Participates in the translation of business requirements into specifications that will be used to guide development of bots and supplemental tools including required databases, user interfaces, reports, and dashboards.
• Gathers and tracks data on businesses processed before and after automation, measuring the effectiveness of new bots and gathering business data for further analysis.
• Improves the data flow and data quality to increase accuracy, viability, and value.
• Creates and maintains training material and trains business functional, power, and end-users as necessary.
• Unit test code for usability, reliability, and overall performance
• Assists in quality control, validation processes and testing efforts, providing guidance and supervision to end users to ensure adequate and thorough testing.
• Provides day to day support to the division as required to ensure the availability and performance of systems, users interface, automations, and dashboards.
• Presence required on‑site 5 days per week
• Other duties as assigned.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

Qualifications & Key Competencies:

• Bachelor’s degree, preferably in a math, science or technology related field of study
• 1 year of experience in programming (VB, Python, R, Java, C++)
• Proficient with VBA, VB.Net, SQL
• Strong attention to detail
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• MS- Office, especially MS Excel, with the ability to learn new software: expert.

Preferred Skills

• Experience with an RPA tool (Power Automate, Automation Anywhere, UiPath, Blue Prism, etc.)
• Business process mapping (Visio, Lucidchart, etc.)
• SharePoint
• Python
• API driven development with REST Services

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Work Authorization

• Authorization to work in the U.S.

What We Offer

• Health Insurance
  
• Dental & Vision Insurance
  
• Life Insurance: one-time annual salary up to $50,000
  
• Long Term Disability Insurance
  
• Paid Parental Leave
• Business Travel Insurance
  
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
  
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually.

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.