Remote Product Support Engineer Jobs
Remote product support engineer jobs are open across the U.S. at remote-first software companies, distributed SaaS teams, and technology-forward enterprises in sectors from cloud infrastructure to developer tools. Companies actively hiring remote product support engineers include KLA, Advantech, and Jolly Technologies. Find a role that fits below and apply directly.
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Showing 4 of 10+ Remote Product Support Engineer jobs
About 1FINITY
1Finity, a Fujitsu company, is a global provider of communications networks for our connected world. We uniquely combine technological leadership and expertise in open optical and wireless networking, network automation, and applied AI/ML to design, build, operate, and maintain critical digital communications network infrastructure. Collaborating closely with ecosystem partners, we deliver transformative outcomes for service providers and network operators, and enable them to lower TCO, improve network performance, and increase energy efficiency. We’re also a diverse, inclusive, and innovative workplace that achieves together. We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way. See what working at 1Finity looks like at https://www.linkedin.com/company/1finity-inc/ . For more information, please visit https://1finity.com/?utm_source=li&utm_medium=soc.
Overview:
The Radio Product Line Manager is responsible for overseeing the development, launch, and lifecycle management of radio products within 1Finity. It is preferred the candidate understands the radio communication industry, market trends, product specifications, and customer needs to drive the success of radio products. The Radio Product Line Manager will collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure the development of high-quality, market-leading products.
Key Responsibilities:
- Product Development & Lifecycle Management:
- Lead the product development process, working closely with engineering, design, and manufacturing teams to ensure products meet quality standards, performance goals, and timeline expectations.
- Manage the product lifecycle from concept through end-of-life, including planning, launch, and ongoing product enhancements.
- Collaborate with R&D teams to innovate and incorporate cutting-edge radio technologies and communication standards
- Cross-functional Collaboration:
- Act as the primary point of contact for all radio product-related inquiries across departments.
- Work closely with product Support Engineering to address product needs and issues maintaining a strong customer focus and driving confidence in Fujitsu.
- Work closely with marketing and sales teams to create go-to-market strategies, sales tools, and product positioning that resonate with target customers.
- Collaborate with customer support teams to address customer feedback, resolve product issues, and ensure customer satisfaction.
- Market Analysis & Customer Engagement:
- Engage with customers, industry stakeholders, and end-users to gather insights on product performance and opportunities for improvement.
- Collaborate with Strategic Product Management on analysis of market trends, customer needs, and competitor products to ensure the radio product line stays competitive and meets evolving industry requirements.
- Participate in industry events, conferences, and forums to stay informed on market dynamics and network with key players.
- Financial & Performance Metrics:
- Define and track key performance indicators (KPIs) for product success, including sales performance, customer satisfaction, market share, and profitability.
- Preferred experience in ability to develop business cases for new product initiatives, including cost analysis, pricing strategies, and return on investment (ROI) projections.
- Product Training & Support:
- Develop product training materials and conduct training sessions for internal teams (sales, support, etc.) to ensure a strong understanding of product features and benefits.
Qualifications:
Education:
- Bachelor’s degree in Engineering, Business, Marketing, or a related field.
- Master’s degree or MBA preferred.
Experience:
- 5+ years of experience in product management
- Proven track record of successfully managing the lifecycle of complex, high-tech products from concept to launch.
- Experience with radio communication technologies, standards, and product design is highly preferred.
Skills & Competencies:
- Preferred technical and operations background
- Excellent communication skills (verbal and written) with the ability to interact with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Ability to work in a fast-paced, cross-functional team environment.
- Experience with project management tools and product lifecycle management software.
- Strong customer focus, with a passion for delivering products that meet customer needs and exceed expectations.
Working Conditions:
- Full-time position with occasional travel to industry events, customer meetings, and team sites. Flexibility to work from home or at office locations depending on business requirements.
- $93,625.00 – 133,750.00
Placement in the range depends on several factors such as experience and skills and may change over time. Additionally, this role may be eligible for an annual bonus, which is based on individual
We comply with all applicable minimum wage laws.
