Product Support Engineer Jobs in Florida

Reports to: Technical Engineering Manager

• Develop and plan to ensure a high level of information accuracy and quality for all facets of the job.
• Provide project management leadership on projects to ensure completion (fabric testing, 3D rendering, manufacturing design)
• Use inherited knowledge to identify pitfalls in jobs prior to execution
• Reverse engineer products from original design or sample and oversee completion of finished product
• Train new interns and full-time employees in job entry and other Epicor functions (as needed)
• Identify potential issues/opportunities for improvements and make recommendations to solve production, capacity, and quality decisions.
• Large project management, identifying areas of need with a cross-departmental view on a real time basis
• Develop standard operating procedures as required to enable repeatable results in preproduction and production phases of the business.
• Monitor and report on progress, problems, and solutions. (as needed)
• Communicates clearly with Sales, Prepress, and Operations on project plans, needs and schedules. (as needed)
• Work with managers, supervisors, and leads to elevate consistency, quality, and timeliness of information provided on job travelers and procedures.
• Work on continuous improvement of internal systems working inside the department and with other customers as needed internally and externally.

Job Requirements:

• Travel requirement: Some, less than 5% of time
• Education and/or Experience: Bachelor’s degree in technical field or equivalent experience
• Language Skills: Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or fellow team members.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions. Ability to compute rate, ratio, and percentage.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to multitask and be a problem solver.
• Other Qualifications: Must have good phone skills and interact well with others. Must have basic computing skills. Must be self-motivated with a positive attitude.
• Ability to use Microsoft suite (Word, Excel, and PowerPoint)

• Sit at a desk and work on a computer for extended periods of time.
• Occasionally stand, walk, and reach to access materials or participate in events.
• Lift and carry up to 20 pounds.
• Frequently use of hands and fingers to operate computers, phones, and office equipment.
• Visual acuity for reading digital and printed materials.
• Some travel may be required for events, meetings, or projects.