Product Support Engineer Jobs

At Tesla, our Service Engineering team is at the forefront of innovation, merging firmware/hardware design, diagnostics, and service excellence. We're on a mission to revolutionize vehicle diagnostics, ensuring unparalleled accuracy and efficiency. Our goal is to minimize the need for physical service interventions, enhancing the customer experience with our vehicles.

We're seeking a Product Support Engineer with a passion for automated diagnostics to focus on our vehicle infotainment system. In this role, you'll spearhead the development of cutting-edge diagnostic tools, playing a pivotal part in shaping our next-gen automated diagnostic systems. Key to this role is a focus on creating user-friendly and accurate diagnostic tools.

Join a team where innovation, a collaborative culture, and a drive for excellence are at the heart of what we do. At Tesla, you'll have the opportunity to work on groundbreaking projects, grow professionally, and be part of a dynamic team that's redefining the future of automotive technology.

• Develop and refine automated diagnostic processes and tools both on the vehicle and outside it
• Create and maintain robust regression/validation frameworks for our diagnostic platform
• Balance diagnostic simplicity with regulatory compliance, pioneering proactive diagnostic systems
• Work to improve the product to benefit function and serviceability
• Innovate in automating complex vehicle diagnostics, integrating custom solutions and platform enhancements
• Equip service technicians with advanced tools and data for efficient vehicle diagnosis
• Analyze extensive data sets for predictive trends and actionable insights

• At least two years of experience in software engineering, with expertise in the following areas: Linux system and tool development, shell scripting, high-level programming languages (Python, Ruby, Java, Go, or similar)
• Exceptional communication skills, with the ability to articulate complex technical concepts across diverse audiences
• Profound understanding of diagnostic processes
• Creativity in solving unique technical challenges and proficiency in efficient coding practices
• Experience with over-the-air (OTA) software updates in vehicles or consumer electronics, vehicle infotainment UI development experience, and/or experience with vehicle communication protocols (CAN, LIN, etc.) are nice-to-haves

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.