Benefits available include:
- Medical, vision, and dental insurance,
- Life insurance,
- Short-term and long-term disability insurance,
- 401k
- Paid Time Off
- Any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act.
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
At 1Finity, one of our corporate principles is "We respect human rights”. This commitment guides the actions of every1Finity Group member and is fundamental to how we operate, both as individuals and as a company. We are proud to be an equal opportunity employer that values diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners. California Privacy Act: https://www.fujitsu.com/us/Images/CALIFORNIA-CONSUMER-PRIVACY-ACT-NOTICE.pdf
About 1FINITY
1Finity, a Fujitsu company, is a global provider of communications networks for our connected world. We uniquely combine technological leadership and expertise in open optical and wireless networking, network automation, and applied AI/ML to design, build, operate, and maintain critical digital communications network infrastructure. Collaborating closely with ecosystem partners, we deliver transformative outcomes for service providers and network operators, and enable them to lower TCO, improve network performance, and increase energy efficiency. We’re also a diverse, inclusive, and innovative workplace that achieves together. We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way. See what working at 1Finity looks like at https://www.linkedin.com/company/1finity-inc/ . For more information, please visit https://1finity.com/?utm_source=li&utm_medium=soc.
Overview:
The Radio Product Line Manager is responsible for overseeing the development, launch, and lifecycle management of radio products within 1Finity. It is preferred the candidate understands the radio communication industry, market trends, product specifications, and customer needs to drive the success of radio products. The Radio Product Line Manager will collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure the development of high-quality, market-leading products.
Key Responsibilities:
- Product Development & Lifecycle Management:
- Lead the product development process, working closely with engineering, design, and manufacturing teams to ensure products meet quality standards, performance goals, and timeline expectations.
- Manage the product lifecycle from concept through end-of-life, including planning, launch, and ongoing product enhancements.
- Collaborate with R&D teams to innovate and incorporate cutting-edge radio technologies and communication standards
- Cross-functional Collaboration:
- Act as the primary point of contact for all radio product-related inquiries across departments.
- Work closely with product Support Engineering to address product needs and issues maintaining a strong customer focus and driving confidence in Fujitsu.
- Work closely with marketing and sales teams to create go-to-market strategies, sales tools, and product positioning that resonate with target customers.
- Collaborate with customer support teams to address customer feedback, resolve product issues, and ensure customer satisfaction.
- Market Analysis & Customer Engagement:
- Engage with customers, industry stakeholders, and end-users to gather insights on product performance and opportunities for improvement.
- Collaborate with Strategic Product Management on analysis of market trends, customer needs, and competitor products to ensure the radio product line stays competitive and meets evolving industry requirements.
- Participate in industry events, conferences, and forums to stay informed on market dynamics and network with key players.
- Financial & Performance Metrics:
- Define and track key performance indicators (KPIs) for product success, including sales performance, customer satisfaction, market share, and profitability.
- Preferred experience in ability to develop business cases for new product initiatives, including cost analysis, pricing strategies, and return on investment (ROI) projections.
- Product Training & Support:
- Develop product training materials and conduct training sessions for internal teams (sales, support, etc.) to ensure a strong understanding of product features and benefits.
Qualifications:
Education:
- Bachelor’s degree in Engineering, Business, Marketing, or a related field.
- Master’s degree or MBA preferred.
Experience:
- 5+ years of experience in product management
- Proven track record of successfully managing the lifecycle of complex, high-tech products from concept to launch.
- Experience with radio communication technologies, standards, and product design is highly preferred.
Skills & Competencies:
- Preferred technical and operations background
- Excellent communication skills (verbal and written) with the ability to interact with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Ability to work in a fast-paced, cross-functional team environment.
- Experience with project management tools and product lifecycle management software.
- Strong customer focus, with a passion for delivering products that meet customer needs and exceed expectations.
Working Conditions:
- Full-time position with occasional travel to industry events, customer meetings, and team sites. Flexibility to work from home or at office locations depending on business requirements.
- $93,625.00 – 133,750.00
Placement in the range depends on several factors such as experience and skills and may change over time. Additionally, this role may be eligible for an annual bonus, which is based on individual
We comply with all applicable minimum wage laws.
