Product Support Engineer Jobs

Product Support Engineer jobs are open across SaaS, cloud infrastructure, fintech, and enterprise software, from associate to senior and lead levels, with specializations in API integrations, developer tooling, and technical escalations. Find a role that fits from the openings below and apply directly.

Find Product Support Engineer JobsLooking for remote work? View remote product support engineer jobs →

Overview

Open roles100
Top stateCalifornia
Top employerASM
Top cityPalo Alto, CA
Work type50% On-site
Top industryElectronics

Showing 5 of 100+ Product Support Engineer jobs

MTSI
Senior Product Support Engineer
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MTSI
Added 1d ago
Senior Product Support Engineer
MTSI
Las Vegas, Nevada
Creative & Design
Product Management
UI/UX Design
Master's degree in engineering
1,001-5,000

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WEG Electric Corp
Product Support Engineer (Electrical Motors)
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WEG Electric Corp
Added 1d ago
Product Support Engineer (Electrical Motors)
WEG Electric Corp
Duluth, Georgia
Customer Support
IT Support
Technical Program Management

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Applied Materials
2027 Global Product Support (GPS) Engineer I Bachelor's (Gloucester, MA) (Open)
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Applied Materials
Added 2d ago
2027 Global Product Support (GPS) Engineer I Bachelor's (Gloucester, MA) (Open)
Applied Materials
Gloucester, Massachusetts
Business Operations
Compensation & Benefits
Human Resources (HR) — Generalist
$70k - $96k/yr
Associate's degree in Chemical Engineering
10,000+

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Trane Technologies
Chiller Product Support Engineer
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Trane Technologies
Added 2d ago
Chiller Product Support Engineer
Trane Technologies
La Crosse, Wisconsin
Engineering (Non-Software)
Product Management
Technical Product & Program Management
$73k.66 - $101k.99/yr
Hybrid
Master's degree
10,000+

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Northrop Grumman
2027 Intern Engineer - Product Support
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Northrop Grumman
Added 2d ago
2027 Intern Engineer - Product Support
Northrop Grumman
Oklahoma City, Oklahoma
Business Analysis
Product Management
Project Management
$17.5 - $39.25/hr
10,000+

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Product Support Engineer Job Market

Who's Hiring

ASM
ASM8 open roles
Applied Materials
Applied Materials8 open roles
Lam Research
Lam Research7 open roles

Top Industries Hiring

  • Electronics & Hardware
  • Hospitality & Tourism
  • Manufacturing
  • Technology & Software
  • Healthcare & Medical Services

What Employers Look For

The qualifications that appear most often in product support engineer jobs.

  • Experience troubleshooting APIs, webhooks, or SDK integrations in a customer-facing role
  • Proficiency with ticketing systems such as Zendesk, Jira, or Salesforce Service Cloud
  • Ability to read logs, trace errors, and reproduce bugs in a test environment
  • Strong written and verbal communication skills for technical and non-technical audiences
  • Bachelor's degree in computer science, information systems, or a related field, or equivalent experience
  • Familiarity with SQL queries and basic scripting for data investigation and issue reproduction

Tips for Your Product Support Engineer Job Search

Tailor your resume for ticket triage

Product support engineer roles prioritize demonstrated experience with case management and escalation workflows. Highlight specific tools you've used for ticketing, your average resolution times if known, and any cross-functional handoffs you've owned to engineering or product teams.

Show your API debugging experience clearly

Many postings filter candidates by whether they can read API logs, parse JSON payloads, or replicate integration errors. List specific protocols and formats you've worked with, and mention any tools like Postman or Charles Proxy you've used to isolate client-side versus server-side issues.

Filter openings by product complexity

A product support engineer role at a dev-tools company requires different depth than one at a consumer SaaS startup. Read the job description for mentions of SDK support, webhook debugging, or enterprise onboarding to gauge technical depth before you apply.

Apply early to roles that fit

Migrate Mate lists product support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.

Prepare a live troubleshooting walkthrough

Hiring panels for this role often run a live technical scenario where you diagnose a broken integration or reproduce a reported bug. Practice narrating your diagnostic reasoning out loud, not just reaching the answer, because interviewers are grading your communication as much as your conclusion.

Negotiate scope before negotiating title

In product support engineering, the role boundary between Tier 2 support and an escalation engineer can mean very different day-to-day work. Before your final round, ask specifically whether you'll be writing code, filing bug reports, or both, so your counteroffer reflects the actual technical scope.

Product Support Engineer Jobs: Frequently Asked Questions

Which companies are hiring the most product support engineers?

The companies hiring the most product support engineers right now include ASM, Applied Materials, and Lam Research, with the largest share of openings in California, Texas, and Arizona, based on current listings on Migrate Mate as of September 2026. Demand is especially concentrated among cloud platform and enterprise SaaS companies scaling their technical support functions.

How many product support engineer jobs are remote?

About 50% of product support engineer openings are fully remote or hybrid as of September 2026, making it one of the more location-flexible technical roles available. Sub-areas like API support, developer relations triage, and cloud platform troubleshooting tend to have the highest concentration of remote-eligible positions.

How do you become a product support engineer?

Most product support engineers start in a generalist customer support or IT helpdesk role, then build toward technical depth by learning the product's underlying infrastructure, picking up API fundamentals, and practicing log analysis. Earning certifications in platforms your target employer uses, such as Salesforce, AWS, or Zendesk, accelerates the move into a dedicated engineering-support function.

Can you get a product support engineer job with little experience?

Yes, entry-level product support engineer roles exist, particularly at growth-stage SaaS companies that need technical coverage without senior engineering overhead. The most effective way in with limited experience is to demonstrate hands-on familiarity with APIs and debugging tools through a portfolio project or open-source contribution, combined with strong written communication skills for async customer work.

What does the product support engineer interview process look like?

The process typically starts with a recruiter screen, followed by a technical phone interview where you walk through past troubleshooting scenarios. A take-home or live exercise usually comes next, asking you to diagnose a broken integration or reproduce a reported bug. Final rounds often include a panel covering cross-functional collaboration and escalation judgment alongside the technical component.

Where can I find and apply to product support engineer jobs?

You can find and apply to product support engineer jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and specialization, then apply directly to each one that fits.

See All 100 Product Support Engineer Jobs

Find roles that match your experience and apply in just a few clicks.

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