Product Support Engineer Jobs
Product Support Engineer jobs are open across SaaS, cloud infrastructure, fintech, and enterprise software, from associate to senior and lead levels, with specializations in API integrations, developer tooling, and technical escalations. Find a role that fits from the openings below and apply directly.
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Other Job duties include:
- Provides technical guidance to the Government team lead and is responsible for delivery of all technical and programmatic requirements for training system deliveries.
- Supports development of training system design documentation to include software development requirements, system requirements, high level design, and recommends changes or modifications as appropriate.
- Supports planning, coordination, and execution of basing and infrastructure activities across multiple locations to enable Government program readiness and sustainment.
- Tracks and oversees system deficiency reporting and analysis as well as analyze plans for deficiency and risk resolution.
- Coordinates across related DoW system communities to gather and incorporate best practices for delivery of effective training solutions.
- Tracks and advises design trades and associated cost, schedule, and technical impacts to requirements.
- Reviews and recommends whether to accept ground system baseline changes.
- Provides project management and technical leadership for engineering activities.
- Coordinates with internal and external stakeholders to track action items, resolve issues, and ensure timely execution of programmatic requirements.
Required Experience:
- 20+ years' experience of relevant Department of War program experience
- Minimum 2 years’ experience in SAP and/or SCI environment, with at least 1 year within the last 5 years
- Ability to work on high-visibility, mission-critical aspects of a program and perform all functional duties independently
- Ability to communicate both orally and in writing concisely and with technical accuracy
- Ability to translate complex ideas and data into simple, actionable recommendations or easily differentiated courses of action
Education Requirements:
- Master’s Degree in a Engineering discipline or relevant field
Clearance Requirements:
- Active TS/SCI
The pay range for this position is $180,000/year to $220,000/year; however, base pay offered may vary depending on established government contract ranges, job-related knowledge, skills, and experience, and other factors. MTSI offers a full range of medical benefits, 401k, ESOP, paid time off, and other benefits, dependent on the position offered. Base pay information is based on market location. Applications will be accepted on an ongoing basis. This posting will be renewed periodically until the position is filled.
#mtsi
TS/SCI
Perks and Benefits
- Vacation:New Hires Accrue 20 days of PTO and 10 Holidays per Year
- Health Insurance:Zero Deductible Health Plans
- Flexible Schedules:Flex Schedules
- Professional Development:Up to $10,000 Annual Education/Training Reimbursement
- ESOP:Funded Stock Ownership Plan
- 401k Match+:6% 401k Match + Immediate Vesting
- Bonus Program:Semi-Annual Bonus Opportunity
- Mentorship:Career Mentorship Programs
Why is MTSI a great place to work
- Interesting Work:Our co-workers support some of the most important and critical programs to our national defense and security.
- Values:Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
- 100% Employee Owned:We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.
- Great Benefits - Most Full-Time Staff Are Eligible for:
- Starting PTO accrual of 20 days PTO/year + 10 holidays/year
- Flexible schedules
- 6% 401k match with immediate vesting up to $9k annually
- Semi-annual bonus eligibility (July and Decemeber)
- Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
- Up to $10,000 in annual educational reimbursement
- Other company funded benefits, like life and disability insurance
- Optional zero deductible Blue Cross/Blue Shield health insurance plan
- Track Record of Success:We have grown every year since our founding in 1993.
Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance
MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.
For more information about MTSI, please visitwww.mtsi-va.com
EEO Statement
MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to Equal Opportunity, making decisions without regard to race, color, religion, sex, national origin, age, military/veteran status, disability, or any other characteristics protected by applicable law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants and employees with physical and/or mental disabilities.
Why is MTSI a great place to work
- Interesting Work: Our co-workers support some of the most important and critical programs to our national defense and security.
- Values: Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
- 100% Employee Owned: We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.
- Great Benefits - Most Full-Time Staff Are Eligible for:
- Starting PTO accrual of 20 days PTO/year + 10 holidays/year
- Flexible schedules
- 6% 401k match with immediate vesting up to $9k annually
- Semi-annual bonus eligibility (July and Decemeber)
- Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
- Up to $10,000 in annual educational reimbursement
- Other company funded benefits, like life and disability insurance
- Optional zero deductible Blue Cross/Blue Shield health insurance plan
- Track Record of Success: We have grown every year since our founding in 1993.
Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance
MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.
For more information about MTSI, please visit www.mtsi-va.com
Product Support Engineer Jobs by Experience Level
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Find Product Support Engineer JobsProduct Support Engineer Job Market
Who's Hiring



Top Industries Hiring
- Electronics & Hardware
- Hospitality & Tourism
- Manufacturing
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in product support engineer jobs.
- Experience troubleshooting APIs, webhooks, or SDK integrations in a customer-facing role
- Proficiency with ticketing systems such as Zendesk, Jira, or Salesforce Service Cloud
- Ability to read logs, trace errors, and reproduce bugs in a test environment
- Strong written and verbal communication skills for technical and non-technical audiences
- Bachelor's degree in computer science, information systems, or a related field, or equivalent experience
- Familiarity with SQL queries and basic scripting for data investigation and issue reproduction
Tips for Your Product Support Engineer Job Search
Tailor your resume for ticket triage
Product support engineer roles prioritize demonstrated experience with case management and escalation workflows. Highlight specific tools you've used for ticketing, your average resolution times if known, and any cross-functional handoffs you've owned to engineering or product teams.
Show your API debugging experience clearly
Many postings filter candidates by whether they can read API logs, parse JSON payloads, or replicate integration errors. List specific protocols and formats you've worked with, and mention any tools like Postman or Charles Proxy you've used to isolate client-side versus server-side issues.
Filter openings by product complexity
A product support engineer role at a dev-tools company requires different depth than one at a consumer SaaS startup. Read the job description for mentions of SDK support, webhook debugging, or enterprise onboarding to gauge technical depth before you apply.
Apply early to roles that fit
Migrate Mate lists product support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a live troubleshooting walkthrough
Hiring panels for this role often run a live technical scenario where you diagnose a broken integration or reproduce a reported bug. Practice narrating your diagnostic reasoning out loud, not just reaching the answer, because interviewers are grading your communication as much as your conclusion.
Negotiate scope before negotiating title
In product support engineering, the role boundary between Tier 2 support and an escalation engineer can mean very different day-to-day work. Before your final round, ask specifically whether you'll be writing code, filing bug reports, or both, so your counteroffer reflects the actual technical scope.
Product Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most product support engineers?
The companies hiring the most product support engineers right now include ASM, Applied Materials, and Lam Research, with the largest share of openings in California, Texas, and Arizona, based on current listings on Migrate Mate as of September 2026. Demand is especially concentrated among cloud platform and enterprise SaaS companies scaling their technical support functions.
How many product support engineer jobs are remote?
About 50% of product support engineer openings are fully remote or hybrid as of September 2026, making it one of the more location-flexible technical roles available. Sub-areas like API support, developer relations triage, and cloud platform troubleshooting tend to have the highest concentration of remote-eligible positions.
How do you become a product support engineer?
Most product support engineers start in a generalist customer support or IT helpdesk role, then build toward technical depth by learning the product's underlying infrastructure, picking up API fundamentals, and practicing log analysis. Earning certifications in platforms your target employer uses, such as Salesforce, AWS, or Zendesk, accelerates the move into a dedicated engineering-support function.
Can you get a product support engineer job with little experience?
Yes, entry-level product support engineer roles exist, particularly at growth-stage SaaS companies that need technical coverage without senior engineering overhead. The most effective way in with limited experience is to demonstrate hands-on familiarity with APIs and debugging tools through a portfolio project or open-source contribution, combined with strong written communication skills for async customer work.
What does the product support engineer interview process look like?
The process typically starts with a recruiter screen, followed by a technical phone interview where you walk through past troubleshooting scenarios. A take-home or live exercise usually comes next, asking you to diagnose a broken integration or reproduce a reported bug. Final rounds often include a panel covering cross-functional collaboration and escalation judgment alongside the technical component.
Where can I find and apply to product support engineer jobs?
You can find and apply to product support engineer jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and specialization, then apply directly to each one that fits.
See All 100 Product Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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