Benefits available include:
- Medical, vision, and dental insurance,
- Life insurance,
- Short-term and long-term disability insurance,
- 401k
- Paid Time Off
- Any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act.
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
At 1Finity, one of our corporate principles is "We respect human rights”. This commitment guides the actions of every1Finity Group member and is fundamental to how we operate, both as individuals and as a company. We are proud to be an equal opportunity employer that values diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners. California Privacy Act: https://www.fujitsu.com/us/Images/CALIFORNIA-CONSUMER-PRIVACY-ACT-NOTICE.pdf
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Find JobsRemote Product Support Engineer Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote product support engineer jobs.
- Experience troubleshooting APIs, webhooks, or SDK integrations in a customer-facing role
- Proficiency with ticketing systems such as Zendesk, Jira, or Salesforce Service Cloud
- Ability to read logs, trace errors, and reproduce bugs in a test environment
- Strong written and verbal communication skills for technical and non-technical audiences
- Bachelor's degree in computer science, information systems, or a related field, or equivalent experience
- Familiarity with SQL queries and basic scripting for data investigation and issue reproduction
Tips for Your Remote Product Support Engineer Job Search
Apply early to remote roles that fit
Migrate Mate lists remote product support engineer openings from across the U.S. in one place, so you can find roles that match your skills and apply directly without sorting through mixed results.
Prove your async communication skills upfront
Remote product support engineer roles live or die on written clarity. Include examples of documentation you've written, customer-facing replies you've crafted, or internal runbooks you've built. Hiring teams evaluate your application copy the same way they'd evaluate a support ticket.
Showcase your remote toolchain on your resume
List the specific tools you've used: Zendesk, Intercom, Jira, Confluence, Postman, or similar platforms. Remote employers for product support roles want to see you already work the way their distributed team does, not that you'll need onboarding on the basics.
Prepare for asynchronous technical screening rounds
Many remote product support engineer interviews include a take-home troubleshooting scenario or a written case where you diagnose a product issue and document your resolution steps. Practice writing thorough, structured responses rather than relying on verbal explanation.
Remote Product Support Engineer Jobs: Frequently Asked Questions
How do I get a remote product support engineer job?
Target remote-first SaaS companies and distributed software teams, where product support engineers work asynchronously across time zones and must troubleshoot independently without in-person escalation paths. Remote employers screen heavily for written communication clarity, the ability to document solutions thoroughly, and proficiency with tools like Zendesk, Jira, and API debugging utilities. Candidates who can demonstrate self-direction and prior remote or async collaboration stand out.
Which companies hire remote product support engineers?
Companies hiring remote product support engineers right now include KLA, Advantech, and Jolly Technologies, based on current remote listings on Migrate Mate as of September 2026. Most are remote-first software firms or distributed technology teams across sectors like SaaS, cloud infrastructure, developer tooling, and fintech that rely on product support engineers to serve customers across multiple regions and time zones.
Can you get a remote product support engineer job with no experience?
Yes, but remote entry-level product support engineer roles are harder to land because you're expected to troubleshoot and resolve issues independently from day one, with no one to walk you over to a senior colleague. Remote-first startups and smaller SaaS companies are more likely to hire entry-level candidates. A portfolio of personal projects, contributions to open-source tools, or certifications in relevant platforms can open doors when direct experience is thin.
Do you need a degree for remote product support engineer jobs?
Not always. Many remote employers care more about demonstrated technical ability than a specific credential, particularly at SaaS companies and developer-tool firms where problem-solving and product knowledge matter most. Candidates who can show hands-on experience with APIs, ticketing systems, and debugging workflows, backed by certifications or a strong portfolio, regularly compete alongside degree holders for the same remote product support engineer openings.
Which industries hire the most remote product support engineers?
The sectors hiring the most remote product support engineers are Manufacturing and Healthcare & Medical Services, based on current remote listings on Migrate Mate as of September 2026. These industries rely on distributed product support teams because their customers are global, their products are technical, and resolving issues quickly across time zones requires engineers who can work remotely without losing effectiveness.
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